IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £198 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 213 217 287
Rank change year-on-year +4 +70 +53
Contract jobs requiring an IT Support 468 689 845
As % of all contract jobs advertised in the UK 1.10% 1.20% 0.96%
As % of the Job Titles category 1.19% 1.27% 1.00%
Number of daily rates quoted 302 458 508
10th Percentile £140 £129 £128
25th Percentile £151 £150 £155
Median daily rate (50th Percentile) £198 £190 £180
Median % change year-on-year +3.95% +5.56% +12.50%
75th Percentile £238 £250 £245
90th Percentile £325 £333 £350
UK excluding London median daily rate £188 £180 £175
% change year-on-year +4.17% +2.86% +20.69%
Number of hourly rates quoted 105 66 131
10th Percentile £10.95 £12.13 £12.25
25th Percentile £12.00 £15.25 £14.00
Median hourly rate £14.49 £18.75 £17.50
Median % change year-on-year -22.75% +7.14% +25.00%
75th Percentile £22.25 £24.98 £20.00
90th Percentile £25.00 £29.30 £24.50
UK excluding London median hourly rate £13.00 £18.29 £16.00
% change year-on-year -28.92% +14.31% +14.29%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,468 54,175 84,246
% of contract IT jobs with a recognized job title 92.79% 94.61% 95.40%
Number of daily rates quoted 25,716 37,826 59,224
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +8.47%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £489 £500 £475
% change year-on-year -2.20% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,504 2,051
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.82
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +4.19%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 20 May 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 20 May 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +13 394 £200 - 565
UK excluding London -16 331 £188 +4.17% 473
London +45 129 £210 +1.20% 104
North of England +33 97 £190 -5.00% 139
South East -14 86 £199 -0.63% 116
Work from Home +37 66 £200 - 114
Scotland +38 51 £156 -9.58% 12
North West +18 49 £194 -22.50% 63
Yorkshire +21 37 £200 +8.11% 58
Midlands -14 30 £150 -21.05% 93
South West -15 30 £225 +32.35% 71
East of England +1 23 £194 +3.33% 45
East Midlands +7 19 £150 -51.14% 53
Wales +5 15 £145 -19.44% 7
North East +12 11 £175 -23.91% 22
West Midlands -3 10 £183 +8.96% 40
Northern Ireland -20 1 - -

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 260 (55.56%) Windows
2 205 (43.80%) Microsoft
3 202 (43.16%) Microsoft 365
4 189 (40.38%) Social Skills
5 180 (38.46%) Active Directory
6 124 (26.50%) Customer Service
7 112 (23.93%) Problem-Solving
8 111 (23.72%) Windows 10
9 90 (19.23%) Microsoft Office
10 64 (13.68%) ITIL
11 59 (12.61%) SCCM
12 57 (12.18%) Azure
13 55 (11.75%) Microsoft Intune
13 55 (11.75%) Microsoft Exchange
14 51 (10.90%) Windows Server
15 47 (10.04%) Public Sector
16 42 (8.97%) Finance
17 41 (8.76%) Security Cleared
18 38 (8.12%) Apple iOS
19 37 (7.91%) ServiceNow
20 36 (7.69%) Apple
21 35 (7.48%) SharePoint
22 33 (7.05%) VPN
23 32 (6.84%) Microsoft Excel
23 32 (6.84%) Video Conferencing
24 30 (6.41%) SC Cleared
24 30 (6.41%) SLA
24 30 (6.41%) Firewall
