Service Desk Support Contracts in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support daily rate in the UK excluding London is £200 according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 358 404 397
Rank change year-on-year +46 -7 -20
Contract jobs requiring a Service Desk Support 20 31 109
As % of all contract jobs advertised in the UK excluding London 0.098% 0.14% 0.36%
As % of the Job Titles category 0.11% 0.14% 0.37%
Number of daily rates quoted 13 21 61
10th Percentile - £145 £128
25th Percentile £150 £180 £138
Median daily rate (50th Percentile) £200 £198 £153
Median % change year-on-year +1.27% +29.08% +2.00%
75th Percentile - £288 £205
90th Percentile £211 £450 £243
UK median daily rate £180 £190 £160
% change year-on-year -5.26% +18.75% +6.67%
Number of hourly rates quoted 2 0 17
10th Percentile £14.23 - £16.40
25th Percentile £14.39 - £17.00
Median hourly rate £15.42 - £20.00
75th Percentile £16.69 - -
90th Percentile £16.99 - -
UK median hourly rate £20.00 £20.42 £20.00
% change year-on-year -2.06% +2.10% +60.00%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,835 21,601 29,071
% of contract IT jobs with a recognized job title 92.47% 94.28% 95.64%
Number of daily rates quoted 11,498 15,031 20,385
10th Percentile £213 £225 £205
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +11.76%
75th Percentile £594 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £543 £525
% change year-on-year -3.31% +3.43% +8.25%
Number of hourly rates quoted 2,316 1,097 1,445
10th Percentile £12.50 £13.41 £12.40
25th Percentile £15.75 £17.72 £14.50
Median hourly rate £40.00 £42.16 £20.00
Median % change year-on-year -5.11% +110.78% +5.26%
75th Percentile £61.64 £65.00 £45.00
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.44%

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Support in the UK excluding London.

Daily rate trend for Service Desk Support in the UK excluding London

Service Desk Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Support in the UK excluding London.

Hourly rate trend for Service Desk Support in the UK excluding London

Service Desk Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +34 8 £170 -22.73% 1
West Midlands +19 7 £190 -3.80%
North of England +26 5 - -
North West +23 3 - -
Scotland +41 2 £175 -61.11% 1
Wales +23 2 £200 +33.33% 2
Yorkshire +16 2 - -
South East +17 1 £225 +12.50% 2
East Midlands +15 1 £110 - 1
South West +8 1 £203 +2.53%
Northern Ireland +1 1 - - 2
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 14 (70.00%) Microsoft 365
2 12 (60.00%) Customer Service
2 12 (60.00%) Windows
3 11 (55.00%) Social Skills
4 10 (50.00%) Windows 10
5 9 (45.00%) Active Directory
6 8 (40.00%) Microsoft
7 7 (35.00%) Microsoft Office
8 6 (30.00%) Microsoft Intune
9 5 (25.00%) Mobile Device Management
9 5 (25.00%) ITIL
9 5 (25.00%) VMware
10 4 (20.00%) VMware Infrastructure
10 4 (20.00%) Windows Server 2012
10 4 (20.00%) Entra ID
10 4 (20.00%) Azure
10 4 (20.00%) Windows Server
11 3 (15.00%) Remote Desktop
11 3 (15.00%) Problem-Solving
11 3 (15.00%) Microsoft Certification
11 3 (15.00%) SharePoint
11 3 (15.00%) VPN
11 3 (15.00%) Cisco
11 3 (15.00%) Degree
12 2 (10.00%) VMware Certified Professional (VCP)
12 2 (10.00%) Windows Server 2008
12 2 (10.00%) Incident Management
12 2 (10.00%) Firewall
12 2 (10.00%) ITSM
12 2 (10.00%) Telecoms

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.00%) SharePoint
Applications
1 7 (35.00%) Microsoft Office
2 1 (5.00%) Microsoft Excel
2 1 (5.00%) Microsoft PowerPoint
2 1 (5.00%) Microsoft Project
Cloud Services
1 14 (70.00%) Microsoft 365
2 4 (20.00%) Azure
2 4 (20.00%) Entra ID
Communications & Networking
1 3 (15.00%) Remote Desktop
1 3 (15.00%) VPN
2 2 (10.00%) DHCP
2 2 (10.00%) DNS
2 2 (10.00%) Firewall
2 2 (10.00%) TCP/IP
3 1 (5.00%) LAN
3 1 (5.00%) Wi-Fi
3 1 (5.00%) Wireless
General
1 11 (55.00%) Social Skills
2 2 (10.00%) Finance
2 2 (10.00%) Public Sector
2 2 (10.00%) Telecoms
3 1 (5.00%) Analytical Skills
3 1 (5.00%) Electronics
3 1 (5.00%) Financial Institution
3 1 (5.00%) Manufacturing
3 1 (5.00%) Marketing
Miscellaneous
1 1 (5.00%) Analytical Mindset
1 1 (5.00%) Hedge funds
1 1 (5.00%) iPhone
1 1 (5.00%) NHS
Operating Systems
1 12 (60.00%) Windows
2 10 (50.00%) Windows 10
3 4 (20.00%) Windows Server
3 4 (20.00%) Windows Server 2012
4 2 (10.00%) Windows Server 2008
4 2 (10.00%) Windows Server 2016
4 2 (10.00%) Windows Server 2019
5 1 (5.00%) Android
Processes & Methodologies
1 12 (60.00%) Customer Service
2 5 (25.00%) ITIL
2 5 (25.00%) Mobile Device Management
3 3 (15.00%) Problem-Solving
4 2 (10.00%) Incident Management
4 2 (10.00%) ITSM
4 2 (10.00%) Service Delivery
4 2 (10.00%) Service Management
5 1 (5.00%) Business Intelligence
5 1 (5.00%) Coaching
5 1 (5.00%) Continuous Improvement
5 1 (5.00%) Customer Requirements
5 1 (5.00%) Digital Marketing
5 1 (5.00%) Health Informatics
5 1 (5.00%) Informatics
5 1 (5.00%) Mentoring
5 1 (5.00%) Programme Management
5 1 (5.00%) Project Delivery
5 1 (5.00%) Security Patching
5 1 (5.00%) Stakeholder Management
Qualifications
1 3 (15.00%) Degree
1 3 (15.00%) Microsoft Certification
2 2 (10.00%) CCNA
2 2 (10.00%) Cisco Certification
2 2 (10.00%) VMware Certified Professional (VCP)
3 1 (5.00%) ITIL Foundation Certificate
3 1 (5.00%) MCP
3 1 (5.00%) SC Cleared
3 1 (5.00%) Security Cleared
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 9 (45.00%) Active Directory
2 4 (20.00%) VMware Infrastructure
3 2 (10.00%) Terminal Services
Systems Management
1 6 (30.00%) Microsoft Intune
Vendors
1 8 (40.00%) Microsoft
2 5 (25.00%) VMware
3 3 (15.00%) Cisco
4 2 (10.00%) ServiceNow
5 1 (5.00%) Apple
5 1 (5.00%) Mitel
5 1 (5.00%) Progress
5 1 (5.00%) SAP