Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 84 86 108
Rank change year-on-year +2 +22 +24
Contract jobs citing Service Management 935 1,355 1,780
As % of all contract jobs advertised in England 2.57% 2.81% 2.53%
As % of the Processes & Methodologies category 2.97% 3.12% 2.79%
Number of daily rates quoted 627 981 1,215
10th Percentile £278 £238 £191
25th Percentile £425 £400 £389
Median daily rate (50th Percentile) £525 £501 £525
Median % change year-on-year +4.90% -4.67% +10.53%
75th Percentile £604 £638 £619
90th Percentile £705 £743 £688
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 16 36 72
10th Percentile £12.53 £17.50 £11.36
25th Percentile £14.91 £20.33 £12.69
Median hourly rate £17.50 £51.75 £18.12
Median % change year-on-year -66.18% +185.67% -13.74%
75th Percentile £20.19 £65.00 £24.44
90th Percentile £26.75 £77.88 £34.76
UK median hourly rate £17.72 £51.75 £20.00
% change year-on-year -65.76% +158.75% -13.83%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,446 43,440 63,865
As % of all contract IT jobs advertised in England 86.42% 90.15% 90.86%
Number of daily rates quoted 20,588 30,513 45,420
10th Percentile £300 £325 £333
25th Percentile £413 £448 £430
Median daily rate (50th Percentile) £525 £550 £540
Median % change year-on-year -4.55% +1.85% +8.00%
75th Percentile £650 £675 £650
90th Percentile £750 £766 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 2,245 1,538 1,746
10th Percentile £12.92 £10.63 £12.50
25th Percentile £15.92 £16.23 £15.25
Median hourly rate £36.50 £36.00 £25.00
Median % change year-on-year +1.39% +44.00% +7.71%
75th Percentile £60.25 £65.00 £49.37
90th Percentile £72.50 £75.00 £65.00
UK median hourly rate £36.27 £35.65 £25.68
% change year-on-year +1.75% +38.82% +5.35%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 16 May 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 16 May 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -28 315 £505 -2.88% 127
North of England +39 176 £497 +10.33% 74
South East -12 159 £575 +21.05% 63
South West +23 155 £500 -13.04% 41
North West +29 93 £493 +9.56% 38
Yorkshire +21 75 £550 +15.79% 24
Midlands +8 59 £468 -10.95% 64
East of England -11 50 £525 +90.91% 26
West Midlands +15 33 £463 +2.78% 40
East Midlands +5 25 £460 -19.12% 23
North East +12 10 £488 +57.26% 15
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (7.59%) Confluence
2 61 (6.52%) SharePoint
3 41 (4.39%) Microsoft Exchange
4 35 (3.74%) SharePoint Server
5 9 (0.96%) CMS
6 4 (0.43%) Skype for Business
7 3 (0.32%) Adobe Experience Manager
8 2 (0.21%) Exchange Server 2007
8 2 (0.21%) Exchange Server 2010
9 1 (0.11%) Apache
9 1 (0.11%) IBM HTTP Server
9 1 (0.11%) IIS
9 1 (0.11%) Tomcat
9 1 (0.11%) WebSphere
9 1 (0.11%) WebSphere Application Server
9 1 (0.11%) WebSphere Portal
Applications
