Service Desk Analyst Contracts in the Thames Valley

Service Desk Analyst
South East > Thames Valley

The median Service Desk Analyst daily rate in the Thames Valley is £160 according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 122 136 95
Rank change year-on-year +14 -41 +43
Contract jobs requiring a Service Desk Analyst 16 10 71
As % of all contract jobs advertised in the Thames Valley 0.61% 0.35% 2.01%
As % of the Job Titles category 0.66% 0.37% 2.10%
Number of daily rates quoted 14 8 46
10th Percentile £137 £164 £136
25th Percentile £150 £180 £145
Median daily rate (50th Percentile) £160 £195 £154
Median % change year-on-year -17.95% +26.38% +52.40%
75th Percentile £184 £200 £197
90th Percentile £189 £236 £215
South East median daily rate £163 £188 £160
% change year-on-year -13.33% +17.19% +33.33%
Number of hourly rates quoted 2 1 8
10th Percentile £18.45 - £10.19
25th Percentile £19.13 £18.50 £10.63
Median hourly rate £20.26 £19.00 £17.00
Median % change year-on-year +6.63% +11.76% +30.77%
75th Percentile £21.39 £19.50 -
90th Percentile £22.07 - £17.53
South East median hourly rate £15.75 £16.42 £17.00
% change year-on-year -4.08% -3.41% +30.77%

All Contract IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Thames Valley with a recognized job title 2,430 2,688 3,377
% of contract IT jobs with a recognized job title 92.64% 94.51% 95.77%
Number of daily rates quoted 1,384 1,845 2,323
10th Percentile £213 £300 £205
25th Percentile £371 £403 £375
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £600 £600 £575
90th Percentile £675 £688 £650
South East median daily rate £500 £500 £495
% change year-on-year - +1.01% +10.00%
Number of hourly rates quoted 184 79 100
10th Percentile £15.59 £17.11 £10.77
25th Percentile £19.25 £21.33 £12.81
Median hourly rate £45.00 £48.40 £17.50
Median % change year-on-year -7.02% +176.57% -16.86%
75th Percentile £62.13 £66.21 £23.75
90th Percentile £85.53 £79.19 £62.76
South East median hourly rate £47.50 £49.50 £20.00
% change year-on-year -4.04% +147.50% -20.00%

Service Desk Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Contractor Daily Rate Trend in the Thames Valley

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the Thames Valley.

Daily rate trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Daily Rate Histogram in the Thames Valley

Daily rate distribution for jobs citing Service Desk Analyst in the Thames Valley over the 6 months to 23 May 2024.

Daily rate histogram for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Contractor Hourly Rate Trend in the Thames Valley

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the Thames Valley.

Hourly rate trend for Service Desk Analyst in the Thames Valley

Service Desk Analyst
Contract Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Thames Valley region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Buckinghamshire +29 9 £175 -5.41% 3
Oxfordshire +11 7 £150 -25.00%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 23 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Thames Valley region featuring Service Desk Analyst in the job title.

1 8 (50.00%) ITIL
1 8 (50.00%) Social Skills
2 6 (37.50%) Problem-Solving
2 6 (37.50%) Customer Service
2 6 (37.50%) SLA
2 6 (37.50%) Incident Management
3 4 (25.00%) Microsoft
3 4 (25.00%) Security Cleared
4 3 (18.75%) SC Cleared
4 3 (18.75%) Microsoft 365
4 3 (18.75%) Active Directory
4 3 (18.75%) Windows
4 3 (18.75%) VPN
5 2 (12.50%) Microsoft Exchange
5 2 (12.50%) Management Information System
5 2 (12.50%) Problem Management
5 2 (12.50%) Service Management
5 2 (12.50%) ServiceNow
5 2 (12.50%) Microsoft Office
5 2 (12.50%) Self-Motivation
5 2 (12.50%) Windows 7
6 1 (6.25%) DV Cleared
6 1 (6.25%) MobileIron
6 1 (6.25%) Cybersecurity
6 1 (6.25%) Critical Thinking
6 1 (6.25%) Public Sector
6 1 (6.25%) Organisational Skills
6 1 (6.25%) Risk Register
6 1 (6.25%) Impact Analysis
6 1 (6.25%) Business Impact Analysis

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) Microsoft Exchange
Applications
1 2 (12.50%) Microsoft Office
Cloud Services
1 3 (18.75%) Microsoft 365
Communications & Networking
1 3 (18.75%) VPN
General
1 8 (50.00%) Social Skills
2 1 (6.25%) Analytical Skills
2 1 (6.25%) Automotive
2 1 (6.25%) Finance
2 1 (6.25%) Organisational Skills
2 1 (6.25%) Public Sector
2 1 (6.25%) Retail
Miscellaneous
1 2 (12.50%) Management Information System
1 2 (12.50%) Self-Motivation
2 1 (6.25%) Video Conferencing
Operating Systems
1 3 (18.75%) Windows
2 2 (12.50%) Windows 7
3 1 (6.25%) Windows 10
Processes & Methodologies
1 8 (50.00%) ITIL
2 6 (37.50%) Customer Service
2 6 (37.50%) Incident Management
2 6 (37.50%) Problem-Solving
3 2 (12.50%) Problem Management
3 2 (12.50%) Service Management
4 1 (6.25%) B2C
4 1 (6.25%) Business Impact Analysis
4 1 (6.25%) Critical Thinking
4 1 (6.25%) Cybersecurity
4 1 (6.25%) Impact Analysis
4 1 (6.25%) Information Security
4 1 (6.25%) Line Management
4 1 (6.25%) Logistics
4 1 (6.25%) Migration
4 1 (6.25%) Risk Register
4 1 (6.25%) Security Patching
4 1 (6.25%) Service Delivery
Qualifications
1 4 (25.00%) Security Cleared
2 3 (18.75%) SC Cleared
3 1 (6.25%) DV Cleared
3 1 (6.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (37.50%) SLA
System Software
1 3 (18.75%) Active Directory
2 1 (6.25%) BitLocker
Systems Management
1 1 (6.25%) SCCM
Vendors
1 4 (25.00%) Microsoft
2 2 (12.50%) ServiceNow
3 1 (6.25%) HP
3 1 (6.25%) McAfee
3 1 (6.25%) MobileIron