Service Desk Analyst Contracts in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst daily rate in the UK excluding London is £175 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 132 175 133
Rank change year-on-year +43 -42 +31
Contract jobs requiring a Service Desk Analyst 335 338 591
As % of all contract jobs advertised in the UK excluding London 1.64% 1.44% 1.94%
As % of the Job Titles category 1.77% 1.52% 2.03%
Number of daily rates quoted 128 153 306
10th Percentile £125 £113 £109
25th Percentile £150 £130 £125
Median daily rate (50th Percentile) £175 £160 £150
Median % change year-on-year +9.38% +6.67% +25.00%
75th Percentile £232 £194 £188
90th Percentile £345 £238 £225
UK median daily rate £175 £180 £160
% change year-on-year -2.51% +12.19% +33.33%
Number of hourly rates quoted 178 125 180
10th Percentile £12.76 £12.55 £11.50
25th Percentile £14.13 £13.41 £13.25
Median hourly rate £14.81 £15.49 £14.50
Median % change year-on-year -4.42% +6.83% +7.41%
75th Percentile £18.56 £18.50 £16.83
90th Percentile £21.46 £20.56 £20.25
UK median hourly rate £15.62 £15.50 £14.50
% change year-on-year +0.81% +6.86% +7.41%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,947 22,165 29,135
% of contract IT jobs with a recognized job title 92.49% 94.32% 95.71%
Number of daily rates quoted 11,551 15,483 20,411
10th Percentile £213 £225 £202
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £598 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,261 1,134 1,449
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.75 £18.08 £14.31
Median hourly rate £40.00 £42.08 £20.00
Median % change year-on-year -4.94% +110.39% +2.56%
75th Percentile £61.60 £65.00 £44.03
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +5.89%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the UK excluding London.

Daily rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 12 May 2024.

Daily rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the UK excluding London.

Hourly rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 12 May 2024.

