What We're Looking For We are looking for a switched-on Level 2 SupportEngineer to deliver support to local and global SME businesses. The right engineer will be obsessed with delivering world-class service to our customers. The successful candidate willbe passionate abouttechnology with … categorisation and resource assignment Liaising with vendors, suppliers andinternal teams Continuously learn the latest technical best practices to improve efficiency Mentoring of Level 1 Support Engineers Ownership and resolution of tickets escalated from our Level 1 Support Engineers. Knowledge & Experience In-depth knowledge of Microsoft Cloud Technologies. Excellent … managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage. More details on our company more »
1st/2ndLine Support Technician £25,000 + Bens The Fortune Group are recruiting for a 1st/2ndLine supportEngineer to join an MSP based in Kent. Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide … exceptional customer support. The role is predominantly based in the Office near to Maidstone. Responsibilities: Provide 1st/2nd linetechnical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers. Assist customers with basic network and connectivity problems. Escalate complicated technical … on client satisfaction and issue resolution. Install networking/Desktop equipment at client sites. Requirements: Previous experience in a similar 1st/2nd line support role. Strong technical skills and ability to troubleshoot software and hardware issues. Knowledge of operating systems such as, predominately Windows 10 &11 and Windows more »
3rd Line IT SupportEngineer - Maidstone - £40,000 + Great Opportunity! Role : 3rd Line IT SupportEngineer Location : Maidstone Salary : £35,000 - £40,000 + Benefits Interviewing Immediately - Apply Now Do you want to work for one of the best MSP's in Kent? They work more »
Keen to work in an fast paced, friendly environment? You will be joining a business solutions company as their 1st line IT Support Engineer. This is a newly created role where you will have the opportunity to work on on-going projects as well as being the first point … hill (on-site 5 days a week) Remuneration: up to £150 per day (inside IR35 - 3 months rolling contract) Your role as an IT SupportEngineer: Providing high level of customer service through on-site technology support as required. Ensuring that all tickets are logged and resolved … the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Ideally as an IT SupportEngineer: Office 365 experience is essential. You'll be passionate about customer service and personable. Confident with support and eagerness to progress more »
IT SupportEngineer About the job We are recruiting for an experienced IT SupportEngineer to join our clients friendly team. This role involves providing 2nd line remote and onsite support to their customers. As you will be working within a team environment and speaking … attitude Able to prioritise and manage your own work load. Able to quickly troubleshoot and resolve issues. You will have the technical ability to support the following: Windows 11, Windows 10, Mac OS, Printing, Group Policy, Backup Systems & Networking Microsoft 365 Exchange Online & SharePoint, Intune, SharePoint and Azure. Mobile more »
I am currently working on behalf of a leading Cloud support provider are looking for someone to join their team on a permanent basis. They are looking for someone who is looking to grow their knowledge and experience and this role offers a fantastic opportunity for progression through to … 3rd line support, site engineering or network engineering having multiple people getting promoted internally into all 3 areas in the last 12 months! They are looking for someone who has experience with: - Windows - Infrastructure or network support - public cloud This is a hybrid role and a driving licence more »
2nd Line SupportEngineer – Networking, Cisco, Windows Server/desktop, hosted desktop/cloud, VMware, Networking, Cisco. Please note you must live in commuting distance of the location in Maidstone Working for a leading MSP across support, business applications and IT services you will be experienced in … and professional development. You must have a passion for helping people, solving problems and above all things IT and tech. As the 2nd line engineer you will be part of a dedicated team of engineers working collaboratively, be expected to complete multiple daily tickets and perform duties that will … include support, visits, and hardware maintenance. The tickets will range from Firewalls, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, policy admin, mobile support, and networking issues (DNS, routing, switching). You will be someone that thrives on obtaining new technical knowledge, actively more »
1st Line SupportEngineer – Windows Server/desktop, Office 365, hosted desktop/cloud, VMware. Please note you must live in commuting distance of the location in Maidstone Working for a leading MSP across support, business applications and IT services you will be experienced in working in … and professional development. You must have a passion for helping people, solving problems and above all things IT and tech. As the first line engineer you will be part of a dedicated team of engineers working collaboratively, be expected to complete multiple daily tickets and perform duties that will … include helpdesk support and hardware maintenance. The tickets will range from user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems. You will be someone that thrives on obtaining new technical knowledge, actively more »
