2nd Line Support Analyst Contracts in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst daily rate in England is £260, according to job vacancies posted in the 6 months leading up to 31 October 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 Oct 2024
Same period 2023 Same period 2022
Rank 490 563 673
Rank change year-on-year +73 +110 0
Contract jobs requiring a 2nd Line Support Analyst 24 26 91
As % of all contract jobs advertised in England 0.077% 0.065% 0.13%
As % of the Job Titles category 0.083% 0.069% 0.14%
Number of daily rates quoted 17 22 77
10th Percentile £141 £180 £158
25th Percentile £190 £190 £159
Median daily rate (50th Percentile) £260 £198 £205
Median % change year-on-year +31.65% -3.66% +9.33%
75th Percentile £430 £266 £261
90th Percentile £438 £358 £350
UK median daily rate £213 £200 £190
% change year-on-year +6.52% +5.00% +7.00%
Number of hourly rates quoted 2 2 5
10th Percentile £21.13 £20.60 £17.45
25th Percentile £21.31 £21.50 £19.25
Median hourly rate £22.75 £23.00 £19.50
Median % change year-on-year -1.09% +17.95% -10.34%
75th Percentile £25.31 £24.50 £22.25
90th Percentile £26.18 £25.40 £27.05
UK median hourly rate £22.75 £23.00 £19.50
% change year-on-year -1.09% +17.95% -10.34%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 28,953 37,638 64,520
% of contract IT jobs with a recognized job title 92.94% 93.75% 95.21%
Number of daily rates quoted 17,687 26,172 45,824
10th Percentile £300 £300 £313
25th Percentile £413 £418 £431
Median daily rate (50th Percentile) £525 £538 £550
Median % change year-on-year -2.33% -2.27% +7.32%
75th Percentile £638 £650 £650
90th Percentile £750 £750 £750
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +10.00%
Number of hourly rates quoted 1,111 1,422 1,621
10th Percentile £15.10 £15.25 £13.25
25th Percentile £21.15 £19.25 £16.69
Median hourly rate £41.50 £45.94 £30.00
Median % change year-on-year -9.66% +53.13% +50.00%
75th Percentile £66.61 £65.00 £61.25
90th Percentile £75.00 £77.50 £73.75
UK median hourly rate £38.00 £45.00 £27.73
% change year-on-year -15.56% +62.28% +38.65%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support Analyst in England.

Daily rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 31 October 2024.

Daily rate histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Analyst in England.

Hourly rate trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 31 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +54 9 £265 +19.10% 2
South East +45 8 £418 +114.42%
Midlands +9 7 £166 -54.14%
West Midlands +4 4 £190 -47.59%
East Midlands - 3 £115 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 31 October 2024, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 16 (66.67%) Windows
2 14 (58.33%) Microsoft
3 12 (50.00%) Microsoft 365
4 10 (41.67%) Windows 10
5 9 (37.50%) Social Skills
5 9 (37.50%) Active Directory
6 7 (29.17%) Microsoft Exchange
7 6 (25.00%) SQL
7 6 (25.00%) Citrix
8 5 (20.83%) ITIL
8 5 (20.83%) Wi-Fi
8 5 (20.83%) Azure
8 5 (20.83%) Problem-Solving
8 5 (20.83%) Customer Service
9 4 (16.67%) Windows Server
9 4 (16.67%) ServiceNow
9 4 (16.67%) SCCM
9 4 (16.67%) SC Cleared
9 4 (16.67%) DV Cleared
9 4 (16.67%) Security Cleared
9 4 (16.67%) DNS
9 4 (16.67%) DHCP
9 4 (16.67%) Microsoft Office
9 4 (16.67%) Microsoft Excel
9 4 (16.67%) SharePoint
10 3 (12.50%) Apple
10 3 (12.50%) LAN
10 3 (12.50%) VPN
10 3 (12.50%) ITSM
10 3 (12.50%) Degree

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (29.17%) Microsoft Exchange
2 4 (16.67%) SharePoint
Applications
1 4 (16.67%) Microsoft Excel
1 4 (16.67%) Microsoft Office
2 2 (8.33%) Microsoft PowerPoint
Cloud Services
1 12 (50.00%) Microsoft 365
2 5 (20.83%) Azure
3 2 (8.33%) OneDrive
4 1 (4.17%) Entra ID
Communications & Networking
1 5 (20.83%) Wi-Fi
2 4 (16.67%) DHCP
2 4 (16.67%) DNS
3 3 (12.50%) LAN
3 3 (12.50%) VPN
4 2 (8.33%) Bluetooth
4 2 (8.33%) Remote Desktop
4 2 (8.33%) TCP/IP
4 2 (8.33%) VLAN
4 2 (8.33%) VoIP
4 2 (8.33%) WAN
4 2 (8.33%) WebEx
General
1 9 (37.50%) Social Skills
2 2 (8.33%) Analytical Skills
2 2 (8.33%) Back Office
2 2 (8.33%) Law
2 2 (8.33%) Presentation Skills
3 1 (4.17%) Finance
3 1 (4.17%) Financial Institution
3 1 (4.17%) German Language
3 1 (4.17%) Legal
Libraries, Frameworks & Software Standards
1 2 (8.33%) LDAP
Miscellaneous
1 3 (12.50%) Video Conferencing
2 2 (8.33%) Chip and PIN
3 1 (4.17%) Driving Licence
3 1 (4.17%) NHS
3 1 (4.17%) Photography
3 1 (4.17%) Smartphone
Operating Systems
1 16 (66.67%) Windows
2 10 (41.67%) Windows 10
3 4 (16.67%) Windows Server
4 2 (8.33%) Android
Processes & Methodologies
1 5 (20.83%) Customer Service
1 5 (20.83%) ITIL
1 5 (20.83%) Problem-Solving
2 3 (12.50%) Critical Thinking
2 3 (12.50%) ITSM
2 3 (12.50%) Root Cause Analysis
3 2 (8.33%) Customer Experience
3 2 (8.33%) Data Protection
3 2 (8.33%) Hardware Maintenance
3 2 (8.33%) Security Patching
3 2 (8.33%) Service Delivery
3 2 (8.33%) Ticket Management
4 1 (4.17%) Active Listening
4 1 (4.17%) Asset Management
4 1 (4.17%) Cybersecurity
4 1 (4.17%) Incident Management
4 1 (4.17%) IT Audit
4 1 (4.17%) Knowledge Management
4 1 (4.17%) Service Management
Programming Languages
1 6 (25.00%) SQL
Qualifications
1 4 (16.67%) DV Cleared
1 4 (16.67%) SC Cleared
1 4 (16.67%) Security Cleared
2 3 (12.50%) Degree
3 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 2 (8.33%) SLA
2 1 (4.17%) Cyber Essentials
System Software
1 9 (37.50%) Active Directory
2 2 (8.33%) VMware Infrastructure
Systems Management
1 4 (16.67%) SCCM
2 2 (8.33%) AppManager
3 1 (4.17%) Microsoft Intune
Vendors
1 14 (58.33%) Microsoft
2 6 (25.00%) Citrix
3 4 (16.67%) ServiceNow
4 3 (12.50%) Apple
5 2 (8.33%) Cisco
5 2 (8.33%) Dell
5 2 (8.33%) Intapp
5 2 (8.33%) Interwoven
5 2 (8.33%) Ivanti
5 2 (8.33%) Snow
5 2 (8.33%) VMware
6 1 (4.17%) Avaya