ITSM Contracts in Scotland

IT Service Management (ITSM)
UK > Scotland

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 89 56 122
Rank change year-on-year -33 +66 -20
Contract jobs citing ITSM 36 122 45
As % of all contract jobs advertised in Scotland 1.67% 4.51% 1.32%
As % of the Processes & Methodologies category 1.89% 4.88% 1.41%
Number of daily rates quoted 29 87 28
10th Percentile £155 £156 £114
25th Percentile £213 £400 £137
Median daily rate (50th Percentile) £282 £445 £362
Median % change year-on-year -36.63% +22.84% -9.44%
75th Percentile £450 £479 £448
90th Percentile £725 £640 £488
UK median daily rate £499 £456 £500
% change year-on-year +9.37% -8.80% +5.26%
Number of hourly rates quoted 0 1 2
10th Percentile - - £12.40
25th Percentile - - £12.91
Median hourly rate - £14.50 £14.03
Median % change year-on-year - +3.39% -
75th Percentile - - £15.39
90th Percentile - - £16.06
UK median hourly rate £14.59 £15.78 £13.66
% change year-on-year -7.59% +15.54% -26.16%

All Process and Methodology Skills
Scotland

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,901 2,502 3,181
As % of all contract IT jobs advertised in Scotland 88.38% 92.56% 93.18%
Number of daily rates quoted 1,165 1,771 2,249
10th Percentile £219 £260 £250
25th Percentile £369 £406 £400
Median daily rate (50th Percentile) £475 £475 £470
Median % change year-on-year - +1.06% +10.59%
75th Percentile £575 £553 £550
90th Percentile £650 £650 £625
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 92 54 47
10th Percentile £12.30 £10.63 £15.04
25th Percentile £15.92 £11.51 £18.86
Median hourly rate £19.50 £16.25 £37.43
Median % change year-on-year +20.00% -56.59% -6.43%
75th Percentile £42.71 £52.25 £48.75
90th Percentile £60.75 £67.22 £56.00
UK median hourly rate £36.27 £35.65 £25.68
% change year-on-year +1.75% +38.82% +5.35%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing ITSM in Scotland.

Daily rate trend for ITSM in Scotland

ITSM
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing ITSM in Scotland over the 6 months to 16 May 2024.

Daily rate histogram for ITSM in Scotland

ITSM
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing ITSM in Scotland.

