1 to 25 of 73 Support Specialist Jobs in the UK

Corporate Support Specialist Location :St Helens Role: Office Based Salary : £25,000 - £30,000 depending on experience My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams. Role Overview They are … seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products. Responsibilities : Provide 1st-line support for VoIP, SIP, and connectivity. Manage and escalate complex issues as needed. Maintain and update … customer records. Support mobile and UC deal processing. Work towards team and company goals while adhering to policies. Requirements : Minimum 1 year of technical support experience. Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN. Strong communication, problem-solving, and time-management skills. more »

3rd Line, Third Line, Support, Windows, O365, SharePoint, Teams, ITSM, Azure, M365, Microsoft 365 Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office. Candidates must have strong, proven 3rd line … support expertise, excellent windows skills and strong experience with AD and M365 technologies. Key Responsibilities: Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams Deliver desktop support services to staff, both on-site and remotely. Log … to ensure effective solutions. Administer the Microsoft Office 365 Tenant. Manage both Azure and on-premises Active Directory. Oversee internal telephone systems. Provide technical support and guidance to team members as needed. Deploy IT assets, including both hardware and software. Assist in managing and implementing software upgrades. Handle the more »

the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We … experience; Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts Qualifications and experience: Previous experience in Customer Service/Support Knowledge of the Waste Management Industry Quick learner Good written and communication skills more »

Application Support Specialist Location: London or Newcastle, UK Type: Hybrid (3 days on-site per week) £430- £530 Inside IR35 Per day 6 Months contract We are hiring an Application Support Specialist to provide second-line support for critical financial applications. You will work in … Planners. Responsibilities: Monitor and ensure application functionality. Investigate and resolve issues, escalating when required. Maintain and develop SQL/SSRS reports. Implement upgrades and support new developments. Train and assist 1st line support teams. Requirements: Proven experience in IT application support, especially CRM (e.g., MS Dynamics). … in troubleshooting, SQL, and Microsoft Server platforms. Experience in financial services or high-pressure environments (preferred). Availability for shift patterns and on-call support more »

Technical Support & Customer Success Specialist Full-time, Permanent Edinburgh City Centre (Hybrid) £30,000 - £42,000 The Job Joining a Customer Success team as a Technical Support Specialist you will be act as the main point of contact between clients & the greater business. Supporting clients through … onboarding, live support functions, client customisation, & relationship management. Debugging & resolving client issues Performing an in-hours triage function to achieve SLAs Creating & maintaining internal & external technical documentation Working with external teams - product, engineering, commercial Stakeholder management The Company This fantastic opportunity is with one of Scotland’s most innovative … you may not need that as our client has excellent tenure & staff retention within this team & the greater organisation generally. The Skills Strong technical support experience Experience constructing API requests (using Postman/SoapUI etc), evaluating XML/JSON structures Evaluating API product requirements & API integrations Creating technical documentation more »

Title Specialist I, Merchant Support Contact Center Reports To Merchant Support Manager, or equivalent position Job Purpose This role is to provide exceptional service to our merchants, partners, and resellers. Our merchants and partners will call into our call center, seeking information on their daily deposits, month … understanding that our merchants' success is also our success. Being able to work in a collaborative and highly motivated environment is critical. The Merchant Support Specialist will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service Payroc … provides. Duties and Responsibilities Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions Collaborate with other internal teams such as technical support, fraud and risk, business development, settlement, and product for cascading and or escalations of merchants' payment-related concerns Maintain in-depth knowledge of functionalities more »

arts industry. Alongside our partners, we truly believe in global casting and finding the right performers for the job, wherever they are. As a Support Specialist, you’ll be the first point of contact for our customers, helping them resolve product questions, guiding them through best practices, and … the gap between our customers and our internal Product, Marketing, and Engineering teams. A glimpse into your day-to-day responsibilities : Provide thoughtful, personalized support through email, chat, and phone, ensuring timely and considerate interactions. Help customers understand and utilize specific features across a suite of cloud applications and … features and functionalities to enhance their experience. Maintain internal databases with key information about technical issues and discussions. Provide occasional after-hours and weekend support, assisting users in real-time. What We’re Looking For We’re seeking someone who thrives in a fast-paced, customer-focused environment, tackles more »

IT Support Engineer Annual Salary: £30,000 - £35,000 DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing … IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you will support existing infrastructure and consult on network security, productivity, and M365 solutions. Day-to-day of the role: Provide Level 1 and Level 2 support primarily through … Citrix, Aruba Networking, Sophos FW, Teams Voice, and vulnerability management. Benefits: Opportunity to improve skills in a small team with close access to clients. Support to work towards Microsoft accreditations. Potential career paths into account management or enterprise infrastructure teams. This is an excellent opportunity within a fantastic, growing more »