Stansted, England, United Kingdom Hybrid / WFH Options
TechWyse
Shadowfax Technology t/a TechWyse is an MSP providing IT support services to over a hundred businesses within the M11 corridor. We provide clients with a range of services, including remote support, telephony, data back-up, cloud, hardware solutions, and internet services. We are looking for a … through to completion. Service quality is our focus so we need someone who can demonstrate experience in providing excellent customer experience. The role: · Provide support to incoming calls/tickets · Provide initial fault resolution remotely · Triage tickets to agreed SLAs, escalating when necessary · Be the face of the business … Carry out onsite installations when required · Get to know our clients and their networks You will be/have: · an experienced and motivated helpdesk engineer · a logical thinker · excellent at time management and communication skills · a "can do" spirit and positive work attitude · an ability to work independently and more »
1st/2nd Line IT SupportEngineer - Maidstone - £30,000 - Great Training! Role : 1st/2nd Line IT SupportEngineer Areas : Maidstone Salary : £25,000 - £30,000 - Great Training! I am working on an exciting new opportunity with my client. We are looking for a keen … and driven engineer to join the rapidly growing and dynamic team based in Maidstone. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
2nd Line SupportEngineer - Kent- Onsite - £35k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 2nd Line SupportEngineer . You will be responsible for handling all escalations on the service desk and ensuring all IT … Systems are running smoothly. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. Role & Responsibilities: Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Respond to … of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager (management, configurations and deployments) Microsoft Intune Strong Microsoft product support skills. Networking Skills. Desirable: MSP background highly beneficial. Package: £35k depending on skills & experience. 22 days annual leave + bank holiday. Pension Scheme. L more »
3rd Line SupportEngineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line SupportEngineer you will be responsible for providing technical support in line with business requirements and processes. … implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket … and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years’ experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint more »
West Malling, Kent, United Kingdom Hybrid / WFH Options
James Frank Associates
2nd/3rd Line IT SupportEngineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT SupportEngineer with good 2nd and some 3rd Line experience to … join the existing team on a permanent basis. As an IT SupportEngineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have … experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing more »
Do you feel like you're stuck and not getting the progression you deserve? Great opportunity for a 2nd/3rd Line SupportEngineer ready to take the next step... You'll join an International Company as their new Senior IT Engineer and help manage new IT more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
2nd Line SupportEngineer - Kent - Hybrid - £40,000 + Excellent benefits & Career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 2nd Line Support Engineer. You will be responsible for ensuring all IT Systems are up and running and providing … users with a high level of customer service. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. Role & Responsibilities Provide remote based end-user support to troubleshoot issues and problems with equipment and/… such as Azure/365 Maintaining and updating technical documentation regularly Essential Skills & Experience Minimum of 2-3 years experience working within an IT support role. Hands on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware and Azure or 365 management. Good more »
TN15, Oldbury, Kent, Borough Green, United Kingdom
PDR Solutions Ltd
Are you passionate about resolving technical issues and providing exceptional customer support? Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green. This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our … valued customers. Main Duties Work as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you. Answer customer phone calls, log support tickets and work on them … through to resolution. Provide 1st line on-site support to customers when required. Work on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc. Respond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers. Skills & Requirements Have a minimum more »
