IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 1 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 209 220 281
Rank change year-on-year +11 +61 +61
Contract jobs requiring an IT Support 505 719 881
As % of all contract jobs advertised in the UK 1.16% 1.21% 0.99%
As % of the Job Titles category 1.25% 1.28% 1.04%
Number of daily rates quoted 324 477 521
10th Percentile £129 £125 £123
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £200 £188 £180
Median % change year-on-year +6.67% +4.17% +16.13%
75th Percentile £244 £250 £238
90th Percentile £325 £325 £338
UK excluding London median daily rate £190 £175 £175
% change year-on-year +8.57% - +25.00%
Number of hourly rates quoted 114 67 144
10th Percentile £10.95 £12.34 £12.07
25th Percentile £12.00 £15.34 £14.00
Median hourly rate £15.42 £19.00 £17.00
Median % change year-on-year -18.84% +11.76% +21.43%
75th Percentile £22.23 £25.00 £20.00
90th Percentile £25.00 £29.58 £24.10
UK excluding London median hourly rate £13.30 £18.50 £15.50
% change year-on-year -28.11% +19.35% +13.55%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,362 56,304 84,700
% of contract IT jobs with a recognized job title 92.77% 94.61% 95.47%
Number of daily rates quoted 26,261 39,350 59,476
10th Percentile £275 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £735
UK excluding London median daily rate £492 £500 £475
% change year-on-year -1.60% +5.26% +11.76%
Number of hourly rates quoted 2,668 1,565 2,099
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.40 £15.50
Median hourly rate £36.02 £45.00 £23.50
Median % change year-on-year -19.95% +91.49% +3.14%
75th Percentile £60.75 £65.75 £48.88
90th Percentile £72.50 £75.75 £63.32
UK excluding London median hourly rate £39.50 £42.43 £19.50
% change year-on-year -6.91% +117.60% +2.63%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 1 May 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 1 May 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 1 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +36 431 £200 - 499
UK excluding London -10 354 £190 +8.57% 423
London +47 141 £210 -4.55% 83
North of England +37 101 £190 -5.00% 110
South East -11 93 £198 -1.25% 92
Work from Home +42 69 £200 - 94
North West +26 53 £181 -24.48% 54
Scotland +29 48 £168 -1.47% 16
South West -1 40 £201 +20.15% 55
Yorkshire +35 35 £215 +10.26% 45
Midlands -4 34 £150 -14.29% 95
East of England -8 22 £200 +6.67% 58
East Midlands +3 19 £150 -45.36% 52
Wales +3 16 £145 -14.71% 9
West Midlands +7 14 £213 +32.81% 43
North East +22 13 £175 -21.35% 13
Northern Ireland -15 2 £210 - 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 279 (55.25%) Windows
2 219 (43.37%) Microsoft 365
3 215 (42.57%) Microsoft
4 197 (39.01%) Social Skills
5 188 (37.23%) Active Directory
6 134 (26.53%) Customer Service
7 125 (24.75%) Problem-Solving
8 112 (22.18%) Windows 10
9 102 (20.20%) Microsoft Office
10 66 (13.07%) Azure
10 66 (13.07%) Microsoft Exchange
11 65 (12.87%) SCCM
12 64 (12.67%) ITIL
13 55 (10.89%) Microsoft Intune
14 51 (10.10%) Finance
15 50 (9.90%) Windows Server
16 44 (8.71%) SharePoint
16 44 (8.71%) Public Sector
17 42 (8.32%) Security Cleared
18 40 (7.92%) Apple iOS
19 39 (7.72%) ServiceNow
19 39 (7.72%) Apple
