2nd Line Support Contracts in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 242 203 169
Rank change year-on-year -39 -34 +105
Contract jobs requiring a 2nd Line Support 152 269 451
As % of all contract jobs advertised in the UK excluding London 0.74% 1.15% 1.48%
As % of the Job Titles category 0.80% 1.22% 1.55%
Number of daily rates quoted 112 182 305
10th Percentile £158 £160 £131
25th Percentile £179 £181 £155
Median daily rate (50th Percentile) £200 £203 £180
Median % change year-on-year -1.28% +12.55% +12.50%
75th Percentile £228 £264 £223
90th Percentile £290 £349 £254
UK median daily rate £200 £205 £190
% change year-on-year -2.48% +7.94% +10.14%
Number of hourly rates quoted 14 17 67
10th Percentile £14.27 £17.00 £15.00
25th Percentile £17.06 £17.25 £15.75
Median hourly rate £17.50 £20.00 £18.00
Median % change year-on-year -12.50% +11.11% +12.50%
75th Percentile £18.14 £22.50 £22.25
90th Percentile £20.37 £29.74 £23.75
UK median hourly rate £17.72 £20.00 £20.00
% change year-on-year -11.40% - +20.30%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,948 22,031 29,122
% of contract IT jobs with a recognized job title 92.52% 94.29% 95.72%
Number of daily rates quoted 11,552 15,391 20,383
10th Percentile £213 £225 £200
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £597 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,261 1,134 1,448
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.75 £18.08 £14.25
Median hourly rate £40.00 £42.43 £20.00
Median % change year-on-year -5.73% +112.16% +5.26%
75th Percentile £61.60 £65.00 £44.16
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +6.27%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the UK excluding London.

Daily rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 11 May 2024.

Daily rate histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the UK excluding London.

Hourly rate trend for 2nd Line Support in the UK excluding London

2nd Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +53 56 £200 -20.00% 21
West Midlands +43 41 £200 +14.29% 16
North of England +19 28 £190 -5.00% 15
South East -54 25 £188 -9.68% 39
South West -5 23 £190 -9.52% 20
East Midlands +18 15 £210 -35.38% 5
North West +8 14 £189 -5.63% 11
Yorkshire +13 12 £190 -2.56% 4
East of England -4 9 £213 +16.44% 16
Scotland +32 8 £195 +11.43% 3
North East +14 2 £195 +17.29%
Northern Ireland +7 2 £145 -
Wales +14 1 £135 -32.50% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 11 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 93 (61.18%) Windows
2 77 (50.66%) Microsoft
3 70 (46.05%) Active Directory
4 69 (45.39%) Microsoft 365
5 59 (38.82%) Social Skills
6 48 (31.58%) Windows 10
7 41 (26.97%) Microsoft Office
8 38 (25.00%) SCCM
9 32 (21.05%) Customer Service
10 28 (18.42%) Microsoft Intune
11 27 (17.76%) WAN
12 26 (17.11%) Microsoft Exchange
12 26 (17.11%) Azure
13 24 (15.79%) Security Cleared
14 22 (14.47%) Problem-Solving
15 21 (13.82%) ITIL
16 19 (12.50%) DNS
17 18 (11.84%) VPN
17 18 (11.84%) Degree
17 18 (11.84%) VMware
18 17 (11.18%) Analytical Skills
19 16 (10.53%) SLA
20 15 (9.87%) TCP/IP
20 15 (9.87%) Juniper
20 15 (9.87%) Apple
20 15 (9.87%) MPLS
20 15 (9.87%) BGP
20 15 (9.87%) IPsec
20 15 (9.87%) VMware Infrastructure
20 15 (9.87%) PKI

