ITSM Contracts in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 151 125 216
Rank change year-on-year -26 +91 +65
Contract jobs citing ITSM 291 532 515
As % of all contract jobs advertised in London 1.67% 2.06% 1.34%
As % of the Processes & Methodologies category 1.88% 2.26% 1.45%
Number of daily rates quoted 161 367 391
10th Percentile £208 £250 £213
25th Percentile £320 £410 £415
Median daily rate (50th Percentile) £500 £475 £535
Median % change year-on-year +5.26% -11.21% +7.00%
75th Percentile £575 £590 £613
90th Percentile £688 £725 £688
England median daily rate £498 £460 £498
% change year-on-year +8.15% -7.54% +4.74%
Number of hourly rates quoted 7 7 8
10th Percentile £17.28 £16.13 £17.90
25th Percentile £18.13 £18.07 £20.38
Median hourly rate £20.00 £21.00 £21.00
Median % change year-on-year -4.76% - -
75th Percentile £38.75 £21.75 £25.40
90th Percentile £61.70 £27.49 £33.32
England median hourly rate £14.59 £14.50 £13.66
% change year-on-year +0.59% +6.15% -26.16%

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 15,475 23,527 35,605
As % of all contract IT jobs advertised in London 88.65% 90.92% 92.33%
Number of daily rates quoted 11,094 16,975 26,024
10th Percentile £343 £375 £388
25th Percentile £450 £475 £475
Median daily rate (50th Percentile) £550 £593 £575
Median % change year-on-year -7.17% +3.04% +9.52%
75th Percentile £688 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £540
% change year-on-year -4.55% +1.85% +8.00%
Number of hourly rates quoted 307 269 415
10th Percentile £15.77 £18.40 £17.55
25th Percentile £20.00 £22.49 £24.25
Median hourly rate £27.84 £37.34 £37.50
Median % change year-on-year -25.44% -0.43% +14.77%
75th Percentile £48.75 £64.25 £51.61
90th Percentile £66.85 £82.30 £68.75
England median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +7.71%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ITSM in London.

Daily rate trend for ITSM in London

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 16 May 2024.

Daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ITSM in London.

