Service Desk Analyst Contracts in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175 according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
10 May 2024		 Same period 2023 Same period 2022
Rank 240 302 306
Rank change year-on-year +62 +4 +17
Contract jobs requiring a Service Desk Analyst 375 403 635
As % of all contract jobs advertised in England 1.02% 0.82% 0.91%
As % of the Job Titles category 1.10% 0.87% 0.95%
Number of daily rates quoted 158 220 346
10th Percentile £127 £120 £110
25th Percentile £150 £149 £130
Median daily rate (50th Percentile) £175 £180 £160
Median % change year-on-year -2.78% +12.50% +33.33%
75th Percentile £223 £230 £194
90th Percentile £305 £273 £238
UK median daily rate £175 £179 £160
% change year-on-year -2.23% +11.88% +33.33%
Number of hourly rates quoted 183 120 188
10th Percentile £12.86 £12.65 £12.38
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.17 £15.50 £14.75
Median % change year-on-year -2.13% +5.08% +9.26%
75th Percentile £20.00 £18.54 £17.50
90th Percentile £21.46 £20.56 £20.34
UK median hourly rate £15.62 £15.49 £14.50
% change year-on-year +0.84% +6.83% +7.41%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,080 46,338 66,904
% of contract IT jobs with a recognized job title 92.71% 94.61% 95.49%
Number of daily rates quoted 22,599 32,894 47,614
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £644
90th Percentile £750 £760 £740
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,444 1,371 1,856
10th Percentile £12.87 £14.30 £12.50
25th Percentile £16.30 £19.96 £15.50
Median hourly rate £37.50 £45.00 £23.00
Median % change year-on-year -16.67% +95.65% +4.55%
75th Percentile £61.30 £65.30 £48.75
90th Percentile £73.75 £77.00 £64.88
UK median hourly rate £37.34 £45.00 £23.91
% change year-on-year -17.02% +88.21% +6.27%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 10 May 2024.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 10 May 2024.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
East of England +15 125 £145 -12.12% 14
South West +53 69 £238 +43.94% 10
North of England +38 65 £158 +2.94% 24
London +39 56 £185 -11.38% 8
North West +36 41 £200 +40.35% 11
South East +18 30 £156 -16.67% 12
Midlands +2 30 £150 +15.38% 20
Yorkshire +13 24 £150 -7.12% 10
East Midlands +18 15 £160 +39.13% 8
West Midlands -2 15 £150 -6.25% 12
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 10 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 220 (58.67%) Customer Service
2 142 (37.87%) Windows
3 134 (35.73%) ITIL
3 134 (35.73%) Microsoft 365
4 123 (32.80%) Active Directory
5 117 (31.20%) Microsoft
6 111 (29.60%) Problem-Solving
7 106 (28.27%) Social Skills
8 104 (27.73%) Security Cleared
9 103 (27.47%) Incident Management
10 84 (22.40%) SC Cleared
11 83 (22.13%) Windows 10
12 82 (21.87%) ServiceNow
13 74 (19.73%) Microsoft Office
14 70 (18.67%) SLA
15 63 (16.80%) Citrix
16 49 (13.07%) Microsoft Certification
17 44 (11.73%) A+ Certification
18 42 (11.20%) Service Delivery
19 41 (10.93%) MCSA
19 41 (10.93%) Wi-Fi
20 39 (10.40%) Public Sector
21 38 (10.13%) Analytical Skills
22 37 (9.87%) ITSM
22 37 (9.87%) Microsoft Exchange
23 35 (9.33%) MCP
24 34 (9.07%) Retail
25 32 (8.53%) Microsoft Excel
26 30 (8.00%) Mathematics
27 29 (7.73%) Microsoft PowerPoint

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (9.87%) Microsoft Exchange
2 10 (2.67%) SharePoint
3 1 (0.27%) Confluence
3 1 (0.27%) Skype for Business
Applications
1 74 (19.73%) Microsoft Office
2 32 (8.53%) Microsoft Excel
3 29 (7.73%) Microsoft PowerPoint
4 1 (0.27%) Microsoft Project
Business Applications
1 4 (1.07%) Remedy ITSM
Cloud Services
1 134 (35.73%) Microsoft 365
2 19 (5.07%) Azure
3 11 (2.93%) Entra ID
4 6 (1.60%) WhatsApp
5 5 (1.33%) OneDrive
6 2 (0.53%) AWS
6 2 (0.53%) Cloud Computing
6 2 (0.53%) Google Workspace
6 2 (0.53%) Mimecast
6 2 (0.53%) Slack
7 1 (0.27%) Dynamics 365
7 1 (0.27%) IaaS