Job Title: 2nd Line Support Engineer Location: Dudley, UK Salary: Up to £32,000 per annum About the Role: Chapman Tate Associates are excited to partner with a leading Managed Service Provider (MSP) in Dudley to find a talented 2nd Line Support Engineer. If you have a passion … for technology and a knack for problem-solving, this could be the perfect opportunity for you! Key Responsibilities: Provide 2nd line support for a range of IT issues. Manage and troubleshoot Microsoft 365, Azure, and Active Directory environments. Assist with networking tasks, including configuration and maintenance. Collaborate with the … 1st line support team to ensure seamless issue resolution. Maintain detailed documentation of support activities and solutions. Key Skills and Experience: Proven experience in a 2nd line support role. Strong knowledge of Microsoft 365, Azure, and Active Directory. Basic networking skills (e.g., TCP/IP, DNS, DHCP more »

charter sales team within a brokerage or operator. As part of the Customer Success Team, you will be responsible for new customer implementations, technical support and user training. In addition, you will continue to support existing customers post-implementation, by keeping them up to date on new features … work closely with both the Sales and Product Development teams to ensure a smooth post-sale transition for implementations. You may also, on occasion, support the sales team as a technical subject matter expert in the lead nurturing process. As an internal product specialist, you will also need … the opportunity (and sometimes necessity) to be flexible with your working hours. Further, some travel may be required on occasion. Responsibilities First-line technical support for existing customers Managing and deploying new customer implementations; These are new or existing Salesforce.com environments which need to be configured with our AppExchange more »

pension contribution to help secure your future. 25 days of paid annual leave plus public holidays. Comprehensive private medical insurance and mental health support through an Employee Assistance Scheme. Flexible working options, including hybrid and flexitime arrangements. Paid sick leave to ensure peace of mind. A 5G SIM card more »

Your Company : A well-established FMCG company is seeking a talented IS Service Support Engineer to join their Information Systems department. This role is based in Belfast but involves supporting multiple locations across the UK and RoleAs an IS Service Support Engineer, you will be responsible for ensuring … the smooth operation and improvement of the end-user experience and desktop environment. Your duties will include: Providing prompt and efficient remote support, with occasional travel to remote sites. Managing and maintaining hardware and software, including deployment, patching, and updates. Supporting user account management and authorisations. Diagnosing and resolving … computer and application faults. Ensuring high availability and uptime of desktop/laptop systems. Developing processes and tools to enhance support capabilities. What You Need to Succeed : To excel in this role, you should have: Experience in IS technologies, including Windows Desktop OS, Microsoft 365, and common applications. Knowledge more »

Customer Support Specialist – Telecommunications Monday to Friday 8:30am-5pm Salary negotiable up to £30k basic dependent on experience St. Helens based My client are a trusted and valued provider of telecommunications solutions to businesses across the UK. They offer business mobiles, broadband, landline phone systems and VoIP … solutions to thousands of businesses. They are now seeking a UC Corporate Support Specialist to join their team in St. Helens. As a Corporate Support Specialist your primary focus revolves around delivering exceptional customer service. You will have knowledge and experience in the world of Business … products, services and brands and understanding what they offer as a business * Deliver exceptional customer service across our base of customers * Provide 1st line support for VOIP, SIP and connectivity products * Manage and support cases passed to 2nd/3rd line to ensure resolutions within SLA and delivered more »

Job Description IS Client Support Specialist Based onsite in Crawley, with hybrid working after initial period £38,000 - £42,000 Dependant on experience Permanent full time My client are looking for a talented IT Support specialist who excels at customer service and has strong, well-rounded … technical skills. As IS Client Support Specialist you will be required to complete the following tasks. Provide Client support with excellent customer service to employees across all European offices Troubleshoot, diagnose and bring to resolution both software and hardware client support requests Incident monitoring of tickets … the company PC image Prepare PC's and iPhones for new starters and follow the company refresh program PC and iPhone management including procurement, support and updates Windows OS and Office updates and upgrades Software vulnerability management to secure company devices using Defender365 Complete software deployments through automatic systems more »

Technical Support Specialist In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company’s after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through … after sales successes. They will support Dentsply Sirona’s equipment dealers’ network and the end user customers with Dentsply Sirona Connect Technology Solutions (CTS). Role and Responsibilities Ensure aftersales end customer satisfaction for the whole product portfolio. Support the existing dealer network as a technical specialist for the whole product portfolio, through on-site customer visits and remote support activities, including helpline assistance. Implementation of technical trainings and support for dealer service engineers in the UK. Delivery of product trainings for end users. Record and track all pertinent information received on product problems more »

Application Support Specialist (Acturis) Location : Towcester Remote : 4 days remote/1 day on-site Salary : Up to £55,000 Are you an experienced Application Support Specialist looking for your next challenge in the insurance domain? We’re seeking a proactive and skilled professional to provide … technical support for the Acturis platform at a global insurance business based in Towcester. About the Role This hands-on position involves delivering expert technical support for key business systems, primarily Acturis. While user administration is part of the role, we’re looking for someone who can go … technical configurations, ensuring seamless operations, and driving system improvements. You’ll also collaborate closely with other teams and interact with end-users to resolve support issues effectively. Skills & Experience 4+ years of experience in technical or business systems support roles. Strong knowledge of the Acturis platform, including configuration more »