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (17.11%) Microsoft Exchange
2 13 (8.55%) SharePoint
3 1 (0.66%) Exchange Server 2007
3 1 (0.66%) Exchange Server 2013
Applications
1 41 (26.97%) Microsoft Office
2 1 (0.66%) Microsoft Excel
2 1 (0.66%) Spreadsheet
Business Applications
1 1 (0.66%) assyst
Cloud Services
1 69 (45.39%) Microsoft 365
2 26 (17.11%) Azure
3 12 (7.89%) OneDrive
4 5 (3.29%) Entra ID
5 1 (0.66%) AWS
5 1 (0.66%) Dynamics 365
5 1 (0.66%) Google Workspace
5 1 (0.66%) Power Platform
5 1 (0.66%) Yammer
Communications & Networking
1 27 (17.76%) WAN
2 19 (12.50%) DNS
3 18 (11.84%) VPN
4 15 (9.87%) BGP
4 15 (9.87%) IPsec
4 15 (9.87%) MPLS
4 15 (9.87%) TCP/IP
5 13 (8.55%) Wi-Fi
6 12 (7.89%) Firewall
6 12 (7.89%) LAN
7 11 (7.24%) VLAN
8 9 (5.92%) DHCP
9 8 (5.26%) SD-WAN
10 7 (4.61%) VoIP
11 4 (2.63%) Ethernet
11 4 (2.63%) WebEx
12 3 (1.97%) Junos
12 3 (1.97%) Remote Desktop
12 3 (1.97%) Wireless
13 1 (0.66%) Cisco IOS
Database & Business Intelligence
1 1 (0.66%) Power BI
Development Applications
1 3 (1.97%) JIRA
General
1 59 (38.82%) Social Skills
2 17 (11.18%) Analytical Skills
3 13 (8.55%) Public Sector
4 10 (6.58%) Documentation Skills
5 8 (5.26%) Manufacturing
6 7 (4.61%) Marketing
7 5 (3.29%) Finance
7 5 (3.29%) Law
7 5 (3.29%) Organisational Skills
7 5 (3.29%) Telecoms
8 4 (2.63%) Pharmaceutical
9 3 (1.97%) Electronics
9 3 (1.97%) Legal
10 2 (1.32%) Automotive
10 2 (1.32%) Presentation Skills
11 1 (0.66%) Advertising
11 1 (0.66%) Aerospace
11 1 (0.66%) Financial Institution
11 1 (0.66%) Social Housing
Libraries, Frameworks & Software Standards
1 3 (1.97%) XMPP
2 2 (1.32%) Middleware
3 1 (0.66%) CSS
3 1 (0.66%) XML
Miscellaneous
1 15 (9.87%) PKI
2 11 (7.24%) Driving Licence
3 8 (5.26%) Self-Motivation
4 6 (3.95%) Clustering
4 6 (3.95%) iPad
5 3 (1.97%) Management Information System
5 3 (1.97%) NHS
6 2 (1.32%) Enterprise Software
7 1 (0.66%) Blackberry
7 1 (0.66%) BYOD
7 1 (0.66%) Data Centre
7 1 (0.66%) EPoS
7 1 (0.66%) Onboarding
7 1 (0.66%) PDA
7 1 (0.66%) Public Cloud
7 1 (0.66%) Smartphone
7 1 (0.66%) Social Media
7 1 (0.66%) Video Conferencing
Operating Systems
1 93 (61.18%) Windows
2 48 (31.58%) Windows 10
3 15 (9.87%) Windows Server
4 12 (7.89%) Windows Server 2012
5 10 (6.58%) Mac OS
6 9 (5.92%) Windows Server 2019
7 8 (5.26%) Linux
7 8 (5.26%) Windows Server 2016
8 7 (4.61%) Apple iOS
9 4 (2.63%) Windows 7
10 3 (1.97%) Android
11 2 (1.32%) Mac OS X
11 2 (1.32%) Windows Server 2008
Processes & Methodologies
1 32 (21.05%) Customer Service
2 22 (14.47%) Problem-Solving
3 21 (13.82%) ITIL
4 12 (7.89%) Mobile Device Management
5 11 (7.24%) Asset Management
6 10 (6.58%) Incident Management
7 9 (5.92%) Service Delivery
7 9 (5.92%) Service Management
8 8 (5.26%) Cybersecurity
9 6 (3.95%) Decision-Making
9 6 (3.95%) PRINCE2
9 6 (3.95%) Proactive Monitoring
9 6 (3.95%) Quality Management
10 5 (3.29%) Customer Experience
10 5 (3.29%) Network Monitoring
10 5 (3.29%) Security Monitoring
10 5 (3.29%) Software Deployment
11 4 (2.63%) Customer Requirements
11 4 (2.63%) Inventory Management
11 4 (2.63%) Patch Management
Programming Languages
1 8 (5.26%) PowerShell
2 4 (2.63%) JavaScript
3 3 (1.97%) Python
Qualifications
1 24 (15.79%) Security Cleared
2 18 (11.84%) Degree
3 14 (9.21%) SC Cleared
4 6 (3.95%) Microsoft Certification
5 5 (3.29%) CCNA
5 5 (3.29%) Cisco Certification
5 5 (3.29%) MCSA
5 5 (3.29%) MCSE
6 3 (1.97%) DV Cleared
7 2 (1.32%) MCP
8 1 (0.66%) A+ Certification
8 1 (0.66%) DBS Check
8 1 (0.66%) ITIL Certification
Quality Assurance & Compliance
1 16 (10.53%) SLA
2 5 (3.29%) ISO 9000
3 2 (1.32%) Disclosure Scotland
System Software
1 70 (46.05%) Active Directory
2 15 (9.87%) VMware Infrastructure
3 9 (5.92%) Hyper-V
4 2 (1.32%) Terminal Services
5 1 (0.66%) Virtual Servers
5 1 (0.66%) VMware ESXi
5 1 (0.66%) vSphere
Systems Management
1 38 (25.00%) SCCM
2 28 (18.42%) Microsoft Intune
3 9 (5.92%) Autotask
4 7 (4.61%) Jamf Pro
5 6 (3.95%) Failover Clustering
6 4 (2.63%) Systems Management Server (SMS)
7 3 (1.97%) AppManager
8 2 (1.32%) WSUS
9 1 (0.66%) AirWatch
9 1 (0.66%) Nessus
Vendors
1 77 (50.66%) Microsoft
2 18 (11.84%) VMware
3 15 (9.87%) Apple
3 15 (9.87%) Juniper
4 13 (8.55%) Cisco
5 7 (4.61%) ServiceNow
6 6 (3.95%) Datto
7 4 (2.63%) Fujitsu
7 4 (2.63%) Remedy
7 4 (2.63%) SAP
8 3 (1.97%) Ivanti
9 2 (1.32%) MobileIron
9 2 (1.32%) Veeam
10 1 (0.66%) BT
10 1 (0.66%) Freshdesk
10 1 (0.66%) Google
10 1 (0.66%) IFS
10 1 (0.66%) Qualys
10 1 (0.66%) Samsung
10 1 (0.66%) SolarWinds