SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024		 Same period 2023 Same period 2022
Rank 129 164 170
Rank change year-on-year +35 +6 +12
Contract jobs citing SLA 667 774 1,202
As % of all contract jobs advertised in England 1.81% 1.58% 1.72%
As % of the Quality Assurance & Compliance category 12.80% 11.81% 13.07%
Number of daily rates quoted 315 436 771
10th Percentile £150 £138 £131
25th Percentile £206 £189 £183
Median daily rate (50th Percentile) £330 £300 £350
Median % change year-on-year +10.00% -14.29% -6.67%
75th Percentile £493 £494 £525
90th Percentile £582 £588 £638
UK median daily rate £330 £300 £375
% change year-on-year +10.00% -20.00% -6.25%
Number of hourly rates quoted 88 67 85
10th Percentile £11.07 £12.50 £11.36
25th Percentile £12.80 £14.70 £12.31
Median hourly rate £14.60 £18.50 £16.50
Median % change year-on-year -21.08% +12.12% +17.86%
75th Percentile £23.85 £29.30 £20.00
90th Percentile £33.05 £44.50 £31.00
UK median hourly rate £14.75 £18.50 £16.50
% change year-on-year -20.27% +12.12% +17.86%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,210 6,556 9,200
As % of all contract IT jobs advertised in England 14.17% 13.39% 13.13%
Number of daily rates quoted 3,341 4,467 6,300
10th Percentile £300 £287 £289
25th Percentile £406 £413 £406
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £513 £525 £514
% change year-on-year -2.38% +2.09% +8.26%
Number of hourly rates quoted 349 215 265
10th Percentile £10.95 £15.21 £12.02
25th Percentile £13.18 £18.84 £16.50
Median hourly rate £22.50 £37.50 £28.50
Median % change year-on-year -40.00% +31.58% +35.71%
75th Percentile £45.00 £63.49 £49.25
90th Percentile £68.75 £79.90 £69.52
UK median hourly rate £21.06 £35.00 £30.50
% change year-on-year -39.84% +14.75% +45.24%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 10 May 2024.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 10 May 2024.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +86 223 £400 +6.67% 108
South East +1 153 £295 +22.92% 95
North of England +21 133 £493 +23.25% 91
North West +44 99 £520 +11.53% 55
South West +35 66 £275 +57.14% 39
Midlands +14 59 £245 -16.95% 67
West Midlands +7 47 £240 -26.15% 47
Yorkshire -15 33 £425 +61.90% 26
East of England -36 22 £258 -6.36% 45
East Midlands +19 12 £270 +42.11% 20
North East +13 1 - - 10
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (5.10%) Microsoft Exchange
2 22 (3.30%) SharePoint
3 3 (0.45%) Adobe Experience Manager
3 3 (0.45%) IIS
4 2 (0.30%) Alfresco
4 2 (0.30%) Confluence
4 2 (0.30%) Exchange Server 2007
4 2 (0.30%) JBoss
4 2 (0.30%) OpenStack
4 2 (0.30%) Skype for Business
5 1 (0.15%) Exchange Server 2010
5 1 (0.15%) Exchange Server 2013
