Service Management Contracts in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 56 68 77
Rank change year-on-year +12 +9 +4
Contract jobs citing Service Management 689 778 965
As % of all contract jobs advertised in the UK excluding London 3.40% 3.38% 3.17%
As % of the Processes & Methodologies category 4.02% 3.78% 3.56%
Number of daily rates quoted 497 570 645
10th Percentile £256 £200 £154
25th Percentile £425 £350 £300
Median daily rate (50th Percentile) £525 £475 £465
Median % change year-on-year +10.53% +2.15% +5.68%
75th Percentile £600 £588 £575
90th Percentile £700 £688 £664
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 16 25 73
10th Percentile £12.53 £17.20 £11.36
25th Percentile £14.91 £17.72 £12.75
Median hourly rate £17.50 £48.50 £18.12
Median % change year-on-year -63.91% +167.73% -19.69%
75th Percentile £19.00 £65.00 £30.96
90th Percentile £23.62 £65.75 £50.88
UK median hourly rate £17.72 £51.75 £20.00
% change year-on-year -65.76% +158.75% -13.83%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,127 20,595 27,099
As % of all contract IT jobs advertised in the UK excluding London 84.40% 89.52% 89.11%
Number of daily rates quoted 10,209 14,220 18,919
10th Percentile £250 £256 £238
25th Percentile £380 £400 £388
Median daily rate (50th Percentile) £500 £500 £479
Median % change year-on-year - +4.38% +9.49%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £653
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 2,061 1,259 1,357
10th Percentile £12.34 £10.63 £12.25
25th Percentile £15.23 £15.25 £14.25
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.21%
75th Percentile £61.30 £65.00 £47.25
90th Percentile £72.50 £73.72 £61.50
UK median hourly rate £36.27 £35.65 £25.68
% change year-on-year +1.75% +38.82% +5.35%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Management in the UK excluding London.

Daily rate trend for Service Management in the UK excluding London

Service Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Management in the UK excluding London over the 6 months to 16 May 2024.

Daily rate histogram for Service Management in the UK excluding London

Service Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Management in the UK excluding London.

Hourly rate trend for Service Management in the UK excluding London

Service Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Management in the UK excluding London over the 6 months to 16 May 2024.

