Service Desk Analyst Contracts in London

Service Desk Analyst
England > London

The median Service Desk Analyst daily rate in London is £185 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 339 375 509
Rank change year-on-year +36 +134 -72
Contract jobs requiring a Service Desk Analyst 56 113 109
As % of all contract jobs advertised in London 0.32% 0.43% 0.28%
As % of the Job Titles category 0.34% 0.45% 0.30%
Number of daily rates quoted 39 95 85
10th Percentile £140 £150 £132
25th Percentile £150 £170 £156
Median daily rate (50th Percentile) £185 £208 £180
Median % change year-on-year -10.84% +15.28% +7.46%
75th Percentile £223 £247 £200
90th Percentile £226 £275 £273
England median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 8 1 14
10th Percentile £20.00 - £12.71
25th Percentile £21.50 £15.50 £14.47
Median hourly rate £22.50 £16.00 £15.50
Median % change year-on-year +40.63% +3.23% -
75th Percentile £33.81 £16.50 £24.24
90th Percentile £40.00 - £42.43
England median hourly rate £15.17 £15.50 £14.75
% change year-on-year -2.13% +5.08% +9.26%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,469 25,124 36,818
% of contract IT jobs with a recognized job title 93.32% 95.22% 95.31%
Number of daily rates quoted 11,901 18,241 26,939
10th Percentile £325 £363 £375
25th Percentile £444 £463 £473
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £688 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 325 285 443
10th Percentile £16.01 £18.00 £16.30
25th Percentile £20.02 £22.75 £22.68
Median hourly rate £27.50 £35.50 £35.00
Median % change year-on-year -22.54% +1.43% +10.62%
75th Percentile £46.48 £62.50 £49.25
90th Percentile £65.02 £80.00 £68.00
England median hourly rate £37.50 £44.06 £23.00
% change year-on-year -14.88% +91.54% +3.00%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in London.

Daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Desk Analyst in London over the 6 months to 12 May 2024.

Daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in London.

Hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Desk Analyst in London over the 6 months to 12 May 2024.

Hourly rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +25 11 £150 -14.29% 1
South London +10 5 £200 -5.88% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 12 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Analyst in the job title.