5 1 (0.15%) Red Hat Fuse
5 1 (0.15%) Tomcat
Applications
1 91 (13.64%) Microsoft Office
2 60 (9.00%) Microsoft Excel
3 23 (3.45%) Microsoft PowerPoint
4 13 (1.95%) MS Visio
5 6 (0.90%) Spreadsheet
6 3 (0.45%) Adobe Creative Suite
7 1 (0.15%) SPSS
Business Applications
1 7 (1.05%) Remedy ITSM
1 7 (1.05%) SAP S/4HANA
2 5 (0.75%) Oracle General Ledger
3 3 (0.45%) NEC Housing
3 3 (0.45%) Oracle AGIS
3 3 (0.45%) Oracle Applications
3 3 (0.45%) Oracle Assets
3 3 (0.45%) Oracle Cash Management
3 3 (0.45%) Oracle Financials
3 3 (0.45%) Oracle Payables
3 3 (0.45%) Oracle Receivables
3 3 (0.45%) Shopify
4 2 (0.30%) Oracle Procure-to-Pay
4 2 (0.30%) Oracle Subledger Accounting
5 1 (0.15%) Dynamics GP
5 1 (0.15%) Temenos T24
Cloud Services
1 121 (18.14%) Microsoft 365
2 56 (8.40%) Azure
3 34 (5.10%) AWS
4 33 (4.95%) Power Platform
5 17 (2.55%) Entra ID
6 16 (2.40%) OneDrive
7 12 (1.80%) SuccessFactors
8 7 (1.05%) GCP
8 7 (1.05%) WhatsApp
9 6 (0.90%) Dynamics 365
9 6 (0.90%) IaaS
10 5 (0.75%) Lucidchart
10 5 (0.75%) PaaS
10 5 (0.75%) Power Automate
10 5 (0.75%) SaaS
10 5 (0.75%) Serverless
11 4 (0.60%) IBM Blueworks
12 3 (0.45%) Amazon EKS
12 3 (0.45%) Azure Storage
12 3 (0.45%) Mimecast
Communications & Networking
1 57 (8.55%) LAN
2 49 (7.35%) VPN
3 41 (6.15%) WAN
4 39 (5.85%) Wireless
5 37 (5.55%) Firewall
6 16 (2.40%) TCP/IP
7 15 (2.25%) Internet
8 14 (2.10%) SAN
9 13 (1.95%) MPLS
10 12 (1.80%) DNS
10 12 (1.80%) Remote Desktop
10 12 (1.80%) Wi-Fi
11 11 (1.65%) PSTN
12 10 (1.50%) DHCP
12 10 (1.50%) SD-WAN
12 10 (1.50%) VoIP
13 9 (1.35%) BGP
13 9 (1.35%) DWDM
13 9 (1.35%) IPsec
14 8 (1.20%) Ethernet
Database & Business Intelligence
1 19 (2.85%) Power BI
2 13 (1.95%) SQL Server
3 10 (1.50%) Data Warehouse
4 8 (1.20%) SQL Server Integration Services
5 7 (1.05%) SQL Server Reporting Services
5 7 (1.05%) Tableau
6 5 (0.75%) Oracle Reports
6 5 (0.75%) PostgreSQL
7 3 (0.45%) MySQL
8 2 (0.30%) Amazon RDS
8 2 (0.30%) Big Data
8 2 (0.30%) Data Lake
8 2 (0.30%) Data Mining
8 2 (0.30%) GIS
9 1 (0.15%) Elasticsearch
9 1 (0.15%) HDInsight
9 1 (0.15%) InterSystems Cache
9 1 (0.15%) MongoDB
9 1 (0.15%) Relational Database
9 1 (0.15%) SQL Server Analysis Services
Development Applications
1 5 (0.75%) Git
2 4 (0.60%) Mocha
3 3 (0.45%) JIRA
3 3 (0.45%) Maven
4 1 (0.15%) Bitbucket
4 1 (0.15%) Cypress.io
4 1 (0.15%) GoCD
4 1 (0.15%) Jenkins
4 1 (0.15%) JUnit
4 1 (0.15%) Octopus Deploy
4 1 (0.15%) TeamCity
4 1 (0.15%) Visual Studio
4 1 (0.15%) Yeoman
General
1 285 (42.73%) Social Skills
2 128 (19.19%) Finance
3 109 (16.34%) Analytical Skills
4 59 (8.85%) Public Sector
5 33 (4.95%) Banking
6 28 (4.20%) Telecoms
7 24 (3.60%) Organisational Skills
8 22 (3.30%) Retail
9 21 (3.15%) Marketing
