ITIL Contracts in England

ITIL (Information Technology Infrastructure Library)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 38 43 52
Rank change year-on-year +5 +9 +9
Contract jobs citing ITIL 1,727 2,410 3,428
As % of all contract jobs advertised in England 4.69% 4.91% 4.90%
As % of the Processes & Methodologies category 5.43% 5.45% 5.39%
Number of daily rates quoted 1,153 1,692 2,301
10th Percentile £205 £210 £180
25th Percentile £331 £350 £313
Median daily rate (50th Percentile) £495 £475 £450
Median % change year-on-year +4.21% +5.56% +3.21%
75th Percentile £588 £575 £575
90th Percentile £688 £688 £650
UK median daily rate £489 £467 £455
% change year-on-year +4.66% +2.64% +7.06%
Number of hourly rates quoted 146 151 212
10th Percentile £14.00 £13.41 £13.03
25th Percentile £14.16 £13.98 £13.25
Median hourly rate £17.60 £18.50 £15.50
Median % change year-on-year -4.89% +19.35% -20.28%
75th Percentile £23.79 £45.75 £20.96
90th Percentile £46.18 £65.75 £33.75
UK median hourly rate £17.60 £19.00 £16.00
% change year-on-year -7.39% +18.75% -19.77%

All Process and Methodology Skills
England

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,821 44,233 63,555
As % of all contract IT jobs advertised in England 86.48% 90.18% 90.80%
Number of daily rates quoted 20,850 31,044 45,163
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £650 £675 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,250 1,565 1,721
10th Percentile £12.92 £10.68 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.50 £37.30 £24.50
Median % change year-on-year -2.14% +52.24% +4.26%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £64.25
UK median hourly rate £36.50 £36.00 £25.18
% change year-on-year +1.39% +42.97% +2.78%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ITIL in England.

Daily rate trend for ITIL in England

ITIL
Daily Rate Histogram in England

Daily rate distribution for jobs citing ITIL in England over the 6 months to 9 May 2024.

Daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ITIL in England.

Hourly rate trend for ITIL in England

ITIL
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ITIL in England over the 6 months to 9 May 2024.

Hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +8 615 £500 +2.56% 217
South East -2 321 £486 +6.76% 136
South West +11 275 £500 -4.76% 93
North of England -9 237 £475 +5.26% 163
Midlands -6 129 £450 - 119
North West -14 127 £475 -1.86% 87
East of England -11 123 £425 +13.33% 71
West Midlands +9 105 £450 -10.00% 72
Yorkshire +17 103 £475 +18.75% 47
East Midlands -31 22 £540 +47.95% 47
North East +15 18 £475 +5.56% 29
ITIL
UK

