IVR Contracts in England

Interactive Voice Response (IVR)
UK > England

The table below looks at the prevalence of the term IVR in contract job vacancies advertised in England. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 16 May 2024 with a comparison to the same period over the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 502 636 747
Rank change year-on-year +134 +111 -142
Contract jobs citing IVR 35 15 29
As % of all contract jobs advertised in England 0.096% 0.031% 0.041%
As % of the Miscellaneous category 0.31% 0.092% 0.12%
Number of daily rates quoted 26 10 24
10th Percentile £350 £380 £344
25th Percentile £363 £400 £406
Median daily rate (50th Percentile) £500 £488 £448
Median % change year-on-year +2.56% +8.94% -7.54%
75th Percentile £594 £625 £641
90th Percentile £656 £636 £723
UK median daily rate £500 £488 £450
% change year-on-year +2.56% +8.33% -7.02%

All Generic Skills
England

IVR is in the General and Transferable Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for generic IT skills.

Contract vacancies with a requirement for generic IT skills 11,131 16,221 23,822
As % of all contract IT jobs advertised in England 30.59% 33.66% 33.89%
Number of daily rates quoted 7,299 11,282 16,987
10th Percentile £268 £313 £313
25th Percentile £413 £450 £438
Median daily rate (50th Percentile) £550 £571 £550
Median % change year-on-year -3.64% +3.77% +10.00%
75th Percentile £675 £695 £675
90th Percentile £800 £800 £775
UK median daily rate £540 £550 £550
% change year-on-year -1.82% - +10.00%
Number of hourly rates quoted 810 575 635
10th Percentile £12.25 £9.80 £14.25
25th Percentile £15.14 £10.63 £17.42
Median hourly rate £34.21 £22.49 £27.00
Median % change year-on-year +52.15% -16.72% +2.99%
75th Percentile £61.30 £64.50 £49.67
90th Percentile £70.00 £75.00 £65.77
UK median hourly rate £31.38 £22.49 £27.50
% change year-on-year +39.54% -18.24% +4.05%

IVR
Job Vacancy Trend in England

Job postings citing IVR as a proportion of all IT jobs advertised in England.

Job vacancy trend for IVR in England

IVR
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IVR in England.

Daily rate trend for IVR in England

IVR
Daily Rate Histogram in England

Daily rate distribution for jobs citing IVR in England over the 6 months to 16 May 2024.

Daily rate histogram for IVR in England

IVR
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IVR in England.

Hourly rate trend for IVR in England

IVR
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the England region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +108 15 £575 -8.00% 4
East of England - 7 £350 -
Midlands +28 3 £375 -6.25%
West Midlands +27 3 £375 -6.25%
South East +13 2 - -
North West - 1 £350 -
North of England - 1 £350 -
IVR
UK