Hourly rate trend for ITSM in London

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 16 May 2024.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -7 29 £538 +16.22% 12
West London +20 11 £250 -47.37% 4
East London +2 9 £400 +25.00% 2
South London +1 3 £250 -47.37% 2
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (3.78%) Microsoft Exchange
2 10 (3.44%) Skype for Business
3 5 (1.72%) SharePoint
4 4 (1.37%) CMS
5 2 (0.69%) Confluence
Applications
1 30 (10.31%) Microsoft Office
2 4 (1.37%) Microsoft Excel
3 2 (0.69%) Microsoft PowerPoint
4 1 (0.34%) Chatbot
Business Applications
1 7 (2.41%) Remedy ITSM
2 3 (1.03%) SAP ERP
2 3 (1.03%) SAP S/4HANA
3 2 (0.69%) Remedy AR System
3 2 (0.69%) SAP CO
3 2 (0.69%) SAP FI
3 2 (0.69%) SAP FI/CO
3 2 (0.69%) SAP FSCM
Cloud Services
1 33 (11.34%) Microsoft 365
2 21 (7.22%) Azure
3 11 (3.78%) AWS
4 7 (2.41%) GCP
5 6 (2.06%) IaaS
6 4 (1.37%) Power Platform
7 3 (1.03%) Entra ID
8 2 (0.69%) Amazon EC2
8 2 (0.69%) Amazon ECR
8 2 (0.69%) Amazon EKS
8 2 (0.69%) Amazon S3
8 2 (0.69%) AWS CloudFormation
8 2 (0.69%) AWS Lambda
8 2 (0.69%) Google Workspace
8 2 (0.69%) Route 53
8 2 (0.69%) SaaS
8 2 (0.69%) Serverless
8 2 (0.69%) SuccessFactors
8 2 (0.69%) Virtual Private Cloud
9 1 (0.34%) Google App Engine
Communications & Networking
1 21 (7.22%) VPN
2 14 (4.81%) Wireless
3 11 (3.78%) Skype
3 11 (3.78%) WAN
4 8 (2.75%) Firewall
5 7 (2.41%) Cisco Nexus
5 7 (2.41%) LAN
6 6 (2.06%) BGP
6 6 (2.06%) IPsec
6 6 (2.06%) MPLS
6 6 (2.06%) OSPF
6 6 (2.06%) VXLAN
7 4 (1.37%) Cisco Wireless
7 4 (1.37%) DWDM
7 4 (1.37%) IP Telephony
7 4 (1.37%) SD-WAN
7 4 (1.37%) VoIP
8 3 (1.03%) DHCP
8 3 (1.03%) DNS
9 2 (0.69%) Intranet
Database & Business Intelligence
1 6 (2.06%) SQL Server
2 3 (1.03%) Power BI
2 3 (1.03%) Relational Database
3 2 (0.69%) Amazon RDS
3 2 (0.69%) Tableau
4 1 (0.34%) Azure SQL Database
4 1 (0.34%) DB2
4 1 (0.34%) SAP HANA
Development Applications
1 5 (1.72%) JIRA
General
1 91 (31.27%) Social Skills
2 72 (24.74%) Finance
3 32 (11.00%) Analytical Skills
4 28 (9.62%) Banking
5 19 (6.53%) Telecoms
6 18 (6.19%) Public Sector
7 10 (3.44%) Legal
8 8 (2.75%) Financial Institution
8 8 (2.75%) Inclusion and Diversity
8 8 (2.75%) Presentation Skills
9 6 (2.06%) Retail
10 4 (1.37%) French Language
10 4 (1.37%) Marketing
11 3 (1.03%) Influencing Skills
12 2 (0.69%) Electronics
12 2 (0.69%) Manufacturing
12 2 (0.69%) Military
12 2 (0.69%) Organisational Skills
13 1 (0.34%) Front Office
13 1 (0.34%) Law
Job Titles
1 63 (21.65%) Analyst
2 58 (19.93%) Architect
3 35 (12.03%) ServiceNow Architect
4 32 (11.00%) Service Analyst
5 30 (10.31%) Developer
6 27 (9.28%) ServiceNow Developer
7 26 (8.93%) IT Analyst
8 21 (7.22%) Consultant
9 19 (6.53%) Service Desk Analyst
9 19 (6.53%) Service Manager
10 18 (6.19%) Business Analyst
10 18 (6.19%) Senior
10 18 (6.19%) Service Architect
11 16 (5.50%) Banking Analyst
12 15 (5.15%) ITSM Developer
13 12 (4.12%) Data Analyst
13 12 (4.12%) Lead
14 11 (3.78%) Business IT Analyst
14 11 (3.78%) Desktop Support
14 11 (3.78%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (2.06%) Web Services
2 5 (1.72%) CSS
2 5 (1.72%) HTML
2 5 (1.72%) JSON
2 5 (1.72%) SOAP
3 4 (1.37%) AngularJS
3 4 (1.37%) XML
4 3 (1.03%) REST
5 2 (0.69%) Ajax
5 2 (0.69%) Twitter Bootstrap
6 1 (0.34%) .NET
6 1 (0.34%) DCOM
6 1 (0.34%) DHTML
6 1 (0.34%) JAX-WS
6 1 (0.34%) LDAP
6 1 (0.34%) Lightning Web Components
6 1 (0.34%) Middleware
6 1 (0.34%) SAML
6 1 (0.34%) WSDL
