Customer Service
West Midlands > Birmingham
The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 23 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 30 | 42 | 27 |
| Rank change year-on-year | +12 | -15 | +9 |
| Contract jobs citing Customer Service | 30 | 37 | 75 |
| As % of all contract jobs advertised in Birmingham | 4.10% | 4.21% | 5.74% |
| As % of the Processes & Methodologies category | 4.99% | 4.82% | 6.26% |
| Number of daily rates quoted | 20 | 13 | 45 |
| 10th Percentile | £187 | - | £130 |
| 25th Percentile | £200 | £213 | £156 |
| Median daily rate (50th Percentile) | £350 | £350 | £250 |
| Median % change year-on-year | - | +40.00% | +108.33% |
| 75th Percentile | £491 | £425 | £300 |
| 90th Percentile | £708 | £538 | £530 |
| West Midlands median daily rate | £338 | £375 | £250 |
| % change year-on-year | -10.00% | +50.00% | +66.67% |
| Number of hourly rates quoted | 7 | 13 | 13 |
| 10th Percentile | £13.22 | £11.00 | £12.93 |
| 25th Percentile | £13.25 | £12.00 | £14.32 |
| Median hourly rate | £14.00 | £12.50 | £17.50 |
| Median % change year-on-year | +12.00% | -28.57% | -2.78% |
| 75th Percentile | £20.68 | £13.70 | £18.00 |
| 90th Percentile | £26.98 | £14.44 | £19.20 |
| West Midlands median hourly rate | £14.13 | £13.00 | £15.74 |
| % change year-on-year | +8.65% | -17.41% | +4.93% |
All Process and Methodology Skills
Birmingham
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 601 | 767 | 1,199 |
| As % of all contract IT jobs advertised in Birmingham | 82.22% | 87.36% | 91.74% |
| Number of daily rates quoted | 399 | 507 | 864 |
| 10th Percentile | £235 | £298 | £227 |
| 25th Percentile | £375 | £400 | £381 |
| Median daily rate (50th Percentile) | £475 | £513 | £488 |
| Median % change year-on-year | -7.32% | +5.13% | +14.71% |
| 75th Percentile | £581 | £638 | £600 |
| 90th Percentile | £700 | £700 | £688 |
| West Midlands median daily rate | £500 | £520 | £490 |
| % change year-on-year | -3.85% | +6.12% | +15.29% |
| Number of hourly rates quoted | 43 | 31 | 22 |
| 10th Percentile | £13.25 | £12.00 | £12.05 |
| 25th Percentile | £18.50 | £12.50 | £13.00 |
| Median hourly rate | £26.00 | £20.71 | £16.75 |
| Median % change year-on-year | +25.57% | +23.61% | -6.94% |
| 75th Percentile | £47.13 | £29.38 | £18.00 |
| 90th Percentile | £56.25 | £53.75 | £19.95 |
| West Midlands median hourly rate | £22.50 | £21.69 | £16.83 |
| % change year-on-year | +3.73% | +28.92% | +5.16% |
Customer Service
Job Vacancy Trend in Birmingham
Job postings citing Customer Service as a proportion of all IT jobs advertised in Birmingham.
Customer Service
Contractor Daily Rate Trend in Birmingham
3-month moving average daily rate quoted in jobs citing Customer Service in Birmingham.
Customer Service
Daily Rate Histogram in Birmingham
Daily rate distribution for jobs citing Customer Service in Birmingham over the 6 months to 23 May 2024.
Customer Service
Contractor Hourly Rate Trend in Birmingham
3-month moving average hourly rates quoted in jobs citing Customer Service in Birmingham.
Customer Service
Co-occurring Skills and Capabilities in Birmingham by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: