SLA Contracts in the South West

Service Level Agreement (SLA)
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 89 127 93
Rank change year-on-year +38 -34 +4
Contract jobs citing SLA 67 36 83
As % of all contract jobs advertised in the South West 2.13% 1.04% 2.28%
As % of the Quality Assurance & Compliance category 11.88% 9.33% 19.48%
Number of daily rates quoted 49 22 55
10th Percentile £150 £104 £121
25th Percentile £160 £131 £166
Median daily rate (50th Percentile) £275 £158 £350
Median % change year-on-year +74.60% -55.00% -16.67%
75th Percentile £345 £400 £465
90th Percentile £380 £619 £536
England median daily rate £330 £300 £350
% change year-on-year +10.00% -14.29% -6.67%
Number of hourly rates quoted 4 4 1
10th Percentile £11.15 £17.01 -
25th Percentile £11.94 £17.70 -
Median hourly rate £12.75 £18.23 £15.00
Median % change year-on-year -30.03% +21.50% -70.00%
75th Percentile £13.59 £20.96 -
90th Percentile £13.74 £25.63 -
England median hourly rate £14.50 £18.50 £16.50
% change year-on-year -21.62% +12.12% +17.86%

All Quality Assurance and Compliance Skills
South West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 564 386 426
As % of all contract IT jobs advertised in the South West 17.89% 11.12% 11.69%
Number of daily rates quoted 329 272 296
10th Percentile £263 £250 £190
25th Percentile £410 £400 £356
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +5.00% +6.95%
75th Percentile £600 £650 £588
90th Percentile £700 £736 £675
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 61 44 21
10th Percentile £12.43 £18.09 £47.41
25th Percentile £35.00 £51.34 £52.00
Median hourly rate £45.00 £65.00 £63.00
Median % change year-on-year -30.77% +3.17% +26.00%
75th Percentile £70.00 £79.81 £69.83
90th Percentile £71.25 £83.40 £79.04
England median hourly rate £22.50 £37.50 £29.50
% change year-on-year -40.00% +27.12% +40.48%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing SLA in the South West.

Daily rate trend for SLA in the South West

SLA
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing SLA in the South West over the 6 months to 16 May 2024.

Daily rate histogram for SLA in the South West

SLA
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing SLA in the South West.