Hourly rate trend for ITSM in Scotland

ITSM
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow 0 18 £363 -14.20% 4
Edinburgh +21 11 £282 -33.65% 1
South Lanarkshire -19 2 £475 +5.56%
West Lothian -3 1 £188 -54.55%
Inverclyde - 1 £197 -
Lanarkshire - 1 £130 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.33%) Skype for Business
2 1 (2.78%) Microsoft Exchange
Applications
1 3 (8.33%) Microsoft Office
2 1 (2.78%) Microsoft Excel
Cloud Services
1 7 (19.44%) Microsoft 365
2 3 (8.33%) Power Platform
3 2 (5.56%) Entra ID
4 1 (2.78%) Azure
4 1 (2.78%) OneDrive
Communications & Networking
1 3 (8.33%) Firewall
1 3 (8.33%) Skype
2 2 (5.56%) LAN
3 1 (2.78%) BGP
3 1 (2.78%) Internet
3 1 (2.78%) OSPF
3 1 (2.78%) SD-WAN
3 1 (2.78%) WAN
3 1 (2.78%) WLAN
Database & Business Intelligence
1 3 (8.33%) Power BI
2 2 (5.56%) Data Lake
3 1 (2.78%) Oracle Reports
Development Applications
1 4 (11.11%) JIRA
General
1 18 (50.00%) Public Sector
1 18 (50.00%) Social Skills
2 5 (13.89%) Analytical Skills
3 4 (11.11%) Finance
4 3 (8.33%) Organisational Skills
4 3 (8.33%) Publishing
Job Titles
1 16 (44.44%) Analyst
2 10 (27.78%) Consultant
3 9 (25.00%) IT Analyst
4 7 (19.44%) Service Analyst
5 6 (16.67%) ServiceNow Consultant
6 5 (13.89%) Management Consultant
6 5 (13.89%) Service Desk Analyst
6 5 (13.89%) Service Management Consultant
7 4 (11.11%) Support Analyst
8 3 (8.33%) Desktop Analyst
8 3 (8.33%) IT Support
8 3 (8.33%) IT Support Analyst
8 3 (8.33%) Programme Manager
8 3 (8.33%) Service Manager
9 1 (2.78%) Commercial Analyst
9 1 (2.78%) Desktop Support
9 1 (2.78%) Environment Manager
9 1 (2.78%) IT Engineer
9 1 (2.78%) Junior
9 1 (2.78%) Problem Analyst
Libraries, Frameworks & Software Standards
1 3 (8.33%) CSS
1 3 (8.33%) HTML
1 3 (8.33%) XML
2 2 (5.56%) .NET
2 2 (5.56%) REST
2 2 (5.56%) SOAP
Miscellaneous
1 6 (16.67%) CMDB
2 4 (11.11%) iPhone
3 3 (8.33%) Driving Licence
4 2 (5.56%) Management Information System
5 1 (2.78%) Blackberry
5 1 (2.78%) Cloud Security Posture
5 1 (2.78%) iPad
5 1 (2.78%) Product Ownership
5 1 (2.78%) Security Operations Centre
5 1 (2.78%) Security Posture
5 1 (2.78%) Self-Motivation
Operating Systems
1 7 (19.44%) Apple iOS
2 5 (13.89%) Windows
3 4 (11.11%) Windows 10
4 3 (8.33%) Android
5 1 (2.78%) Unix
5 1 (2.78%) Windows Server
Processes & Methodologies
1 26 (72.22%) ITIL
2 22 (61.11%) Service Management
3 10 (27.78%) Service Delivery
4 9 (25.00%) Process Management
5 8 (22.22%) Agile
6 7 (19.44%) Incident Management
7 6 (16.67%) Coaching
7 6 (16.67%) Customer Service
7 6 (16.67%) Requirements Gathering
8 5 (13.89%) Change Management
8 5 (13.89%) Problem-Solving
9 4 (11.11%) Continuous Improvement
9 4 (11.11%) Product Roadmap
9 4 (11.11%) Project Management
9 4 (11.11%) Roadmaps
10 3 (8.33%) Business Transformation
10 3 (8.33%) Knowledge Management
10 3 (8.33%) Problem Management
10 3 (8.33%) Project Delivery
10 3 (8.33%) Stakeholder and Relationship Management
Programming Languages
1 3 (8.33%) JavaScript
1 3 (8.33%) SQL
Qualifications
1 5 (13.89%) Security Cleared
2 3 (8.33%) Degree
2 3 (8.33%) DV Cleared
2 3 (8.33%) MCP
2 3 (8.33%) Microsoft Certification
2 3 (8.33%) SC Cleared
3 1 (2.78%) CISM
3 1 (2.78%) CompTIA CySA+
3 1 (2.78%) CompTIA Security+
3 1 (2.78%) GCIH
Quality Assurance & Compliance
1 8 (22.22%) SLA
2 7 (19.44%) QA
3 4 (11.11%) Disclosure Scotland
4 1 (2.78%) Accessibility
System Software
1 8 (22.22%) Active Directory
2 3 (8.33%) BitLocker
3 1 (2.78%) Virtual Machines
Systems Management
1 3 (8.33%) Jamf Pro
2 1 (2.78%) Microsoft Intune
2 1 (2.78%) Nessus
2 1 (2.78%) Observium
Vendors
1 16 (44.44%) ServiceNow
2 10 (27.78%) Microsoft
3 4 (11.11%) Apple
4 3 (8.33%) Citrix
5 2 (5.56%) Mitel
6 1 (2.78%) Avaya
6 1 (2.78%) Cisco
6 1 (2.78%) Dell
6 1 (2.78%) Equitrac
6 1 (2.78%) Extreme Networks
6 1 (2.78%) ForeScout
6 1 (2.78%) Fortinet
6 1 (2.78%) HP
6 1 (2.78%) Oracle
6 1 (2.78%) Palo Alto
6 1 (2.78%) SolarWinds
6 1 (2.78%) Zscaler