1st Line Support Engineer Contracts in England

First Line Support Engineer
UK > England

The median First Line Support Engineer daily rate in England is £130 according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 513 607 686
Rank change year-on-year +94 +79 -84
Contract jobs requiring a 1st Line Support Engineer 33 35 82
As % of all contract jobs advertised in England 0.091% 0.072% 0.12%
As % of the Job Titles category 0.098% 0.077% 0.12%
Number of daily rates quoted 22 31 65
10th Percentile £104 £125 £117
25th Percentile £111 £150 £125
Median daily rate (50th Percentile) £130 £175 £145
Median % change year-on-year -25.71% +20.69% +3.57%
75th Percentile £159 £188 £180
90th Percentile £179 £194 £195
UK median daily rate £130 £175 £148
% change year-on-year -25.71% +18.64% +5.36%
Number of hourly rates quoted 4 1 5
10th Percentile - - -
25th Percentile £16.25 - £15.50
Median hourly rate £17.75 £15.00 £22.00
Median % change year-on-year +18.33% -31.82% +62.96%
75th Percentile £21.59 - £35.00
90th Percentile £26.26 - £40.25
UK median hourly rate £17.75 £15.00 £22.00
% change year-on-year +18.33% -31.82% +62.96%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,715 45,699 67,069
% of contract IT jobs with a recognized job title 92.72% 94.64% 95.46%
Number of daily rates quoted 22,350 32,457 47,796
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £644
90th Percentile £750 £760 £743
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.35%
Number of hourly rates quoted 2,424 1,347 1,860
10th Percentile £12.86 £14.54 £12.50
25th Percentile £16.30 £20.00 £15.63
Median hourly rate £37.18 £45.00 £23.00
Median % change year-on-year -17.38% +95.65% +4.55%
75th Percentile £61.30 £65.30 £49.25
90th Percentile £73.75 £77.20 £64.75
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.67%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer in England.

Daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer in England.

Hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +99 13 £144 -17.71% 6
North of England +24 8 £130 -25.71% 4
Midlands +35 5 - - 3
West Midlands +21 4 - - 1
North West +19 4 £122 -30.29% 4
East of England +14 4 £104 -46.24% 1
Yorkshire +22 3 £130 -13.33%
South East +21 3 - - 13
East Midlands - 1 - - 2
North East - 1 £180 -
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 15 May 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 19 (57.58%) Windows
2 16 (48.48%) Active Directory
2 16 (48.48%) Microsoft 365
3 14 (42.42%) Social Skills
3 14 (42.42%) Microsoft
4 9 (27.27%) Customer Service
4 9 (27.27%) Windows 7
5 8 (24.24%) Presentation Skills
5 8 (24.24%) ITIL
6 7 (21.21%) Degree
6 7 (21.21%) Microsoft Office
6 7 (21.21%) Decision-Making
6 7 (21.21%) Analytical Skills
7 6 (18.18%) Problem-Solving
7 6 (18.18%) Organisational Skills
7 6 (18.18%) WhatsApp
7 6 (18.18%) Time Management
8 5 (15.15%) SC Cleared
8 5 (15.15%) Security Cleared
8 5 (15.15%) SLA
8 5 (15.15%) OneDrive
8 5 (15.15%) Windows 10
9 4 (12.12%) User Experience
9 4 (12.12%) ServiceNow
9 4 (12.12%) Proactive Maintenance
9 4 (12.12%) Public Sector
9 4 (12.12%) Customer Requirements
9 4 (12.12%) Proactive Monitoring
9 4 (12.12%) Cisco
9 4 (12.12%) DHCP