Hourly rate histogram for Service Management in the UK excluding London

Service Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +39 176 £497 +10.33% 78
South East -12 159 £575 +21.05% 59
South West +23 155 £500 -13.04% 47
North West +29 93 £493 +9.56% 41
Scotland +6 77 £563 +25.00% 19
Yorkshire +21 75 £550 +15.79% 24
Midlands +8 59 £468 -10.95% 65
East of England -11 50 £525 +90.91% 24
West Midlands +15 33 £463 +2.78% 40
East Midlands +5 25 £460 -19.12% 24
Wales +5 15 £535 +16.30% 15
North East +12 10 £488 +57.26% 16
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (8.56%) Confluence
2 47 (6.82%) SharePoint
3 35 (5.08%) SharePoint Server
4 30 (4.35%) Microsoft Exchange
5 5 (0.73%) CMS
6 4 (0.58%) IBM HTTP Server
6 4 (0.58%) Skype for Business
6 4 (0.58%) WebSphere
6 4 (0.58%) WebSphere Application Server
6 4 (0.58%) WebSphere Portal
Applications
1 46 (6.68%) Microsoft Office
2 21 (3.05%) Microsoft Excel
3 7 (1.02%) Microsoft PowerPoint
4 2 (0.29%) Microsoft Project
5 1 (0.15%) Chatbot
5 1 (0.15%) MS Visio
Business Applications
1 27 (3.92%) Remedy ITSM
2 5 (0.73%) SAP S/4HANA
3 4 (0.58%) Maximo
4 3 (0.44%) Remedy AR System
4 3 (0.44%) SAP ERP
5 2 (0.29%) Oracle Procure-to-Pay
6 1 (0.15%) Relativity
6 1 (0.15%) SAP MM
6 1 (0.15%) Sparx Enterprise Architect
6 1 (0.15%) Veritas eDiscovery
Cloud Services
1 99 (14.37%) Azure
2 63 (9.14%) Microsoft 365
3 39 (5.66%) AWS
4 36 (5.22%) Azure Stack
5 26 (3.77%) Power Platform
5 26 (3.77%) SaaS
6 24 (3.48%) Entra ID
7 19 (2.76%) Azure Monitor
8 17 (2.47%) Azure Storage
9 12 (1.74%) IaaS
10 10 (1.45%) OneDrive
11 8 (1.16%) GCP
12 7 (1.02%) Amazon EC2
12 7 (1.02%) PaaS
13 6 (0.87%) Amazon S3
13 6 (0.87%) AWS CodePipeline
13 6 (0.87%) AWS Lambda
13 6 (0.87%) Azure DevOps
13 6 (0.87%) OpenShift
13 6 (0.87%) Serverless
Communications & Networking
1 68 (9.87%) Firewall
2 35 (5.08%) BGP
3 25 (3.63%) DHCP
3 25 (3.63%) DNS
4 16 (2.32%) Network Security
5 12 (1.74%) LAN
6 11 (1.60%) WAN
7 10 (1.45%) VPN
8 8 (1.16%) Skype
8 8 (1.16%) Wireless
9 7 (1.02%) Cisco ASA
10 6 (0.87%) Cisco ISE
10 6 (0.87%) HTTP
10 6 (0.87%) VSAN
11 5 (0.73%) AMQP
11 5 (0.73%) HTTPS
12 3 (0.44%) TCP/IP
13 2 (0.29%) Radio Access Network
13 2 (0.29%) SMTP
13 2 (0.29%) Unified Communications
Database & Business Intelligence
1 25 (3.63%) Power BI
2 8 (1.16%) Amazon RDS
3 6 (0.87%) InfluxDB
3 6 (0.87%) Relational Database
3 6 (0.87%) SQL Server
4 5 (0.73%) Data Mining
4 5 (0.73%) GIS
4 5 (0.73%) Oracle Database
5 4 (0.58%) MariaDB
5 4 (0.58%) MySQL
5 4 (0.58%) Oracle Reports
6 3 (0.44%) Metadata
7 1 (0.15%) Amazon Aurora
7 1 (0.15%) Flink
7 1 (0.15%) NoSQL
7 1 (0.15%) PostgreSQL
7 1 (0.15%) Tableau
Development Applications
1 73 (10.60%) JIRA
2 8 (1.16%) Jenkins
3 7 (1.02%) Robot Framework
3 7 (1.02%) Sonatype Nexus
4 4 (0.58%) IBM UrbanCode
4 4 (0.58%) Selenium
5 3 (0.44%) Cucumber
5 3 (0.44%) WebDriver
6 2 (0.29%) Git
6 2 (0.29%) HP UFT
6 2 (0.29%) Hudson
6 2 (0.29%) LoadRunner
7 1 (0.15%) Gatling
7 1 (0.15%) GitLab