1 37 (66.07%) Windows
2 33 (58.93%) Microsoft 365
2 33 (58.93%) Customer Service
3 32 (57.14%) Microsoft
4 27 (48.21%) Active Directory
4 27 (48.21%) Microsoft Office
5 26 (46.43%) Windows 10
6 25 (44.64%) ITIL
7 20 (35.71%) ITSM
8 18 (32.14%) Social Skills
9 16 (28.57%) Problem-Solving
10 11 (19.64%) SLA
10 11 (19.64%) ServiceNow
11 10 (17.86%) Microsoft Exchange
12 9 (16.07%) Finance
12 9 (16.07%) Legal
12 9 (16.07%) Analytical Skills
12 9 (16.07%) Incident Management
12 9 (16.07%) Azure
13 8 (14.29%) Security Cleared
13 8 (14.29%) Windows 7
13 8 (14.29%) Ticket Management
13 8 (14.29%) Wireless
13 8 (14.29%) VPN
13 8 (14.29%) Multi-Factor Authentication
14 7 (12.50%) Analytical Mindset
14 7 (12.50%) Financial Institution
14 7 (12.50%) Asset Management
14 7 (12.50%) Hedge funds
15 6 (10.71%) Mac OS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.86%) Microsoft Exchange
2 5 (8.93%) SharePoint
3 1 (1.79%) Confluence
3 1 (1.79%) Skype for Business
Applications
1 27 (48.21%) Microsoft Office
2 3 (5.36%) Microsoft Excel
3 1 (1.79%) Microsoft PowerPoint
3 1 (1.79%) Microsoft Project
Cloud Services
1 33 (58.93%) Microsoft 365
2 9 (16.07%) Azure
3 4 (7.14%) Entra ID
4 2 (3.57%) Google Workspace
4 2 (3.57%) OneDrive
4 2 (3.57%) Slack
5 1 (1.79%) AWS
5 1 (1.79%) SaaS
5 1 (1.79%) Zapier
Communications & Networking
1 8 (14.29%) VPN
1 8 (14.29%) Wireless
2 2 (3.57%) DHCP
2 2 (3.57%) DNS
2 2 (3.57%) TCP/IP
3 1 (1.79%) Cisco IOS
3 1 (1.79%) Internet
3 1 (1.79%) Skype
Development Applications
1 2 (3.57%) JIRA
General
1 18 (32.14%) Social Skills
2 9 (16.07%) Analytical Skills
2 9 (16.07%) Finance
2 9 (16.07%) Legal
3 7 (12.50%) Financial Institution
4 4 (7.14%) Advertising
4 4 (7.14%) Public Sector
5 2 (3.57%) Military
5 2 (3.57%) Telecoms
6 1 (1.79%) Banking
6 1 (1.79%) Electronics
6 1 (1.79%) French Language
6 1 (1.79%) Health Technology
6 1 (1.79%) Law
6 1 (1.79%) Manufacturing
6 1 (1.79%) Marketing
6 1 (1.79%) Spanish Language
6 1 (1.79%) Swedish Language
Miscellaneous
1 7 (12.50%) Analytical Mindset
1 7 (12.50%) Hedge funds
2 3 (5.36%) NHS
3 2 (3.57%) iPhone
3 2 (3.57%) Management Information System
4 1 (1.79%) Animation
4 1 (1.79%) Data Protection Act
4 1 (1.79%) Enterprise Software
4 1 (1.79%) Handset
4 1 (1.79%) iPad
4 1 (1.79%) Onboarding
4 1 (1.79%) Self-Motivation
4 1 (1.79%) Smartphone
4 1 (1.79%) Video Conferencing
Operating Systems
1 37 (66.07%) Windows
2 26 (46.43%) Windows 10
3 8 (14.29%) Windows 7
4 6 (10.71%) Android
4 6 (10.71%) Mac OS
5 3 (5.36%) Apple iOS
6 1 (1.79%) Mac OS X
6 1 (1.79%) VMS
Processes & Methodologies
1 33 (58.93%) Customer Service
2 25 (44.64%) ITIL
3 20 (35.71%) ITSM
4 16 (28.57%) Problem-Solving
5 9 (16.07%) Incident Management
6 8 (14.29%) Multi-Factor Authentication
6 8 (14.29%) Ticket Management
7 7 (12.50%) Asset Management
8 6 (10.71%) Service Management
9 5 (8.93%) Software Asset Management
10 3 (5.36%) Service Delivery
11 2 (3.57%) Investment Management
11 2 (3.57%) Proactive Monitoring
11 2 (3.57%) Process Improvement
11 2 (3.57%) Workflow
12 1 (1.79%) Chat Support
12 1 (1.79%) Collaborative Working
12 1 (1.79%) Customer-Centric Approach
12 1 (1.79%) Customer-Centricity
12 1 (1.79%) Visual Effects
Programming Languages
1 2 (3.57%) Bash
1 2 (3.57%) Python
2 1 (1.79%) Google Apps Script
Qualifications
1 8 (14.29%) Security Cleared
2 4 (7.14%) SC Cleared
3 3 (5.36%) A+ Certification
3 3 (5.36%) Degree
4 2 (3.57%) ITIL Certification
5 1 (1.79%) AWS Certification
5 1 (1.79%) BPSS Clearance
5 1 (1.79%) ITIL Foundation Certificate
5 1 (1.79%) MCSE
5 1 (1.79%) Microsoft Certification
5 1 (1.79%) Network+ Certification
Quality Assurance & Compliance
1 11 (19.64%) SLA
System Software
1 27 (48.21%) Active Directory
2 1 (1.79%) vSphere
Systems Management
1 4 (7.14%) Microsoft Intune
2 2 (3.57%) SCCM
Vendors
1 32 (57.14%) Microsoft
2 11 (19.64%) ServiceNow
3 4 (7.14%) Apple
3 4 (7.14%) Citrix
4 2 (3.57%) Google
4 2 (3.57%) Okta
4 2 (3.57%) SAP
5 1 (1.79%) BeyondTrust
5 1 (1.79%) Cisco
5 1 (1.79%) Mitel
5 1 (1.79%) Progress