1st Line Service Desk Analyst Contracts in the East of England

First Line Service Desk Analyst
England > East of England

The median First Line Service Desk Analyst daily rate in the East of England is £190 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 84 98 116
Rank change year-on-year +14 +18 -16
Contract jobs requiring a 1st Line Service Desk Analyst 30 24 28
As % of all contract jobs advertised in the East of England 1.58% 1.20% 1.10%
As % of the Job Titles category 1.78% 1.31% 1.18%
Number of daily rates quoted 1 3 6
10th Percentile - £158 £121
25th Percentile £185 £175 £124
Median daily rate (50th Percentile) £190 £208 £134
Median % change year-on-year -8.43% +55.14% -
75th Percentile £195 £211 £140
90th Percentile - - £140
England median daily rate £150 £142 £150
% change year-on-year +5.88% -5.56% +8.11%
Number of hourly rates quoted 29 21 21
10th Percentile - - £11.50
25th Percentile £14.16 £14.25 £18.75
Median hourly rate £14.80 £17.00 £19.50
Median % change year-on-year -12.94% -12.82% +52.94%
75th Percentile £21.46 £20.56 £20.56
90th Percentile - - -
England median hourly rate £14.50 £17.00 £19.50
% change year-on-year -14.71% -12.82% +52.94%

All Contract IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,688 1,835 2,367
% of contract IT jobs with a recognized job title 89.03% 91.80% 92.79%
Number of daily rates quoted 752 1,110 1,381
10th Percentile £206 £195 £163
25th Percentile £313 £313 £313
Median daily rate (50th Percentile) £450 £475 £450
Median % change year-on-year -5.26% +5.56% +5.88%
75th Percentile £575 £600 £550
90th Percentile £650 £700 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 597 288 360
10th Percentile £14.16 £13.41 £12.50
25th Percentile £16.30 £15.25 £13.25
Median hourly rate £43.00 £39.03 £15.50
Median % change year-on-year +10.19% +151.77% -11.43%
75th Percentile £63.75 £65.00 £39.55
90th Percentile £75.25 £70.08 £60.00
England median hourly rate £37.18 £45.00 £22.55
% change year-on-year -17.38% +99.60% +2.48%

1st Line Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Service Desk Analyst in the East of England

1st Line Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing 1st Line Service Desk Analyst in the East of England.

Daily rate trend for 1st Line Service Desk Analyst in the East of England

1st Line Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing 1st Line Service Desk Analyst in the East of England.

Hourly rate trend for 1st Line Service Desk Analyst in the East of England

1st Line Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the East of England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +6 29 - -
Hertfordshire -2 1 £190 -8.43% 1
1st Line Service Desk Analyst
England

1st Line Service Desk Analyst Skill Set
Top 24 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 9 May 2024, 1st Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 1st Line Service Desk Analyst in the job title.

1 21 (70.00%) Customer Service
2 18 (60.00%) Microsoft PowerPoint
2 18 (60.00%) Microsoft Excel
2 18 (60.00%) Microsoft
2 18 (60.00%) Active Directory
3 15 (50.00%) Incident Management
4 13 (43.33%) Mathematics
4 13 (43.33%) Service Delivery
4 13 (43.33%) Wi-Fi
4 13 (43.33%) Citrix
4 13 (43.33%) Microsoft Certification
4 13 (43.33%) A+ Certification
4 13 (43.33%) ITIL
4 13 (43.33%) MCSA
4 13 (43.33%) Problem-Solving
4 13 (43.33%) Microsoft 365
4 13 (43.33%) ServiceNow
5 12 (40.00%) SC Cleared
5 12 (40.00%) Security Cleared
6 11 (36.67%) Sun
7 2 (6.67%) MCP
7 2 (6.67%) Retail
8 1 (3.33%) Ticket Management
8 1 (3.33%) Social Skills

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 18 (60.00%) Microsoft Excel
1 18 (60.00%) Microsoft PowerPoint
Cloud Services
1 13 (43.33%) Microsoft 365
Communications & Networking
1 13 (43.33%) Wi-Fi
General
1 2 (6.67%) Retail
2 1 (3.33%) Social Skills
Processes & Methodologies
1 21 (70.00%) Customer Service
2 15 (50.00%) Incident Management
3 13 (43.33%) ITIL
3 13 (43.33%) Mathematics
3 13 (43.33%) Problem-Solving
3 13 (43.33%) Service Delivery
4 1 (3.33%) Ticket Management
Qualifications
1 13 (43.33%) A+ Certification
1 13 (43.33%) MCSA
1 13 (43.33%) Microsoft Certification
2 12 (40.00%) SC Cleared
2 12 (40.00%) Security Cleared
3 2 (6.67%) MCP
System Software
1 18 (60.00%) Active Directory
Vendors
1 18 (60.00%) Microsoft
2 13 (43.33%) Citrix
2 13 (43.33%) ServiceNow
3 11 (36.67%) Sun