Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 11 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 245 252 278
Rank change year-on-year +7 +26 +35
Contract jobs citing Problem Management 411 621 847
As % of all contract jobs advertised in the UK 0.96% 1.07% 0.97%
As % of the Processes & Methodologies category 1.11% 1.20% 1.07%
Number of daily rates quoted 244 376 566
10th Percentile £304 £294 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £465 £490 £487
Median % change year-on-year -5.11% +0.62% +20.25%
75th Percentile £513 £613 £575
90th Percentile £600 £700 £650
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +20.00%
Number of hourly rates quoted 45 51 85
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £65.00 £21.39
90th Percentile £34.95 £65.75 £34.97
UK excluding London median hourly rate £22.50 £13.66 £14.50
% change year-on-year +64.71% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,094 51,920 79,222
As % of all contract IT jobs advertised in the UK 86.26% 89.82% 90.60%
Number of daily rates quoted 23,889 35,981 55,625
10th Percentile £300 £325 £343
25th Percentile £413 £438 £426
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.72%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,438 1,716 1,886
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.24 £15.50
Median hourly rate £36.50 £36.40 £25.68
Median % change year-on-year +0.29% +41.73% +4.82%
75th Percentile £60.00 £65.00 £49.50
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.06 £35.00 £20.00
% change year-on-year +8.74% +75.00% -6.98%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 11 May 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 11 May 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +15 355 £465 -11.43% 157
UK excluding London +19 275 £475 +5.56% 126
Work from Home +59 148 £465 -4.62% 62
London -24 105 £440 -20.00% 36
North of England +43 83 £493 +12.05% 28
South East -1 53 £450 -11.76% 39
North West 0 46 £493 +14.32% 12
South West +29 42 £520 +18.86% 13
Yorkshire +38 35 £430 -8.51% 13
Midlands +26 35 £425 +11.84% 23
Scotland +11 35 £483 +7.22% 8
West Midlands +10 27 £425 -6.08% 11
East of England -8 27 £350 -36.36% 16
East Midlands +22 8 - - 12
North East - 2 £488 - 3
Wales +15 1 £300 -29.41%

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (8.76%) Microsoft Exchange
2 28 (6.81%) Confluence
3 10 (2.43%) NetWeaver
4 6 (1.46%) SharePoint
5 5 (1.22%) IBM HTTP Server
5 5 (1.22%) SAS
5 5 (1.22%) WebSphere
5 5 (1.22%) WebSphere Application Server
5 5 (1.22%) WebSphere Portal
6 4 (0.97%) IIS
7 3 (0.73%) Apache
7 3 (0.73%) Appian
7 3 (0.73%) Tomcat
8 1 (0.24%) CMS
8 1 (0.24%) JBoss
8 1 (0.24%) Oracle Spatial
Applications
1 21 (5.11%) Microsoft Office
2 4 (0.97%) Microsoft Project
3 3 (0.73%) MS Visio
4 2 (0.49%) Microsoft Excel
5 1 (0.24%) Chatbot
Business Applications
1 10 (2.43%) SAP IBP
2 4 (0.97%) Remedy ITSM
3 2 (0.49%) Oracle Assets
3 2 (0.49%) Oracle Cash Management
3 2 (0.49%) Oracle Payables
3 2 (0.49%) Oracle Receivables
3 2 (0.49%) Oracle Subledger Accounting
3 2 (0.49%) Remedy AR System
4 1 (0.24%) Temenos T24
Cloud Services
1 61 (14.84%) Azure
2 33 (8.03%) Microsoft 365
3 28 (6.81%) AWS
