1st Line Support Contracts in the UK excluding London

First Line Support
UK > UK excluding London

The median First Line Support daily rate in the UK excluding London is £145 according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 274 289 255
Rank change year-on-year +15 -34 +24
Contract jobs requiring a 1st Line Support 123 151 285
As % of all contract jobs advertised in the UK excluding London 0.61% 0.66% 0.93%
As % of the Job Titles category 0.66% 0.70% 0.97%
Number of daily rates quoted 46 93 161
10th Percentile £115 £120 £115
25th Percentile £126 £128 £128
Median daily rate (50th Percentile) £145 £150 £150
Median % change year-on-year -3.33% - +15.38%
75th Percentile £169 £190 £185
90th Percentile £175 £250 £220
UK median daily rate £145 £155 £150
% change year-on-year -6.45% +3.33% +15.38%
Number of hourly rates quoted 19 20 61
10th Percentile £14.00 £13.90 £12.25
25th Percentile £14.21 £15.16 £14.00
Median hourly rate £16.50 £18.00 £15.68
Median % change year-on-year -8.33% +14.83% +30.63%
75th Percentile £17.53 £20.00 £17.26
90th Percentile £18.80 £20.80 £20.00
UK median hourly rate £16.50 £18.50 £15.68
% change year-on-year -10.81% +18.02% +30.63%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,731 21,611 29,386
% of contract IT jobs with a recognized job title 92.50% 94.29% 95.68%
Number of daily rates quoted 11,452 15,051 20,618
10th Percentile £213 £225 £205
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +11.76%
75th Percentile £594 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £543 £525
% change year-on-year -3.31% +3.43% +8.25%
Number of hourly rates quoted 2,272 1,106 1,459
10th Percentile £12.50 £13.41 £12.36
25th Percentile £15.74 £18.04 £14.50
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £45.00
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.67%

1st Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support in the UK excluding London

1st Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support in the UK excluding London.

Daily rate trend for 1st Line Support in the UK excluding London

1st Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the UK excluding London.

Hourly rate trend for 1st Line Support in the UK excluding London

1st Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK excluding London region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +17 44 £165 +26.92% 31
Midlands +30 25 £150 +3.45% 20
North of England +10 22 £138 -15.38% 21
West Midlands +20 20 £150 -14.29% 4
Scotland +44 16 £163 -35.00% 6
Yorkshire +13 13 £135 -10.00% 7
North West +16 8 £134 -42.58% 13
South West 0 8 - - 4
East of England +4 6 £104 -35.90% 5
East Midlands +21 5 £130 +1.96% 16
Wales +20 1 - - 2
Northern Ireland +2 1 - - 2
North East - 1 £180 - 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 21 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support in the job title.

1 53 (43.09%) Microsoft
2 39 (31.71%) Windows
2 39 (31.71%) Customer Service
3 37 (30.08%) Social Skills
3 37 (30.08%) ITIL
4 34 (27.64%) Active Directory
4 34 (27.64%) Microsoft 365
5 31 (25.20%) Problem-Solving
6 29 (23.58%) SLA
7 25 (20.33%) Windows 10
8 23 (18.70%) Service Delivery
9 19 (15.45%) Security Cleared
10 15 (12.20%) Microsoft Office
11 11 (8.94%) Wi-Fi
11 11 (8.94%) ServiceNow
11 11 (8.94%) Public Sector
12 9 (7.32%) Degree
12 9 (7.32%) Apple
13 8 (6.50%) Service Management
13 8 (6.50%) SC Cleared
13 8 (6.50%) Apple iOS
14 7 (5.69%) Microsoft Intune
14 7 (5.69%) Windows 7
14 7 (5.69%) SQL
14 7 (5.69%) CRM
14 7 (5.69%) Proactive Monitoring
15 6 (4.88%) Digital Signage
15 6 (4.88%) Presentation Skills
15 6 (4.88%) Organisational Skills
15 6 (4.88%) Azure

