1st Line Support Engineer Contracts in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer daily rate in the UK excluding London is £126 according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 370 417 448
Rank change year-on-year +47 +31 -36
Contract jobs requiring a 1st Line Support Engineer 25 20 58
As % of all contract jobs advertised in the UK excluding London 0.12% 0.087% 0.19%
As % of the Job Titles category 0.13% 0.093% 0.20%
Number of daily rates quoted 14 15 45
10th Percentile £105 £114 £117
25th Percentile £113 £138 £125
Median daily rate (50th Percentile) £126 £175 £150
Median % change year-on-year -28.00% +16.67% -
75th Percentile £141 £184 £180
90th Percentile £165 £188 £195
UK median daily rate £128 £175 £150
% change year-on-year -26.86% +16.67% +7.14%
Number of hourly rates quoted 3 2 2
10th Percentile - £14.55 -
25th Percentile £16.25 £14.63 £15.50
Median hourly rate £17.50 £15.00 £17.00
Median % change year-on-year +16.67% -11.76% +25.93%
75th Percentile £18.88 £15.38 £18.50
90th Percentile £18.95 £15.45 -
UK median hourly rate £17.75 £15.00 £22.00
% change year-on-year +18.33% -31.82% +62.96%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,731 21,611 29,386
% of contract IT jobs with a recognized job title 92.50% 94.29% 95.68%
Number of daily rates quoted 11,452 15,051 20,618
10th Percentile £213 £225 £205
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +11.76%
75th Percentile £594 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £543 £525
% change year-on-year -3.31% +3.43% +8.25%
Number of hourly rates quoted 2,272 1,106 1,459
10th Percentile £12.50 £13.41 £12.36
25th Percentile £15.74 £18.04 £14.50
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £45.00
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.67%

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Daily rate trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Hourly rate trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +30 8 £130 -25.71% 8
Midlands +25 5 - - 6
Scotland +43 4 £126 - 2
North West +26 4 £122 -30.29% 7
West Midlands +17 4 - - 1
East of England +16 4 £104 -46.24% 2
Yorkshire +23 3 £130 -13.33% 1
South East +19 3 - - 14
Northern Ireland - 1 - - 1
East Midlands - 1 - - 5
North East - 1 £180 -
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 21 May 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 12 (48.00%) Social Skills
1 12 (48.00%) Windows
2 11 (44.00%) Microsoft 365
3 10 (40.00%) Active Directory
4 9 (36.00%) Microsoft
5 8 (32.00%) Customer Service
6 7 (28.00%) Problem-Solving
6 7 (28.00%) ITIL
7 6 (24.00%) Presentation Skills
8 5 (20.00%) Decision-Making
8 5 (20.00%) Degree
8 5 (20.00%) Cisco
8 5 (20.00%) Apple
9 4 (16.00%) SLA
9 4 (16.00%) Cisco Certification
9 4 (16.00%) Microsoft Office
9 4 (16.00%) Service Management
9 4 (16.00%) Public Sector
9 4 (16.00%) Organisational Skills
9 4 (16.00%) Windows 10
9 4 (16.00%) ServiceNow
9 4 (16.00%) Time Management
10 3 (12.00%) Mac OS
10 3 (12.00%) SCCM
10 3 (12.00%) Continuous Improvement
10 3 (12.00%) Analytical Skills
10 3 (12.00%) Data Centre
10 3 (12.00%) Customer Experience
10 3 (12.00%) CCNA
10 3 (12.00%) Juniper

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.00%) Microsoft Exchange
1 2 (8.00%) SharePoint
2 1 (4.00%) Site Server
Applications
1 4 (16.00%) Microsoft Office
2 2 (8.00%) Microsoft Excel
3 1 (4.00%) Microsoft PowerPoint
3 1 (4.00%) Microsoft Project
Cloud Services
1 11 (44.00%) Microsoft 365
2 2 (8.00%) OneDrive
3 1 (4.00%) Azure
Communications & Networking
1 2 (8.00%) Remote Desktop
2 1 (4.00%) DHCP
2 1 (4.00%) Firewall
2 1 (4.00%) NAS
2 1 (4.00%) SAN
Development Applications
1 1 (4.00%) Hudson
General
1 12 (48.00%) Social Skills
2 6 (24.00%) Presentation Skills
3 4 (16.00%) Organisational Skills
3 4 (16.00%) Public Sector
4 3 (12.00%) Analytical Skills
5 2 (8.00%) Telecoms
6 1 (4.00%) Electronics
6 1 (4.00%) Finance
6 1 (4.00%) Manufacturing
6 1 (4.00%) Marketing
Libraries, Frameworks & Software Standards
1 1 (4.00%) .NET
1 1 (4.00%) Middleware
Miscellaneous
1 3 (12.00%) Data Centre
2 2 (8.00%) Onboarding
3 1 (4.00%) Client/Server
3 1 (4.00%) iPhone
3 1 (4.00%) PKI
3 1 (4.00%) SCADA
3 1 (4.00%) Self-Motivation
3 1 (4.00%) Virtual Team
Operating Systems
1 12 (48.00%) Windows
2 4 (16.00%) Windows 10
3 3 (12.00%) Mac OS
4 2 (8.00%) Apple iOS
4 2 (8.00%) Mac OS X
5 1 (4.00%) Android
5 1 (4.00%) Unix
5 1 (4.00%) Windows 7
Processes & Methodologies
1 8 (32.00%) Customer Service
2 7 (28.00%) ITIL
2 7 (28.00%) Problem-Solving
3 5 (20.00%) Decision-Making
4 4 (16.00%) Service Management
4 4 (16.00%) Time Management
5 3 (12.00%) Continuous Improvement
5 3 (12.00%) Customer Experience
6 2 (8.00%) Asset Management
6 2 (8.00%) Customer Requirements
6 2 (8.00%) Incident Management
6 2 (8.00%) Inventory Management
6 2 (8.00%) Service Delivery
6 2 (8.00%) Software Deployment
7 1 (4.00%) Computer Science
7 1 (4.00%) Digital Marketing
7 1 (4.00%) Knowledge Management
7 1 (4.00%) Programme Management
7 1 (4.00%) Release Management
7 1 (4.00%) Risk Management
Programming Languages
1 1 (4.00%) C#
1 1 (4.00%) Java
1 1 (4.00%) SQL
1 1 (4.00%) VB
Qualifications
1 5 (20.00%) Degree
2 4 (16.00%) Cisco Certification
3 3 (12.00%) CCNA
4 2 (8.00%) A+ Certification
4 2 (8.00%) Microsoft Certification
5 1 (4.00%) DBS Check
5 1 (4.00%) SC Cleared
5 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 4 (16.00%) SLA
2 1 (4.00%) ISO/IEC 27001
System Software
1 10 (40.00%) Active Directory
2 1 (4.00%) VMware Infrastructure
2 1 (4.00%) vSphere
Systems Management
1 3 (12.00%) SCCM
2 2 (8.00%) Microsoft Intune
2 2 (8.00%) Systems Management Server (SMS)
3 1 (4.00%) WSUS
Vendors
1 9 (36.00%) Microsoft
2 5 (20.00%) Apple
2 5 (20.00%) Cisco
3 4 (16.00%) ServiceNow
4 3 (12.00%) Juniper
5 1 (4.00%) BMC
5 1 (4.00%) CA
5 1 (4.00%) Mitel
5 1 (4.00%) Progress
5 1 (4.00%) SAP
5 1 (4.00%) Veeam
5 1 (4.00%) VMware