IT Deployment Engineer Our client a large private sector organisation who provide support to NHS organisations require a IT Support Technician to provide deployment IT support and work on IT refresh/upgrades and installation work. This is an excellent opportunity to join a busy IT … function and support the NHS. Candidates must have 3 years plus desktop support experience within a Windows environment with excellent client facing skills and capable of working in a team environment. Skills Require: Desktop Support Experience, Strong IT Deployment skills, Strong Customer stakeholder skills, Windows 10. Note … to various sites in Kent will be required with expenses paid, candidates must be based in Kent. Inside of IR35 Skills: Windows 10, Desktop Engineer, Desktop Support, IT Support, Windows, Technical Support Engineer. IT Technician, NHS, IT Support Technician People Source Consulting Ltd is acting more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
IT SupportEngineer - Kent - Onsite - £30,000 per annum + excellent benefits Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line SupportEngineer to be responsible for ensuring all IT Systems are up and running and providing users … ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and … the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years’ experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS more »
IT SupportEngineer Folkestone, Kent Up to £29,000 + Excellent Prospects CV Screen is recruiting for an IT SupportEngineer for a leading MSP company based near Folkestone, Kent. This is a great opportunity to join a supportive growing team to install and support … this role as you may be required to visit site on occasions in the Kent area. DUTIES & RESPONSIBILITIES: Provide telephone, remote and in house support starting with raising a ticket, qualifying incidents/requests, and hand onto first leading to second line support. In time, taking on more direct … receiving deliveries and helping the team, but also attending client site for projects To assist with installs and network deployments. REQUIRED SKILLS The IT SupportEngineer will have the majority of the following experience: Ideally 18 months+ experience in an IT Support Role A full UK driving more »
Rochester, Medway, Kent, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
2nd Line SupportEngineer Rochester Up to £28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line … Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to more »
1st Line, 2nd Line, Office365, Remote Desktop, Networking New Permanent role for a bright capable 1st/2nd line IT SupportEngineer to join our client based near Ashford, Kent. Current or recent experience of providing IT support needed. The role will involve providing support on … 6pm Monday to Friday with occasional out of house work (project work upgrading IT systems etc.) Excellent interpersonal skills essential as you will provide support over the phone and via email. Technically you will have experience around a broad range of IT tech from Office365, remote desktop access, networking more »
A customer-focused, highly technical and enthusiastic IT SupportEngineer is needed to support a high performing school in the Tonbridge area. This great opportunity has a salary of up to £35,000 plus fantastic benefits and annual leave! Please note you must have experience working within … Schools, Colleges or the education sector! Role Overview In this role, You will be responsible for providing IT support and strategic advice to students, teachers and school staff to ensure the technical side of learning and school systems are running smoothly. Responsibilities: Providing technical support in resolving IT more »
IT SupportEngineer Ashford/Kent Up to £29,000 + Excellent Prospects CV Screen is recruiting for an IT SupportEngineer for a leading MSP company. The role is office based in Ashford, Kent. This is a great opportunity to join a supportive growing team … to install and support a wide range of servers and networks. You must be able to drive for this role as you may be required to visit site on occasions in the Kent area. DUTIES & RESPONSIBILITIES: Provide telephone, remote and in house support starting with raising a ticket … receiving deliveries and helping the team, but also attending client site for projects To assist with installs and network deployments. REQUIRED SKILLS The IT SupportEngineer will have the majority of the following experience: Ideally 18 months+ experience in an IT Support Role A full UK driving more »
This rapidly expanding IT services company in West Kent is seeking a dedicated and versatile 2nd line supportengineer to join their customer-focused IT support team. 2nd Line IT SupportEngineer the role: This is a busy, but very friendly and collaborative team. Youll … be operating in a service desk environment, with the role combining (mostly) escalated helpdesk support with some on-site duties at their clients, usually a few visits per week depending on circumstance. Customers are typically SMEs, with a few corporates, based Kent, East Sussex, Surrey, and SE London. 2nd … Line IT SupportEngineer the person: Of prime importance, is a great personality a real people person, with great client skills, a positive outlook; someone who enjoys both solving client issues and supporting junior members of staff. This is the company culture and the fit is critical. The more »