Support Analyst Contracts in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst daily rate in the UK excluding London is £195 according to job vacancies posted during the 6 months to 17 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 227 197 192
Rank change year-on-year -30 -5 +28
Contract jobs requiring a Support Analyst 163 285 409
As % of all contract jobs advertised in the UK excluding London 0.80% 1.24% 1.34%
As % of the Job Titles category 0.87% 1.32% 1.40%
Number of daily rates quoted 123 202 289
10th Percentile £146 £133 £123
25th Percentile £161 £155 £155
Median daily rate (50th Percentile) £195 £200 £200
Median % change year-on-year -2.50% - +29.03%
75th Percentile £244 £266 £310
90th Percentile £345 £350 £440
UK median daily rate £225 £265 £250
% change year-on-year -15.09% +6.00% +19.05%
Number of hourly rates quoted 18 24 53
10th Percentile £10.95 £13.29 £11.97
25th Percentile £14.56 £14.91 £14.62
Median hourly rate £19.89 £22.19 £17.50
Median % change year-on-year -10.37% +26.77% +14.75%
75th Percentile £23.38 £27.50 £20.75
90th Percentile £23.75 £31.45 £27.00
UK median hourly rate £21.00 £23.15 £17.54
% change year-on-year -9.29% +31.98% +7.94%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,796 21,663 29,128
% of contract IT jobs with a recognized job title 92.49% 94.29% 95.71%
Number of daily rates quoted 11,463 15,116 20,427
10th Percentile £213 £225 £203
25th Percentile £363 £393 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.82% +2.90% +9.38%
Number of hourly rates quoted 2,267 1,107 1,446
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.73 £18.02 £14.25
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £44.92
90th Percentile £73.85 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Support Analyst in the UK excluding London.

Daily rate trend for Support Analyst in the UK excluding London

Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 17 May 2024.

Daily rate histogram for Support Analyst in the UK excluding London

Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Support Analyst in the UK excluding London.

Hourly rate trend for Support Analyst in the UK excluding London

Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +34 30 £185 -1.99% 31
North of England -15 30 £200 -14.89% 23
Scotland +24 29 £175 - 7
South East -41 29 £170 -24.86% 35
West Midlands +32 28 £185 -9.76% 15
South West +12 25 £225 +45.16% 22
East of England +6 18 £325 +58.54% 17
North West -7 15 £200 -27.27% 11
Yorkshire -2 11 £205 +13.89% 9
Wales +18 5 £190 -7.32% 4
North East +12 4 £190 -20.00% 3
East Midlands +10 2 £210 +79.87% 16
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 17 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Support Analyst in the job title.

