Customer-Centric Approach Contracts in England

Customer-Centric Approach
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centric Approach over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 493 617 760
Rank change year-on-year +124 +143 -144
Contract jobs citing Customer-Centric Approach 49 22 34
As % of all contract jobs advertised in England 0.13% 0.046% 0.048%
As % of the Processes & Methodologies category 0.15% 0.051% 0.053%
Number of daily rates quoted 31 17 26
10th Percentile £143 £168 £199
25th Percentile £229 £180 £394
Median daily rate (50th Percentile) £425 £475 £460
Median % change year-on-year -10.53% +3.26% -16.36%
75th Percentile £525 £550 £519
90th Percentile £575 £623 £526
UK median daily rate £423 £475 £475
% change year-on-year -11.05% - -13.64%
Number of hourly rates quoted 3 1 0
10th Percentile - - -
25th Percentile £6.57 - -
Median hourly rate £7.85 £16.00 -
Median % change year-on-year -50.94% - -
75th Percentile £12.82 - -
90th Percentile £15.03 - -
UK median hourly rate £7.85 £16.00 -
% change year-on-year -50.94% - -

All Process and Methodology Skills
England

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,636 42,957 64,216
As % of all contract IT jobs advertised in England 85.67% 89.97% 90.85%
Number of daily rates quoted 20,638 30,177 45,793
10th Percentile £300 £325 £338
25th Percentile £413 £444 £431
Median daily rate (50th Percentile) £525 £550 £545
Median % change year-on-year -4.55% +0.92% +9.00%
75th Percentile £650 £675 £650
90th Percentile £750 £769 £750
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,325 1,518 1,713
10th Percentile £12.85 £10.63 £12.50
25th Percentile £16.00 £15.66 £15.25
Median hourly rate £37.50 £37.15 £25.00
Median % change year-on-year +0.94% +48.60% +11.11%
75th Percentile £61.30 £65.00 £49.41
90th Percentile £72.50 £75.50 £65.00
UK median hourly rate £36.50 £36.00 £25.68
% change year-on-year +1.39% +40.19% +9.70%

Customer-Centric Approach
Job Vacancy Trend in England

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised in England.

Job vacancy trend for Customer-Centric Approach in England

Customer-Centric Approach
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Customer-Centric Approach in England.

Daily rate trend for Customer-Centric Approach in England

Customer-Centric Approach
Daily Rate Histogram in England

Daily rate distribution for jobs citing Customer-Centric Approach in England over the 6 months to 2 June 2024.

Daily rate histogram for Customer-Centric Approach in England

Customer-Centric Approach
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Customer-Centric Approach in England.

Hourly rate trend for Customer-Centric Approach in England

Customer-Centric Approach
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centric Approach within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +119 30 £469 -14.77% 23
South West - 9 £145 - 6
South East +15 7 £425 -19.81% 13
North of England +29 2 £145 -76.80% 13
North West +16 2 £145 -76.80% 5
Midlands +20 1 £145 -19.44% 10
West Midlands +10 1 £145 -19.44% 5
Customer-Centric Approach
UK