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.06%) Microsoft Exchange
2 1 (3.03%) SharePoint
2 1 (3.03%) Site Server
Applications
1 7 (21.21%) Microsoft Office
2 1 (3.03%) Microsoft Excel
Cloud Services
1 16 (48.48%) Microsoft 365
2 6 (18.18%) WhatsApp
3 5 (15.15%) OneDrive
4 1 (3.03%) Azure
4 1 (3.03%) Cloud Computing
Communications & Networking
1 4 (12.12%) DHCP
2 3 (9.09%) DNS
2 3 (9.09%) VPN
2 3 (9.09%) Wi-Fi
3 1 (3.03%) Firewall
3 1 (3.03%) LAN
3 1 (3.03%) NAS
3 1 (3.03%) SAN
3 1 (3.03%) WAN
Development Applications
1 1 (3.03%) Hudson
General
1 14 (42.42%) Social Skills
2 8 (24.24%) Presentation Skills
3 7 (21.21%) Analytical Skills
4 6 (18.18%) Organisational Skills
5 4 (12.12%) Public Sector
6 3 (9.09%) Finance
6 3 (9.09%) Retail
7 2 (6.06%) Advertising
8 1 (3.03%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.03%) .NET
1 1 (3.03%) Middleware
1 1 (3.03%) XMPP
Miscellaneous
1 2 (6.06%) Onboarding
2 1 (3.03%) BYOD
2 1 (3.03%) Client/Server
2 1 (3.03%) Data Centre
2 1 (3.03%) PKI
2 1 (3.03%) SCADA
2 1 (3.03%) Self-Motivation
2 1 (3.03%) Virtual Team
Operating Systems
1 19 (57.58%) Windows
2 9 (27.27%) Windows 7
3 5 (15.15%) Windows 10
4 3 (9.09%) Apple iOS
4 3 (9.09%) Mac OS
4 3 (9.09%) Windows Server 2008
5 1 (3.03%) Android
5 1 (3.03%) Unix
Processes & Methodologies
1 9 (27.27%) Customer Service
2 8 (24.24%) ITIL
3 7 (21.21%) Decision-Making
4 6 (18.18%) Problem-Solving
4 6 (18.18%) Time Management
5 4 (12.12%) Customer Requirements
5 4 (12.12%) Proactive Maintenance
5 4 (12.12%) Proactive Monitoring
5 4 (12.12%) Service Management
5 4 (12.12%) User Experience
6 3 (9.09%) Customer Experience
7 2 (6.06%) Asset Management
7 2 (6.06%) Continuous Improvement
7 2 (6.06%) Information Security
7 2 (6.06%) Inventory Management
7 2 (6.06%) Service Delivery
7 2 (6.06%) Software Deployment
7 2 (6.06%) Technical Leadership
8 1 (3.03%) Incident Management
8 1 (3.03%) Knowledge Management
Programming Languages
1 1 (3.03%) C#
1 1 (3.03%) Java
1 1 (3.03%) SQL
1 1 (3.03%) VB
Qualifications
1 7 (21.21%) Degree
2 5 (15.15%) SC Cleared
2 5 (15.15%) Security Cleared
3 4 (12.12%) Cisco Certification
4 3 (9.09%) CCNA
5 2 (6.06%) A+ Certification
5 2 (6.06%) Microsoft Certification
6 1 (3.03%) DBS Check
6 1 (3.03%) ITIL Certification
Quality Assurance & Compliance
1 5 (15.15%) SLA
2 1 (3.03%) ISO/IEC 27001
System Software
1 16 (48.48%) Active Directory
2 1 (3.03%) VMware Infrastructure
2 1 (3.03%) vSphere
Systems Management
1 3 (9.09%) SCCM
2 2 (6.06%) Microsoft Intune
2 2 (6.06%) Systems Management Server (SMS)
3 1 (3.03%) WSUS
Vendors
1 14 (42.42%) Microsoft
2 4 (12.12%) Cisco
2 4 (12.12%) ServiceNow
3 3 (9.09%) Citrix
3 3 (9.09%) Juniper
4 2 (6.06%) Apple
5 1 (3.03%) BMC
5 1 (3.03%) CA
5 1 (3.03%) Veeam
5 1 (3.03%) VMware