20 36 (7.13%) VPN
21 34 (6.73%) Microsoft Excel
21 34 (6.73%) Firewall
21 34 (6.73%) Video Conferencing
21 34 (6.73%) Android
22 33 (6.53%) SLA
23 31 (6.14%) Citrix
23 31 (6.14%) Asset Management

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (13.07%) Microsoft Exchange
2 44 (8.71%) SharePoint
3 18 (3.56%) Skype for Business
4 7 (1.39%) CMS
5 4 (0.79%) IIS
6 3 (0.59%) Apache
6 3 (0.59%) Confluence
6 3 (0.59%) Tomcat
7 2 (0.40%) Exchange Server 2007
7 2 (0.40%) Exchange Server 2013
7 2 (0.40%) IBM Domino
7 2 (0.40%) Moodle
7 2 (0.40%) WordPress
8 1 (0.20%) JBoss
8 1 (0.20%) nginx
Applications
1 102 (20.20%) Microsoft Office
2 34 (6.73%) Microsoft Excel
3 15 (2.97%) Microsoft PowerPoint
4 8 (1.58%) Microsoft Project
5 4 (0.79%) Spreadsheet
6 2 (0.40%) Acrobat
6 2 (0.40%) Adobe Creative Suite
6 2 (0.40%) MS Visio
Business Applications
1 3 (0.59%) Orchestrade
2 1 (0.20%) assyst
2 1 (0.20%) ION MarketView
2 1 (0.20%) SAP S/4HANA
2 1 (0.20%) Temenos T24
Cloud Services
1 219 (43.37%) Microsoft 365
2 66 (13.07%) Azure
3 26 (5.15%) Entra ID
4 19 (3.76%) OneDrive
5 15 (2.97%) AWS
6 8 (1.58%) Power Platform
7 7 (1.39%) Google Workspace
7 7 (1.39%) WhatsApp
8 5 (0.99%) Asana
8 5 (0.99%) Slack
9 3 (0.59%) Mimecast
9 3 (0.59%) OCI
9 3 (0.59%) Oracle Service Cloud
10 2 (0.40%) Amazon EC2
10 2 (0.40%) Azure ExpressRoute
10 2 (0.40%) Dynamics 365
10 2 (0.40%) IaaS
10 2 (0.40%) Nutanix
10 2 (0.40%) Rubrik
10 2 (0.40%) SaaS
Communications & Networking
1 36 (7.13%) VPN
2 34 (6.73%) Firewall
3 30 (5.94%) Wireless
4 28 (5.54%) LAN
5 23 (4.55%) DHCP
5 23 (4.55%) DNS
6 21 (4.16%) Wi-Fi
7 20 (3.96%) TCP/IP
8 18 (3.56%) Skype
9 17 (3.37%) WAN
10 12 (2.38%) Cisco IOS
10 12 (2.38%) Internet
11 11 (2.18%) VLAN
12 10 (1.98%) Remote Desktop
13 7 (1.39%) Network Security
13 7 (1.39%) SAN
14 2 (0.40%) Extranet
14 2 (0.40%) Intranet
14 2 (0.40%) MPLS
14 2 (0.40%) VoIP
Database & Business Intelligence
1 6 (1.19%) Power BI
2 3 (0.59%) Oracle Database
2 3 (0.59%) Oracle Reports
2 3 (0.59%) Relational Database
3 1 (0.20%) RDBMS
3 1 (0.20%) SQL Server
Development Applications
1 9 (1.78%) JIRA
2 1 (0.20%) MSI
General
1 197 (39.01%) Social Skills
2 51 (10.10%) Finance
3 44 (8.71%) Public Sector
4 30 (5.94%) Analytical Skills
5 20 (3.96%) Manufacturing
6 18 (3.56%) Retail
7 14 (2.77%) Telecoms
8 12 (2.38%) Law
9 11 (2.18%) Organisational Skills
10 9 (1.78%) Banking
11 8 (1.58%) Marketing
12 7 (1.39%) Legal
12 7 (1.39%) Presentation Skills
13 6 (1.19%) Electronics
14 5 (0.99%) Billing
14 5 (0.99%) French Language
15 4 (0.79%) Aviation
15 4 (0.79%) Financial Institution
15 4 (0.79%) Front Office
16 3 (0.59%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (0.59%) Middleware
1 3 (0.59%) Software Packaging
2 2 (0.40%) FIX Protocol
3 1 (0.20%) .NET
3 1 (0.20%) IBM Integration Bus
Miscellaneous
1 34 (6.73%) Video Conferencing
2 29 (5.74%) iPhone
3 25 (4.95%) Onboarding
4 18 (3.56%) Driving Licence
5 12 (2.38%) Management Information System
5 12 (2.38%) Self-Motivation
6 10 (1.98%) Data Centre
6 10 (1.98%) NHS
7 9 (1.78%) CMDB
7 9 (1.78%) EPoS
7 9 (1.78%) Virtual Team
8 7 (1.39%) Digital Signage
8 7 (1.39%) iPad
8 7 (1.39%) Smartphone
9 5 (0.99%) Data Protection Act
9 5 (0.99%) Foreign Exchange (FX)
10 4 (0.79%) Blackberry