25 29 (6.20%) Analytical Skills
26 28 (5.98%) Citrix

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (11.75%) Microsoft Exchange
2 35 (7.48%) SharePoint
3 15 (3.21%) Skype for Business
4 7 (1.50%) CMS
5 2 (0.43%) IIS
6 1 (0.21%) Apache
6 1 (0.21%) Confluence
6 1 (0.21%) Exchange Server 2007
6 1 (0.21%) Exchange Server 2013
6 1 (0.21%) IBM Domino
6 1 (0.21%) JBoss
6 1 (0.21%) nginx
6 1 (0.21%) Tomcat
Applications
1 90 (19.23%) Microsoft Office
2 32 (6.84%) Microsoft Excel
3 10 (2.14%) Microsoft PowerPoint
4 6 (1.28%) Microsoft Project
5 3 (0.64%) Spreadsheet
6 2 (0.43%) Acrobat
6 2 (0.43%) Adobe Creative Suite
6 2 (0.43%) MS Visio
Business Applications
1 3 (0.64%) Orchestrade
2 1 (0.21%) assyst
2 1 (0.21%) ION MarketView
2 1 (0.21%) Temenos T24
Cloud Services
1 202 (43.16%) Microsoft 365
2 57 (12.18%) Azure
3 22 (4.70%) Entra ID
4 14 (2.99%) OneDrive
5 13 (2.78%) AWS
6 9 (1.92%) Power Platform
7 6 (1.28%) Google Workspace
7 6 (1.28%) WhatsApp
8 4 (0.85%) Asana
8 4 (0.85%) Slack
9 3 (0.64%) Mimecast
9 3 (0.64%) OCI
9 3 (0.64%) Oracle Service Cloud
10 2 (0.43%) Amazon EC2
10 2 (0.43%) Azure ExpressRoute
10 2 (0.43%) Dynamics 365
10 2 (0.43%) IaaS
10 2 (0.43%) Nutanix
10 2 (0.43%) Rubrik
11 1 (0.21%) PowerApps
Communications & Networking
1 33 (7.05%) VPN
2 30 (6.41%) Firewall
3 27 (5.77%) LAN
4 25 (5.34%) Wireless
5 23 (4.91%) DNS
6 22 (4.70%) DHCP
7 21 (4.49%) TCP/IP
7 21 (4.49%) Wi-Fi
8 16 (3.42%) WAN
9 15 (3.21%) Skype
10 12 (2.56%) Internet
11 10 (2.14%) Cisco IOS
11 10 (2.14%) Remote Desktop
11 10 (2.14%) VLAN
12 6 (1.28%) Network Security
12 6 (1.28%) SAN
13 2 (0.43%) Extranet
13 2 (0.43%) Intranet
13 2 (0.43%) SNMP
13 2 (0.43%) VoIP
Database & Business Intelligence
1 7 (1.50%) Power BI
2 3 (0.64%) Oracle Database
2 3 (0.64%) Oracle Reports
2 3 (0.64%) Relational Database
3 1 (0.21%) RDBMS
3 1 (0.21%) SQL Server
Development Applications
1 6 (1.28%) JIRA
2 1 (0.21%) MSI
General
1 189 (40.38%) Social Skills
2 47 (10.04%) Public Sector
3 42 (8.97%) Finance
4 29 (6.20%) Analytical Skills
5 20 (4.27%) Manufacturing
6 16 (3.42%) Retail
7 13 (2.78%) Telecoms
8 10 (2.14%) Law
9 8 (1.71%) Marketing
10 6 (1.28%) Banking
10 6 (1.28%) Electronics
11 5 (1.07%) French Language
12 4 (0.85%) Aviation
12 4 (0.85%) Billing
12 4 (0.85%) Front Office
12 4 (0.85%) Organisational Skills
13 3 (0.64%) Advertising
13 3 (0.64%) Automotive
13 3 (0.64%) Financial Institution
13 3 (0.64%) Presentation Skills
Libraries, Frameworks & Software Standards
1 3 (0.64%) Middleware
1 3 (0.64%) Software Packaging
2 2 (0.43%) .NET
2 2 (0.43%) FIX Protocol
3 1 (0.21%) IBM Integration Bus
3 1 (0.21%) LDAP
Miscellaneous
1 32 (6.84%) Video Conferencing
2 27 (5.77%) iPhone
3 22 (4.70%) Onboarding
4 17 (3.63%) Driving Licence
5 11 (2.35%) Management Information System
6 10 (2.14%) NHS
6 10 (2.14%) Self-Motivation
7 9 (1.92%) CMDB
7 9 (1.92%) EPoS
7 9 (1.92%) Virtual Team
8 8 (1.71%) Digital Signage
8 8 (1.71%) Smartphone
9 7 (1.50%) Data Centre
10 5 (1.07%) Foreign Exchange (FX)
11 4 (0.85%) iPad
12 3 (0.64%) Analytical Mindset
12 3 (0.64%) Blackberry
12 3 (0.64%) BYOD
12 3 (0.64%) Legacy Systems