Senior Key Account Support Specialist required to work for one of the UK and Europe's No1 Cloud-based Telematic providers. Business is booming and the Senior key Account Support Specialist is at the heart of it by supporting some of their key customers in their … customers, ensuring a smooth transition and timely implementation of services or products. Collaborate with internal departments to gather necessary information, set up accounts and support with training. Support head of Strategic Account Management in ensuring business processes are being followed within the team. Provide exceptional customer service to … clients, addressing their needs in a timely and professional manner. Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction. Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision. ... more »

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: * Efficiently manage and prioritise support tickets, ensuring resolutions … detailed for efficient handover * Persistently work towards solutions, while recognising when escalation is necessary * Aim to meet daily ticket resolution goals * Provide on-site support * Diagnose and resolve technical issues following best practice protocols * Stay informed about emerging IT trends and technologies It is expected that you will have … of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience.In addition you will have some experience of the following - MS365, AWS, DHCP more »

Production Support Specialist Location: Bromley WFH Split: 3 days onsite, 2 days WFH Duration: September 2025 (will then role for 12 months at a time) Role Description Application Production Support for the Banks Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management … The role also includes: Capacity and Performance Management. Working with development teams for take-on and training of new services or significant upgrades. Providing support for Audits (internal and external). Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to … prioritize defect fixes and enhancements Required Skills: 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent) Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers Excellent written and verbal communication skills (English) Proven knowledge in some or all of the more »

Job Title: Onsite Product Support Specialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse … range of products and instruments in both the primary and secondary markets. About the Role: A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory … a secure, web-based portal for onward sale to their own clients and counterparties. Key responsibilities include: To elicit, analyse and document business requirements Support of development, testing and implementation of change to the platform Support Client's On-Boarding and client testing requirements Providing application demos to more »

2nd Line Technical Support Engineer Industry: Managed Service Provider Contract Type: Permanent Summary: We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to … strong understanding and willingness to expand technical knowledge across a range of technologies is essential. Skills: Experience in providing 1st/2nd Line IT support Excellent communication skills – both written and verbal Strong customer service skills Ability to manage and resolve incidents/requests Basic understanding of LAN/ more »

Synergize Consulting are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Cumbria area. The IT Infrastructure Support Specialist will be working within a dedicated systems support team at the customer site, on a … on rotation). The successful candidate will be key in supporting the facility and the customer with their IT related needs. The IT Infrastructure Support Specialist will be supporting the customer’s servers, networks (and associated hardware) and storage. Therefore, they will be required to have good knowledge … varied from day to day and the successful candidate will be required to undertake any work which is assigned to them and that will support the facility and the customer. The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers management tools to determine more »

End User Support Specialist - Maidstone UK – Onsite - Contract****** One of our international clients is looking End User Support Specialist in Maidstone UK. Role : End User Support Specialist Location : Onsite Start : ASAP End: 6 months contract (Extendable) Capacity: 5 days/week Language: English. Responsibilities … Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics. Expertise with Incident Management, Request Fulfilment, Knowledge Management, or Service Level Management. Manage Helpdesk support requests through the ticketing system (ServiceNow) Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support. Can assist in New … Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training Also, can assist in creating and maintaining documentation on Helpdesk policies and user support Bachelor’s degree in computer science or related field of study; Experience may substitute for the Degree. Certifications: CompTIA A+, Microsoft Certified Profession (MCP more »

Job Title : Support Specialist Location : London, UK - Hybrid (with occasional after-hours and weekend support) About the Role We’re looking for a Support Specialist to join our UK Support team based in London. As a key member of our team, you will play … delivering exceptional solutions, troubleshooting technical issues, and providing an over-and-above, positive experience to customers worldwide. This is more than just a customer support role—you’ll act as the crucial bridge between our customers and internal teams, including Product, Engineering, and Marketing. From resolving customer queries to … features effectively. Troubleshoot and track technical issues, logging bugs in JIRA, and escalating when necessary to deliver resolutions. Partner with Tier 1 & 2 Customer Support teams to resolve escalated cases and improve operational workflows. Lead efforts to promote independent problem-solving by creating helpful and accessible content regarding frequently more »

Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are … the initial point of contact for clients needing support with their Symplicity software. Their goal is to provide exceptional service both internally and externally. The PSS provides telephone, chat and helpdesk support; troubleshoot and test bugs; write internal support and training notes; train clients and new staff … assist with QA where needed; help write product requirements; produce client training materials; and collaborate with other internal staff members. Essential Duties Help Desk Support: Provide answers to client questions via email, chat and phone. Research feature requests and suggest workarounds when possible. Submit issues on JIRA on clients more »