Help Desk Support Contracts in England

Help Desk Support
UK > England

The median Help Desk Support daily rate in England is £150 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 501 592 714
Rank change year-on-year +91 +122 -117
Contract jobs requiring a Help Desk Support 30 54 63
As % of all contract jobs advertised in England 0.082% 0.11% 0.089%
As % of the Job Titles category 0.089% 0.12% 0.093%
Number of daily rates quoted 14 40 28
10th Percentile £102 £148 £103
25th Percentile £125 £213 £118
Median daily rate (50th Percentile) £150 £675 £150
Median % change year-on-year -77.78% +350.00% +17.65%
75th Percentile £188 £823 £195
90th Percentile £193 - £219
UK median daily rate £150 £563 £150
% change year-on-year -73.33% +275.00% +20.00%
Number of hourly rates quoted 16 5 26
10th Percentile £10.95 £16.55 £11.82
25th Percentile £13.25 £16.62 £14.25
Median hourly rate £13.50 £17.99 £23.91
Median % change year-on-year -24.96% -24.76% +77.11%
75th Percentile £14.00 £19.50 -
90th Percentile £17.97 £24.60 -
UK median hourly rate £13.60 £17.99 £23.91
% change year-on-year -24.40% -24.76% +77.11%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,767 45,838 67,777
% of contract IT jobs with a recognized job title 92.77% 94.60% 95.45%
Number of daily rates quoted 22,422 32,556 48,342
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.14%
75th Percentile £644 £663 £644
90th Percentile £750 £760 £744
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +8.47%
Number of hourly rates quoted 2,441 1,340 1,860
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £20.00 £15.63
Median hourly rate £37.18 £44.77 £23.00
Median % change year-on-year -16.94% +94.63% +5.80%
75th Percentile £61.30 £65.00 £49.25
90th Percentile £73.75 £77.05 £64.78
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Help Desk Support in England.

Daily rate trend for Help Desk Support in England

Help Desk Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Help Desk Support in England over the 6 months to 20 May 2024.

Daily rate histogram for Help Desk Support in England

Help Desk Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Help Desk Support in England.

Hourly rate trend for Help Desk Support in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +27 9 £125 +2.04% 9
London +72 8 £150 -80.39% 5
North of England +29 7 £185 -4.52% 6
North West +15 4 - - 4
South West +12 4 £165 -5.71% 3
Yorkshire +19 3 £185 +52.26% 2
East of England +11 2 - - 3
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2024, Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Support in the job title.

1 20 (66.67%) Customer Service
2 14 (46.67%) Windows
3 11 (36.67%) Microsoft
4 9 (30.00%) Active Directory
5 8 (26.67%) Microsoft Office
6 7 (23.33%) Microsoft 365
7 6 (20.00%) Windows 10
7 6 (20.00%) Social Skills
8 5 (16.67%) Problem-Solving
9 4 (13.33%) Microsoft Certification
9 4 (13.33%) A+ Certification
10 3 (10.00%) TCP/IP
10 3 (10.00%) VPN
10 3 (10.00%) Time Management
10 3 (10.00%) SC Cleared
10 3 (10.00%) Security Cleared
10 3 (10.00%) Disclosure Scotland
10 3 (10.00%) Decision-Making
11 2 (6.67%) WhatsApp
11 2 (6.67%) Presentation Skills
11 2 (6.67%) Azure
11 2 (6.67%) Ticket Management
11 2 (6.67%) Virtual Machines
11 2 (6.67%) Customer Requirements
11 2 (6.67%) SCCM
11 2 (6.67%) Continuous Improvement
11 2 (6.67%) Microsoft Intune
11 2 (6.67%) MCP
11 2 (6.67%) Service Delivery
11 2 (6.67%) Management Information System

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (26.67%) Microsoft Office
Cloud Services
1 7 (23.33%) Microsoft 365
2 2 (6.67%) Azure
2 2 (6.67%) WhatsApp
Communications & Networking
1 3 (10.00%) TCP/IP
1 3 (10.00%) VPN
2 1 (3.33%) DHCP
2 1 (3.33%) DNS
2 1 (3.33%) VLAN
General
1 6 (20.00%) Social Skills
2 2 (6.67%) Presentation Skills
3 1 (3.33%) Analytical Skills
3 1 (3.33%) Public Sector
Miscellaneous
1 2 (6.67%) Management Information System
Operating Systems
1 14 (46.67%) Windows
2 6 (20.00%) Windows 10
Processes & Methodologies
1 20 (66.67%) Customer Service
2 5 (16.67%) Problem-Solving
3 3 (10.00%) Decision-Making
3 3 (10.00%) Time Management
4 2 (6.67%) Continuous Improvement
4 2 (6.67%) Customer Requirements
4 2 (6.67%) Service Delivery
4 2 (6.67%) Ticket Management
5 1 (3.33%) CRM
5 1 (3.33%) Customer Experience
5 1 (3.33%) Information Security
5 1 (3.33%) Line Management
5 1 (3.33%) Service Management
5 1 (3.33%) Test Scripting
Qualifications
1 4 (13.33%) A+ Certification
1 4 (13.33%) Microsoft Certification
2 3 (10.00%) SC Cleared
2 3 (10.00%) Security Cleared
3 2 (6.67%) MCP
Quality Assurance & Compliance
1 3 (10.00%) Disclosure Scotland
System Software
1 9 (30.00%) Active Directory
2 2 (6.67%) Virtual Machines
Systems Management
1 2 (6.67%) Microsoft Intune
1 2 (6.67%) SCCM
Vendors
1 11 (36.67%) Microsoft
2 1 (3.33%) Dell
2 1 (3.33%) HP