Customer Service Contracts in Cheshire

Customer Service
North West > Cheshire

The following table provides summary statistics for contract job vacancies advertised in Cheshire with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 26 41 19
Rank change year-on-year +15 -22 +4
Contract jobs citing Customer Service 31 17 47
As % of all contract jobs advertised in Cheshire 5.97% 3.25% 8.66%
As % of the Processes & Methodologies category 7.16% 3.56% 9.94%
Number of daily rates quoted 8 8 13
10th Percentile £112 £200 £183
25th Percentile £122 £211 £213
Median daily rate (50th Percentile) £165 £215 £375
Median % change year-on-year -23.26% -42.67% +66.67%
75th Percentile £300 £219 £388
90th Percentile £420 £305 £480
North West median daily rate £325 £300 £205
% change year-on-year +8.33% +46.34% -4.65%
Number of hourly rates quoted 8 2 3
10th Percentile £13.03 £11.00 £13.23
25th Percentile £14.00 £11.66 £14.01
Median hourly rate £17.11 £13.03 £15.31
Median % change year-on-year +31.36% -14.92% +2.07%
75th Percentile £17.72 £14.14 £17.03
90th Percentile £17.74 £14.66 £18.06
North West median hourly rate £11.25 £16.85 £17.50
% change year-on-year -33.23% -3.71% +20.69%

All Process and Methodology Skills
Cheshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cheshire with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 433 477 473
As % of all contract IT jobs advertised in Cheshire 83.43% 91.20% 87.11%
Number of daily rates quoted 286 313 267
10th Percentile £303 £301 £200
25th Percentile £400 £400 £359
Median daily rate (50th Percentile) £483 £500 £450
Median % change year-on-year -3.35% +11.11% +3.21%
75th Percentile £580 £575 £538
90th Percentile £638 £650 £631
North West median daily rate £500 £500 £475
% change year-on-year - +5.26% +11.76%
Number of hourly rates quoted 33 27 34
10th Percentile £14.00 £14.90 £9.99
25th Percentile £16.79 £22.84 £13.38
Median hourly rate £35.00 £30.54 £21.78
Median % change year-on-year +14.60% +40.22% +2.49%
75th Percentile £43.75 £35.02 £30.25
90th Percentile - £40.00 £53.88
North West median hourly rate £26.00 £35.00 £22.50
% change year-on-year -25.71% +55.56% +32.35%

Customer Service
Job Vacancy Trend in Cheshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Cheshire.

Job vacancy trend for Customer Service in Cheshire

Customer Service
Contractor Daily Rate Trend in Cheshire

3-month moving average daily rate quoted in jobs citing Customer Service in Cheshire.

Daily rate trend for Customer Service in Cheshire

Customer Service
Daily Rate Histogram in Cheshire

Daily rate distribution for jobs citing Customer Service in Cheshire over the 6 months to 23 May 2024.

Daily rate histogram for Customer Service in Cheshire

Customer Service
Contractor Hourly Rate Trend in Cheshire

3-month moving average hourly rates quoted in jobs citing Customer Service in Cheshire.

Hourly rate trend for Customer Service in Cheshire

Customer Service
Contract Job Locations in Cheshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the Cheshire region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Macclesfield -3 9 £122 - 7
Northwich - 9 - - 4
Warrington +5 3 £250 - 30
Winsford - 2 - - 1
Ellesmere Port - 1 £130 -
Customer Service
North West

Customer Service
Co-occurring Skills and Capabilities in Cheshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.90%) IBM Notes
2 2 (6.45%) Microsoft Exchange
Applications
1 14 (45.16%) Microsoft Office
2 9 (29.03%) Microsoft Excel
Cloud Services
1 14 (45.16%) Microsoft 365
2 7 (22.58%) OneDrive
3 2 (6.45%) Power Platform
Communications & Networking
1 5 (16.13%) Firewall
2 1 (3.23%) VPN
General
1 22 (70.97%) Social Skills
2 8 (25.81%) Analytical Skills
3 3 (9.68%) Legal
3 3 (9.68%) Pharmaceutical
4 2 (6.45%) Presentation Skills
5 1 (3.23%) Finance
Job Titles
1 6 (19.35%) 1st Line Engineer
2 5 (16.13%) 2nd Line Engineer
2 5 (16.13%) 3rd Line Engineer
2 5 (16.13%) Microsoft Engineer
3 4 (12.90%) 1st/2nd Line Support
3 4 (12.90%) 1st/2nd Line Support Engineer
3 4 (12.90%) 2nd Line Support
3 4 (12.90%) 2nd Line Support Engineer
3 4 (12.90%) Support Engineer
4 3 (9.68%) Customer Service Advisor
4 3 (9.68%) Deployment Engineer
4 3 (9.68%) IT Engineer
4 3 (9.68%) VMware Engineer
5 2 (6.45%) 1st/2nd Line Desktop Support
5 2 (6.45%) 2nd Line Desktop Support
5 2 (6.45%) 2nd Line Desktop Support Engineer
5 2 (6.45%) Active Directory Engineer
5 2 (6.45%) Senior IT Engineer
5 2 (6.45%) Service Desk Agent
5 2 (6.45%) Windows Support Engineer
Libraries, Frameworks & Software Standards
1 1 (3.23%) Google Maps API
Miscellaneous
1 2 (6.45%) Management Information System
2 1 (3.23%) Social Media
Operating Systems
1 17 (54.84%) Windows
2 9 (29.03%) Windows 10
3 7 (22.58%) Mac OS
4 6 (19.35%) Apple iOS
5 1 (3.23%) Linux
Processes & Methodologies
1 8 (25.81%) Time Management
2 7 (22.58%) Asset Management
2 7 (22.58%) Problem-Solving
2 7 (22.58%) Service Management
3 6 (19.35%) Customer Experience
3 6 (19.35%) Inventory Management
3 6 (19.35%) Software Deployment
4 5 (16.13%) Migration
5 4 (12.90%) Customer Requirements
6 2 (6.45%) Customer Engagement
6 2 (6.45%) Information Security
6 2 (6.45%) ITIL
6 2 (6.45%) Project Management
6 2 (6.45%) Service Delivery
7 1 (3.23%) Computer Science
7 1 (3.23%) Information Management
7 1 (3.23%) Programme Management
7 1 (3.23%) Stakeholder Management
7 1 (3.23%) Supply Chain Management
7 1 (3.23%) Use Case
Qualifications
1 2 (6.45%) ITIL Foundation Certificate
2 1 (3.23%) Computer Science Degree
2 1 (3.23%) Degree
Quality Assurance & Compliance
1 19 (61.29%) SLA
System Software
1 8 (25.81%) Active Directory
2 5 (16.13%) Hyper-V
2 5 (16.13%) VMware Infrastructure
Systems Management
1 9 (29.03%) SCCM
2 7 (22.58%) Microsoft Intune
3 6 (19.35%) Systems Management Server (SMS)
Vendors
1 25 (80.65%) Microsoft
2 15 (48.39%) ServiceNow
3 6 (19.35%) Apple
4 5 (16.13%) VMware
5 4 (12.90%) Lotus
6 3 (9.68%) Veeam
7 1 (3.23%) Google