10 19 (2.85%) Legal
11 15 (2.25%) Police
12 13 (1.95%) Presentation Skills
13 12 (1.80%) Financial Institution
14 10 (1.50%) Investment Banking
14 10 (1.50%) Manufacturing
15 7 (1.05%) Billing
15 7 (1.05%) Electronics
15 7 (1.05%) French Language
16 6 (0.90%) Advertising
16 6 (0.90%) Front Office
Job Titles
1 131 (19.64%) Analyst
2 83 (12.44%) Service Analyst
3 70 (10.49%) Service Desk Analyst
4 56 (8.40%) Support Engineer
5 47 (7.05%) Service Desk Agent
6 35 (5.25%) Lead
7 32 (4.80%) 1st Line Support
8 30 (4.50%) IT Support
9 28 (4.20%) Architect
10 26 (3.90%) Network Engineer
11 25 (3.75%) Senior
11 25 (3.75%) Technical Support
12 23 (3.45%) IT Engineer
13 22 (3.30%) Service Manager
14 18 (2.70%) 2nd Line Support
14 18 (2.70%) Desktop Support
14 18 (2.70%) Support Specialist
15 17 (2.55%) Delivery Manager
16 16 (2.40%) Consultant
16 16 (2.40%) Technical Specialist
Libraries, Frameworks & Software Standards
1 6 (0.90%) .NET
1 6 (0.90%) Web Services
2 5 (0.75%) Jest
2 5 (0.75%) Node.js
2 5 (0.75%) React
2 5 (0.75%) REST
2 5 (0.75%) XMPP
3 4 (0.60%) AngularJS
3 4 (0.60%) Redux
3 4 (0.60%) Spring
4 3 (0.45%) CSS
4 3 (0.45%) J2EE
4 3 (0.45%) jQuery
4 3 (0.45%) Ruby on Rails
4 3 (0.45%) Sass
4 3 (0.45%) Software Packaging
4 3 (0.45%) Spring Boot
4 3 (0.45%) Spring MVC
4 3 (0.45%) Twitter Bootstrap
4 3 (0.45%) VML
Miscellaneous
1 39 (5.85%) Management Information System
2 25 (3.75%) Data Centre
3 13 (1.95%) Self-Motivation
4 11 (1.65%) Distributed Systems
5 10 (1.50%) BYOD
6 9 (1.35%) Analytical Mindset
6 9 (1.35%) Public Cloud
6 9 (1.35%) Video Conferencing
7 8 (1.20%) CMDB
7 8 (1.20%) FMCG
7 8 (1.20%) Hedge funds
7 8 (1.20%) Virtual Team
8 7 (1.05%) Digital Signage
8 7 (1.05%) Driving Licence
9 5 (0.75%) Data Protection Act
9 5 (0.75%) Onboarding
9 5 (0.75%) PKI
10 4 (0.60%) CCTV
10 4 (0.60%) Security Operations Centre
10 4 (0.60%) Security Posture
Operating Systems
1 191 (28.64%) Windows
2 89 (13.34%) Windows 10
3 33 (4.95%) Windows 7
4 31 (4.65%) Linux
5 27 (4.05%) Unix
6 23 (3.45%) Windows Server
7 22 (3.30%) Apple iOS
8 15 (2.25%) Mac OS
9 9 (1.35%) Android
10 3 (0.45%) Red Hat Enterprise Linux
10 3 (0.45%) Ubuntu
10 3 (0.45%) Windows Server 2012
11 2 (0.30%) Mac OS X
11 2 (0.30%) Windows Server 2016
12 1 (0.15%) AIX
12 1 (0.15%) Windows Server 2019
12 1 (0.15%) Windows XP
Processes & Methodologies
1 217 (32.53%) Problem-Solving
2 202 (30.28%) Customer Service
3 146 (21.89%) ITIL
4 109 (16.34%) Service Delivery
5 67 (10.04%) Agile
6 57 (8.55%) ITSM
7 52 (7.80%) Continuous Improvement
8 51 (7.65%) Incident Management
9 46 (6.90%) Service Management
10 44 (6.60%) Time Management
11 43 (6.45%) Customer Requirements
12 39 (5.85%) Stakeholder Management