ITIL
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (7.01%) Microsoft Exchange
2 113 (6.54%) SharePoint
3 57 (3.30%) Confluence
4 42 (2.43%) SharePoint Server
5 18 (1.04%) Skype for Business
6 10 (0.58%) CMS
7 8 (0.46%) Exchange Server 2007
8 7 (0.41%) SharePoint 2010
9 5 (0.29%) Exchange Server 2010
9 5 (0.29%) IIS
9 5 (0.29%) nginx
10 4 (0.23%) MQSeries
11 3 (0.17%) Adobe Experience Manager
11 3 (0.17%) Drupal
11 3 (0.17%) Exchange Server 2013
11 3 (0.17%) SAS
12 2 (0.12%) Apache
12 2 (0.12%) IBM Notes
12 2 (0.12%) Tomcat
13 1 (0.058%) WebSphere Application Server
Applications
1 153 (8.86%) Microsoft Office
2 70 (4.05%) Microsoft Excel
3 33 (1.91%) Microsoft PowerPoint
4 12 (0.69%) MS Visio
5 8 (0.46%) Microsoft Project
6 4 (0.23%) Spreadsheet
7 3 (0.17%) SPSS
8 1 (0.058%) Adobe Creative Suite
8 1 (0.058%) AutoCAD
Business Applications
1 38 (2.20%) Remedy ITSM
2 16 (0.93%) SAP S/4HANA
3 6 (0.35%) Aladdin
3 6 (0.35%) SimCorp Dimension
4 3 (0.17%) Dynamics CRM
4 3 (0.17%) Sage X3
4 3 (0.17%) SAP HCM
4 3 (0.17%) SAP Oil and Gas
4 3 (0.17%) Shopify
4 3 (0.17%) Sparx Enterprise Architect
5 2 (0.12%) ION MarketView
5 2 (0.12%) OPENHousing
5 2 (0.12%) Remedy AR System
5 2 (0.12%) Salesforce CRM
5 2 (0.12%) SAP PM
5 2 (0.12%) SystmOne
6 1 (0.058%) Oracle EBS
6 1 (0.058%) SAP HR
6 1 (0.058%) SAP MM
6 1 (0.058%) SAP Payroll
Cloud Services
1 285 (16.50%) Microsoft 365
2 280 (16.21%) Azure
3 95 (5.50%) AWS
4 67 (3.88%) Power Platform
5 59 (3.42%) Entra ID
6 38 (2.20%) Azure Stack
7 26 (1.51%) IaaS
8 25 (1.45%) OneDrive
8 25 (1.45%) PaaS
9 24 (1.39%) SaaS
10 23 (1.33%) Azure Monitor
11 22 (1.27%) GCP
12 17 (0.98%) Azure DevOps
13 16 (0.93%) Azure Storage
14 15 (0.87%) OCI
15 14 (0.81%) PowerApps
16 13 (0.75%) Serverless
17 11 (0.64%) Dynamics 365
17 11 (0.64%) Mimecast
18 9 (0.52%) Power Automate
Communications & Networking
1 168 (9.73%) Firewall
2 98 (5.67%) DNS
3 88 (5.10%) WAN
4 79 (4.57%) LAN
5 76 (4.40%) DHCP
6 73 (4.23%) SAN
7 62 (3.59%) Wi-Fi
8 58 (3.36%) BGP
9 57 (3.30%) VPN
10 42 (2.43%) TCP/IP
11 35 (2.03%) Network Security
12 33 (1.91%) Wireless
13 25 (1.45%) Cisco ASA
13 25 (1.45%) Cisco ISE
13 25 (1.45%) OSPF
14 24 (1.39%) VoIP
15 23 (1.33%) Skype
16 22 (1.27%) Cisco Firepower
16 22 (1.27%) IPsec
17 20 (1.16%) SNMP
Database & Business Intelligence
1 51 (2.95%) Power BI
2 32 (1.85%) SQL Server
3 12 (0.69%) SQL Server Reporting Services
3 12 (0.69%) Tableau
4 11 (0.64%) Big Data
4 11 (0.64%) Data Lake
4 11 (0.64%) MySQL
4 11 (0.64%) Relational Database
4 11 (0.64%) Sybase ASE
5 8 (0.46%) Metadata
6 7 (0.41%) Elasticsearch
6 7 (0.41%) PowerPivot
7 6 (0.35%) Crystal Reports
7 6 (0.35%) Data Mining
7 6 (0.35%) Microsoft Power View
8 4 (0.23%) Azure SQL Database
8 4 (0.23%) Data Warehouse
8 4 (0.23%) DB2
8 4 (0.23%) DynamoDB
8 4 (0.23%) RDBMS
Development Applications
1 90 (5.21%) JIRA
2 23 (1.33%) Rational DOORS
3 17 (0.98%) Jenkins
4 10 (0.58%) Artifactory
5 9 (0.52%) Git
6 8 (0.46%) Subversion
7 5 (0.29%) Visual Studio
8 4 (0.23%) Selenium
9 3 (0.17%) Bitbucket
9 3 (0.17%) GitLab
9 3 (0.17%) Maven
10 2 (0.12%) MSI
10 2 (0.12%) Oracle Forms
10 2 (0.12%) Sonatype Nexus
11 1 (0.058%) IBM UrbanCode
11 1 (0.058%) Team Foundation Server