1 82 (50.31%) Social Skills
2 70 (42.94%) Windows
3 66 (40.49%) Microsoft
4 58 (35.58%) Customer Service
5 53 (32.52%) Microsoft 365
6 50 (30.67%) ITIL
7 48 (29.45%) Active Directory
8 44 (26.99%) Windows 10
9 36 (22.09%) Microsoft Office
10 32 (19.63%) Problem-Solving
11 27 (16.56%) Security Cleared
12 24 (14.72%) SC Cleared
13 21 (12.88%) Service Management
13 21 (12.88%) Public Sector
14 20 (12.27%) Azure
15 18 (11.04%) ITSM
16 17 (10.43%) Finance
17 16 (9.82%) Android
17 16 (9.82%) Microsoft Intune
17 16 (9.82%) ServiceNow
17 16 (9.82%) Windows Server 2016
18 15 (9.20%) Microsoft Exchange
19 13 (7.98%) Apple iOS
20 12 (7.36%) Apple
21 11 (6.75%) SLA
21 11 (6.75%) Mobile Device Management
21 11 (6.75%) Windows Server
21 11 (6.75%) Analytical Skills
22 10 (6.13%) Driving Licence
22 10 (6.13%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.20%) Microsoft Exchange
2 6 (3.68%) SharePoint
2 6 (3.68%) Skype for Business
3 2 (1.23%) Appian
3 2 (1.23%) Confluence
Applications
1 36 (22.09%) Microsoft Office
2 5 (3.07%) Microsoft Excel
3 1 (0.61%) AutoCAD
Business Applications
1 5 (3.07%) Odoo
2 3 (1.84%) SAP S/4HANA
3 1 (0.61%) assyst
3 1 (0.61%) IBM Planning Analytics
3 1 (0.61%) JDE EnterpriseOne
3 1 (0.61%) Oracle EBS
3 1 (0.61%) Oracle EBS R12
3 1 (0.61%) Oracle Procure-to-Pay
Cloud Services
1 53 (32.52%) Microsoft 365
2 20 (12.27%) Azure
3 7 (4.29%) OneDrive
4 4 (2.45%) Entra ID
4 4 (2.45%) Google Workspace
5 1 (0.61%) AWS
5 1 (0.61%) OCI
5 1 (0.61%) SaaS
5 1 (0.61%) Yammer
Communications & Networking
1 9 (5.52%) Firewall
2 7 (4.29%) LAN
3 6 (3.68%) Skype
3 6 (3.68%) WAN
4 5 (3.07%) VPN
5 4 (2.45%) DHCP
5 4 (2.45%) DNS
5 4 (2.45%) Remote Desktop
6 3 (1.84%) TCP/IP
7 1 (0.61%) IP Telephony
7 1 (0.61%) VLAN
7 1 (0.61%) Wireless
Database & Business Intelligence
1 3 (1.84%) Data Vault
2 1 (0.61%) Data Warehouse
2 1 (0.61%) Oracle Reports
Development Applications
1 5 (3.07%) JIRA
General
1 82 (50.31%) Social Skills
2 21 (12.88%) Public Sector
3 17 (10.43%) Finance
4 11 (6.75%) Analytical Skills
5 5 (3.07%) Back Office
6 4 (2.45%) Pharmaceutical
7 3 (1.84%) Banking
7 3 (1.84%) Law
8 2 (1.23%) Digital Economy
9 1 (0.61%) Billing
9 1 (0.61%) Financial Institution
9 1 (0.61%) Legal
9 1 (0.61%) Local Government
9 1 (0.61%) Manufacturing
9 1 (0.61%) Organisational Skills
9 1 (0.61%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.23%) Middleware
2 1 (0.61%) XML
Miscellaneous
1 10 (6.13%) Driving Licence
2 9 (5.52%) iPhone
3 6 (3.68%) CMDB
4 4 (2.45%) Analytical Mindset
4 4 (2.45%) EPoS
4 4 (2.45%) Management Information System
5 3 (1.84%) AS400
5 3 (1.84%) Greenfield Project
6 2 (1.23%) iPad
6 2 (1.23%) Self-Motivation
7 1 (0.61%) Data Centre
7 1 (0.61%) Hedge funds
7 1 (0.61%) Microsoft Licensing
7 1 (0.61%) NHS
7 1 (0.61%) Onboarding
7 1 (0.61%) PDA
7 1 (0.61%) SCADA
7 1 (0.61%) SWIFT Messaging Network
7 1 (0.61%) Video Conferencing
Operating Systems
1 70 (42.94%) Windows
2 44 (26.99%) Windows 10
3 16 (9.82%) Android
3 16 (9.82%) Windows Server 2016
4 13 (7.98%) Apple iOS
5 11 (6.75%) Windows Server
6 8 (4.91%) Mac OS
7 6 (3.68%) Windows Server 2019
8 5 (3.07%) Windows Server 2012
9 2 (1.23%) Windows Server 2008
10 1 (0.61%) Linux
10 1 (0.61%) Mac OS X
10 1 (0.61%) Red Hat Enterprise Linux
Processes & Methodologies
1 58 (35.58%) Customer Service
2 50 (30.67%) ITIL
3 32 (19.63%) Problem-Solving
4 21 (12.88%) Service Management
5 18 (11.04%) ITSM
6 11 (6.75%) Mobile Device Management
7 10 (6.13%) Service Delivery
8 9 (5.52%) Problem Management
9 7 (4.29%) ERP
10 6 (3.68%) Customer-Centricity
10 6 (3.68%) Project Management
11 5 (3.07%) Batch Scheduling
11 5 (3.07%) Decision-Making
11 5 (3.07%) Incident Management
11 5 (3.07%) Infrastructure Monitoring
11 5 (3.07%) Risk Management
11 5 (3.07%) Time Management
11 5 (3.07%) User Acceptance Testing
12 4 (2.45%) Cybersecurity
12 4 (2.45%) Line Management
Programming Languages
1 5 (3.07%) PowerShell
2 3 (1.84%) Python
3 1 (0.61%) SQL
Qualifications
1 27 (16.56%) Security Cleared
2 24 (14.72%) SC Cleared
3 7 (4.29%) MCP
4 6 (3.68%) Cisco Certification
5 5 (3.07%) DV Cleared
5 5 (3.07%) Microsoft Certification
6 4 (2.45%) BPSS Clearance
6 4 (2.45%) HNC
7 3 (1.84%) A+ Certification
7 3 (1.84%) Degree
8 2 (1.23%) (ISC)2 CCSP
8 2 (1.23%) CCENT
8 2 (1.23%) CISSP
8 2 (1.23%) CRISC
8 2 (1.23%) DBS Check
9 1 (0.61%) ITIL Certification
9 1 (0.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (6.75%) SLA
2 6 (3.68%) ISO/IEC 27001
3 5 (3.07%) Disclosure Scotland
4 2 (1.23%) PMO
5 1 (0.61%) Data Quality
System Software
1 48 (29.45%) Active Directory
2 4 (2.45%) VMware Infrastructure
3 2 (1.23%) Terminal Services
3 2 (1.23%) Virtual Machines
4 1 (0.61%) Hyper-V
4 1 (0.61%) Virtual Servers
4 1 (0.61%) VMware Server
Systems Management
1 16 (9.82%) Microsoft Intune
2 8 (4.91%) SCCM
3 6 (3.68%) Jamf Pro
4 3 (1.84%) Thomson Reuters DACS
5 2 (1.23%) Single Sign-On
6 1 (0.61%) Systems Management Server (SMS)
Vendors
1 66 (40.49%) Microsoft
2 16 (9.82%) ServiceNow
3 12 (7.36%) Apple
4 9 (5.52%) Citrix
5 6 (3.68%) Cisco
5 6 (3.68%) SAP
5 6 (3.68%) VMware
6 4 (2.45%) Google
7 3 (1.84%) Bloomberg
7 3 (1.84%) Dell
7 3 (1.84%) Oracle
7 3 (1.84%) Refinitiv
7 3 (1.84%) Salesforce
8 2 (1.23%) HP
8 2 (1.23%) Okta
9 1 (0.61%) Avaya
9 1 (0.61%) BT
9 1 (0.61%) Cognos
9 1 (0.61%) Concur
9 1 (0.61%) JD Edwards