13 36 (5.40%) Change Management
13 36 (5.40%) Customer Experience
14 34 (5.10%) Problem Management
15 29 (4.35%) Business Case
16 28 (4.20%) Decision-Making
17 27 (4.05%) Coaching
17 27 (4.05%) Project Management
17 27 (4.05%) Workflow
Programming Languages
1 37 (5.55%) SQL
2 31 (4.65%) PowerShell
3 16 (2.40%) Java
4 11 (1.65%) Python
5 7 (1.05%) JavaScript
5 7 (1.05%) T-SQL
6 6 (0.90%) C#
7 4 (0.60%) Kusto Query Language
7 4 (0.60%) Search Processing Language
8 3 (0.45%) C++
8 3 (0.45%) Ruby
8 3 (0.45%) VB.NET
9 2 (0.30%) VBScript
10 1 (0.15%) R
10 1 (0.15%) TypeScript
10 1 (0.15%) VB
Qualifications
1 178 (26.69%) Security Cleared
2 115 (17.24%) SC Cleared
3 67 (10.04%) Degree
4 50 (7.50%) DV Cleared
5 33 (4.95%) Cisco Certification
6 27 (4.05%) BPSS Clearance
7 23 (3.45%) CCNP
8 22 (3.30%) CCNA
8 22 (3.30%) ITIL Certification
9 15 (2.25%) Microsoft Certification
10 11 (1.65%) MCSE
11 9 (1.35%) Computer Science Degree
12 5 (0.75%) CCSA
12 5 (0.75%) JNCIA
12 5 (0.75%) Master's Degree
13 4 (0.60%) BC Cleared
13 4 (0.60%) MCSA
14 3 (0.45%) JNCIS
15 2 (0.30%) MCP
15 2 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (2.55%) QA
2 10 (1.50%) Data Quality
3 9 (1.35%) Disclosure Scotland
4 5 (0.75%) GDPR
5 4 (0.60%) ISO/IEC 20000
5 4 (0.60%) NIST
6 3 (0.45%) Accessibility
6 3 (0.45%) ISO 9001
7 2 (0.30%) Actionable Recommendations
8 1 (0.15%) Cyber Essentials
8 1 (0.15%) ISO/IEC 27001
System Software
1 100 (14.99%) Active Directory
2 28 (4.20%) VMware Infrastructure
3 14 (2.10%) Hyper-V
4 8 (1.20%) Firmware
5 7 (1.05%) Virtual Machines
6 5 (0.75%) Virtual Desktop
6 5 (0.75%) vSphere
7 4 (0.60%) BitLocker
8 3 (0.45%) Microsoft Virtual Server
8 3 (0.45%) Virtual Servers
9 2 (0.30%) Microsoft App-V
10 1 (0.15%) Docker
10 1 (0.15%) KVM
10 1 (0.15%) vCloud
Systems Management
1 56 (8.40%) SCCM
2 27 (4.05%) Microsoft Intune
3 7 (1.05%) AirWatch
4 6 (0.90%) Active Directory Federation Services
4 6 (0.90%) Kubernetes
4 6 (0.90%) Systems Management Server (SMS)
5 5 (0.75%) SCOM
5 5 (0.75%) WSUS
6 4 (0.60%) Ansible
6 4 (0.60%) Single Sign-On
6 4 (0.60%) Terraform
6 4 (0.60%) WhatsUp Gold
7 3 (0.45%) OPNET
8 2 (0.30%) Jamf Pro
8 2 (0.30%) NetBackup
8 2 (0.30%) Progress Chef
8 2 (0.30%) Puppet
8 2 (0.30%) Salt
8 2 (0.30%) SCVMM
8 2 (0.30%) VxRail
Vendors
1 228 (34.18%) Microsoft
2 85 (12.74%) ServiceNow
3 48 (7.20%) Cisco
4 34 (5.10%) SAP
4 34 (5.10%) VMware
5 28 (4.20%) HP
6 19 (2.85%) Apple
7 17 (2.55%) Juniper
8 15 (2.25%) Dell
9 14 (2.10%) Citrix
10 12 (1.80%) BT
10 12 (1.80%) F5
11 11 (1.65%) Remedy
12 10 (1.50%) Infoblox
12 10 (1.50%) Oracle
12 10 (1.50%) Palo Alto
13 9 (1.35%) Blue Coat
13 9 (1.35%) CheckPoint
14 8 (1.20%) Avaya
14 8 (1.20%) Computacenter
510 SLA jobs Nationwide