Customer Service Contracts in Buckinghamshire

Customer Service
South East > Buckinghamshire

The following table provides summary statistics for contract job vacancies advertised in Buckinghamshire with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 5 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 26 38 33
Rank change year-on-year +12 -5 +20
Contract jobs citing Customer Service 26 39 56
As % of all contract jobs advertised in Buckinghamshire 5.38% 4.54% 5.96%
As % of the Processes & Methodologies category 6.60% 4.85% 6.53%
Number of daily rates quoted 14 37 23
10th Percentile £168 £198 £145
25th Percentile £193 £246 £148
Median daily rate (50th Percentile) £416 £415 £225
Median % change year-on-year +0.19% +84.64% -26.53%
75th Percentile £550 £530 £406
90th Percentile £557 £594 £480
South East median daily rate £267 £213 £250
% change year-on-year +25.76% -15.00% -24.53%
Number of hourly rates quoted 7 1 26
10th Percentile £17.64 - £10.19
25th Percentile £17.82 £9.50 -
Median hourly rate £18.00 £10.00 £10.77
Median % change year-on-year +80.00% -7.15% -17.09%
75th Percentile £26.88 £10.50 £13.00
90th Percentile £30.00 - £14.50
South East median hourly rate £15.40 £16.54 £15.00
% change year-on-year -6.86% +10.23% +15.38%

All Process and Methodology Skills
Buckinghamshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Buckinghamshire with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 394 804 858
As % of all contract IT jobs advertised in Buckinghamshire 81.57% 93.60% 91.28%
Number of daily rates quoted 274 637 649
10th Percentile £258 £308 £260
25th Percentile £400 £410 £406
Median daily rate (50th Percentile) £465 £488 £475
Median % change year-on-year -4.62% +2.63% +4.40%
75th Percentile £550 £585 £575
90th Percentile £645 £650 £650
South East median daily rate £509 £505 £500
% change year-on-year +0.69% +1.00% +8.11%
Number of hourly rates quoted 30 3 42
10th Percentile £15.85 £10.31 -
25th Percentile £18.25 £11.54 £10.77
Median hourly rate £25.00 £13.57 £12.18
Median % change year-on-year +84.23% +11.41% -6.31%
75th Percentile £29.69 £16.16 £14.32
90th Percentile £48.75 £17.71 £52.00
South East median hourly rate £47.50 £52.50 £21.97
% change year-on-year -9.52% +138.96% -13.84%

Customer Service
Job Vacancy Trend in Buckinghamshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for Customer Service in Buckinghamshire

Customer Service
Contractor Daily Rate Trend in Buckinghamshire

3-month moving average daily rate quoted in jobs citing Customer Service in Buckinghamshire.

Daily rate trend for Customer Service in Buckinghamshire

Customer Service
Daily Rate Histogram in Buckinghamshire

Daily rate distribution for jobs citing Customer Service in Buckinghamshire over the 6 months to 5 June 2024.

Daily rate histogram for Customer Service in Buckinghamshire

Customer Service
Contractor Hourly Rate Trend in Buckinghamshire

3-month moving average hourly rates quoted in jobs citing Customer Service in Buckinghamshire.

Hourly rate trend for Customer Service in Buckinghamshire

Customer Service
Hourly Rate Histogram in Buckinghamshire

Hourly rate distribution of jobs citing Customer Service in Buckinghamshire over the 6 months to 5 June 2024.