7 1 (0.27%) SaaS
7 1 (0.27%) Zapier
Communications & Networking
1 41 (10.93%) Wi-Fi
2 19 (5.07%) VPN
3 12 (3.20%) Wireless
4 8 (2.13%) DHCP
4 8 (2.13%) DNS
5 7 (1.87%) Firewall
6 4 (1.07%) TCP/IP
7 3 (0.80%) Internet
7 3 (0.80%) LAN
7 3 (0.80%) Structured Cabling
7 3 (0.80%) WAN
8 2 (0.53%) Remote Desktop
8 2 (0.53%) VoIP
9 1 (0.27%) Broadband
9 1 (0.27%) Cisco IOS
9 1 (0.27%) Skype
Database & Business Intelligence
1 3 (0.80%) Oracle Reports
Development Applications
1 2 (0.53%) JIRA
General
1 106 (28.27%) Social Skills
2 39 (10.40%) Public Sector
3 38 (10.13%) Analytical Skills
4 34 (9.07%) Retail
5 16 (4.27%) Finance
6 9 (2.40%) Legal
7 8 (2.13%) Financial Institution
8 5 (1.33%) Advertising
8 5 (1.33%) Organisational Skills
9 3 (0.80%) Manufacturing
9 3 (0.80%) Telecoms
10 2 (0.53%) Aerospace
10 2 (0.53%) Documentation Skills
10 2 (0.53%) French Language
10 2 (0.53%) Law
10 2 (0.53%) Military
10 2 (0.53%) Spanish Language
11 1 (0.27%) German Language
11 1 (0.27%) Health Technology
11 1 (0.27%) Inclusion and Diversity
Miscellaneous
1 23 (6.13%) Management Information System
2 18 (4.80%) NHS
3 8 (2.13%) Analytical Mindset
3 8 (2.13%) Hedge funds
4 3 (0.80%) Onboarding
4 3 (0.80%) Self-Motivation
4 3 (0.80%) Video Conferencing
5 2 (0.53%) iPhone
6 1 (0.27%) Animation
6 1 (0.27%) Data Protection Act
6 1 (0.27%) Enterprise Software
6 1 (0.27%) Handset
6 1 (0.27%) iPad
6 1 (0.27%) Life Science
6 1 (0.27%) Smartphone
Operating Systems
1 142 (37.87%) Windows
2 83 (22.13%) Windows 10
3 13 (3.47%) Windows 7
4 7 (1.87%) Windows Server
5 6 (1.60%) Android
5 6 (1.60%) Mac OS
6 5 (1.33%) Linux
6 5 (1.33%) Unix
7 3 (0.80%) Apple iOS
7 3 (0.80%) Windows Server 2012
8 2 (0.53%) Windows Server 2008
8 2 (0.53%) Windows Server 2016
8 2 (0.53%) Windows Server 2019
9 1 (0.27%) Mac OS X
9 1 (0.27%) VMS
Processes & Methodologies
1 220 (58.67%) Customer Service
2 134 (35.73%) ITIL
3 111 (29.60%) Problem-Solving
4 103 (27.47%) Incident Management
5 42 (11.20%) Service Delivery
6 37 (9.87%) ITSM
7 30 (8.00%) Mathematics
8 29 (7.73%) Service Management
9 25 (6.67%) Problem Management
10 19 (5.07%) Line Management
11 14 (3.73%) Time Management
12 13 (3.47%) Decision-Making
13 10 (2.67%) Migration
14 9 (2.40%) Ticket Management
15 8 (2.13%) Asset Management
15 8 (2.13%) Multi-Factor Authentication
16 7 (1.87%) Agile
17 6 (1.60%) Coaching
17 6 (1.60%) Mobile Device Management
17 6 (1.60%) Service Desk Management
Programming Languages
1 2 (0.53%) Bash
1 2 (0.53%) Python
1 2 (0.53%) SQL
2 1 (0.27%) Google Apps Script
Qualifications
1 104 (27.73%) Security Cleared
2 84 (22.40%) SC Cleared
3 49 (13.07%) Microsoft Certification
4 44 (11.73%) A+ Certification
5 41 (10.93%) MCSA
6 35 (9.33%) MCP
7 27 (7.20%) DV Cleared
8 25 (6.67%) Degree
9 9 (2.40%) CCNA
9 9 (2.40%) Cisco Certification
10 6 (1.60%) ITIL Certification
10 6 (1.60%) ITIL Foundation Certificate
11 4 (1.07%) BPSS Clearance
12 3 (0.80%) ECDL
12 3 (0.80%) MCSE
13 2 (0.53%) MOS
14 1 (0.27%) AWS Certification
14 1 (0.27%) Network+ Certification
Quality Assurance & Compliance
1 70 (18.67%) SLA
2 13 (3.47%) Disclosure Scotland
3 2 (0.53%) ISO 9001
3 2 (0.53%) ISO/IEC 20000
3 2 (0.53%) ISO/IEC 27001
System Software
1 123 (32.80%) Active Directory
2 2 (0.53%) BitLocker
2 2 (0.53%) Terminal Services
2 2 (0.53%) Virtual Desktop
2 2 (0.53%) VMware Infrastructure
3 1 (0.27%) vSphere
Systems Management
1 20 (5.33%) SCCM
2 10 (2.67%) Microsoft Intune
3 5 (1.33%) IBM BigFix
3 5 (1.33%) Tivoli
4 2 (0.53%) Jamf Pro
Vendors
1 117 (31.20%) Microsoft
2 82 (21.87%) ServiceNow
3 63 (16.80%) Citrix
4 12 (3.20%) Sun
5 7 (1.87%) Remedy
6 5 (1.33%) Cisco
6 5 (1.33%) Oracle
7 4 (1.07%) Apple
7 4 (1.07%) NetApp
8 3 (0.80%) Kofax
9 2 (0.53%) BMC
9 2 (0.53%) Dell
9 2 (0.53%) Google
9 2 (0.53%) HP
9 2 (0.53%) McAfee
9 2 (0.53%) MobileIron
9 2 (0.53%) Okta
9 2 (0.53%) SAP
9 2 (0.53%) Sophos
9 2 (0.53%) VMware
99 Service Desk Analyst jobs Nationwide