Service Desk Support Contracts in London

Service Desk Support
England > London

The median Service Desk Support daily rate in London is £160 according to job vacancies posted during the 6 months to 17 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 385 442 580
Rank change year-on-year +57 +138 -117
Contract jobs requiring a Service Desk Support 10 38 27
As % of all contract jobs advertised in London 0.057% 0.15% 0.070%
As % of the Job Titles category 0.061% 0.15% 0.073%
Number of daily rates quoted 7 25 23
10th Percentile £111 £130 £116
25th Percentile £129 £135 £159
Median daily rate (50th Percentile) £160 £188 £184
Median % change year-on-year -14.67% +1.90% +22.67%
75th Percentile £179 £223 £263
90th Percentile £213 £259 £290
England median daily rate £176 £186 £160
% change year-on-year -5.37% +16.41% +6.67%
Number of hourly rates quoted 3 5 2
10th Percentile - £17.47 £15.65
25th Percentile - - £16.63
Median hourly rate £20.00 £20.42 £18.50
Median % change year-on-year -2.06% +10.38% -32.73%
75th Percentile £21.90 £25.00 £20.63
90th Percentile £23.04 £25.43 £21.75
England median hourly rate £20.00 £20.42 £20.00
% change year-on-year -2.06% +2.10% +60.00%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,328 24,595 36,745
% of contract IT jobs with a recognized job title 93.43% 95.20% 95.30%
Number of daily rates quoted 11,803 17,870 26,915
10th Percentile £325 £363 £375
25th Percentile £445 £463 £470
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £688 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 318 283 439
10th Percentile £16.00 £18.00 £16.25
25th Percentile £20.07 £22.69 £23.12
Median hourly rate £27.50 £35.00 £35.00
Median % change year-on-year -21.43% - +10.62%
75th Percentile £46.05 £62.25 £49.80
90th Percentile £65.32 £80.00 £67.50
England median hourly rate £36.92 £44.77 £23.00
% change year-on-year -17.54% +94.63% +4.55%

Service Desk Support
Job Vacancy Trend in London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Support in London

Service Desk Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Desk Support in London.

Daily rate trend for Service Desk Support in London

Service Desk Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Desk Support in London.

Hourly rate trend for Service Desk Support in London

Service Desk Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +49 4 £160 +23.08%
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 17 May 2024, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Support in the job title.

1 7 (70.00%) Microsoft 365
2 5 (50.00%) Windows
2 5 (50.00%) Microsoft
2 5 (50.00%) Active Directory
3 4 (40.00%) Microsoft Office
3 4 (40.00%) Windows 10
3 4 (40.00%) Customer Service
4 3 (30.00%) Social Skills
4 3 (30.00%) Microsoft Intune
4 3 (30.00%) Azure
4 3 (30.00%) Entra ID
4 3 (30.00%) ITIL
5 2 (20.00%) Telecoms
5 2 (20.00%) Service Management
5 2 (20.00%) ITSM
5 2 (20.00%) Apple
5 2 (20.00%) DHCP
5 2 (20.00%) TCP/IP
5 2 (20.00%) DNS
5 2 (20.00%) Analytical Skills
5 2 (20.00%) Video Conferencing
5 2 (20.00%) Marketing
5 2 (20.00%) Degree
5 2 (20.00%) French Language
5 2 (20.00%) Problem-Solving
5 2 (20.00%) Onboarding
6 1 (10.00%) Public Sector
6 1 (10.00%) Project Delivery
6 1 (10.00%) Multi-Factor Authentication
6 1 (10.00%) Virtual Team

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Microsoft Exchange
1 1 (10.00%) SharePoint
1 1 (10.00%) Skype for Business
Applications
1 4 (40.00%) Microsoft Office
2 1 (10.00%) Microsoft Excel
2 1 (10.00%) Microsoft PowerPoint
2 1 (10.00%) Microsoft Project
Cloud Services
1 7 (70.00%) Microsoft 365
2 3 (30.00%) Azure
2 3 (30.00%) Entra ID
3 1 (10.00%) AWS
3 1 (10.00%) OneDrive
Communications & Networking
1 2 (20.00%) DHCP
1 2 (20.00%) DNS
1 2 (20.00%) TCP/IP
2 1 (10.00%) Cisco IOS
2 1 (10.00%) Skype
General
1 3 (30.00%) Social Skills
2 2 (20.00%) Analytical Skills
2 2 (20.00%) French Language
2 2 (20.00%) Marketing
2 2 (20.00%) Telecoms
3 1 (10.00%) Advertising
3 1 (10.00%) Electronics
3 1 (10.00%) Finance
3 1 (10.00%) Local Government
3 1 (10.00%) Manufacturing
3 1 (10.00%) Public Sector
3 1 (10.00%) Spanish Language
3 1 (10.00%) Swedish Language
Miscellaneous
1 2 (20.00%) Onboarding
1 2 (20.00%) Video Conferencing
2 1 (10.00%) Data Centre
2 1 (10.00%) iPhone
2 1 (10.00%) Management Information System
2 1 (10.00%) Virtual Team
Operating Systems
1 5 (50.00%) Windows
2 4 (40.00%) Windows 10
3 1 (10.00%) Android
3 1 (10.00%) Mac OS
3 1 (10.00%) Mac OS X
3 1 (10.00%) Windows 7
Processes & Methodologies
1 4 (40.00%) Customer Service
2 3 (30.00%) ITIL
3 2 (20.00%) ITSM
3 2 (20.00%) Problem-Solving
3 2 (20.00%) Service Management
4 1 (10.00%) Asset Management
4 1 (10.00%) Business Continuity
4 1 (10.00%) Business Intelligence
4 1 (10.00%) Chat Support
4 1 (10.00%) Digital Marketing
4 1 (10.00%) Mobile Device Management
4 1 (10.00%) Multi-Factor Authentication
4 1 (10.00%) Network Management
4 1 (10.00%) Problem Management
4 1 (10.00%) Programme Management
4 1 (10.00%) Project Delivery
4 1 (10.00%) Software Asset Management
Qualifications
1 2 (20.00%) Degree
2 1 (10.00%) AWS Certification
2 1 (10.00%) ITIL Certification
2 1 (10.00%) MCSE
2 1 (10.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 5 (50.00%) Active Directory
Systems Management
1 3 (30.00%) Microsoft Intune
2 1 (10.00%) SCCM
Vendors
1 5 (50.00%) Microsoft
2 2 (20.00%) Apple
3 1 (10.00%) BT
3 1 (10.00%) Cisco
3 1 (10.00%) Citrix
3 1 (10.00%) Mitel
3 1 (10.00%) Progress
3 1 (10.00%) SAP
3 1 (10.00%) ServiceNow