Service Desk Analyst Contracts in the Midlands

Service Desk Analyst
England > Midlands

The median Service Desk Analyst daily rate in the Midlands is £150 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 106 111 106
Rank change year-on-year +5 -5 -40
Contract jobs requiring a Service Desk Analyst 30 55 96
As % of all contract jobs advertised in the Midlands 1.10% 1.65% 1.94%
As % of the Job Titles category 1.20% 1.74% 2.02%
Number of daily rates quoted 21 35 60
10th Percentile £129 £107 £95
25th Percentile - £116 £112
Median daily rate (50th Percentile) £150 £130 £145
Median % change year-on-year +15.38% -10.34% +45.00%
75th Percentile £195 £169 £172
90th Percentile £200 £204 £202
England median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 7 13 14
10th Percentile £14.05 £11.00 £8.39
25th Percentile £14.22 £12.50 £12.06
Median hourly rate £16.00 £13.00 £13.62
Median % change year-on-year +23.08% -4.52% +10.13%
75th Percentile £18.88 £15.74 £15.00
90th Percentile £21.68 £18.95 £16.06
England median hourly rate £15.17 £15.50 £15.00
% change year-on-year -2.13% +3.33% +11.11%

All Contract IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,498 3,159 4,752
% of contract IT jobs with a recognized job title 91.97% 94.67% 95.90%
Number of daily rates quoted 1,687 2,220 3,464
10th Percentile £213 £220 £213
25th Percentile £325 £363 £363
Median daily rate (50th Percentile) £475 £475 £463
Median % change year-on-year - +2.70% +15.63%
75th Percentile £588 £588 £556
90th Percentile £688 £685 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 215 119 163
10th Percentile £11.83 £12.40 £10.82
25th Percentile £14.27 £15.12 £14.41
Median hourly rate £19.13 £20.00 £17.50
Median % change year-on-year -4.38% +14.29% +16.67%
75th Percentile £35.00 £29.00 £22.75
90th Percentile £52.56 £65.00 £35.00
England median hourly rate £37.50 £44.77 £23.00
% change year-on-year -16.23% +94.63% +4.55%

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the Midlands.

Daily rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the Midlands.

Hourly rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +16 15 £160 +39.13% 9
West Midlands -5 15 £150 -6.25% 13
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 11 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 19 (63.33%) Windows
2 17 (56.67%) Windows 10
3 16 (53.33%) Active Directory
4 15 (50.00%) Microsoft 365
5 13 (43.33%) Customer Service
6 11 (36.67%) Social Skills
6 11 (36.67%) Microsoft
7 8 (26.67%) Microsoft Exchange
8 6 (20.00%) Microsoft Office
8 6 (20.00%) VPN
9 5 (16.67%) Problem-Solving
10 4 (13.33%) Analytical Skills
10 4 (13.33%) Mobile Device Management
10 4 (13.33%) Digital Strategy
11 3 (10.00%) ServiceNow
11 3 (10.00%) Entra ID
11 3 (10.00%) Microsoft Intune
11 3 (10.00%) Windows 7
11 3 (10.00%) Azure
11 3 (10.00%) Public Sector
11 3 (10.00%) Finance
12 2 (6.67%) VMware
12 2 (6.67%) SC Cleared
12 2 (6.67%) Security Cleared
12 2 (6.67%) VMware Infrastructure
12 2 (6.67%) Windows Server 2008
12 2 (6.67%) Firewall
12 2 (6.67%) Terminal Services
12 2 (6.67%) DNS
12 2 (6.67%) SLA

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (26.67%) Microsoft Exchange
Applications
1 6 (20.00%) Microsoft Office
Cloud Services
1 15 (50.00%) Microsoft 365
2 3 (10.00%) Azure
2 3 (10.00%) Entra ID
3 1 (3.33%) Dynamics 365
Communications & Networking
1 6 (20.00%) VPN
2 2 (6.67%) DHCP
2 2 (6.67%) DNS
2 2 (6.67%) Firewall
2 2 (6.67%) Remote Desktop
2 2 (6.67%) TCP/IP
2 2 (6.67%) VoIP
3 1 (3.33%) Wireless
General
1 11 (36.67%) Social Skills
2 4 (13.33%) Analytical Skills
3 3 (10.00%) Finance
3 3 (10.00%) Public Sector
4 1 (3.33%) Financial Institution
Miscellaneous
1 1 (3.33%) Analytical Mindset
1 1 (3.33%) Hedge funds
Operating Systems
1 19 (63.33%) Windows
2 17 (56.67%) Windows 10
3 3 (10.00%) Windows 7
4 2 (6.67%) Windows Server
4 2 (6.67%) Windows Server 2008
4 2 (6.67%) Windows Server 2012
4 2 (6.67%) Windows Server 2016
4 2 (6.67%) Windows Server 2019
Processes & Methodologies
1 13 (43.33%) Customer Service
2 5 (16.67%) Problem-Solving
3 4 (13.33%) Digital Strategy
3 4 (13.33%) Mobile Device Management
4 2 (6.67%) ITIL
4 2 (6.67%) Server Monitoring
5 1 (3.33%) Asset Management
5 1 (3.33%) Digital Transformation Programme
5 1 (3.33%) Incident Management
5 1 (3.33%) ITSM
5 1 (3.33%) Service Desk Management
5 1 (3.33%) Service Management
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 2 (6.67%) SC Cleared
1 2 (6.67%) Security Cleared
2 1 (3.33%) BPSS Clearance
2 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 16 (53.33%) Active Directory
2 2 (6.67%) Terminal Services
2 2 (6.67%) VMware Infrastructure
Systems Management
1 3 (10.00%) Microsoft Intune
Vendors
1 11 (36.67%) Microsoft
2 3 (10.00%) ServiceNow
3 2 (6.67%) VMware
4 1 (3.33%) Citrix
4 1 (3.33%) Sun