Service Desk Support Analyst Contracts in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst daily rate in England is £175 according to job vacancies posted during the 6 months to 31 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
31 May 2024
Same period 2023 Same period 2022
Rank 527 616 719
Rank change year-on-year +89 +103 -108
Contract jobs requiring a Service Desk Support Analyst 16 22 62
As % of all contract jobs advertised in England 0.043% 0.046% 0.088%
As % of the Job Titles category 0.047% 0.049% 0.092%
Number of daily rates quoted 12 13 39
10th Percentile £141 £139 £136
25th Percentile £150 £173 £150
Median daily rate (50th Percentile) £175 £185 £160
Median % change year-on-year -5.41% +15.63% +14.29%
75th Percentile £200 £211 £219
90th Percentile £234 £234 £250
UK median daily rate £175 £185 £160
% change year-on-year -5.41% +15.63% +10.34%
Number of hourly rates quoted 4 1 6
10th Percentile £14.44 - £13.06
25th Percentile £14.91 £15.50 £15.50
Median hourly rate £17.83 £16.00 £18.38
Median % change year-on-year +11.44% -12.95% +36.15%
75th Percentile £20.00 £16.50 £20.31
90th Percentile - - £21.63
UK median hourly rate £17.83 £16.00 £18.38
% change year-on-year +11.44% -12.95% +28.98%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,161 44,903 67,296
% of contract IT jobs with a recognized job title 92.76% 94.57% 95.40%
Number of daily rates quoted 22,530 31,932 48,137
10th Percentile £285 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +6.11%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 2,560 1,303 1,794
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £20.00 £15.75
Median hourly rate £37.63 £45.00 £23.91
Median % change year-on-year -16.39% +88.21% +11.21%
75th Percentile £61.60 £65.75 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £24.15
% change year-on-year -16.67% +86.37% +9.75%

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Support Analyst in England.

Daily rate trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Support Analyst in England.

Hourly rate trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 31 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +25 7 £190 -3.80% 1
West Midlands +19 7 £190 -3.80%
London +85 6 £150 -28.57%
North of England +25 2 - -
Yorkshire +14 1 - -
South East +11 1 £225 +12.50%
North West - 1 - -
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 31 May 2024, Service Desk Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Support Analyst in the job title.

1 14 (87.50%) Customer Service
2 12 (75.00%) Windows
3 11 (68.75%) Microsoft 365
3 11 (68.75%) Windows 10
4 10 (62.50%) Microsoft Office
5 8 (50.00%) Microsoft
5 8 (50.00%) Social Skills
6 7 (43.75%) Active Directory
7 5 (31.25%) Microsoft Intune
8 4 (25.00%) Entra ID
8 4 (25.00%) ITSM
8 4 (25.00%) DNS
8 4 (25.00%) ITIL
8 4 (25.00%) DHCP
8 4 (25.00%) TCP/IP
8 4 (25.00%) Azure
9 3 (18.75%) VPN
9 3 (18.75%) Service Management
9 3 (18.75%) Mobile Device Management
9 3 (18.75%) ServiceNow
10 2 (12.50%) Remote Desktop
10 2 (12.50%) Firewall
10 2 (12.50%) Analytical Skills
10 2 (12.50%) Windows Server
10 2 (12.50%) Public Sector
10 2 (12.50%) Windows Server 2016
10 2 (12.50%) Windows Server 2019
10 2 (12.50%) Telecoms
10 2 (12.50%) Finance
10 2 (12.50%) VMware

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (62.50%) Microsoft Office
Cloud Services
1 11 (68.75%) Microsoft 365
2 4 (25.00%) Azure
2 4 (25.00%) Entra ID
3 1 (6.25%) AWS
Communications & Networking
1 4 (25.00%) DHCP
1 4 (25.00%) DNS
1 4 (25.00%) TCP/IP
2 3 (18.75%) VPN
3 2 (12.50%) Firewall
3 2 (12.50%) Remote Desktop
4 1 (6.25%) Wireless
General
1 8 (50.00%) Social Skills
2 2 (12.50%) Analytical Skills
2 2 (12.50%) Finance
2 2 (12.50%) Public Sector
2 2 (12.50%) Telecoms
3 1 (6.25%) Electronics
3 1 (6.25%) Financial Institution
3 1 (6.25%) French Language
3 1 (6.25%) Manufacturing
3 1 (6.25%) Marketing
3 1 (6.25%) Spanish Language
3 1 (6.25%) Swedish Language
Miscellaneous
1 1 (6.25%) Analytical Mindset
1 1 (6.25%) Hedge funds
1 1 (6.25%) NHS
1 1 (6.25%) Video Conferencing
Operating Systems
1 12 (75.00%) Windows
2 11 (68.75%) Windows 10
3 2 (12.50%) Windows Server
3 2 (12.50%) Windows Server 2008
3 2 (12.50%) Windows Server 2012
3 2 (12.50%) Windows Server 2016
3 2 (12.50%) Windows Server 2019
4 1 (6.25%) Mac OS
Processes & Methodologies
1 14 (87.50%) Customer Service
2 4 (25.00%) ITIL
2 4 (25.00%) ITSM
3 3 (18.75%) Mobile Device Management
3 3 (18.75%) Service Management
4 1 (6.25%) Asset Management
4 1 (6.25%) Business Continuity
4 1 (6.25%) Business Intelligence
4 1 (6.25%) Chat Support
4 1 (6.25%) Customer Requirements
4 1 (6.25%) Digital Marketing
4 1 (6.25%) Health Informatics
4 1 (6.25%) Incident Management
4 1 (6.25%) Informatics
4 1 (6.25%) Network Management
4 1 (6.25%) Problem-Solving
4 1 (6.25%) Programme Management
4 1 (6.25%) Service Delivery
4 1 (6.25%) Software Asset Management
Qualifications
1 2 (12.50%) Microsoft Certification
2 1 (6.25%) AWS Certification
2 1 (6.25%) Degree
2 1 (6.25%) ITIL Certification
2 1 (6.25%) ITIL Foundation Certificate
2 1 (6.25%) MCP
2 1 (6.25%) MCSE
2 1 (6.25%) SC Cleared
2 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 7 (43.75%) Active Directory
2 2 (12.50%) Terminal Services
2 2 (12.50%) VMware Infrastructure
Systems Management
1 5 (31.25%) Microsoft Intune
Vendors
1 8 (50.00%) Microsoft
2 3 (18.75%) ServiceNow
3 2 (12.50%) VMware
4 1 (6.25%) Apple
4 1 (6.25%) SAP