Customer-Centric
UK > England
The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 22 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 22 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 375 | 485 | 501 |
| Rank change year-on-year | +110 | +16 | -27 |
| Contract jobs citing Customer-Centricity | 163 | 165 | 300 |
| As % of all contract jobs advertised in England | 0.45% | 0.34% | 0.43% |
| As % of the Processes & Methodologies category | 0.52% | 0.38% | 0.47% |
| Number of daily rates quoted | 102 | 119 | 200 |
| 10th Percentile | £176 | £168 | £324 |
| 25th Percentile | £333 | £340 | £458 |
| Median daily rate (50th Percentile) | £456 | £510 | £550 |
| Median % change year-on-year | -10.54% | -7.27% | - |
| 75th Percentile | £600 | £631 | £707 |
| 90th Percentile | £675 | £700 | £788 |
| UK median daily rate | £456 | £518 | £550 |
| % change year-on-year | -11.96% | -5.77% | - |
| Number of hourly rates quoted | 3 | 1 | 3 |
| 10th Percentile | - | - | £33.30 |
| 25th Percentile | £6.57 | - | £44.25 |
| Median hourly rate | £7.85 | £37.34 | £65.00 |
| Median % change year-on-year | -78.98% | -42.55% | +182.61% |
| 75th Percentile | £12.82 | - | £79.50 |
| 90th Percentile | £15.03 | - | £86.70 |
| UK median hourly rate | £10.30 | £37.34 | £26.25 |
| % change year-on-year | -72.42% | +42.25% | +8.25% |
All Process and Methodology Skills
England
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 31,336 | 43,140 | 63,998 |
| As % of all contract IT jobs advertised in England | 86.24% | 90.03% | 90.85% |
| Number of daily rates quoted | 20,550 | 30,257 | 45,511 |
| 10th Percentile | £300 | £325 | £333 |
| 25th Percentile | £413 | £450 | £431 |
| Median daily rate (50th Percentile) | £525 | £550 | £540 |
| Median % change year-on-year | -4.55% | +1.85% | +8.00% |
| 75th Percentile | £650 | £675 | £650 |
| 90th Percentile | £750 | £768 | £750 |
| UK median daily rate | £525 | £550 | £533 |
| % change year-on-year | -4.55% | +3.29% | +7.58% |
| Number of hourly rates quoted | 2,253 | 1,528 | 1,750 |
| 10th Percentile | £12.88 | £10.63 | £12.50 |
| 25th Percentile | £15.95 | £16.13 | £15.25 |
| Median hourly rate | £36.50 | £37.50 | £25.00 |
| Median % change year-on-year | -2.67% | +50.00% | +8.70% |
| 75th Percentile | £60.25 | £65.00 | £49.25 |
| 90th Percentile | £72.50 | £75.00 | £65.00 |
| UK median hourly rate | £36.05 | £37.00 | £25.68 |
| % change year-on-year | -2.58% | +44.08% | +7.00% |
Customer-Centricity
Job Vacancy Trend in England
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in England.
Customer-Centricity
Contractor Daily Rate Trend in England
3-month moving average daily rate quoted in jobs citing Customer-Centricity in England.
Customer-Centricity
Daily Rate Histogram in England
Daily rate distribution for jobs citing Customer-Centricity in England over the 6 months to 22 May 2024.
Customer-Centricity
Contractor Hourly Rate Trend in England
3-month moving average hourly rates quoted in jobs citing Customer-Centricity in England.
Customer-Centricity
Contract Job Locations in England
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the England region over the 6 months to 22 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| London | +83 | 87 | £475 | -9.52% | 81 |
| South East | +26 | 35 | £463 | +32.14% | 48 |
| South West | +20 | 13 | £150 | -69.85% | 22 |
| East of England | +17 | 10 | £345 | -28.31% | 16 |
| North of England | +29 | 9 | £550 | -13.73% | 52 |
| Yorkshire | +13 | 5 | £600 | +6.19% | 18 |
| North West | +17 | 4 | £438 | -32.69% | 29 |
| West Midlands | +9 | 2 | £398 | -22.29% | 15 |
| Midlands | +7 | 2 | £398 | -23.30% | 33 |
| Customer-Centricity UK |
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Customer-Centricity
Co-occurring Skills and Capabilities in England by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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