Service Desk Analyst Contracts in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst daily rate in the East of England is £145 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 20 33 30
Rank change year-on-year +13 -3 +10
Contract jobs requiring a Service Desk Analyst 125 106 171
As % of all contract jobs advertised in the East of England 6.62% 5.31% 6.69%
As % of the Job Titles category 7.42% 5.79% 7.21%
Number of daily rates quoted 6 22 36
10th Percentile £121 £120 £102
25th Percentile £126 £142 £110
Median daily rate (50th Percentile) £145 £170 £138
Median % change year-on-year -14.71% +23.64% +14.58%
75th Percentile £161 £211 £250
90th Percentile £180 £275 £475
England median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 118 78 126
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £14.50 £14.50
Median % change year-on-year +2.07% - -3.43%
75th Percentile £21.37 £18.63 £15.75
90th Percentile £21.46 £20.56 £20.25
England median hourly rate £15.17 £15.50 £15.00
% change year-on-year -2.13% +3.33% +11.11%

All Contract IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,685 1,832 2,372
% of contract IT jobs with a recognized job title 89.20% 91.74% 92.84%
Number of daily rates quoted 751 1,104 1,384
10th Percentile £205 £200 £163
25th Percentile £313 £313 £313
Median daily rate (50th Percentile) £450 £475 £450
Median % change year-on-year -5.26% +5.56% +5.88%
75th Percentile £575 £600 £550
90th Percentile £650 £700 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 597 284 359
10th Percentile £14.16 £13.41 £12.50
25th Percentile £16.30 £15.25 £13.25
Median hourly rate £43.00 £39.03 £15.53
Median % change year-on-year +10.19% +151.29% -9.97%
75th Percentile £63.75 £65.00 £44.77
90th Percentile £75.25 £70.00 £60.00
England median hourly rate £37.50 £44.77 £23.00
% change year-on-year -16.23% +94.63% +4.55%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +2 108 - - 5
Essex +13 8 £123 - 1
Norfolk -1 5 - - 1
Hertfordshire 0 3 £165 -17.19% 5
Suffolk - 1 £150 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 11 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 84 (67.20%) Customer Service
2 70 (56.00%) ITIL
3 61 (48.80%) Incident Management
4 53 (42.40%) Citrix
5 51 (40.80%) Microsoft 365
6 44 (35.20%) Microsoft Certification
7 42 (33.60%) ServiceNow
8 41 (32.80%) A+ Certification
8 41 (32.80%) MCSA
8 41 (32.80%) Wi-Fi
9 37 (29.60%) Security Cleared
10 36 (28.80%) SC Cleared
11 33 (26.40%) Active Directory
11 33 (26.40%) Retail
12 32 (25.60%) Service Delivery
12 32 (25.60%) MCP
12 32 (25.60%) Problem-Solving
13 30 (24.00%) Social Skills
13 30 (24.00%) Mathematics
14 27 (21.60%) Microsoft
15 19 (15.20%) Windows
15 19 (15.20%) Microsoft Excel
15 19 (15.20%) Microsoft PowerPoint
16 16 (12.80%) Problem Management
17 12 (9.60%) Degree
17 12 (9.60%) NHS
18 11 (8.80%) Sun
19 10 (8.00%) Microsoft Exchange
20 9 (7.20%) ITSM
20 9 (7.20%) SCCM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.00%) Microsoft Exchange
Applications
1 19 (15.20%) Microsoft Excel
1 19 (15.20%) Microsoft PowerPoint
2 3 (2.40%) Microsoft Office
Cloud Services
1 51 (40.80%) Microsoft 365
Communications & Networking
1 41 (32.80%) Wi-Fi
2 3 (2.40%) LAN
2 3 (2.40%) Structured Cabling
2 3 (2.40%) WAN
2 3 (2.40%) Wireless
General
1 33 (26.40%) Retail
2 30 (24.00%) Social Skills
3 1 (0.80%) Inclusion and Diversity
3 1 (0.80%) Public Sector
Miscellaneous
1 12 (9.60%) NHS
Operating Systems
1 19 (15.20%) Windows
2 3 (2.40%) Windows Server
3 2 (1.60%) Windows 10
Processes & Methodologies
1 84 (67.20%) Customer Service
2 70 (56.00%) ITIL
3 61 (48.80%) Incident Management
4 32 (25.60%) Problem-Solving
4 32 (25.60%) Service Delivery
5 30 (24.00%) Mathematics
6 16 (12.80%) Problem Management
7 9 (7.20%) ITSM
8 2 (1.60%) Line Management
9 1 (0.80%) Data Security
9 1 (0.80%) Root Cause Analysis
9 1 (0.80%) Ticket Management
Qualifications
1 44 (35.20%) Microsoft Certification
2 41 (32.80%) A+ Certification
2 41 (32.80%) MCSA
3 37 (29.60%) Security Cleared
4 36 (28.80%) SC Cleared
5 32 (25.60%) MCP
6 12 (9.60%) Degree
7 9 (7.20%) CCNA
7 9 (7.20%) Cisco Certification
8 3 (2.40%) ECDL
8 3 (2.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (0.80%) SLA
System Software
1 33 (26.40%) Active Directory
Systems Management
1 9 (7.20%) SCCM
Vendors
1 53 (42.40%) Citrix
2 42 (33.60%) ServiceNow
3 27 (21.60%) Microsoft
4 11 (8.80%) Sun
5 4 (3.20%) Cisco
5 4 (3.20%) NetApp