IVR
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.29%) Apache
1 5 (14.29%) IIS
1 5 (14.29%) Tomcat
2 2 (5.71%) SharePoint
3 1 (2.86%) Confluence
Applications
1 15 (42.86%) Chatbot
2 5 (14.29%) Microsoft Excel
Business Applications
1 2 (5.71%) Dynamics CRM
Cloud Services
1 13 (37.14%) GCP
2 12 (34.29%) AWS
3 8 (22.86%) Azure
4 5 (14.29%) Cloud Computing
4 5 (14.29%) Twilio
5 4 (11.43%) SaaS
Communications & Networking
1 10 (28.57%) VoIP
2 7 (20.00%) CTI
3 5 (14.29%) H.323
3 5 (14.29%) HTTP
3 5 (14.29%) TCP/IP
4 1 (2.86%) Firewall
4 1 (2.86%) LAN
4 1 (2.86%) MPLS
4 1 (2.86%) Multicast
4 1 (2.86%) MVNO
4 1 (2.86%) Network Security
4 1 (2.86%) SD-WAN
4 1 (2.86%) SMS
4 1 (2.86%) VoLTE
4 1 (2.86%) VoWiFi
4 1 (2.86%) WAN
4 1 (2.86%) Wi-Fi
Development Applications
1 1 (2.86%) JIRA
General
1 12 (34.29%) Telecoms
2 7 (20.00%) Analytical Skills
3 6 (17.14%) Finance
4 5 (14.29%) Legal
5 4 (11.43%) Retail
6 2 (5.71%) Public Sector
6 2 (5.71%) Social Skills
7 1 (2.86%) Banking
7 1 (2.86%) Billing
7 1 (2.86%) Inclusion and Diversity
7 1 (2.86%) Pharmaceutical
7 1 (2.86%) Presentation Skills
Job Titles
1 12 (34.29%) Architect
2 7 (20.00%) Consultant
2 7 (20.00%) Genesys Consultant
3 6 (17.14%) Solutions Architect
4 4 (11.43%) Technical Support
5 3 (8.57%) Analyst
5 3 (8.57%) Senior
6 2 (5.71%) Agile Project Manager
6 2 (5.71%) AWS Engineer
6 2 (5.71%) Delivery Project Manager
6 2 (5.71%) Genesys Architect
6 2 (5.71%) Infrastructure Engineer
6 2 (5.71%) Network Architect
6 2 (5.71%) Network Infrastructure Engineer
6 2 (5.71%) Project Manager
6 2 (5.71%) Senior Manager
6 2 (5.71%) Senior Project Manager
6 2 (5.71%) Technical Consultant
6 2 (5.71%) Test Analyst
7 1 (2.86%) Business Analyst
Libraries, Frameworks & Software Standards
1 6 (17.14%) RESTful
2 5 (14.29%) Middleware
2 5 (14.29%) Web Services
3 1 (2.86%) LDAP
Miscellaneous
1 8 (22.86%) Management Information System
2 2 (5.71%) Video Conferencing
3 1 (2.86%) Algorithms
3 1 (2.86%) Distributed Denial-of-Service
3 1 (2.86%) Product Ownership
Operating Systems
1 5 (14.29%) Linux
1 5 (14.29%) Red Hat Enterprise Linux
1 5 (14.29%) Windows
Processes & Methodologies
1 17 (48.57%) WFM
2 15 (42.86%) Conversational UI
3 11 (31.43%) Artificial Intelligence
4 10 (28.57%) Agile
4 10 (28.57%) CRM
5 9 (25.71%) Computer Science
5 9 (25.71%) Stakeholder Management
6 8 (22.86%) Customer Experience
7 7 (20.00%) Roadmaps
8 6 (17.14%) Analytics
8 6 (17.14%) Capacity Planning
8 6 (17.14%) Change Management
8 6 (17.14%) Knowledge Transfer
8 6 (17.14%) Performance Optimisation
9 5 (14.29%) Capacity Management
9 5 (14.29%) DevOps
9 5 (14.29%) Load Balancing
9 5 (14.29%) Proactive Maintenance
9 5 (14.29%) Workforce Optimisation
10 4 (11.43%) Data Privacy
Qualifications
1 9 (25.71%) Degree
2 7 (20.00%) Computer Science Degree
3 6 (17.14%) Master's Degree
4 4 (11.43%) AWS Certification
4 4 (11.43%) AWS Certified Solutions Architect
4 4 (11.43%) Azure Certification
4 4 (11.43%) Microsoft Certification
5 1 (2.86%) ISTQB
Quality Assurance & Compliance
1 4 (11.43%) GDPR
1 4 (11.43%) HIPAA
1 4 (11.43%) PCI DSS
1 4 (11.43%) SOC 2
System Software
1 3 (8.57%) Active Directory
Systems Management
1 1 (2.86%) Ansible
1 1 (2.86%) Kubernetes
Vendors
1 21 (60.00%) Genesys
2 10 (28.57%) Avaya
2 10 (28.57%) Microsoft
3 6 (17.14%) Cisco
3 6 (17.14%) Google
4 5 (14.29%) Red Hat
4 5 (14.29%) Verint
5 3 (8.57%) ServiceNow
6 2 (5.71%) Oracle
6 2 (5.71%) Salesforce
6 2 (5.71%) UiPath
7 1 (2.86%) F5