2nd Line Support Engineer Contracts in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 306 326 323
Rank change year-on-year +20 -3 +51
Contract jobs requiring a 2nd Line Support Engineer 84 119 192
As % of all contract jobs advertised in the UK excluding London 0.41% 0.51% 0.63%
As % of the Job Titles category 0.44% 0.54% 0.66%
Number of daily rates quoted 61 86 131
10th Percentile £150 £155 £125
25th Percentile £175 £185 £156
Median daily rate (50th Percentile) £200 £211 £188
Median % change year-on-year -5.33% +12.67% +25.00%
75th Percentile £215 £297 £221
90th Percentile £288 £350 £250
UK median daily rate £200 £219 £195
% change year-on-year -8.57% +12.18% +11.43%
Number of hourly rates quoted 3 3 24
10th Percentile - - £14.10
25th Percentile - - £15.19
Median hourly rate £17.72 £20.00 £17.13
Median % change year-on-year -11.40% +16.79% +10.48%
75th Percentile £20.74 £25.50 £18.00
90th Percentile £22.54 £28.80 £20.63
UK median hourly rate £18.93 £23.50 £17.50
% change year-on-year -19.45% +34.29% +9.38%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,948 22,031 29,122
% of contract IT jobs with a recognized job title 92.52% 94.29% 95.72%
Number of daily rates quoted 11,552 15,391 20,383
10th Percentile £213 £225 £200
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £597 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,261 1,134 1,448
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.75 £18.08 £14.25
Median hourly rate £40.00 £42.43 £20.00
Median % change year-on-year -5.73% +112.16% +5.26%
75th Percentile £61.60 £65.00 £44.16
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +6.27%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Daily rate trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 11 May 2024.

Daily rate histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Hourly rate trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +30 24 £200 -29.70% 13
North of England +41 18 £195 - 9
West Midlands +22 16 £200 +14.29% 11
South East -20 15 £188 -13.79% 21
South West +9 14 £190 -9.52% 14
Yorkshire +23 8 £193 +1.32% 2
North West +18 8 £198 -1.50% 7
East Midlands +15 8 £205 -41.43% 2
East of England +10 8 £225 +12.50% 10
Scotland +41 2 £200 -11.11% 1
North East +16 2 £195 -
Northern Ireland - 2 £145 -
Wales - 1 £135 - 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 11 May 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 57 (67.86%) Windows
2 43 (51.19%) Active Directory
3 41 (48.81%) Microsoft 365
4 38 (45.24%) Microsoft
5 34 (40.48%) Social Skills
6 27 (32.14%) Windows 10
6 27 (32.14%) SCCM
7 22 (26.19%) Customer Service
8 18 (21.43%) Microsoft Office
9 17 (20.24%) Problem-Solving
10 16 (19.05%) Azure
11 14 (16.67%) Microsoft Intune
11 14 (16.67%) Degree
11 14 (16.67%) WAN
12 13 (15.48%) ITIL
12 13 (15.48%) Security Cleared
13 12 (14.29%) Microsoft Exchange
13 12 (14.29%) Apple
13 12 (14.29%) Windows Server
14 11 (13.10%) Analytical Skills
14 11 (13.10%) TCP/IP
14 11 (13.10%) DNS
14 11 (13.10%) Asset Management
15 10 (11.90%) VMware
15 10 (11.90%) Mac OS
15 10 (11.90%) Windows Server 2012
15 10 (11.90%) Cisco
16 9 (10.71%) SLA
16 9 (10.71%) VPN
16 9 (10.71%) Documentation Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.29%) Microsoft Exchange
2 6 (7.14%) SharePoint
3 1 (1.19%) Exchange Server 2007
3 1 (1.19%) Exchange Server 2013
Applications
1 18 (21.43%) Microsoft Office
Cloud Services
1 41 (48.81%) Microsoft 365
2 16 (19.05%) Azure
3 4 (4.76%) OneDrive
4 3 (3.57%) Entra ID
5 1 (1.19%) AWS