7 1 (0.15%) JMeter
7 1 (0.15%) TestRail
7 1 (0.15%) Visual Studio
7 1 (0.15%) webpack
General
1 283 (41.07%) Social Skills
2 109 (15.82%) Public Sector
3 91 (13.21%) Analytical Skills
4 70 (10.16%) Finance
5 27 (3.92%) Organisational Skills
6 24 (3.48%) Legal
6 24 (3.48%) Telecoms
7 23 (3.34%) Banking
7 23 (3.34%) Presentation Skills
8 13 (1.89%) Back Office
9 11 (1.60%) Retail
10 9 (1.31%) Law
11 8 (1.16%) Marketing
12 7 (1.02%) Military
13 6 (0.87%) Influencing Skills
13 6 (0.87%) Manufacturing
14 5 (0.73%) Inclusion and Diversity
15 4 (0.58%) Documentation Skills
15 4 (0.58%) Electronics
15 4 (0.58%) Publishing
Job Titles
1 114 (16.55%) Analyst
2 84 (12.19%) Architect
3 81 (11.76%) Service Manager
4 48 (6.97%) Service Architect
5 40 (5.81%) Service Analyst
6 37 (5.37%) Consultant
7 34 (4.93%) IT Manager
8 31 (4.50%) IT Services Manager
9 30 (4.35%) Developer
10 27 (3.92%) Senior
11 26 (3.77%) Support Engineer
12 25 (3.63%) Service Desk Analyst
13 24 (3.48%) Lead
14 23 (3.34%) Transition Manager
15 22 (3.19%) Service Transition Manager
16 21 (3.05%) Support Analyst
16 21 (3.05%) Windows Engineer
17 20 (2.90%) Incident Manager
17 20 (2.90%) ServiceNow Developer
18 19 (2.76%) Delivery Manager
Libraries, Frameworks & Software Standards
1 34 (4.93%) Web Services
2 18 (2.61%) ARM Templates
2 18 (2.61%) REST
3 12 (1.74%) Middleware
4 11 (1.60%) SOAP
5 9 (1.31%) CSS
5 9 (1.31%) HTML
6 7 (1.02%) RabbitMQ
7 5 (0.73%) Flash
8 4 (0.58%) AngularJS
8 4 (0.58%) J2EE
8 4 (0.58%) RESTful
9 3 (0.44%) Gherkin
9 3 (0.44%) LDAP
9 3 (0.44%) React Native
9 3 (0.44%) XML
10 2 (0.29%) HTML5
10 2 (0.29%) OAuth
10 2 (0.29%) OpenID
10 2 (0.29%) SAML
Miscellaneous
1 77 (11.18%) Management Information System
2 44 (6.39%) PKI
3 37 (5.37%) Private Cloud
4 35 (5.08%) CMDB
5 29 (4.21%) Virtual Team
6 24 (3.48%) Self-Motivation
7 21 (3.05%) Data Centre
8 13 (1.89%) Linux Command Line
9 12 (1.74%) LIMS
10 8 (1.16%) Clustering
11 5 (0.73%) Driving Licence
11 5 (0.73%) Operational Technology
11 5 (0.73%) SCADA
12 4 (0.58%) Product Ownership
13 3 (0.44%) Digital Signage
13 3 (0.44%) Onboarding
13 3 (0.44%) Video\Live Streaming
14 2 (0.29%) BYOD
14 2 (0.29%) Legacy Applications
14 2 (0.29%) Public Cloud
Operating Systems
1 127 (18.43%) Windows
2 59 (8.56%) Windows Server
3 49 (7.11%) Linux
4 45 (6.53%) Windows 10
5 43 (6.24%) Windows Server 2019
6 40 (5.81%) Windows Server 2016
7 23 (3.34%) Windows Server 2012
8 19 (2.76%) Apple iOS
8 19 (2.76%) Windows NT
9 10 (1.45%) Unix
10 7 (1.02%) Mac OS
11 4 (0.58%) Android
12 2 (0.29%) CentOS
12 2 (0.29%) Windows 7
13 1 (0.15%) Red Hat Enterprise Linux
13 1 (0.15%) Solaris
13 1 (0.15%) Windows Server 2008
Processes & Methodologies
1 339 (49.20%) ITIL
2 239 (34.69%) ITSM
3 125 (18.14%) Agile
4 116 (16.84%) Problem-Solving
5 104 (15.09%) Service Delivery
6 93 (13.50%) Customer Service
7 79 (11.47%) Problem Management
8 76 (11.03%) Change Management
9 73 (10.60%) Continuous Improvement
10 63 (9.14%) Asset Management
11 58 (8.42%) Capacity Management