1 64 (6.84%) Microsoft Office
2 30 (3.21%) Microsoft Excel
3 11 (1.18%) Microsoft PowerPoint
4 9 (0.96%) Microsoft Project
5 6 (0.64%) MS Visio
6 4 (0.43%) Spreadsheet
7 2 (0.21%) Chatbot
8 1 (0.11%) Gliffy
Business Applications
1 32 (3.42%) Remedy ITSM
2 14 (1.50%) SAP S/4HANA
3 6 (0.64%) SAP ERP
4 4 (0.43%) Maximo
5 3 (0.32%) Remedy AR System
5 3 (0.32%) Shopify
6 2 (0.21%) Relativity
6 2 (0.21%) SystmOne
6 2 (0.21%) Veritas eDiscovery
7 1 (0.11%) Cloudability
7 1 (0.11%) SAP HCM
7 1 (0.11%) SAP MM
7 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 157 (16.79%) Azure
2 79 (8.45%) Microsoft 365
3 57 (6.10%) AWS
4 45 (4.81%) Power Platform
5 36 (3.85%) Azure Stack
6 26 (2.78%) Entra ID
6 26 (2.78%) SaaS
7 25 (2.67%) GCP
8 19 (2.03%) Azure DevOps
8 19 (2.03%) Azure Monitor
9 17 (1.82%) Azure Storage
10 15 (1.60%) IaaS
11 12 (1.28%) OneDrive
12 10 (1.07%) PaaS
12 10 (1.07%) Serverless
13 8 (0.86%) Amazon EC2
13 8 (0.86%) PowerApps
14 6 (0.64%) Amazon S3
14 6 (0.64%) AWS Lambda
14 6 (0.64%) OpenShift
Communications & Networking
1 72 (7.70%) Firewall
2 35 (3.74%) BGP
3 30 (3.21%) DHCP
3 30 (3.21%) DNS
4 16 (1.71%) Network Security
5 13 (1.39%) VPN
5 13 (1.39%) WAN
6 12 (1.28%) LAN
7 10 (1.07%) HTTPS
8 9 (0.96%) Skype
8 9 (0.96%) Wireless
9 7 (0.75%) Cisco ASA
10 6 (0.64%) Cisco ISE
10 6 (0.64%) VSAN
11 5 (0.53%) AMQP
11 5 (0.53%) TCP/IP
12 4 (0.43%) SAN
13 3 (0.32%) BIG-IP
13 3 (0.32%) SMTP
14 2 (0.21%) Unified Communications
Database & Business Intelligence
1 40 (4.28%) Power BI
2 11 (1.18%) Big Data
2 11 (1.18%) Data Lake
2 11 (1.18%) SQL Server
3 10 (1.07%) Relational Database
4 8 (0.86%) Amazon RDS
5 6 (0.64%) InfluxDB
5 6 (0.64%) Tableau
6 5 (0.53%) Data Mining
6 5 (0.53%) GIS
7 4 (0.43%) MySQL
7 4 (0.43%) Oracle Reports
8 3 (0.32%) Azure SQL Database
8 3 (0.32%) Metadata
8 3 (0.32%) PostgreSQL
8 3 (0.32%) SAP HANA
9 2 (0.21%) Electronic Patient Records
9 2 (0.21%) Flink
10 1 (0.11%) Elasticsearch
10 1 (0.11%) Oracle Database
Development Applications
1 85 (9.09%) JIRA
2 8 (0.86%) Jenkins
2 8 (0.86%) Sonatype Nexus
3 7 (0.75%) Robot Framework
4 5 (0.53%) Git
5 3 (0.32%) Maven
6 2 (0.21%) HP UFT
6 2 (0.21%) Hudson
6 2 (0.21%) LoadRunner
6 2 (0.21%) Visual Studio
7 1 (0.11%) GitLab
7 1 (0.11%) IBM UrbanCode
7 1 (0.11%) Selenium
7 1 (0.11%) SonarQube
7 1 (0.11%) Team Foundation Server
7 1 (0.11%) TestRail
General
1 336 (35.94%) Social Skills
2 147 (15.72%) Finance
3 119 (12.73%) Public Sector
4 115 (12.30%) Analytical Skills
5 62 (6.63%) Banking
6 30 (3.21%) Legal
6 30 (3.21%) Organisational Skills
6 30 (3.21%) Telecoms
7 27 (2.89%) Presentation Skills
8 18 (1.93%) Retail
9 16 (1.71%) Marketing
10 15 (1.60%) Influencing Skills
11 12 (1.28%) Law
12 11 (1.18%) Military
13 10 (1.07%) Local Government
13 10 (1.07%) Manufacturing
14 7 (0.75%) Electronics