11 1 (0.058%) Zephyr
General
1 590 (34.16%) Social Skills
2 275 (15.92%) Finance
3 190 (11.00%) Analytical Skills
4 185 (10.71%) Public Sector
5 105 (6.08%) Telecoms
6 75 (4.34%) Organisational Skills
7 70 (4.05%) Banking
8 54 (3.13%) Presentation Skills
9 49 (2.84%) Retail
10 48 (2.78%) Legal
11 40 (2.32%) Marketing
12 39 (2.26%) Manufacturing
13 26 (1.51%) Documentation Skills
14 22 (1.27%) Influencing Skills
15 19 (1.10%) Law
16 18 (1.04%) Electronics
17 17 (0.98%) Front Office
18 15 (0.87%) Inclusion and Diversity
18 15 (0.87%) Local Government
18 15 (0.87%) Police
Job Titles
1 348 (20.15%) Analyst
2 180 (10.42%) Architect
3 171 (9.90%) Service Analyst
4 146 (8.45%) Senior
5 135 (7.82%) Service Desk Analyst
6 124 (7.18%) Service Manager
7 111 (6.43%) Support Engineer
8 87 (5.04%) Developer
9 76 (4.40%) Lead
10 65 (3.76%) Infrastructure Engineer
11 59 (3.42%) Support Analyst
12 54 (3.13%) Desktop Support
13 53 (3.07%) Network Engineer
14 52 (3.01%) Consultant
14 52 (3.01%) IT Manager
15 51 (2.95%) IT Support
16 50 (2.90%) Technical Support
17 44 (2.55%) Solutions Architect
18 43 (2.49%) ServiceNow Developer
19 42 (2.43%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 29 (1.68%) Middleware
1 29 (1.68%) Web Services
2 28 (1.62%) CSS
3 24 (1.39%) .NET
4 20 (1.16%) HTML
5 17 (0.98%) REST
6 16 (0.93%) ARM Templates
6 16 (0.93%) LDAP
7 12 (0.69%) Jinja
8 9 (0.52%) AngularJS
8 9 (0.52%) SailPoint
9 8 (0.46%) Kafka
10 6 (0.35%) ActiveMQ
10 6 (0.35%) jQuery
11 5 (0.29%) .NET Framework
11 5 (0.29%) Elastic Stack
11 5 (0.29%) Lightning Web Components
11 5 (0.29%) Visualforce
12 4 (0.23%) 802.1X
12 4 (0.23%) Software Packaging
Miscellaneous
1 104 (6.02%) Management Information System
2 79 (4.57%) Data Centre
3 73 (4.23%) CMDB
4 56 (3.24%) Self-Motivation
5 50 (2.90%) Driving Licence
6 42 (2.43%) PKI
6 42 (2.43%) Video Conferencing
7 41 (2.37%) Private Cloud
8 26 (1.51%) Virtual Team
9 19 (1.10%) Security Operations Centre
10 18 (1.04%) CSOC
10 18 (1.04%) Hedge funds
10 18 (1.04%) iPhone
11 17 (0.98%) Onboarding
11 17 (0.98%) Product Ownership
11 17 (0.98%) Public Cloud
12 16 (0.93%) Blackberry
13 15 (0.87%) Clustering
13 15 (0.87%) Data Protection Act
14 14 (0.81%) Replication
Operating Systems
1 485 (28.08%) Windows
2 178 (10.31%) Windows 10
3 177 (10.25%) Linux
4 153 (8.86%) Windows Server
5 75 (4.34%) Windows Server 2016
6 70 (4.05%) Windows Server 2019
7 61 (3.53%) Unix
8 57 (3.30%) Windows Server 2012
9 51 (2.95%) Windows 7
10 28 (1.62%) Ubuntu
11 25 (1.45%) Mac OS
12 20 (1.16%) Android
12 20 (1.16%) Windows NT
13 19 (1.10%) Debian
14 17 (0.98%) Apple iOS
15 14 (0.81%) Solaris
15 14 (0.81%) Windows XP
16 12 (0.69%) Red Hat Enterprise Linux
17 9 (0.52%) Windows Server 2008
18 7 (0.41%) AIX
Processes & Methodologies
1 517 (29.94%) Service Management
2 377 (21.83%) ITSM
3 344 (19.92%) Problem-Solving
4 337 (19.51%) Customer Service
5 310 (17.95%) Agile
6 248 (14.36%) Service Delivery
7 225 (13.03%) Change Management
8 212 (12.28%) Incident Management
9 180 (10.42%) Problem Management
10 159 (9.21%) Project Management
11 158 (9.15%) Continuous Improvement
12 145 (8.40%) DevOps
13 116 (6.72%) Stakeholder Management
14 106 (6.14%) Configuration Management
