1st/2nd Line Support Contracts in England

1st/2nd Line Support
UK > England

The median 1st/2nd Line Support daily rate in England is £200 according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
18 May 2024		 Same period 2023 Same period 2022
Rank 462 546 604
Rank change year-on-year +84 +58 -16
Contract jobs requiring a 1st/2nd Line Support 69 94 166
As % of all contract jobs advertised in England 0.19% 0.20% 0.24%
As % of the Job Titles category 0.20% 0.21% 0.25%
Number of daily rates quoted 60 63 121
10th Percentile £140 £150 £124
25th Percentile £179 £163 £150
Median daily rate (50th Percentile) £200 £200 £175
Median % change year-on-year - +14.29% +9.38%
75th Percentile £228 £250 £220
90th Percentile £255 £300 £250
UK median daily rate £200 £199 £171
% change year-on-year +0.63% +16.06% +7.03%
Number of hourly rates quoted 4 9 18
10th Percentile - £16.80 £15.53
25th Percentile £17.72 £17.25 £16.31
Median hourly rate £20.11 £20.00 £18.00
Median % change year-on-year +0.55% +11.11% +20.00%
75th Percentile £23.86 - £19.86
90th Percentile £24.05 £27.80 £23.10
UK median hourly rate £18.27 £20.00 £18.00
% change year-on-year -8.65% +11.11% +20.00%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,787 45,579 67,163
% of contract IT jobs with a recognized job title 92.76% 94.59% 95.44%
Number of daily rates quoted 22,417 32,381 47,891
10th Percentile £284 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.36%
75th Percentile £644 £663 £644
90th Percentile £750 £760 £744
UK median daily rate £525 £544 £525
% change year-on-year -3.40% +3.52% +9.38%
Number of hourly rates quoted 2,440 1,334 1,845
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £20.00 £15.50
Median hourly rate £36.92 £44.77 £23.00
Median % change year-on-year -17.54% +94.63% +6.38%
75th Percentile £61.30 £65.00 £49.25
90th Percentile £73.75 £77.00 £64.75
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

1st/2nd Line Support
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support in England

1st/2nd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in England.

Daily rate trend for 1st/2nd Line Support in England

1st/2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st/2nd Line Support in England over the 6 months to 18 May 2024.

Daily rate histogram for 1st/2nd Line Support in England

1st/2nd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in England.

Hourly rate trend for 1st/2nd Line Support in England

1st/2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the England region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +84 28 £200 -5.88% 7
Midlands +30 15 £200 +14.29% 3
West Midlands +30 12 £200 +14.29% 3
North of England +34 11 £190 -5.00%
North West +24 10 £189 -5.63%
South West +5 9 £185 -12.94% 1
South East +24 4 £215 +26.47% 7
East Midlands +14 3 £200 -11.11%
East of England -3 2 £175 +7.69% 1
Yorkshire +13 1 £190 -
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 May 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st/2nd Line Support in the job title.

1 52 (75.36%) Windows
2 50 (72.46%) Microsoft
3 43 (62.32%) Microsoft 365
4 38 (55.07%) Active Directory
4 38 (55.07%) Social Skills
5 36 (52.17%) Microsoft Office
6 30 (43.48%) SCCM
7 26 (37.68%) Windows 10
8 21 (30.43%) Customer Service
9 16 (23.19%) Apple
10 14 (20.29%) Problem-Solving
11 13 (18.84%) Windows Server
11 13 (18.84%) Microsoft Intune
11 13 (18.84%) Mac OS
11 13 (18.84%) Asset Management
12 12 (17.39%) VPN
12 12 (17.39%) Degree
13 11 (15.94%) Azure
13 11 (15.94%) VMware
14 10 (14.49%) Finance
14 10 (14.49%) LAN
14 10 (14.49%) Analytical Skills
14 10 (14.49%) Windows Server 2019
15 9 (13.04%) Windows Server 2012
15 9 (13.04%) Mobile Device Management
15 9 (13.04%) Firewall
15 9 (13.04%) VMware Infrastructure
16 8 (11.59%) Hyper-V
16 8 (11.59%) VoIP
16 8 (11.59%) WAN