Customer-Centric Approach
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.04%) CMS
1 1 (2.04%) Confluence
1 1 (2.04%) SharePoint
Applications
1 1 (2.04%) Microsoft Office
1 1 (2.04%) Microsoft Project
Business Applications
1 2 (4.08%) Dynamics CRM
Cloud Services
1 10 (20.41%) Azure
2 6 (12.24%) Microsoft 365
3 5 (10.20%) Google Workspace
3 5 (10.20%) Slack
4 4 (8.16%) Cloud Computing
4 4 (8.16%) Microsoft Purview
5 3 (6.12%) Azure DevOps
6 1 (2.04%) AWS
6 1 (2.04%) Azure Monitor
6 1 (2.04%) Entra ID
6 1 (2.04%) GCP
6 1 (2.04%) IaaS
6 1 (2.04%) PaaS
Communications & Networking
1 2 (4.08%) VoIP
2 1 (2.04%) Broadband
Database & Business Intelligence
1 4 (8.16%) Couchbase
2 2 (4.08%) SQL Server
3 1 (2.04%) Azure SQL Database
Development Applications
1 3 (6.12%) Git
2 2 (4.08%) Bitbucket
2 2 (4.08%) Karma Test Runner
3 1 (2.04%) JIRA
General
1 35 (71.43%) Social Skills
2 12 (24.49%) Analytical Skills
3 11 (22.45%) Finance
4 8 (16.33%) Presentation Skills
5 7 (14.29%) Manufacturing
5 7 (14.29%) Public Sector
5 7 (14.29%) Telecoms
6 6 (12.24%) Marketing
7 5 (10.20%) Electronics
8 3 (6.12%) Inclusion and Diversity
9 2 (4.08%) Advertising
9 2 (4.08%) Banking
9 2 (4.08%) French Language
9 2 (4.08%) Games
9 2 (4.08%) Influencing Skills
10 1 (2.04%) Retail
Job Titles
1 7 (14.29%) Support Engineer
2 5 (10.20%) Desktop Engineer
3 4 (8.16%) Analyst
3 4 (8.16%) Desktop Support
3 4 (8.16%) Desktop Support Engineer
3 4 (8.16%) Security Engineer
4 3 (6.12%) C++ Developer
4 3 (6.12%) Developer
4 3 (6.12%) Development Engineer
4 3 (6.12%) Lead
4 3 (6.12%) Service Analyst
4 3 (6.12%) Service Desk Analyst
4 3 (6.12%) Software Development Engineer
4 3 (6.12%) Software Engineer
5 2 (4.08%) 1st Line Service Desk Analyst
5 2 (4.08%) Angular Developer
5 2 (4.08%) Azure Engineer
5 2 (4.08%) Azure Software Engineer
5 2 (4.08%) Backend Developer
5 2 (4.08%) Product Owner
Libraries, Frameworks & Software Standards
1 4 (8.16%) Kafka
2 2 (4.08%) AngularJS
2 2 (4.08%) CSS
2 2 (4.08%) HTML
2 2 (4.08%) OpenAPI
2 2 (4.08%) Playwright
2 2 (4.08%) REST
2 2 (4.08%) Swagger
2 2 (4.08%) Twitter Bootstrap
3 1 (2.04%) Middleware
3 1 (2.04%) SailPoint
3 1 (2.04%) SAML
Miscellaneous
1 2 (4.08%) Distributed Systems
1 2 (4.08%) PMI
1 2 (4.08%) Product Ownership
1 2 (4.08%) Video Conferencing
2 1 (2.04%) Algorithms
2 1 (2.04%) Analytical Mindset
2 1 (2.04%) Cloud Native
2 1 (2.04%) CMDB
2 1 (2.04%) Data Centre
2 1 (2.04%) Hybrid Cloud
2 1 (2.04%) IVR
2 1 (2.04%) Management Information System
2 1 (2.04%) Onboarding
2 1 (2.04%) Public Cloud
2 1 (2.04%) Virtual Team
Operating Systems
1 9 (18.37%) Windows
2 2 (4.08%) Windows Server
Processes & Methodologies
1 49 (100.00%) Customer-Centricity
2 23 (46.94%) Problem-Solving
3 15 (30.61%) Agile
4 12 (24.49%) Customer Service
5 10 (20.41%) Project Management
6 9 (18.37%) Roadmaps
7 8 (16.33%) Risk Management
7 8 (16.33%) Service Delivery
8 7 (14.29%) Computer Science
8 7 (14.29%) Programme Management
8 7 (14.29%) Workshop Facilitation
9 6 (12.24%) Feasibility Study
9 6 (12.24%) Product Management
9 6 (12.24%) Validation
10 5 (10.20%) Business Intelligence
10 5 (10.20%) Continuous Improvement
10 5 (10.20%) Data Security
10 5 (10.20%) Digital Marketing
10 5 (10.20%) Infrastructure Management
10 5 (10.20%) ITIL
Programming Languages
1 6 (12.24%) C++
2 3 (6.12%) Bicep
2 3 (6.12%) PowerShell
3 2 (4.08%) C
3 2 (4.08%) JavaScript
3 2 (4.08%) Python
3 2 (4.08%) TypeScript
4 1 (2.04%) Kusto Query Language
4 1 (2.04%) SQL
Qualifications
1 8 (16.33%) Degree
2 6 (12.24%) Computer Science Degree
3 3 (6.12%) Security Cleared
4 2 (4.08%) PgMP
4 2 (4.08%) PMI Certification
5 1 (2.04%) APMP
5 1 (2.04%) BPSS Clearance
5 1 (2.04%) HNC
5 1 (2.04%) ISEB
5 1 (2.04%) ITIL Foundation Certificate
5 1 (2.04%) PRINCE2 Practitioner
5 1 (2.04%) SC Cleared
Quality Assurance & Compliance
1 5 (10.20%) QA
2 3 (6.12%) Actionable Recommendations
System Software
1 2 (4.08%) Active Directory
1 2 (4.08%) Docker
Systems Management
1 3 (6.12%) Terraform
2 2 (4.08%) Progress Chef
2 2 (4.08%) Puppet
3 1 (2.04%) AirWatch
3 1 (2.04%) NetIQ Identity Manager
3 1 (2.04%) Single Sign-On
Vendors
1 20 (40.82%) Microsoft
2 5 (10.20%) Google
2 5 (10.20%) Oracle
2 5 (10.20%) SAP
3 1 (2.04%) ForgeRock
3 1 (2.04%) NetIQ
3 1 (2.04%) Salesforce
3 1 (2.04%) SolarWinds