11 58 (8.42%) Release Management
12 52 (7.55%) Mentoring
12 52 (7.55%) Project Management
12 52 (7.55%) Stakeholder Management
13 50 (7.26%) Incident Management
14 48 (6.97%) Configuration Management
15 43 (6.24%) Migration
15 43 (6.24%) Project Delivery
15 43 (6.24%) Quality Management
Programming Languages
1 40 (5.81%) PowerShell
2 27 (3.92%) SQL
3 20 (2.90%) Java
4 18 (2.61%) Bicep
4 18 (2.61%) C#
5 17 (2.47%) Python
5 17 (2.47%) VB
5 17 (2.47%) VBScript
6 12 (1.74%) JavaScript
7 8 (1.16%) Swift
8 6 (0.87%) Go
8 6 (0.87%) Shell Script
9 4 (0.58%) C
10 3 (0.44%) Bash
11 1 (0.15%) TypeScript
Qualifications
1 326 (47.31%) Security Cleared
2 185 (26.85%) SC Cleared
3 150 (21.77%) DV Cleared
4 69 (10.01%) Degree
5 26 (3.77%) Microsoft Certification
6 21 (3.05%) ITIL Foundation Certificate
7 20 (2.90%) BPSS Clearance
7 20 (2.90%) Cisco Certification
8 14 (2.03%) ITIL Certification
9 10 (1.45%) CCNA
10 8 (1.16%) CCNP
10 8 (1.16%) MCSE
11 6 (0.87%) Computer Science Degree
11 6 (0.87%) MCP
12 5 (0.73%) CCSA
12 5 (0.73%) JNCIA
12 5 (0.73%) Master's Degree
12 5 (0.73%) VMware Certified Professional (VCP)
13 4 (0.58%) Chartered Engineer
14 3 (0.44%) CompTIA Security+
Quality Assurance & Compliance
1 40 (5.81%) SLA
2 36 (5.22%) Government Security Classifications
3 32 (4.64%) QA
4 20 (2.90%) ISO/IEC 20000
5 14 (2.03%) ISO/IEC 27001
6 13 (1.89%) JSP 440
7 12 (1.74%) Data Quality
8 9 (1.31%) Disclosure Scotland
9 7 (1.02%) RMADS
10 5 (0.73%) Accessibility
11 4 (0.58%) Cyber Essentials
11 4 (0.58%) NIST
12 3 (0.44%) COBIT
12 3 (0.44%) GDPR
12 3 (0.44%) NCSC
13 2 (0.29%) GxP
13 2 (0.29%) Sarbanes-Oxley
14 1 (0.15%) GRC
14 1 (0.15%) ISO 9001
14 1 (0.15%) WCAG
System Software
1 77 (11.18%) Active Directory
2 21 (3.05%) Virtual Desktop
3 19 (2.76%) Firmware
3 19 (2.76%) VMware Infrastructure
4 18 (2.61%) Virtual Machines
5 9 (1.31%) Docker
6 6 (0.87%) VMware ESXi
7 5 (0.73%) VMware NSX
8 3 (0.44%) Microsoft Virtual Server
8 3 (0.44%) Virtual Servers
9 2 (0.29%) vSphere
10 1 (0.15%) Hyper-V
10 1 (0.15%) NFS
Systems Management
1 50 (7.26%) SCCM
2 46 (6.68%) SCOM
3 40 (5.81%) WSUS
4 31 (4.50%) Microsoft Intune
5 28 (4.06%) Kubernetes
6 23 (3.34%) Terraform
7 19 (2.76%) Active Directory Federation Services
7 19 (2.76%) Sysprep
8 15 (2.18%) Ansible
8 15 (2.18%) OPNET
9 6 (0.87%) Grafana
9 6 (0.87%) Progress Chef
9 6 (0.87%) Prometheus
9 6 (0.87%) Systems Management Server (SMS)
9 6 (0.87%) vCenter Server
10 5 (0.73%) Docker Swarm
10 5 (0.73%) Single Sign-On
11 4 (0.58%) IBM BigFix
11 4 (0.58%) Tivoli
12 2 (0.29%) Jamf Pro
Vendors
1 172 (24.96%) Microsoft
2 118 (17.13%) ServiceNow
3 52 (7.55%) Atlassian
4 33 (4.79%) Remedy
5 22 (3.19%) Cisco
5 22 (3.19%) Oracle
6 19 (2.76%) VMware
7 14 (2.03%) BMC
8 11 (1.60%) InterSystems
9 10 (1.45%) Okta
9 10 (1.45%) SAP
10 8 (1.16%) Google
11 7 (1.02%) Apple
11 7 (1.02%) Cadence
11 7 (1.02%) CheckPoint
11 7 (1.02%) Juniper
12 6 (0.87%) Blue Coat
12 6 (0.87%) Palo Alto
13 5 (0.73%) Sage
14 4 (0.58%) Dell