1st Line Service Desk Analyst Contracts in London

First Line Service Desk Analyst
England > London

The median First Line Service Desk Analyst daily rate in London is £150 according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 390 483 595
Rank change year-on-year +93 +112 -139
Contract jobs requiring a 1st Line Service Desk Analyst 4 6 9
As % of all contract jobs advertised in London 0.023% 0.023% 0.023%
As % of the Job Titles category 0.024% 0.024% 0.025%
Number of daily rates quoted 4 6 7
10th Percentile £127 £168 £132
25th Percentile £142 £200 £158
Median daily rate (50th Percentile) £150 £205 £175
Median % change year-on-year -26.95% +17.14% +34.62%
75th Percentile £154 £221 £183
90th Percentile £158 £225 £188
England median daily rate £150 £145 £150
% change year-on-year +3.75% -3.61% +8.11%
Number of hourly rates quoted 0 0 2
10th Percentile - - £15.65
25th Percentile - - £16.63
Median hourly rate - - £18.50
75th Percentile - - £20.63
90th Percentile - - £21.75
England median hourly rate £14.50 £17.00 £19.50
% change year-on-year -14.71% -12.82% +56.00%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,466 24,974 36,637
% of contract IT jobs with a recognized job title 93.32% 95.21% 95.33%
Number of daily rates quoted 11,897 18,116 26,808
10th Percentile £325 £363 £375
25th Percentile £444 £463 £470
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £685 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 325 280 441
10th Percentile £16.01 £18.00 £16.50
25th Percentile £20.02 £22.86 £22.68
Median hourly rate £27.50 £36.00 £35.00
Median % change year-on-year -23.61% +2.86% +9.38%
75th Percentile £46.48 £62.95 £49.25
90th Percentile £65.02 £80.00 £68.75
England median hourly rate £37.50 £45.00 £23.00
% change year-on-year -16.67% +95.65% +4.55%

1st Line Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Service Desk Analyst in London

1st Line Service Desk Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st Line Service Desk Analyst in London.

Daily rate trend for 1st Line Service Desk Analyst in London

1st Line Service Desk Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st Line Service Desk Analyst in London.

Hourly rate trend for 1st Line Service Desk Analyst in London

1st Line Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the London region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +44 3 £150 +7.14% 1
1st Line Service Desk Analyst
England

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 10 May 2024, 1st Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st Line Service Desk Analyst in the job title.

1 4 (100.00%) Social Skills
2 3 (75.00%) Customer Service
2 3 (75.00%) ITIL
3 2 (50.00%) Microsoft Office
3 2 (50.00%) Degree
3 2 (50.00%) Microsoft 365
3 2 (50.00%) ServiceNow
4 1 (25.00%) Chat Support
4 1 (25.00%) Problem-Solving
4 1 (25.00%) Public Sector
4 1 (25.00%) Marketing
4 1 (25.00%) AWS Certification
4 1 (25.00%) Entra ID
4 1 (25.00%) Windows 10
4 1 (25.00%) Azure
4 1 (25.00%) AWS
4 1 (25.00%) Network Management
4 1 (25.00%) French Language
4 1 (25.00%) Spanish Language
4 1 (25.00%) Swedish Language
4 1 (25.00%) Digital Marketing
4 1 (25.00%) SAP
4 1 (25.00%) Windows
4 1 (25.00%) MCSE
4 1 (25.00%) Business Intelligence
4 1 (25.00%) Microsoft
4 1 (25.00%) Active Directory
4 1 (25.00%) Citrix
4 1 (25.00%) Microsoft Certification
4 1 (25.00%) A+ Certification

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (50.00%) Microsoft Office
Cloud Services
1 2 (50.00%) Microsoft 365
2 1 (25.00%) AWS
2 1 (25.00%) Azure
2 1 (25.00%) Entra ID
General
1 4 (100.00%) Social Skills
2 1 (25.00%) Electronics
2 1 (25.00%) Finance
2 1 (25.00%) French Language
2 1 (25.00%) Legal
2 1 (25.00%) Manufacturing
2 1 (25.00%) Marketing
2 1 (25.00%) Public Sector
2 1 (25.00%) Spanish Language
2 1 (25.00%) Swedish Language
2 1 (25.00%) Telecoms
Operating Systems
1 1 (25.00%) Windows
1 1 (25.00%) Windows 10
Processes & Methodologies
1 3 (75.00%) Customer Service
1 3 (75.00%) ITIL
2 1 (25.00%) Business Continuity
2 1 (25.00%) Business Intelligence
2 1 (25.00%) Chat Support
2 1 (25.00%) Digital Marketing
2 1 (25.00%) ITSM
2 1 (25.00%) Network Management
2 1 (25.00%) Problem-Solving
2 1 (25.00%) Programme Management
2 1 (25.00%) Service Delivery
2 1 (25.00%) Service Management
Qualifications
1 2 (50.00%) Degree
2 1 (25.00%) A+ Certification
2 1 (25.00%) AWS Certification
2 1 (25.00%) ITIL Certification
2 1 (25.00%) MCSE
2 1 (25.00%) Microsoft Certification
System Software
1 1 (25.00%) Active Directory
Vendors
1 2 (50.00%) ServiceNow
2 1 (25.00%) Citrix
2 1 (25.00%) Microsoft
2 1 (25.00%) SAP