15 6 (0.64%) Back Office
15 6 (0.64%) French Language
15 6 (0.64%) Pharmaceutical
Job Titles
1 184 (19.68%) Analyst
2 124 (13.26%) Architect
3 114 (12.19%) Service Manager
4 68 (7.27%) Service Architect
5 63 (6.74%) Service Analyst
6 45 (4.81%) Consultant
7 41 (4.39%) Developer
8 40 (4.28%) IT Analyst
8 40 (4.28%) Lead
9 39 (4.17%) Senior
10 38 (4.06%) IT Manager
11 37 (3.96%) Delivery Manager
12 36 (3.85%) Business Analyst
13 35 (3.74%) Banking Analyst
14 34 (3.64%) IT Services Manager
15 33 (3.53%) Support Analyst
15 33 (3.53%) Transition Manager
16 32 (3.42%) Service Transition Manager
16 32 (3.42%) Support Engineer
17 31 (3.32%) Data Analyst
Libraries, Frameworks & Software Standards
1 35 (3.74%) Web Services
2 18 (1.93%) ARM Templates
3 11 (1.18%) CSS
3 11 (1.18%) REST
4 10 (1.07%) Middleware
5 8 (0.86%) AngularJS
5 8 (0.86%) HTML
5 8 (0.86%) RabbitMQ
6 6 (0.64%) .NET
7 5 (0.53%) Flash
7 5 (0.53%) Twitter Bootstrap
8 4 (0.43%) J2EE
9 3 (0.32%) jQuery
9 3 (0.32%) Kafka
9 3 (0.32%) LDAP
9 3 (0.32%) Sass
9 3 (0.32%) SOAP
9 3 (0.32%) Spring
9 3 (0.32%) Spring MVC
9 3 (0.32%) VML
Miscellaneous
1 86 (9.20%) Management Information System
2 61 (6.52%) CMDB
3 45 (4.81%) PKI
4 37 (3.96%) Private Cloud
5 31 (3.32%) Self-Motivation
5 31 (3.32%) Virtual Team
6 23 (2.46%) Data Centre
7 14 (1.50%) Onboarding
7 14 (1.50%) Product Ownership
8 11 (1.18%) Linux Command Line
9 8 (0.86%) Clustering
10 6 (0.64%) NHS
10 6 (0.64%) Operational Technology
11 5 (0.53%) SCADA
12 4 (0.43%) Analytical Mindset
12 4 (0.43%) Driving Licence
12 4 (0.43%) Enterprise Software
12 4 (0.43%) Smartphone
13 3 (0.32%) Cyber Threat
13 3 (0.32%) Digital Signage
Operating Systems
1 150 (16.04%) Windows
2 65 (6.95%) Windows Server
3 60 (6.42%) Linux
4 52 (5.56%) Windows 10
5 43 (4.60%) Windows Server 2019
6 40 (4.28%) Windows Server 2016
7 24 (2.57%) Windows Server 2012
8 19 (2.03%) Windows NT
9 18 (1.93%) Apple iOS
10 13 (1.39%) Unix
11 6 (0.64%) Android
11 6 (0.64%) Mac OS
12 4 (0.43%) Windows 7
13 2 (0.21%) CentOS
13 2 (0.21%) Red Hat Enterprise Linux
13 2 (0.21%) VMS
14 1 (0.11%) Solaris
14 1 (0.11%) Windows Server 2008
14 1 (0.11%) zOS
Processes & Methodologies
1 497 (53.16%) ITIL
2 342 (36.58%) ITSM
3 185 (19.79%) Agile
4 153 (16.36%) Problem-Solving
5 130 (13.90%) Service Delivery
6 129 (13.80%) Change Management
7 108 (11.55%) Customer Service
8 106 (11.34%) Continuous Improvement
9 94 (10.05%) Problem Management
10 89 (9.52%) Service Design
11 87 (9.30%) Project Management
12 86 (9.20%) Asset Management
13 85 (9.09%) Incident Management
14 74 (7.91%) DevOps
15 72 (7.70%) Stakeholder Management
16 67 (7.17%) Configuration Management
17 66 (7.06%) Release Management
18 63 (6.74%) Mentoring
19 62 (6.63%) Capacity Management
20 61 (6.52%) Project Delivery
Programming Languages
1 59 (6.31%) PowerShell