15 105 (6.08%) Release Management
16 100 (5.79%) Customer Requirements
16 100 (5.79%) Disaster Recovery
16 100 (5.79%) Service Design
17 99 (5.73%) Project Delivery
18 92 (5.33%) Infrastructure Engineering
Programming Languages
1 159 (9.21%) PowerShell
2 91 (5.27%) SQL
3 78 (4.52%) Python
4 39 (2.26%) C#
5 34 (1.97%) JavaScript
6 31 (1.80%) Perl
7 20 (1.16%) VBScript
8 19 (1.10%) Java
9 18 (1.04%) VB
10 16 (0.93%) Bicep
11 15 (0.87%) Shell Script
12 14 (0.81%) Bash
13 12 (0.69%) Tcl
14 8 (0.46%) C++
14 8 (0.46%) VB.NET
15 7 (0.41%) VBA
16 5 (0.29%) Apex Code
16 5 (0.29%) Go
17 4 (0.23%) T-SQL
18 3 (0.17%) ABAP
Qualifications
1 589 (34.11%) Security Cleared
2 391 (22.64%) SC Cleared
3 281 (16.27%) Degree
4 257 (14.88%) DV Cleared
5 149 (8.63%) ITIL Certification
6 104 (6.02%) Cisco Certification
6 104 (6.02%) Microsoft Certification
7 80 (4.63%) CCNA
8 57 (3.30%) ITIL Foundation Certificate
9 53 (3.07%) CCNP
10 51 (2.95%) A+ Certification
11 47 (2.72%) MCSA
12 46 (2.66%) MCP
13 44 (2.55%) Computer Science Degree
14 36 (2.08%) BPSS Clearance
15 30 (1.74%) MCSE
16 20 (1.16%) TOGAF Certification
17 18 (1.04%) Azure Certification
18 15 (0.87%) HND
19 13 (0.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 143 (8.28%) SLA
2 65 (3.76%) QA
3 37 (2.14%) ISO/IEC 27001
4 36 (2.08%) Government Security Classifications
5 31 (1.80%) ISO/IEC 20000
6 29 (1.68%) GDPR
7 19 (1.10%) NIST
8 17 (0.98%) NCSC
9 16 (0.93%) COBIT
10 13 (0.75%) Data Quality
11 11 (0.64%) Cyber Essentials
12 10 (0.58%) PCI DSS
13 8 (0.46%) ISO 9001
14 5 (0.29%) PMO
15 4 (0.23%) Accessibility
16 3 (0.17%) GRC
16 3 (0.17%) ISO 22301
17 1 (0.058%) Cyber Essentials PLUS
17 1 (0.058%) Disclosure Scotland
17 1 (0.058%) NIST 800
System Software
1 301 (17.43%) Active Directory
2 106 (6.14%) VMware Infrastructure
3 51 (2.95%) Firmware
4 35 (2.03%) Hyper-V
5 33 (1.91%) Virtual Desktop
6 28 (1.62%) Virtual Machines
7 26 (1.51%) VMware ESXi
8 20 (1.16%) Virtual Servers
9 17 (0.98%) vSphere
10 16 (0.93%) VMware NSX
11 6 (0.35%) VMware Workstation
12 4 (0.23%) Docker
12 4 (0.23%) Microsoft Virtual Server
12 4 (0.23%) Samba
12 4 (0.23%) Veritas Cluster Server
12 4 (0.23%) XenApp
13 3 (0.17%) Microsoft App-V
13 3 (0.17%) XenDesktop
14 2 (0.12%) BitLocker
15 1 (0.058%) Snort
Systems Management
1 155 (8.98%) SCCM
2 89 (5.15%) Microsoft Intune
3 75 (4.34%) Ansible
4 71 (4.11%) SCOM
5 61 (3.53%) WSUS
6 27 (1.56%) NetBackup
7 26 (1.51%) Kubernetes
8 23 (1.33%) Single Sign-On
9 22 (1.27%) Active Directory Federation Services
9 22 (1.27%) vCenter Server
10 21 (1.22%) EMC NetWorker
10 21 (1.22%) Puppet
10 21 (1.22%) Terraform
11 20 (1.16%) Sysprep
12 11 (0.64%) Jamf Pro
13 9 (0.52%) AirWatch
14 8 (0.46%) Control-M
14 8 (0.46%) PingFederate
14 8 (0.46%) Rancher
15 7 (0.41%) Red Hat Satellite
Vendors
1 534 (30.92%) Microsoft
2 358 (20.73%) ServiceNow
3 162 (9.38%) VMware
4 152 (8.80%) Cisco
5 137 (7.93%) Citrix
6 81 (4.69%) HP
7 58 (3.36%) SAP
8 49 (2.84%) Palo Alto
9 46 (2.66%) Atlassian
9 46 (2.66%) Remedy
10 43 (2.49%) Oracle
10 43 (2.49%) Red Hat
11 42 (2.43%) Juniper
12 38 (2.20%) EMC
12 38 (2.20%) IBM
13 37 (2.14%) Dell
14 31 (1.80%) Veeam
15 29 (1.68%) SolarWinds
15 29 (1.68%) Symantec
16 26 (1.51%) Google