Hourly rate histogram for Customer Service in Buckinghamshire

Customer Service
Contract Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the Buckinghamshire region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Milton Keynes +14 22 £463 +12.74% 28
High Wycombe +1 1 - - 13
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.85%) CMS
1 1 (3.85%) Exchange Server 2007
1 1 (3.85%) Exchange Server 2013
1 1 (3.85%) Microsoft Exchange
Applications
1 7 (26.92%) Microsoft Office
Business Applications
1 1 (3.85%) Dynamics CRM
Cloud Services
1 4 (15.38%) Microsoft 365
2 3 (11.54%) Azure
3 2 (7.69%) Power Platform
4 1 (3.85%) Azure Data Factory
4 1 (3.85%) Dynamics 365
4 1 (3.85%) Power Automate
Communications & Networking
1 6 (23.08%) SAN
1 6 (23.08%) TCP/IP
2 5 (19.23%) VPN
3 1 (3.85%) Cisco IOS
3 1 (3.85%) LAN
3 1 (3.85%) WAN
Database & Business Intelligence
1 1 (3.85%) Power BI
1 1 (3.85%) Power Query
1 1 (3.85%) SQL Server Integration Services
General
1 8 (30.77%) Analytical Skills
2 5 (19.23%) Social Skills
3 4 (15.38%) Automotive
4 2 (7.69%) Finance
4 2 (7.69%) Marketing
4 2 (7.69%) Public Sector
4 2 (7.69%) Retail
5 1 (3.85%) Banking
5 1 (3.85%) German Language
5 1 (3.85%) Organisational Skills
5 1 (3.85%) Presentation Skills
Job Titles
1 8 (30.77%) Analyst
2 6 (23.08%) Developer
2 6 (23.08%) Python Developer
3 4 (15.38%) Backend Developer
3 4 (15.38%) Support Engineer
4 3 (11.54%) Service Analyst
4 3 (11.54%) Service Desk Analyst
5 2 (7.69%) Desktop Engineer
5 2 (7.69%) Microsoft Engineer
5 2 (7.69%) Operations Analyst
5 2 (7.69%) Windows Engineer
5 2 (7.69%) Windows Support Engineer
6 1 (3.85%) CRM Technical Consultant
6 1 (3.85%) Dynamics 365 Consultant
6 1 (3.85%) Dynamics 365 Project Manager
6 1 (3.85%) IT Engineer
6 1 (3.85%) IT Support
6 1 (3.85%) Lead
6 1 (3.85%) Service Desk Technician
6 1 (3.85%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 1 (3.85%) Web Services
Miscellaneous
1 4 (15.38%) Management Information System
2 2 (7.69%) Video Conferencing
3 1 (3.85%) Blackberry
3 1 (3.85%) iPhone
3 1 (3.85%) Self-Motivation
Operating Systems
1 9 (34.62%) Windows
2 6 (23.08%) Debian
2 6 (23.08%) Linux
2 6 (23.08%) Ubuntu
3 4 (15.38%) Windows 7
4 3 (11.54%) Windows 10
5 1 (3.85%) Mac OS
5 1 (3.85%) Mac OS X
Processes & Methodologies
1 10 (38.46%) ITIL
2 8 (30.77%) Data Modelling
3 7 (26.92%) Agile
4 6 (23.08%) Configuration Management
4 6 (23.08%) Data Engineering
4 6 (23.08%) Matrix Organization
4 6 (23.08%) Prototyping
4 6 (23.08%) Software Engineering
4 6 (23.08%) User-Centered Design (UCD)
5 5 (19.23%) Problem-Solving
6 3 (11.54%) Business Strategy
6 3 (11.54%) Customer Requirements
6 3 (11.54%) Incident Management
6 3 (11.54%) Information Security
6 3 (11.54%) Service Delivery
6 3 (11.54%) Service Management
6 3 (11.54%) Technical Leadership
7 2 (7.69%) B2C
7 2 (7.69%) CRM
7 2 (7.69%) Migration
Programming Languages
1 6 (23.08%) Python
2 1 (3.85%) Data Analysis Expressions
2 1 (3.85%) PowerShell
2 1 (3.85%) SQL
Qualifications
1 12 (46.15%) Security Cleared
2 11 (42.31%) SC Cleared
3 7 (26.92%) DV Cleared
4 2 (7.69%) Microsoft Certification
5 1 (3.85%) A+ Certification
5 1 (3.85%) Azure Certification
5 1 (3.85%) Degree
5 1 (3.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (30.77%) SLA
System Software
1 3 (11.54%) Active Directory
2 1 (3.85%) BitLocker
Systems Management
1 2 (7.69%) SCCM
2 1 (3.85%) AirWatch
2 1 (3.85%) Microsoft Intune
Vendors
1 14 (53.85%) Microsoft
2 6 (23.08%) Red Hat
2 6 (23.08%) VMware
3 3 (11.54%) HP
3 3 (11.54%) ServiceNow
4 2 (7.69%) Apple
5 1 (3.85%) Cisco
5 1 (3.85%) Computacenter
5 1 (3.85%) Dell
5 1 (3.85%) McAfee
5 1 (3.85%) MobileIron
5 1 (3.85%) Remedy
5 1 (3.85%) SAP
5 1 (3.85%) Snow