5 1 (1.19%) Dynamics 365
5 1 (1.19%) Google Workspace
Communications & Networking
1 14 (16.67%) WAN
2 11 (13.10%) DNS
2 11 (13.10%) TCP/IP
3 9 (10.71%) VPN
4 8 (9.52%) Firewall
4 8 (9.52%) SD-WAN
5 7 (8.33%) VLAN
6 6 (7.14%) BGP
6 6 (7.14%) IPsec
6 6 (7.14%) LAN
6 6 (7.14%) MPLS
6 6 (7.14%) VoIP
6 6 (7.14%) Wi-Fi
7 3 (3.57%) Ethernet
7 3 (3.57%) Junos
8 1 (1.19%) Cisco IOS
8 1 (1.19%) DHCP
8 1 (1.19%) HTTP
8 1 (1.19%) WebEx
8 1 (1.19%) Wireless
Development Applications
1 3 (3.57%) JIRA
General
1 34 (40.48%) Social Skills
2 11 (13.10%) Analytical Skills
3 9 (10.71%) Documentation Skills
4 8 (9.52%) Manufacturing
4 8 (9.52%) Public Sector
5 7 (8.33%) Marketing
6 5 (5.95%) Organisational Skills
6 5 (5.95%) Telecoms
7 4 (4.76%) Finance
7 4 (4.76%) Pharmaceutical
8 3 (3.57%) Electronics
8 3 (3.57%) Legal
9 2 (2.38%) Automotive
9 2 (2.38%) Law
9 2 (2.38%) Presentation Skills
10 1 (1.19%) Advertising
10 1 (1.19%) Aerospace
10 1 (1.19%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (2.38%) Middleware
2 1 (1.19%) CSS
2 1 (1.19%) XML
Miscellaneous
1 8 (9.52%) Driving Licence
2 6 (7.14%) Clustering
2 6 (7.14%) iPad
2 6 (7.14%) PKI
3 4 (4.76%) Self-Motivation
4 3 (3.57%) NHS
5 2 (2.38%) Enterprise Software
5 2 (2.38%) Management Information System
6 1 (1.19%) Blackberry
6 1 (1.19%) BYOD
6 1 (1.19%) Onboarding
6 1 (1.19%) Public Cloud
6 1 (1.19%) Social Media
6 1 (1.19%) Video Conferencing
Operating Systems
1 57 (67.86%) Windows
2 27 (32.14%) Windows 10
3 12 (14.29%) Windows Server
4 10 (11.90%) Mac OS
4 10 (11.90%) Windows Server 2012
5 6 (7.14%) Apple iOS
5 6 (7.14%) Windows Server 2019
6 5 (5.95%) Linux
7 1 (1.19%) Android
7 1 (1.19%) Mac OS X
7 1 (1.19%) Windows 7
7 1 (1.19%) Windows Server 2016
Processes & Methodologies
1 22 (26.19%) Customer Service
2 17 (20.24%) Problem-Solving
3 13 (15.48%) ITIL
4 11 (13.10%) Asset Management
5 8 (9.52%) Mobile Device Management
5 8 (9.52%) Service Management
6 6 (7.14%) Decision-Making
6 6 (7.14%) PRINCE2
6 6 (7.14%) Proactive Monitoring
6 6 (7.14%) Quality Management
7 5 (5.95%) Customer Experience
7 5 (5.95%) Cybersecurity
7 5 (5.95%) Network Monitoring
7 5 (5.95%) Security Monitoring
7 5 (5.95%) Software Deployment
8 4 (4.76%) Customer Requirements
8 4 (4.76%) Inventory Management
8 4 (4.76%) Patch Management
8 4 (4.76%) Service Delivery
9 3 (3.57%) Business Intelligence
Programming Languages
1 7 (8.33%) PowerShell
2 4 (4.76%) JavaScript
3 3 (3.57%) Python
Qualifications
1 14 (16.67%) Degree
2 13 (15.48%) Security Cleared
3 5 (5.95%) CCNA
3 5 (5.95%) Cisco Certification
3 5 (5.95%) MCSA
3 5 (5.95%) MCSE
3 5 (5.95%) Microsoft Certification
4 4 (4.76%) SC Cleared
5 1 (1.19%) DBS Check
5 1 (1.19%) MCP
Quality Assurance & Compliance
1 9 (10.71%) SLA
2 5 (5.95%) ISO 9000
System Software
1 43 (51.19%) Active Directory
2 8 (9.52%) VMware Infrastructure
3 7 (8.33%) Hyper-V
4 1 (1.19%) VMware ESXi
4 1 (1.19%) vSphere
Systems Management
1 27 (32.14%) SCCM
2 14 (16.67%) Microsoft Intune
3 9 (10.71%) Autotask
4 7 (8.33%) Jamf Pro
5 6 (7.14%) Failover Clustering
6 4 (4.76%) Systems Management Server (SMS)
7 2 (2.38%) WSUS
8 1 (1.19%) AirWatch
8 1 (1.19%) Nessus
Vendors
1 38 (45.24%) Microsoft
2 12 (14.29%) Apple
3 10 (11.90%) Cisco
3 10 (11.90%) VMware
4 7 (8.33%) ServiceNow
5 6 (7.14%) Datto
5 6 (7.14%) Juniper
6 4 (4.76%) Fujitsu
6 4 (4.76%) Remedy
7 3 (3.57%) SAP
8 2 (2.38%) Veeam
9 1 (1.19%) Avaya
9 1 (1.19%) Citrix
9 1 (1.19%) Freshdesk
9 1 (1.19%) Google
9 1 (1.19%) HP
9 1 (1.19%) NetApp
9 1 (1.19%) Qualys
9 1 (1.19%) SolarWinds