Service Delivery Contracts in England

Service Delivery
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 106 118 125
Rank change year-on-year +12 +7 +36
Contract jobs citing Service Delivery 786 1,087 1,535
As % of all contract jobs advertised in England 2.14% 2.22% 2.19%
As % of the Processes & Methodologies category 2.47% 2.46% 2.41%
Number of daily rates quoted 477 710 992
10th Percentile £200 £263 £245
25th Percentile £313 £413 £406
Median daily rate (50th Percentile) £489 £525 £508
Median % change year-on-year -6.86% +3.45% +12.78%
75th Percentile £582 £613 £603
90th Percentile £688 £725 £700
UK median daily rate £475 £525 £510
% change year-on-year -9.52% +2.94% +13.33%
Number of hourly rates quoted 100 86 102
10th Percentile £14.00 £13.29 £10.80
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £24.31 £13.66
Median % change year-on-year -38.96% +77.96% -26.71%
75th Percentile £16.85 £43.75 £20.00
90th Percentile £26.76 £65.00 £32.50
UK median hourly rate £14.82 £24.31 £14.50
% change year-on-year -39.04% +67.66% -22.77%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,794 44,158 63,636
As % of all contract IT jobs advertised in England 86.49% 90.16% 90.83%
Number of daily rates quoted 20,826 30,977 45,197
10th Percentile £300 £325 £331
25th Percentile £413 £445 £426
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £650 £675 £650
90th Percentile £750 £766 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,249 1,562 1,739
10th Percentile £12.91 £10.64 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £37.18 £37.50 £25.00
Median % change year-on-year -0.85% +50.00% +6.38%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK median hourly rate £36.50 £36.25 £25.68
% change year-on-year +0.69% +41.16% +4.82%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 10 May 2024.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 10 May 2024.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +7 237 £500 - 247
South East +30 159 £375 -25.00% 143
North of England 0 142 £550 - 154
East of England +7 86 £350 -26.32% 97
Yorkshire +22 78 £525 -4.55% 54
South West -11 76 £490 -18.33% 91
Midlands -23 65 £490 -10.59% 111
North West -31 62 £575 +4.55% 86
West Midlands -28 37 £510 -0.49% 60
East Midlands +4 25 £475 -15.64% 51
North East 0 2 £590 +4.89% 16
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.44%) Microsoft Exchange
2 20 (2.54%) SharePoint
3 7 (0.89%) CMS
3 7 (0.89%) Confluence
4 4 (0.51%) Adobe Experience Manager
4 4 (0.51%) Skype for Business
5 2 (0.25%) IBM Notes
6 1 (0.13%) Apache
6 1 (0.13%) IIS
6 1 (0.13%) Tomcat
Applications
1 77 (9.80%) Microsoft Excel
2 67 (8.52%) Microsoft Office
3 58 (7.38%) Microsoft PowerPoint
4 4 (0.51%) MS Visio
5 2 (0.25%) Spreadsheet
Business Applications
1 13 (1.65%) Remedy ITSM
2 5 (0.64%) SAP S/4HANA
3 3 (0.38%) Infor SunSystems
3 3 (0.38%) SAP ERP
3 3 (0.38%) Shopify
4 2 (0.25%) Salesforce CRM
4 2 (0.25%) SystmOne
5 1 (0.13%) Aladdin
5 1 (0.13%) OPENHousing
5 1 (0.13%) SAP Hybris
5 1 (0.13%) SAP MDM
5 1 (0.13%) Unit4 Business World
Cloud Services
1 88 (11.20%) Microsoft 365
2 79 (10.05%) Azure
3 35 (4.45%) AWS
4 30 (3.82%) SaaS
5 20 (2.54%) Power Platform
6 13 (1.65%) SuccessFactors
7 12 (1.53%) OneDrive
8 11 (1.40%) IaaS
8 11 (1.40%) PaaS
9 9 (1.15%) Cloud Computing
9 9 (1.15%) Entra ID
10 7 (0.89%) PowerApps
11 6 (0.76%) Dynamics 365
11 6 (0.76%) Power Automate
12 5 (0.64%) Azure Storage
13 3 (0.38%) BigCommerce
13 3 (0.38%) GCP
14 2 (0.25%) Amazon GuardDuty
14 2 (0.25%) Azure Sentinel
14 2 (0.25%) Datadog
Communications & Networking
1 41 (5.22%) Firewall
2 21 (2.67%) LAN
3 19 (2.42%) VPN
4 15 (1.91%) Wi-Fi
5 14 (1.78%) Network Security
5 14 (1.78%) VLAN
6 13 (1.65%) WAN
7 10 (1.27%) DNS
7 10 (1.27%) SD-WAN
8 8 (1.02%) DHCP
9 7 (0.89%) Ethernet
9 7 (0.89%) Internet
9 7 (0.89%) MPLS
9 7 (0.89%) Unified Communications
10 5 (0.64%) Cisco Firepower
10 5 (0.64%) PSTN
10 5 (0.64%) TCP/IP
11 4 (0.51%) ADSL
11 4 (0.51%) Skype
11 4 (0.51%) WLAN
Database & Business Intelligence
1 18 (2.29%) Power BI
2 8 (1.02%) SQL Server
3 6 (0.76%) Tableau
4 5 (0.64%) Data Mining
4 5 (0.64%) MySQL
5 4 (0.51%) Apache Cassandra
5 4 (0.51%) Data Warehouse
5 4 (0.51%) NoSQL
5 4 (0.51%) Redis
6 3 (0.38%) GIS
6 3 (0.38%) Relational Database
7 2 (0.25%) Amazon RDS
7 2 (0.25%) BigQuery
7 2 (0.25%) Data Lake
7 2 (0.25%) Oracle Database
7 2 (0.25%) Oracle Database 10g
7 2 (0.25%) Qlik Sense
7 2 (0.25%) RDBMS
7 2 (0.25%) SAP HANA
7 2 (0.25%) SQL Server Reporting Services
Development Applications
1 9 (1.15%) JIRA
2 4 (0.51%) Bitbucket
2 4 (0.51%) Gatling
2 4 (0.51%) Git
2 4 (0.51%) Mockito
2 4 (0.51%) ScalaTest
3 3 (0.38%) Maven
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Oracle Forms
4 1 (0.13%) Yeoman
General
1 258 (32.82%) Social Skills
2 139 (17.68%) Finance
3 87 (11.07%) Public Sector
4 83 (10.56%) Analytical Skills
5 42 (5.34%) Telecoms
6 36 (4.58%) Local Government
7 29 (3.69%) Organisational Skills
8 22 (2.80%) Legal
9 21 (2.67%) Marketing
10 20 (2.54%) Presentation Skills
11 17 (2.16%) Influencing Skills
12 14 (1.78%) Banking
13 12 (1.53%) German Language
14 11 (1.40%) Manufacturing
15 10 (1.27%) Police
16 9 (1.15%) Pharmaceutical
16 9 (1.15%) Retail
17 8 (1.02%) French Language
18 6 (0.76%) Billing
18 6 (0.76%) Law
Job Titles
1 129 (16.41%) Service Manager
2 115 (14.63%) Analyst
3 100 (12.72%) Delivery Manager
4 87 (11.07%) Service Delivery Manager
5 60 (7.63%) Service Analyst
6 55 (7.00%) Senior
7 45 (5.73%) Lead
8 44 (5.60%) IT Manager
9 42 (5.34%) Service Desk Analyst
10 36 (4.58%) Project Manager
11 35 (4.45%) Developer
12 34 (4.33%) Support Engineer
13 32 (4.07%) IT Services Manager
14 28 (3.56%) Network Engineer
15 27 (3.44%) 1st Line Support
16 26 (3.31%) Architect
16 26 (3.31%) Customer Analyst
16 26 (3.31%) Customer Service Analyst
17 24 (3.05%) ServiceNow Developer
18 23 (2.93%) Consultant
Libraries, Frameworks & Software Standards
1 30 (3.82%) Web Services
2 17 (2.16%) CSS
3 15 (1.91%) HTML
4 10 (1.27%) AngularJS
4 10 (1.27%) RESTful
5 8 (1.02%) Node.js
6 7 (0.89%) REST
6 7 (0.89%) Spring
6 7 (0.89%) Spring MVC
7 6 (0.76%) .NET
8 4 (0.51%) Akka
8 4 (0.51%) Hibernate
8 4 (0.51%) JPA
8 4 (0.51%) OpenAPI
8 4 (0.51%) Play Framework
8 4 (0.51%) RAML
8 4 (0.51%) spray
8 4 (0.51%) Swagger
8 4 (0.51%) Visualforce
8 4 (0.51%) XMPP
Miscellaneous
1 42 (5.34%) Management Information System
2 22 (2.80%) Driving Licence
3 18 (2.29%) Product Ownership
4 17 (2.16%) Replication
5 16 (2.04%) CMDB
5 16 (2.04%) Onboarding
6 11 (1.40%) Self-Motivation
7 7 (0.89%) Data Centre
7 7 (0.89%) Digital Signage
7 7 (0.89%) Private Cloud
8 6 (0.76%) BYOD
8 6 (0.76%) PKI
8 6 (0.76%) Virtual Team
9 5 (0.64%) Operational Technology
10 4 (0.51%) Blackberry
10 4 (0.51%) Data Protection Act
10 4 (0.51%) FMCG
10 4 (0.51%) NHS
10 4 (0.51%) Security Operations Centre
10 4 (0.51%) Taxonomies
Operating Systems