12 3 (0.64%) Renewable Energy
Operating Systems
1 260 (55.56%) Windows
2 111 (23.72%) Windows 10
3 51 (10.90%) Windows Server
4 38 (8.12%) Apple iOS
5 27 (5.77%) Windows 7
6 26 (5.56%) Android
7 19 (4.06%) Linux
8 14 (2.99%) Mac OS
9 10 (2.14%) Unix
9 10 (2.14%) Windows Server 2016
10 9 (1.92%) Mac OS X
11 8 (1.71%) Windows Server 2012
12 4 (0.85%) Windows Server 2019
13 3 (0.64%) Ubuntu
13 3 (0.64%) VMS
14 2 (0.43%) Rocky
15 1 (0.21%) Red Hat Enterprise Linux
15 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 124 (26.50%) Customer Service
2 112 (23.93%) Problem-Solving
3 64 (13.68%) ITIL
4 25 (5.34%) Asset Management
5 21 (4.49%) Mobile Device Management
6 20 (4.27%) Continuous Improvement
6 20 (4.27%) Incident Management
7 19 (4.06%) Problem Management
8 18 (3.85%) ITSM
8 18 (3.85%) Service Delivery
9 16 (3.42%) Data Protection
9 16 (3.42%) Service Management
10 15 (3.21%) CRM
11 13 (2.78%) Time Management
12 12 (2.56%) Analytics
12 12 (2.56%) Business Intelligence
12 12 (2.56%) User Experience
13 11 (2.35%) Data Analysis
14 10 (2.14%) Break/Fix
14 10 (2.14%) Proactive Monitoring
Programming Languages
1 17 (3.63%) SQL
2 8 (1.71%) PowerShell
3 2 (0.43%) Bash
4 1 (0.21%) Java
4 1 (0.21%) Python
4 1 (0.21%) Shell Script
4 1 (0.21%) VBA
Qualifications
1 41 (8.76%) Security Cleared
2 30 (6.41%) SC Cleared
3 28 (5.98%) Degree
4 16 (3.42%) DBS Check
4 16 (3.42%) Microsoft Certification
5 13 (2.78%) ITIL Foundation Certificate
6 11 (2.35%) A+ Certification
7 7 (1.50%) DV Cleared
8 6 (1.28%) MCP
9 4 (0.85%) MCSE
10 3 (0.64%) CCNA
10 3 (0.64%) Cisco Certification
10 3 (0.64%) CTC Cleared
10 3 (0.64%) MCDST
11 2 (0.43%) ITIL Certification
11 2 (0.43%) MCITP
11 2 (0.43%) VMware Certified Professional (VCP)
12 1 (0.21%) HNC
12 1 (0.21%) HND
12 1 (0.21%) MCSA
Quality Assurance & Compliance
1 30 (6.41%) SLA
2 14 (2.99%) Disclosure Scotland
3 3 (0.64%) GAMP
3 3 (0.64%) GxP
4 2 (0.43%) Accessibility
4 2 (0.43%) Cyber Essentials
4 2 (0.43%) Data Quality
5 1 (0.21%) ISO/IEC 27001
System Software
1 180 (38.46%) Active Directory
2 15 (3.21%) VMware Infrastructure
3 9 (1.92%) Hyper-V
4 7 (1.50%) BitLocker
5 3 (0.64%) Virtual Servers
6 2 (0.43%) Microsoft App-V
7 1 (0.21%) Firmware
7 1 (0.21%) NFS
7 1 (0.21%) Terminal Server
7 1 (0.21%) Virtual Machines
7 1 (0.21%) VMware Server
7 1 (0.21%) VMware Workstation
Systems Management
1 59 (12.61%) SCCM
2 55 (11.75%) Microsoft Intune
3 7 (1.50%) Jamf Pro
3 7 (1.50%) SCOM
3 7 (1.50%) SCVMM
4 3 (0.64%) AirWatch
4 3 (0.64%) WSUS
5 2 (0.43%) Active Directory Federation Services
5 2 (0.43%) FortiGate
5 2 (0.43%) NetBackup
5 2 (0.43%) Single Sign-On
5 2 (0.43%) VxRail
6 1 (0.21%) PaperCut
6 1 (0.21%) Systems Management Server (SMS)
Vendors
1 205 (43.80%) Microsoft
2 37 (7.91%) ServiceNow
3 36 (7.69%) Apple
4 28 (5.98%) Citrix
5 24 (5.13%) Cisco
6 20 (4.27%) VMware
7 11 (2.35%) MobileIron
8 10 (2.14%) Mitel
8 10 (2.14%) SAP
9 9 (1.92%) Google
10 8 (1.71%) Progress
11 6 (1.28%) HP
11 6 (1.28%) Veeam
12 5 (1.07%) Adobe
12 5 (1.07%) Zscaler
13 4 (0.85%) Dell
13 4 (0.85%) McAfee
13 4 (0.85%) Okta
13 4 (0.85%) Oracle
13 4 (0.85%) Palo Alto