Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 9 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 429 | 530 | 536 |
| Rank change year-on-year | +101 | +6 | -38 |
| Contract jobs citing Customer-Centricity | 174 | 166 | 337 |
| As % of all contract jobs advertised in the UK | 0.40% | 0.30% | 0.38% |
| As % of the Processes & Methodologies category | 0.47% | 0.33% | 0.42% |
| Number of daily rates quoted | 108 | 122 | 225 |
| 10th Percentile | £168 | £170 | £350 |
| 25th Percentile | £344 | £340 | £460 |
| Median daily rate (50th Percentile) | £450 | £505 | £575 |
| Median % change year-on-year | -10.89% | -12.17% | +4.55% |
| 75th Percentile | £588 | £617 | £713 |
| 90th Percentile | £675 | £700 | £788 |
| UK excluding London median daily rate | £425 | £500 | £500 |
| % change year-on-year | -15.00% | - | +17.65% |
| Number of hourly rates quoted | 4 | 2 | 6 |
| 10th Percentile | - | £18.13 | £12.09 |
| 25th Percentile | £6.57 | £21.34 | £15.06 |
| Median hourly rate | £10.30 | £26.67 | £26.25 |
| Median % change year-on-year | -61.38% | +1.60% | +15.38% |
| 75th Percentile | £13.97 | £32.01 | £59.13 |
| 90th Percentile | £15.49 | £35.21 | £79.50 |
| UK excluding London median hourly rate | £10.30 | £16.00 | £13.00 |
| % change year-on-year | -35.63% | +23.08% | -41.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 36,914 | 49,809 | 79,437 |
| As % of all contract IT jobs advertised in the UK | 85.21% | 89.64% | 90.63% |
| Number of daily rates quoted | 23,592 | 34,469 | 55,846 |
| 10th Percentile | £300 | £325 | £350 |
| 25th Percentile | £413 | £438 | £435 |
| Median daily rate (50th Percentile) | £525 | £550 | £538 |
| Median % change year-on-year | -4.55% | +2.33% | +7.50% |
| 75th Percentile | £638 | £650 | £649 |
| 90th Percentile | £750 | £750 | £743 |
| UK excluding London median daily rate | £500 | £500 | £490 |
| % change year-on-year | - | +2.04% | +8.89% |
| Number of hourly rates quoted | 2,564 | 1,687 | 1,868 |
| 10th Percentile | £12.75 | £10.70 | £12.50 |
| 25th Percentile | £16.00 | £15.75 | £15.75 |
| Median hourly rate | £36.50 | £35.80 | £25.68 |
| Median % change year-on-year | +1.96% | +39.41% | +11.65% |
| 75th Percentile | £61.25 | £65.00 | £50.00 |
| 90th Percentile | £72.50 | £75.00 | £65.00 |
| UK excluding London median hourly rate | £38.12 | £35.00 | £20.51 |
| % change year-on-year | +8.91% | +70.69% | -2.36% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 9 June 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +97 | 156 | £450 | -10.00% | 267 |
| London | +77 | 80 | £475 | -9.52% | 84 |
| UK excluding London | +52 | 79 | £425 | -15.00% | 189 |
| Work from Home | +111 | 60 | £478 | -4.50% | 137 |
| South East | +29 | 37 | £488 | +39.78% | 48 |
| South West | +16 | 12 | £150 | -77.78% | 22 |
| East of England | +9 | 10 | £345 | -28.31% | 16 |
| Scotland | +45 | 8 | £455 | -20.87% | 12 |
| North of England | +20 | 8 | £563 | +3.21% | 56 |
| North West | +10 | 4 | £550 | -6.38% | 28 |
| Yorkshire | +10 | 4 | £600 | +18.23% | 18 |
| Wales | +19 | 2 | £91 | -84.17% | 6 |
| Midlands | +6 | 2 | £398 | -23.30% | 32 |
| West Midlands | 0 | 2 | £398 | -21.40% | 20 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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