2 40 (4.28%) SQL
3 24 (2.57%) Python
4 23 (2.46%) C#
5 19 (2.03%) Bicep
5 19 (2.03%) VB
5 19 (2.03%) VBScript
6 12 (1.28%) JavaScript
7 11 (1.18%) Java
8 8 (0.86%) Swift
9 6 (0.64%) Go
10 5 (0.53%) Shell Script
11 4 (0.43%) C
12 3 (0.32%) Bash
13 2 (0.21%) C++
13 2 (0.21%) VBA
14 1 (0.11%) ABAP
14 1 (0.11%) Apex Code
14 1 (0.11%) T-SQL
14 1 (0.11%) VB.NET
Qualifications
1 405 (43.32%) Security Cleared
2 248 (26.52%) SC Cleared
3 179 (19.14%) DV Cleared
4 90 (9.63%) Degree
5 35 (3.74%) ITIL Certification
6 30 (3.21%) Microsoft Certification
7 27 (2.89%) ITIL Foundation Certificate
8 23 (2.46%) BPSS Clearance
9 20 (2.14%) Cisco Certification
10 14 (1.50%) AWS Certification
11 12 (1.28%) Computer Science Degree
12 10 (1.07%) CCNA
13 9 (0.96%) MCSE
14 8 (0.86%) CCNP
15 7 (0.75%) Master's Degree
16 5 (0.53%) A+ Certification
16 5 (0.53%) CCSA
16 5 (0.53%) JNCIA
16 5 (0.53%) VMware Certified Professional (VCP)
17 4 (0.43%) Chartered Engineer
Quality Assurance & Compliance
1 47 (5.03%) SLA
2 36 (3.85%) Government Security Classifications
3 32 (3.42%) QA
4 22 (2.35%) ISO/IEC 20000
5 16 (1.71%) Data Quality
5 16 (1.71%) ISO/IEC 27001
6 13 (1.39%) JSP 440
7 7 (0.75%) RMADS
8 5 (0.53%) Cyber Essentials
8 5 (0.53%) NIST
8 5 (0.53%) PMO
9 4 (0.43%) GDPR
10 3 (0.32%) Accessibility
10 3 (0.32%) COBIT
10 3 (0.32%) GxP
10 3 (0.32%) NCSC
10 3 (0.32%) Sarbanes-Oxley
11 2 (0.21%) ISO 22301
12 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.11%) PCI DSS
System Software
1 100 (10.70%) Active Directory
2 25 (2.67%) VMware Infrastructure
3 22 (2.35%) Virtual Desktop
4 19 (2.03%) Firmware
5 18 (1.93%) Virtual Machines
6 9 (0.96%) Docker
7 7 (0.75%) VMware NSX
8 6 (0.64%) VMware ESXi
9 5 (0.53%) vSphere
10 4 (0.43%) Microsoft Virtual Server
10 4 (0.43%) Virtual Servers
11 1 (0.11%) BitLocker
11 1 (0.11%) Hyper-V
11 1 (0.11%) NFS
11 1 (0.11%) XenDesktop
Systems Management
1 54 (5.78%) SCCM
2 48 (5.13%) SCOM
3 40 (4.28%) WSUS
4 33 (3.53%) Microsoft Intune
5 30 (3.21%) Terraform
6 27 (2.89%) Kubernetes
7 26 (2.78%) Ansible
8 20 (2.14%) Active Directory Federation Services
9 19 (2.03%) Sysprep
10 16 (1.71%) OPNET
11 11 (1.18%) Puppet
12 6 (0.64%) Grafana
12 6 (0.64%) Progress Chef
12 6 (0.64%) Prometheus
12 6 (0.64%) Systems Management Server (SMS)
12 6 (0.64%) vCenter Server
13 5 (0.53%) Docker Swarm
14 4 (0.43%) IBM BigFix
14 4 (0.43%) Single Sign-On
14 4 (0.43%) Tivoli
Vendors
1 217 (23.21%) Microsoft
2 153 (16.36%) ServiceNow
3 50 (5.35%) Atlassian
4 38 (4.06%) Remedy
5 32 (3.42%) SAP
6 25 (2.67%) VMware
7 22 (2.35%) Cisco
8 17 (1.82%) Google
9 16 (1.71%) Oracle
10 15 (1.60%) BMC
11 9 (0.96%) Okta
12 8 (0.86%) Apple
12 8 (0.86%) Dell
13 7 (0.75%) Cadence
13 7 (0.75%) CheckPoint
13 7 (0.75%) Juniper
13 7 (0.75%) Salesforce
14 6 (0.64%) Blue Coat
14 6 (0.64%) Citrix
14 6 (0.64%) Palo Alto