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.25%) Microsoft Exchange
1 4 (3.25%) SharePoint
2 1 (0.81%) Site Server
Applications
1 15 (12.20%) Microsoft Office
2 3 (2.44%) Microsoft Excel
3 1 (0.81%) Microsoft PowerPoint
3 1 (0.81%) Microsoft Project
Cloud Services
1 34 (27.64%) Microsoft 365
2 6 (4.88%) Azure
2 6 (4.88%) Entra ID
3 4 (3.25%) OneDrive
4 2 (1.63%) WhatsApp
Communications & Networking
1 11 (8.94%) Wi-Fi
2 5 (4.07%) LAN
3 4 (3.25%) Remote Desktop
4 1 (0.81%) DHCP
4 1 (0.81%) Firewall
4 1 (0.81%) NAS
4 1 (0.81%) SAN
Development Applications
1 2 (1.63%) JIRA
2 1 (0.81%) Hudson
General
1 37 (30.08%) Social Skills
2 11 (8.94%) Public Sector
3 6 (4.88%) Organisational Skills
3 6 (4.88%) Presentation Skills
3 6 (4.88%) Retail
4 4 (3.25%) Analytical Skills
5 3 (2.44%) Telecoms
6 2 (1.63%) Pharmaceutical
7 1 (0.81%) Electronics
7 1 (0.81%) Finance
7 1 (0.81%) Manufacturing
7 1 (0.81%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.81%) .NET
1 1 (0.81%) Middleware
1 1 (0.81%) XML
Miscellaneous
1 6 (4.88%) Digital Signage
2 3 (2.44%) Data Centre
2 3 (2.44%) NHS
3 2 (1.63%) Onboarding
4 1 (0.81%) Client/Server
4 1 (0.81%) EPoS
4 1 (0.81%) iPhone
4 1 (0.81%) PKI
4 1 (0.81%) SCADA
4 1 (0.81%) Self-Motivation
4 1 (0.81%) Smartphone
4 1 (0.81%) Virtual Team
Operating Systems
1 39 (31.71%) Windows
2 25 (20.33%) Windows 10
3 8 (6.50%) Apple iOS
4 7 (5.69%) Windows 7
5 3 (2.44%) Mac OS
6 2 (1.63%) Mac OS X
7 1 (0.81%) Android
7 1 (0.81%) Unix
Processes & Methodologies
1 39 (31.71%) Customer Service
2 37 (30.08%) ITIL
3 31 (25.20%) Problem-Solving
4 23 (18.70%) Service Delivery
5 8 (6.50%) Service Management
6 7 (5.69%) CRM
6 7 (5.69%) Proactive Monitoring
7 5 (4.07%) Decision-Making
7 5 (4.07%) Mobile Device Management
8 4 (3.25%) Time Management
9 3 (2.44%) Continuous Improvement
9 3 (2.44%) Customer Experience
9 3 (2.44%) Customer Requirements
10 2 (1.63%) Asset Management
10 2 (1.63%) Incident Management
10 2 (1.63%) Inventory Management
10 2 (1.63%) Multi-Factor Authentication
10 2 (1.63%) Problem Management
10 2 (1.63%) Software Deployment
11 1 (0.81%) Knowledge Management
Programming Languages
1 7 (5.69%) SQL
2 1 (0.81%) C#
2 1 (0.81%) Java
2 1 (0.81%) VB
Qualifications
1 19 (15.45%) Security Cleared
2 9 (7.32%) Degree
3 8 (6.50%) SC Cleared
4 4 (3.25%) Cisco Certification
4 4 (3.25%) HNC
5 3 (2.44%) CCNA
5 3 (2.44%) Microsoft Certification
6 2 (1.63%) A+ Certification
6 2 (1.63%) DBS Check
7 1 (0.81%) ITIL Foundation Certificate
7 1 (0.81%) MCP
Quality Assurance & Compliance
1 29 (23.58%) SLA
2 1 (0.81%) ISO/IEC 27001
System Software
1 34 (27.64%) Active Directory
2 1 (0.81%) VMware Infrastructure
2 1 (0.81%) vSphere
Systems Management
1 7 (5.69%) Microsoft Intune
2 3 (2.44%) SCCM
3 2 (1.63%) Systems Management Server (SMS)
4 1 (0.81%) WSUS
Vendors
1 53 (43.09%) Microsoft
2 11 (8.94%) ServiceNow
3 9 (7.32%) Apple
4 5 (4.07%) Cisco
5 3 (2.44%) Juniper
6 2 (1.63%) Bomgar
6 2 (1.63%) Dell
6 2 (1.63%) iManage
7 1 (0.81%) BMC
7 1 (0.81%) CA
7 1 (0.81%) Mitel
7 1 (0.81%) Progress
7 1 (0.81%) Remedy
7 1 (0.81%) SAP
7 1 (0.81%) Veeam
7 1 (0.81%) VMware