6 1 (0.34%) XHTML
Miscellaneous
1 45 (15.46%) CMDB
2 12 (4.12%) Management Information System
3 7 (2.41%) Analytical Mindset
3 7 (2.41%) Hedge funds
3 7 (2.41%) Product Ownership
4 6 (2.06%) iPhone
5 4 (1.37%) Blackberry
6 3 (1.03%) Enterprise Software
6 3 (1.03%) NHS
6 3 (1.03%) Onboarding
6 3 (1.03%) Self-Motivation
7 2 (0.69%) Driving Licence
7 2 (0.69%) FMCG
7 2 (0.69%) Greenfield Project
7 2 (0.69%) Legacy Systems
7 2 (0.69%) Linux Command Line
7 2 (0.69%) Smartphone
8 1 (0.34%) Animation
8 1 (0.34%) Data Protection Act
8 1 (0.34%) Handset
Operating Systems
1 47 (16.15%) Windows
2 30 (10.31%) Windows 10
3 10 (3.44%) Apple iOS
3 10 (3.44%) Windows Server
4 7 (2.41%) Linux
4 7 (2.41%) Windows 7
5 6 (2.06%) Unix
6 3 (1.03%) Mac OS
6 3 (1.03%) Red Hat Enterprise Linux
6 3 (1.03%) VMS
7 2 (0.69%) Android
7 2 (0.69%) Windows Server 2012
8 1 (0.34%) zOS
Processes & Methodologies
1 161 (55.33%) ITIL
2 119 (40.89%) Service Management
3 51 (17.53%) Change Management
4 46 (15.81%) Problem-Solving
5 43 (14.78%) Customer Service
6 38 (13.06%) Incident Management
7 32 (11.00%) Customer Requirements
8 31 (10.65%) Agile
9 29 (9.97%) Service Delivery
10 24 (8.25%) Configuration Management
11 23 (7.90%) Asset Management
11 23 (7.90%) Problem Management
12 18 (6.19%) Project Management
13 13 (4.47%) DevOps
13 13 (4.47%) Roadmaps
13 13 (4.47%) Service Design
14 12 (4.12%) Continuous Improvement
14 12 (4.12%) Stakeholder Management
15 10 (3.44%) Business Strategy
15 10 (3.44%) User Experience
Programming Languages
1 6 (2.06%) JavaScript
1 6 (2.06%) SQL
2 4 (1.37%) PowerShell
3 1 (0.34%) Apex Code
3 1 (0.34%) C
3 1 (0.34%) C#
3 1 (0.34%) C++
3 1 (0.34%) Perl
3 1 (0.34%) TypeScript
3 1 (0.34%) VB.NET
Qualifications
1 36 (12.37%) Security Cleared
2 28 (9.62%) Degree
3 23 (7.90%) ITIL Certification
3 23 (7.90%) SC Cleared
4 16 (5.50%) DV Cleared
5 10 (3.44%) Cisco Certification
6 8 (2.75%) Microsoft Certification
7 6 (2.06%) CCNA
7 6 (2.06%) CCNP
8 5 (1.72%) Computer Science Degree
9 4 (1.37%) ITIL Foundation Certificate
9 4 (1.37%) MCITP
10 2 (0.69%) A+ Certification
10 2 (0.69%) BPSS Clearance
10 2 (0.69%) CCIE
10 2 (0.69%) Master's Degree
10 2 (0.69%) MBA
10 2 (0.69%) PMI Certification
10 2 (0.69%) PMP
10 2 (0.69%) PRINCE2 Certification
Quality Assurance & Compliance
1 38 (13.06%) SLA
2 4 (1.37%) Accessibility
2 4 (1.37%) ISO/IEC 27001
3 2 (0.69%) Data Quality
3 2 (0.69%) GRC
4 1 (0.34%) GDPR
4 1 (0.34%) QA
System Software
1 28 (9.62%) Active Directory
2 7 (2.41%) Firmware
3 5 (1.72%) VMware Infrastructure
4 3 (1.03%) vSphere
5 1 (0.34%) BitLocker
5 1 (0.34%) Microsoft Virtual Server
5 1 (0.34%) Virtual Desktop
5 1 (0.34%) Virtual Servers
5 1 (0.34%) VMware NSX
Systems Management
1 13 (4.47%) SCCM
2 8 (2.75%) Jamf Pro
3 4 (1.37%) Microsoft Intune
3 4 (1.37%) SCOM
4 2 (0.69%) AirWatch
4 2 (0.69%) Ansible
4 2 (0.69%) Nagios
4 2 (0.69%) Progress Chef
4 2 (0.69%) Puppet
4 2 (0.69%) Salt
4 2 (0.69%) Single Sign-On
5 1 (0.34%) Active Directory Federation Services
5 1 (0.34%) OPNET
5 1 (0.34%) vCenter Server
Vendors
1 119 (40.89%) ServiceNow
2 57 (19.59%) Microsoft
3 12 (4.12%) Cisco
4 11 (3.78%) Apple
4 11 (3.78%) Citrix
4 11 (3.78%) SAP
4 11 (3.78%) VMware
5 7 (2.41%) Remedy
5 7 (2.41%) Splunk
6 6 (2.06%) F5
6 6 (2.06%) HP
6 6 (2.06%) Infoblox
6 6 (2.06%) Qualys
7 5 (1.72%) Dell
8 4 (1.37%) Avaya
8 4 (1.37%) Becrypt
8 4 (1.37%) Freshdesk
9 3 (1.03%) BMC
10 2 (0.69%) Cognizant
10 2 (0.69%) Red Hat