1 123 (15.65%) Windows
2 38 (4.83%) Linux
3 36 (4.58%) Windows 10
4 27 (3.44%) Windows 7
5 13 (1.65%) Unix
6 12 (1.53%) Windows Server
7 10 (1.27%) Apple iOS
8 8 (1.02%) Android
9 7 (0.89%) Windows Server 2019
10 6 (0.76%) Mac OS
10 6 (0.76%) Windows Server 2016
11 3 (0.38%) AIX
11 3 (0.38%) Solaris
11 3 (0.38%) Ubuntu
12 2 (0.25%) OpenVMS
12 2 (0.25%) VMS
12 2 (0.25%) Windows XP
13 1 (0.13%) CentOS
Processes & Methodologies
1 249 (31.68%) ITIL
2 207 (26.34%) Problem-Solving
3 192 (24.43%) Customer Service
4 140 (17.81%) Service Management
5 97 (12.34%) ITSM
6 91 (11.58%) Incident Management
7 84 (10.69%) Agile
8 83 (10.56%) Continuous Improvement
9 78 (9.92%) Project Delivery
10 73 (9.29%) Change Management
11 60 (7.63%) Mathematics
12 59 (7.51%) Project Management
12 59 (7.51%) Roadmaps
13 54 (6.87%) Stakeholder Management
14 49 (6.23%) Decision-Making
15 46 (5.85%) Asset Management
16 44 (5.60%) Problem Management
17 38 (4.83%) Business Case
17 38 (4.83%) Customer Experience
18 35 (4.45%) Migration
Programming Languages
1 25 (3.18%) SQL
2 16 (2.04%) JavaScript
3 12 (1.53%) Java
4 10 (1.27%) PowerShell
5 8 (1.02%) Swift
6 5 (0.64%) Python
7 4 (0.51%) Apex Code
7 4 (0.51%) C#
7 4 (0.51%) Scala
8 3 (0.38%) C++
8 3 (0.38%) VB.NET
9 2 (0.25%) Bash
9 2 (0.25%) COBOL
9 2 (0.25%) DCL
10 1 (0.13%) C
10 1 (0.13%) Data Analysis Expressions
10 1 (0.13%) R
10 1 (0.13%) Shell Script
10 1 (0.13%) T-SQL
10 1 (0.13%) TypeScript
Qualifications
1 191 (24.30%) Security Cleared
2 112 (14.25%) SC Cleared
3 71 (9.03%) DV Cleared
4 65 (8.27%) Degree
5 29 (3.69%) Microsoft Certification
6 23 (2.93%) MCP
7 17 (2.16%) MCSA
8 16 (2.04%) A+ Certification
9 15 (1.91%) ITIL Certification
10 12 (1.53%) BPSS Clearance
11 9 (1.15%) Cisco Certification
12 8 (1.02%) PMP
13 7 (0.89%) Azure Certification
13 7 (0.89%) PMI Certification
14 6 (0.76%) BC Cleared
14 6 (0.76%) CCNA
14 6 (0.76%) DBS Check
14 6 (0.76%) ITIL Foundation Certificate
15 4 (0.51%) CCNP
15 4 (0.51%) MCSE
Quality Assurance & Compliance
1 109 (13.87%) SLA
2 24 (3.05%) ISO/IEC 27001
3 17 (2.16%) Data Quality
4 14 (1.78%) QA
5 12 (1.53%) NIST
6 11 (1.40%) GDPR
7 8 (1.02%) ISO/IEC 20000
8 5 (0.64%) ISO 9001
9 4 (0.51%) Cyber Essentials
9 4 (0.51%) PMO
10 2 (0.25%) Accessibility
10 2 (0.25%) WCAG
11 1 (0.13%) Actionable Recommendations
11 1 (0.13%) GRC
11 1 (0.13%) GxP
System Software
1 72 (9.16%) Active Directory
2 16 (2.04%) Firmware
3 11 (1.40%) VMware Infrastructure
4 7 (0.89%) Hyper-V
5 5 (0.64%) Docker
5 5 (0.64%) Virtual Desktop
6 3 (0.38%) SRDF
6 3 (0.38%) Virtual Machines
6 3 (0.38%) vSphere
7 1 (0.13%) Microsoft App-V
7 1 (0.13%) VMware NSX
Systems Management
1 24 (3.05%) SCCM
2 22 (2.80%) Microsoft Intune
3 15 (1.91%) Ansible
3 15 (1.91%) NetBackup
4 14 (1.78%) Puppet
5 11 (1.40%) Single Sign-On
6 5 (0.64%) Kubernetes
7 4 (0.51%) Endace
7 4 (0.51%) Grafana
7 4 (0.51%) Prometheus
8 3 (0.38%) EMC TimeFinder
8 3 (0.38%) FortiGate
8 3 (0.38%) WSUS
9 2 (0.25%) IBM BigFix
9 2 (0.25%) Rundeck
9 2 (0.25%) Tivoli
10 1 (0.13%) Terraform
Vendors
1 247 (31.42%) Microsoft
2 106 (13.49%) ServiceNow
3 31 (3.94%) Citrix
4 24 (3.05%) Cisco
4 24 (3.05%) SAP
5 20 (2.54%) Oracle
6 19 (2.42%) HP
7 15 (1.91%) Veritas
8 14 (1.78%) Remedy
8 14 (1.78%) VMware
9 11 (1.40%) Dell
9 11 (1.40%) Google
10 10 (1.27%) Salesforce
11 9 (1.15%) Juniper
12 8 (1.02%) BMC
12 8 (1.02%) F5
12 8 (1.02%) Okta
13 7 (0.89%) Apple
14 5 (0.64%) BT
14 5 (0.64%) NetApp