121 to 145 of 156 Support Technician Jobs

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members of the helpdesk … team. Key Responsibilities: Advanced Technical Support: Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk technicians. Conduct in-depth analysis and diagnosis of complex IT problems related to systems, networks, applications, and infrastructure. Develop and implement effective solutions, workarounds, or … Coordinate and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT support groups (internal or external), including system administrators, network engineers, and software developers. Provide guidance, technical expertise, and mentorship to Level 1 and Level more »

and overflow Auditing clients for gap analysis, sales opportunities and last best known good standardisation Training Apprentices will be working towards the Information Communications Technician level 3 apprenticeship standard, including Functional Skills in maths and English if required. This will be undertaken through the adapted Azure Cloud programme, delivery … method and location to be confirmed. Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's … drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise more »

and have recently gone through a period of growth and restructuring which sees them moving into new offices and starting to move their IT support back in house. This will be a busy, varied, and interesting role, supporting approx. 150 users across 4 sites, although most people are based … other sites may be required. Troubleshoot a wide range of IT issues Identify trends and monitor event logs Manage helpdesk and asset management system Support project work Support the Head of IT in maintaining the network and replacing hardware A note to say due to their location you … with the chance to be part of something really important in a great environment. what were looking for. You will need to have good support experience and a strong level of digital knowledge across a full range of devices. A good understanding of PC Architecture laptops, mobile devices along more »

Acting as first point of contact for client issues (support tickets) via email, phone and in-person. Capturing and recording information required in order to correctly prioritise tickets. Role Resolving technical tickets both at supported schools and remotely. Escalate tickets to next line within SLAs. Communicating ticket progress with … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure … management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role offers the opportunity to progress into a permanent position. more »

the opportunity to work with technologies such as Amazon Web Services, Azure and JumpCloud, building highly desirable skills for a successful career! Role Our support team works with cutting-edge cloud technology to support customers across the UK and Europe. We work 100% remotely and help our customers … do the same. Key responsibilities: Providing day-to-day support for customer laptop installations (Windows 10 & 11) Assisting customers with queries related to tools such as Office 365 & JumpCloud Helping customers connect to devices such as headsets, printers Actioning user tickets including internal employee changes and customer related queries … Providing advanced support to IT team as capability and knowledge grows throughout role Building/commissioning customer laptop/desktop computers Administering Microsoft 365 for Business customer accounts Administering JumpCloud including creation/modification of users, devices Carrying out certain administration tasks, such as PowerShell scripts or other automated more »

My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. This role … resolution cannot be identified, all within agreed KPI guidelines. • To obtain and evaluate all relevant information to maintain quality befitting of a world class support service. • To manage customers’ accounts and databases across the Review, Learn and Insight modules as well as other accounts. • To prepare, analyse and distribute … customer activity reports relating to learner progression and completion. • As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3) • To facilitate working closely together across disparate teams and widely varying time zones more »

On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. In this role, you will … reference. Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution. Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction by … systems. Knowledge of firewalls and IP based networks. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with remote support tools and ticketing systems is highly desirable. Ability to work independently and efficiently manage multiple priorities in a fast-paced environment. Employee Benefits: Great more »

required To carries out additional duties as requested by Mentor, Senior Setter(s) or Team Leader(s) To undertake work-based learning assignments with support of NVQ assessor and Mentor Training The Apprentice will be working towards the Level 3 Engineering Technician Apprenticeship Standard Qualifications include Level … Diploma in Advanced Manufacturing Engineering (Development Knowledge) The Apprentice will be working towards a Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) - Technical Support Technician Pathway College attendance will be at Colchester Institute Campus and online Dalau Ltd are committed to giving opportunities to allow the next … environment so that employees always know what they are working towards and what the reward is at the end of it Apprenticeship Standard Engineering technician (level 3) Training Provider COLCHESTER INSTITUTE Working Week Monday - Thursday, 06:30 - 17:00 or 16:30 - 03:00 or Monday - Thursday more »

friendly, energetic, team-oriented, and dedicated to career growth and personal development. We're committed to developing our team throughout the apprenticeship with full support from the team. We're eager to support the next IT apprentice - could it be you? Role To support Scholars Academy trust … are kept informed, motivated and trained to achieve the goals expected by the MAT To provide an efficient, reliable and usable ICT service to support curriculum and administrative provision in the Trust To ensure the availability of a fully operational network, class computers and any other IT equipment, liaising … with ICT Lead and off-site technical support where necessary including responsibility for: filtering, monitoring and firewall management Server administration Web administration Installation of new software Installation of new workstations and peripherals on curriculum and administration systems including email and internet access of the ICT network Carry out repairs more »

variety of tasks that give a broad insight into the daily challenges of IT. You'll quickly gain an understanding of the level of support required to maintain an essential business function to our customers. Role Vaughan Data Systems have a long standing reputation for recruiting, training and retaining … apprentices. As IT Support apprentice you will assist with: · Supporting the IT engineer · Producing IT diagnosis over the phone for hardware, networks, antivirus and operating systems · Providing remote support to clients for Microsoft platforms · Fixing, preparing and replacing hardware for clients · Supporting with installing and configuring computer systems … software issues · Troubleshooting system and network problems, as well as diagnosing and solving problems · Logging calls and ensuring management of database Training Information Communication Technician Level 3 Apprenticeship Standard: · Qualification together with on site training by the employer. · For those starting at Advanced (Level 3), the expected duration would more »

Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and more »

working in a role where you can help others? If so, this role could be perfect for you! This is an opportunity for a support driven individual who has worked in a helpdesk or support role to join a national business that develops, implements and supports the technologies … their maybe opportunities to progress into team leader roles or similar in the future. As the helpdesk specialist you will be responsible for technical support delivery ensuring software/hardware functionality of equipment is delivered as expected. You will provide support to major UK customers as well as … requested for this opportunity. Overtime weekdays/weekends at 1.5 Bank Holidays at 2. OTE including overtime £25,972+ Job specification Providing 2nd line support across multiple sites and users across the UK & Europe. Responsible for resolving all service and user requests end to end, with a focus on more »

electronic devices into a bespoke tracking system. Diagnostics and troubleshooting. Using approved erasure software to wipe all sensitive information. Follow directions from the head technician and management. Ensure that you comply with all Health & Safety procedures and internal policies. Training Estio apprenticeship training programmes are delivered virtually by our … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use … infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role offers long term security and the opportunity to more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

is beyond ego This Company is for you. We are World Famous! Join us, you will love it here ! As Stemilt's IT Technical Support you are charged with providing end users support and maintenance within the organization's desktop computing environment, plant systems, as well as many … thin client Immediately respond to any IT or plant system related issues that cause line downtime. Communicate and follow instructions from a higher-level technician remotely. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Log all activity in Helpdesk software Resolve more complex issues more »

PKI Engineer (Network Support) Brief Overview of role/project: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Knowledge and understanding of routers, switches and firewalls would be advantageous, attention to detail with right first-time attitude is key. Can you understand … Certificate renewals. For the successful candidate we will also provide Development and Progression for you to deliver a mixture of general 1st line network support activities and Impact assessments alongside your primary function. Mandatory Skills (Candidate must have all) : 1st Line PKI Certificate renewal Attention to detail with right more »

We are recruiting on behalf of an outstanding company who are seeking a client support executive to join their team. Do you have the determination to solve problems and are passionate about providing the best customer service? Then this is the perfect job for you! Due to growth within … the team, our client are seeking a Client Support Executive to join them. You'll be responsible for using your tech savvy skills to troubleshoot and follow processes to best resolve problems for clients and going that extra mile to ensure maximum customer satisfaction. Using your organisational skills, you … Salary: Up to £28k depending upon experience Benefits: Excellent - 25 days holiday, flexitime, pension, healthcare Overview of role Identify the client's needs and support the client to use specific features with ease Be solution orientated and help the client find the most efficient solution to the query through more »

you face. They believe in reducing complexity, modernising the workplace, and leading through action. Your new role This role is a second level application support position, however there may also be expectations to answer the phones and complete first level activities. The focus is on case and issue management … user instruction, investigating problems and resolving issues. What you'll need to succeed 2 years + experience in technical Helpdesk support role. Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking more »

Analyst, Bristol, Up to £36,000 Company profile: A Consultancy Business based in central Bristol is currently expanding and is looking for a Site Support Technicain to join them on their journey. You will play a vital role in handling IT Service Incidents, as well as getting the chance … to take on leadership duties, providing support to more junior members of the team and being the last point of call for 2nd line requests. This is a very exciting chance for an established IT Service Desk Analyst with 2nd line experience to grow their career for one of … supporting MS Suite of products. (Windows/AD/O365). Experience in Networking. Experience with peripherals, hardware, and mobile devices. Strong 2nd line support experience. Valid UK Driving licence. Benefits: Salary up to £36,000. Shared parental leave- 18 weeks full pay. 25 Days holiday. What to do more »

The team works with a passion for best design and coding practices and has a real desire to develop new bold ideas. We will support you every step of the way as you learn all of the skills necessary to become a first-class Front-end Developer, with access … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician, with training in how to: Implement secure code in appropriate languages of different types. Support the communication of software solutions and ideas to … software solutions to meet your requirements using tools and techniques. For a full list of programme modules visit: estio.co.uk/courses/software-development-technician The role offers long term security and the opportunity to progress into a permanent position. Apprenticeship Standard Information communications technician (level 3) Training more »