11 3 (0.59%) BYOD
11 3 (0.59%) Life Science
11 3 (0.59%) Tandem
Operating Systems
1 279 (55.25%) Windows
2 112 (22.18%) Windows 10
3 50 (9.90%) Windows Server
4 40 (7.92%) Apple iOS
5 34 (6.73%) Android
6 29 (5.74%) Windows 7
7 21 (4.16%) Linux
8 13 (2.57%) Unix
9 12 (2.38%) Mac OS
10 11 (2.18%) Mac OS X
11 9 (1.78%) Windows Server 2012
11 9 (1.78%) Windows Server 2016
12 3 (0.59%) VMS
12 3 (0.59%) Windows Server 2019
13 2 (0.40%) Red Hat Enterprise Linux
14 1 (0.20%) Ubuntu
14 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 134 (26.53%) Customer Service
2 125 (24.75%) Problem-Solving
3 64 (12.67%) ITIL
4 31 (6.14%) Asset Management
5 26 (5.15%) Mobile Device Management
6 21 (4.16%) Data Protection
7 19 (3.76%) ITSM
7 19 (3.76%) Problem Management
7 19 (3.76%) Service Delivery
8 18 (3.56%) Continuous Improvement
8 18 (3.56%) Time Management
9 17 (3.37%) Incident Management
10 16 (3.17%) Service Management
11 14 (2.77%) CRM
12 13 (2.57%) Decision-Making
13 12 (2.38%) Analytics
13 12 (2.38%) User Experience
14 11 (2.18%) Break/Fix
14 11 (2.18%) Business Intelligence
14 11 (2.18%) Multi-Factor Authentication
Programming Languages
1 16 (3.17%) SQL
2 9 (1.78%) PowerShell
3 3 (0.59%) Python
4 1 (0.20%) Java
4 1 (0.20%) Shell Script
4 1 (0.20%) VBA
4 1 (0.20%) VBScript
Qualifications
1 42 (8.32%) Security Cleared
2 31 (6.14%) Degree
3 30 (5.94%) SC Cleared
4 20 (3.96%) DBS Check
5 15 (2.97%) Microsoft Certification
6 12 (2.38%) ITIL Foundation Certificate
7 11 (2.18%) A+ Certification
8 8 (1.58%) DV Cleared
8 8 (1.58%) MCP
9 4 (0.79%) ITIL Certification
9 4 (0.79%) MCSE
10 3 (0.59%) CCNA
10 3 (0.59%) Cisco Certification
10 3 (0.59%) CTC Cleared
10 3 (0.59%) MCDST
11 2 (0.40%) HND
11 2 (0.40%) MCITP
11 2 (0.40%) VMware Certified Professional (VCP)
12 1 (0.20%) Dell Certification
12 1 (0.20%) HNC
Quality Assurance & Compliance
1 33 (6.53%) SLA
2 13 (2.57%) Disclosure Scotland
3 4 (0.79%) Accessibility
4 3 (0.59%) GAMP
4 3 (0.59%) GxP
5 2 (0.40%) Cyber Essentials
5 2 (0.40%) Data Quality
6 1 (0.20%) ISO/IEC 27001
6 1 (0.20%) PMO
System Software
1 188 (37.23%) Active Directory
2 20 (3.96%) VMware Infrastructure
3 12 (2.38%) Hyper-V
4 8 (1.58%) BitLocker
5 3 (0.59%) Virtual Servers
6 2 (0.40%) Microsoft App-V
6 2 (0.40%) Virtual Machines
7 1 (0.20%) Firmware
7 1 (0.20%) Terminal Server
7 1 (0.20%) VMware ESXi
7 1 (0.20%) VMware Server
7 1 (0.20%) VMware Workstation
Systems Management
1 65 (12.87%) SCCM
2 55 (10.89%) Microsoft Intune
3 8 (1.58%) SCOM
3 8 (1.58%) SCVMM
4 6 (1.19%) Jamf Pro
5 3 (0.59%) AirWatch
5 3 (0.59%) NetBackup
5 3 (0.59%) WSUS
6 2 (0.40%) Active Directory Federation Services
6 2 (0.40%) FortiGate
6 2 (0.40%) Grafana
6 2 (0.40%) Single Sign-On
6 2 (0.40%) VxRail
7 1 (0.20%) PaperCut
7 1 (0.20%) SCOrch
7 1 (0.20%) Simpana
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 215 (42.57%) Microsoft
2 39 (7.72%) Apple
2 39 (7.72%) ServiceNow
3 31 (6.14%) Citrix
4 27 (5.35%) Cisco
5 25 (4.95%) VMware
6 12 (2.38%) Mitel
6 12 (2.38%) MobileIron
7 10 (1.98%) Google
7 10 (1.98%) Progress
7 10 (1.98%) SAP
8 7 (1.39%) HP
9 6 (1.19%) Dell
9 6 (1.19%) Veeam
10 5 (0.99%) Adobe
10 5 (0.99%) Palo Alto
10 5 (0.99%) Zscaler
11 4 (0.79%) Avaya
11 4 (0.79%) Bloomberg
11 4 (0.79%) Oracle