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.59%) Microsoft Exchange
2 5 (7.25%) SharePoint
3 2 (2.90%) Exchange Server 2013
4 1 (1.45%) Exchange Server 2007
Applications
1 36 (52.17%) Microsoft Office
2 6 (8.70%) Microsoft Excel
3 3 (4.35%) Microsoft PowerPoint
Cloud Services
1 43 (62.32%) Microsoft 365
2 11 (15.94%) Azure
3 7 (10.14%) OneDrive
4 4 (5.80%) Asana
4 4 (5.80%) Slack
5 3 (4.35%) Google Workspace
6 2 (2.90%) WhatsApp
7 1 (1.45%) Power Platform
7 1 (1.45%) Yammer
Communications & Networking
1 12 (17.39%) VPN
2 10 (14.49%) LAN
3 9 (13.04%) Firewall
4 8 (11.59%) VoIP
4 8 (11.59%) WAN
5 7 (10.14%) DNS
5 7 (10.14%) TCP/IP
5 7 (10.14%) Wi-Fi
6 6 (8.70%) VLAN
7 4 (5.80%) DHCP
7 4 (5.80%) Internet
8 3 (4.35%) FTP
9 2 (2.90%) Remote Desktop
9 2 (2.90%) Wireless
10 1 (1.45%) Cisco IOS
10 1 (1.45%) SAN
Database & Business Intelligence
1 1 (1.45%) Power BI
Development Applications
1 4 (5.80%) JIRA
2 1 (1.45%) Hudson
General
1 38 (55.07%) Social Skills
2 10 (14.49%) Analytical Skills
2 10 (14.49%) Finance
3 6 (8.70%) Documentation Skills
4 5 (7.25%) Legal
4 5 (7.25%) Public Sector
5 4 (5.80%) Banking
5 4 (5.80%) Organisational Skills
6 3 (4.35%) Multimedia
6 3 (4.35%) Telecoms
7 2 (2.90%) Billing
7 2 (2.90%) Presentation Skills
8 1 (1.45%) Electronics
8 1 (1.45%) Manufacturing
8 1 (1.45%) Marketing
8 1 (1.45%) Pharmaceutical
8 1 (1.45%) Social Housing
Miscellaneous
1 7 (10.14%) Driving Licence
1 7 (10.14%) iPad
1 7 (10.14%) Video Conferencing
2 6 (8.70%) Clustering
2 6 (8.70%) Onboarding
3 5 (7.25%) Management Information System
3 5 (7.25%) Self-Motivation
4 4 (5.80%) Smartphone
5 3 (4.35%) iPhone
6 2 (2.90%) Blackberry
6 2 (2.90%) PDA
7 1 (1.45%) Social Media
Operating Systems
1 52 (75.36%) Windows
2 26 (37.68%) Windows 10
3 13 (18.84%) Mac OS
3 13 (18.84%) Windows Server
4 10 (14.49%) Windows Server 2019
5 9 (13.04%) Windows Server 2012
6 6 (8.70%) Apple iOS
7 3 (4.35%) Android
7 3 (4.35%) Windows Server 2008
7 3 (4.35%) Windows Server 2016
8 2 (2.90%) Mac OS X
9 1 (1.45%) OpenVMS
9 1 (1.45%) VMS
9 1 (1.45%) Windows 7
Processes & Methodologies
1 21 (30.43%) Customer Service
2 14 (20.29%) Problem-Solving
3 13 (18.84%) Asset Management
4 9 (13.04%) Mobile Device Management
5 8 (11.59%) ITIL
6 6 (8.70%) Decision-Making
6 6 (8.70%) Quality Management
7 5 (7.25%) Service Delivery
8 4 (5.80%) Customer Experience
8 4 (5.80%) Customer Requirements
8 4 (5.80%) Information Security
8 4 (5.80%) Inventory Management
8 4 (5.80%) Investment Management
8 4 (5.80%) Service Management
8 4 (5.80%) Software Deployment
9 3 (4.35%) Antivirus Management
9 3 (4.35%) Case Management
9 3 (4.35%) Collaborative Working
9 3 (4.35%) Continuous Improvement
9 3 (4.35%) Software Distribution
Programming Languages
1 6 (8.70%) PowerShell
2 3 (4.35%) JavaScript
2 3 (4.35%) Python
Qualifications
1 12 (17.39%) Degree
2 4 (5.80%) ITIL Certification
3 3 (4.35%) Security Cleared
4 2 (2.90%) A+ Certification
4 2 (2.90%) DV Cleared
4 2 (2.90%) MCP
4 2 (2.90%) Microsoft Certification
4 2 (2.90%) SC Cleared
5 1 (1.45%) DBS Check
Quality Assurance & Compliance
1 8 (11.59%) SLA
System Software
1 38 (55.07%) Active Directory
2 9 (13.04%) VMware Infrastructure
3 8 (11.59%) Hyper-V
4 2 (2.90%) Terminal Services
5 1 (1.45%) Virtual Servers
Systems Management
1 30 (43.48%) SCCM
2 13 (18.84%) Microsoft Intune
3 7 (10.14%) Jamf Pro
4 6 (8.70%) Autotask
4 6 (8.70%) Failover Clustering
5 4 (5.80%) Systems Management Server (SMS)
6 1 (1.45%) AirWatch
6 1 (1.45%) PaperCut
Vendors
1 50 (72.46%) Microsoft
2 16 (23.19%) Apple
3 11 (15.94%) VMware
4 7 (10.14%) ServiceNow
5 6 (8.70%) Datto
6 4 (5.80%) Palo Alto
6 4 (5.80%) Zscaler
7 3 (4.35%) Citrix
7 3 (4.35%) Google
7 3 (4.35%) HP
8 2 (2.90%) Cisco
8 2 (2.90%) Dell
8 2 (2.90%) Veeam
9 1 (1.45%) Avaya
9 1 (1.45%) BT
9 1 (1.45%) Facebook
9 1 (1.45%) Instagram
9 1 (1.45%) Meraki
9 1 (1.45%) Micro Focus
9 1 (1.45%) Remedy
18 1st/2nd Line Support jobs Nationwide