Hourly rate trend for SLA in the South West

SLA
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South West region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +30 34 £330 -43.83% 4
Devon +7 18 £165 +20.00% 10
Bristol +17 12 £281 +12.50% 12
Cornwall - 8 £150 -
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.97%) Microsoft Exchange
1 4 (5.97%) SharePoint
2 1 (1.49%) Skype for Business
Applications
1 2 (2.99%) Microsoft Office
Business Applications
1 2 (2.99%) Remedy ITSM
Cloud Services
1 8 (11.94%) Microsoft 365
2 2 (2.99%) Azure
2 2 (2.99%) OneDrive
3 1 (1.49%) Entra ID
3 1 (1.49%) Power Platform
3 1 (1.49%) PowerApps
Communications & Networking
1 5 (7.46%) Firewall
2 3 (4.48%) LAN
2 3 (4.48%) Skype
2 3 (4.48%) VPN
2 3 (4.48%) WAN
3 2 (2.99%) DHCP
3 2 (2.99%) DNS
3 2 (2.99%) SMTP
3 2 (2.99%) TCP/IP
General
1 31 (46.27%) Analytical Skills
2 19 (28.36%) Social Skills
3 11 (16.42%) Telecoms
4 6 (8.96%) Police
4 6 (8.96%) Public Sector
5 3 (4.48%) Banking
6 2 (2.99%) Military
7 1 (1.49%) Billing
7 1 (1.49%) Documentation Skills
7 1 (1.49%) Finance
7 1 (1.49%) Presentation Skills
Job Titles
1 34 (50.75%) Analyst
2 31 (46.27%) Service Analyst
2 31 (46.27%) Service Desk Analyst
3 17 (25.37%) Technical Support
4 14 (20.90%) Support Engineer
5 10 (14.93%) Technical Engineer
5 10 (14.93%) Technical Support Engineer
6 7 (10.45%) Field Engineer
7 6 (8.96%) Field Support Engineer
7 6 (8.96%) Support Specialist
7 6 (8.96%) Technical Specialist
7 6 (8.96%) Technical Support Specialist
8 4 (5.97%) IT Engineer
8 4 (5.97%) IT Support
9 3 (4.48%) Contracts Manager
9 3 (4.48%) Delivery Manager
9 3 (4.48%) IT Support Engineer
10 2 (2.99%) 2nd Line Support
10 2 (2.99%) Support Technician
10 2 (2.99%) Wintel Engineer
Miscellaneous
1 3 (4.48%) BYOD
2 2 (2.99%) PKI
2 2 (2.99%) Security Operations Centre
2 2 (2.99%) Security Posture
3 1 (1.49%) Cyber Threat
3 1 (1.49%) Management Information System
3 1 (1.49%) Public Cloud
3 1 (1.49%) Self-Motivation
Operating Systems
1 20 (29.85%) Windows
2 5 (7.46%) Windows 10
3 3 (4.48%) Linux
3 3 (4.48%) Windows 7
3 3 (4.48%) Windows Server
Processes & Methodologies
1 49 (73.13%) Problem-Solving
2 21 (31.34%) ITIL
3 14 (20.90%) Agile
4 12 (17.91%) Coaching
4 12 (17.91%) Continuous Improvement
4 12 (17.91%) Line Management
5 11 (16.42%) Mobile Device Management
6 7 (10.45%) Change Management
6 7 (10.45%) Service Management
7 6 (8.96%) Customer Service
7 6 (8.96%) ITSM
8 5 (7.46%) PRINCE2
9 4 (5.97%) Stakeholder Management
10 3 (4.48%) Customer Experience
10 3 (4.48%) Data Governance
10 3 (4.48%) Data Modelling
10 3 (4.48%) Decision-Making
10 3 (4.48%) Programme Management
10 3 (4.48%) Project Management
10 3 (4.48%) Service Delivery
Programming Languages
1 4 (5.97%) PowerShell
2 2 (2.99%) Kusto Query Language
2 2 (2.99%) Search Processing Language
2 2 (2.99%) SQL
3 1 (1.49%) JavaScript
Qualifications
1 46 (68.66%) Security Cleared
2 32 (47.76%) SC Cleared
3 28 (41.79%) DV Cleared
4 13 (19.40%) Degree
5 12 (17.91%) BPSS Clearance
6 1 (1.49%) ITIL Certification
6 1 (1.49%) MCP
Quality Assurance & Compliance
1 2 (2.99%) GDPR
1 2 (2.99%) NIST
2 1 (1.49%) Cyber Essentials
2 1 (1.49%) ISO/IEC 27001
System Software
1 13 (19.40%) Active Directory
2 3 (4.48%) VMware Infrastructure
3 2 (2.99%) Microsoft Virtual Server
3 2 (2.99%) Virtual Desktop
3 2 (2.99%) Virtual Servers
Systems Management
1 13 (19.40%) SCCM
2 2 (2.99%) Active Directory Federation Services
2 2 (2.99%) OPNET
2 2 (2.99%) SCOM
3 1 (1.49%) Ansible
3 1 (1.49%) Microsoft Intune
Vendors
1 7 (10.45%) Microsoft
2 6 (8.96%) BT
3 5 (7.46%) ServiceNow
3 5 (7.46%) VMware
4 3 (4.48%) Cadence
5 2 (2.99%) Remedy
5 2 (2.99%) SolarWinds
5 2 (2.99%) Splunk
6 1 (1.49%) Canon
6 1 (1.49%) Cisco
6 1 (1.49%) Citrix