Hourly rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +13 125 £145 -14.71% 14
South West +48 69 £238 +43.94% 10
North of England +25 65 £158 +0.64% 22
North West +32 41 £200 +31.15% 9
South East +17 30 £156 -16.67% 12
Midlands +5 30 £150 +15.38% 21
Yorkshire +15 24 £150 -7.12% 10
East Midlands +18 15 £160 +39.13% 8
West Midlands -4 15 £150 -6.25% 13
Scotland +16 13 £175 +16.67% 5
Wales +16 3 - - 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 194 (57.91%) Customer Service
2 115 (34.33%) ITIL
3 109 (32.54%) Microsoft 365
4 108 (32.24%) Windows
5 102 (30.45%) Active Directory
6 99 (29.55%) Incident Management
7 97 (28.96%) Security Cleared
7 97 (28.96%) Problem-Solving
7 97 (28.96%) Social Skills
8 93 (27.76%) Microsoft
9 81 (24.18%) SC Cleared
10 72 (21.49%) ServiceNow
11 60 (17.91%) Windows 10
11 60 (17.91%) SLA
12 59 (17.61%) Citrix
13 48 (14.33%) Microsoft Certification
13 48 (14.33%) Microsoft Office
14 42 (12.54%) Wi-Fi
15 41 (12.24%) MCSA
15 41 (12.24%) A+ Certification
15 41 (12.24%) Public Sector
16 40 (11.94%) Service Delivery
17 36 (10.75%) MCP
18 34 (10.15%) Retail
19 31 (9.25%) Analytical Skills
20 30 (8.96%) Mathematics
20 30 (8.96%) Microsoft Excel
21 29 (8.66%) Microsoft PowerPoint
22 28 (8.36%) Microsoft Exchange
23 27 (8.06%) Service Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (8.36%) Microsoft Exchange
2 5 (1.49%) SharePoint
Applications
1 48 (14.33%) Microsoft Office
2 30 (8.96%) Microsoft Excel
3 29 (8.66%) Microsoft PowerPoint
Business Applications
1 4 (1.19%) Remedy ITSM
Cloud Services
1 109 (32.54%) Microsoft 365
2 12 (3.58%) Azure
3 9 (2.69%) Entra ID
4 6 (1.79%) WhatsApp
5 4 (1.19%) OneDrive
6 2 (0.60%) Cloud Computing
6 2 (0.60%) Mimecast
7 1 (0.30%) AWS
7 1 (0.30%) Dynamics 365
7 1 (0.30%) IaaS
Communications & Networking
1 42 (12.54%) Wi-Fi
2 11 (3.28%) VPN
3 7 (2.09%) Firewall
4 6 (1.79%) DHCP
4 6 (1.79%) DNS
5 4 (1.19%) Wireless
6 3 (0.90%) Internet
6 3 (0.90%) LAN
6 3 (0.90%) Remote Desktop
6 3 (0.90%) Structured Cabling
6 3 (0.90%) WAN
7 2 (0.60%) TCP/IP
7 2 (0.60%) VoIP
8 1 (0.30%) Broadband
Database & Business Intelligence
1 3 (0.90%) Oracle Reports
General
1 97 (28.96%) Social Skills
2 41 (12.24%) Public Sector
3 34 (10.15%) Retail
4 31 (9.25%) Analytical Skills
5 8 (2.39%) Finance
5 8 (2.39%) Organisational Skills
6 3 (0.90%) Manufacturing
7 2 (0.60%) Aerospace
7 2 (0.60%) Documentation Skills
7 2 (0.60%) Financial Institution
8 1 (0.30%) Advertising
8 1 (0.30%) Automotive
8 1 (0.30%) French Language
8 1 (0.30%) German Language
8 1 (0.30%) Inclusion and Diversity
8 1 (0.30%) Italian Language
8 1 (0.30%) Law
8 1 (0.30%) Pharmaceutical
8 1 (0.30%) Spanish Language
8 1 (0.30%) Telecoms
Miscellaneous
1 21 (6.27%) Management Information System
2 15 (4.48%) NHS
3 3 (0.90%) Self-Motivation
4 2 (0.60%) BYOD
4 2 (0.60%) Hedge funds
4 2 (0.60%) Onboarding
4 2 (0.60%) Video Conferencing
5 1 (0.30%) Analytical Mindset
5 1 (0.30%) Biopharmaceutical
5 1 (0.30%) Blackberry
5 1 (0.30%) Driving Licence
5 1 (0.30%) iPad
5 1 (0.30%) iPhone
5 1 (0.30%) Life Science
5 1 (0.30%) Product Ownership
5 1 (0.30%) Renewable Energy
Operating Systems
1 108 (32.24%) Windows
2 60 (17.91%) Windows 10
3 7 (2.09%) Windows Server
4 5 (1.49%) Linux
4 5 (1.49%) Unix
4 5 (1.49%) Windows 7
5 4 (1.19%) Apple iOS
6 3 (0.90%) Android
6 3 (0.90%) Windows Server 2012
7 2 (0.60%) Windows Server 2008
7 2 (0.60%) Windows Server 2016
7 2 (0.60%) Windows Server 2019
Processes & Methodologies
1 194 (57.91%) Customer Service
2 115 (34.33%) ITIL
3 99 (29.55%) Incident Management
4 97 (28.96%) Problem-Solving
5 40 (11.94%) Service Delivery
6 30 (8.96%) Mathematics
7 27 (8.06%) Service Management
8 25 (7.46%) Problem Management
9 22 (6.57%) ITSM
10 19 (5.67%) Line Management
11 15 (4.48%) Time Management
12 13 (3.88%) Decision-Making
13 10 (2.99%) Migration
14 6 (1.79%) Agile
14 6 (1.79%) Coaching
14 6 (1.79%) Service Desk Management
15 5 (1.49%) Mentoring
15 5 (1.49%) Mobile Device Management
15 5 (1.49%) Network Monitoring
16 4 (1.19%) Continuous Improvement
Programming Languages
1 2 (0.60%) SQL
Qualifications
1 97 (28.96%) Security Cleared
2 81 (24.18%) SC Cleared
3 48 (14.33%) Microsoft Certification
4 41 (12.24%) A+ Certification
4 41 (12.24%) MCSA
5 36 (10.75%) MCP
6 27 (8.06%) DV Cleared
7 24 (7.16%) Degree
8 9 (2.69%) CCNA
8 9 (2.69%) Cisco Certification
9 5 (1.49%) ITIL Foundation Certificate
10 4 (1.19%) ITIL Certification
11 3 (0.90%) BPSS Clearance
11 3 (0.90%) ECDL
12 2 (0.60%) MCSE
12 2 (0.60%) MOS
Quality Assurance & Compliance
1 60 (17.91%) SLA
2 15 (4.48%) Disclosure Scotland
3 2 (0.60%) ISO 9001
3 2 (0.60%) ISO/IEC 20000
3 2 (0.60%) ISO/IEC 27001
System Software
1 102 (30.45%) Active Directory
2 5 (1.49%) BitLocker
3 3 (0.90%) Virtual Desktop
4 2 (0.60%) Terminal Services
4 2 (0.60%) VMware Infrastructure
Systems Management
1 18 (5.37%) SCCM
2 8 (2.39%) Microsoft Intune
3 5 (1.49%) IBM BigFix
3 5 (1.49%) Tivoli
4 2 (0.60%) Jamf Pro
Vendors
1 93 (27.76%) Microsoft
2 72 (21.49%) ServiceNow
3 59 (17.61%) Citrix
4 12 (3.58%) Sun
5 7 (2.09%) Remedy
6 5 (1.49%) Oracle
7 4 (1.19%) Cisco
7 4 (1.19%) NetApp
8 3 (0.90%) Kofax
9 2 (0.60%) BMC
9 2 (0.60%) Dell
9 2 (0.60%) HP
9 2 (0.60%) McAfee
9 2 (0.60%) Mitel
9 2 (0.60%) MobileIron
9 2 (0.60%) Sophos
9 2 (0.60%) VMware
10 1 (0.30%) Apple
10 1 (0.30%) Equitrac
10 1 (0.30%) iManage