4 21 (5.11%) GitHub
5 14 (3.41%) Power Platform
6 10 (2.43%) SaaS
7 9 (2.19%) Azure DevOps
8 7 (1.70%) Azure Functions
8 7 (1.70%) Azure Monitor
8 7 (1.70%) Serverless
9 6 (1.46%) GCP
9 6 (1.46%) OneDrive
10 5 (1.22%) Entra ID
10 5 (1.22%) Mimecast
11 4 (0.97%) OpenShift
12 3 (0.73%) Azure Sentinel
12 3 (0.73%) Oracle Service Cloud
12 3 (0.73%) PaaS
13 2 (0.49%) Azure Data Factory
13 2 (0.49%) IaaS
Communications & Networking
1 26 (6.33%) Firewall
2 21 (5.11%) DHCP
3 20 (4.87%) DNS
3 20 (4.87%) Wireless
4 19 (4.62%) LAN
5 18 (4.38%) VPN
6 16 (3.89%) WAN
7 8 (1.95%) Cisco Nexus
7 8 (1.95%) SAN
7 8 (1.95%) TCP/IP
8 7 (1.70%) HTTP
8 7 (1.70%) IPsec
8 7 (1.70%) MPLS
9 6 (1.46%) BGP
9 6 (1.46%) OSPF
9 6 (1.46%) VXLAN
10 5 (1.22%) Internet
10 5 (1.22%) iSCSI
10 5 (1.22%) SD-WAN
10 5 (1.22%) VLAN
Database & Business Intelligence
1 18 (4.38%) SQL Server
2 12 (2.92%) Power BI
3 10 (2.43%) SAP BW
3 10 (2.43%) SAP HANA
4 9 (2.19%) PostgreSQL
5 7 (1.70%) Data Warehouse
6 6 (1.46%) Metadata
6 6 (1.46%) Metadata Repository
7 5 (1.22%) Data Mining
7 5 (1.22%) MongoDB
8 4 (0.97%) DB2
9 2 (0.49%) Azure SQL Database
10 1 (0.24%) Amazon RDS
10 1 (0.24%) GIS
10 1 (0.24%) MariaDB
10 1 (0.24%) MySQL
10 1 (0.24%) Relational Database
10 1 (0.24%) Spatial Data
10 1 (0.24%) Tableau
Development Applications
1 41 (9.98%) JIRA
2 19 (4.62%) Jenkins
3 5 (1.22%) IBM UrbanCode
4 3 (0.73%) Git
5 2 (0.49%) Artifactory
5 2 (0.49%) Bitbucket
5 2 (0.49%) JMeter
5 2 (0.49%) Selenium
5 2 (0.49%) Sonatype Nexus
6 1 (0.24%) Team Foundation Server
General
1 147 (35.77%) Social Skills
2 73 (17.76%) Finance
3 72 (17.52%) Analytical Skills
4 59 (14.36%) Public Sector
5 27 (6.57%) Banking
6 14 (3.41%) Legal
7 13 (3.16%) Telecoms
8 11 (2.68%) Influencing Skills
9 10 (2.43%) Front Office
10 7 (1.70%) Back Office
10 7 (1.70%) Manufacturing
11 5 (1.22%) Organisational Skills
12 4 (0.97%) Investment Banking
12 4 (0.97%) Marketing
13 3 (0.73%) Billing
13 3 (0.73%) Electronics
13 3 (0.73%) French Language
14 2 (0.49%) Automotive
14 2 (0.49%) Law
14 2 (0.49%) Military
Job Titles
1 57 (13.87%) Analyst
2 37 (9.00%) Senior
3 34 (8.27%) Problem Manager
4 29 (7.06%) Incident Manager
5 28 (6.81%) Service Analyst
6 26 (6.33%) Service Desk Analyst
7 21 (5.11%) Service Manager
8 20 (4.87%) Storage Manager
9 19 (4.62%) Administrator
9 19 (4.62%) Consultant
9 19 (4.62%) IT Support
10 17 (4.14%) Availability Manager
10 17 (4.14%) Capacity and Availability Manager
10 17 (4.14%) Capacity Manager
11 16 (3.89%) Support Specialist
12 14 (3.41%) Infrastructure Engineer
12 14 (3.41%) IT Support Specialist
12 14 (3.41%) Service Delivery Manager
13 13 (3.16%) Customer Analyst
13 13 (3.16%) Support Analyst
Libraries, Frameworks & Software Standards
1 18 (4.38%) YAML
2 10 (2.43%) SAP Basis
2 10 (2.43%) SAP Fiori
3 8 (1.95%) REST
4 7 (1.70%) Middleware
5 5 (1.22%) .NET
5 5 (1.22%) AngularJS
5 5 (1.22%) Flash
5 5 (1.22%) J2EE
5 5 (1.22%) POSIX
5 5 (1.22%) Web Services
6 4 (0.97%) CSS
6 4 (0.97%) HTML
6 4 (0.97%) LDAP
6 4 (0.97%) SOAP
7 2 (0.49%) .NET Core
7 2 (0.49%) Oracle Fusion
7 2 (0.49%) RESTful
7 2 (0.49%) XML
7 2 (0.49%) XMPP
Miscellaneous
1 35 (8.52%) Management Information System
2 24 (5.84%) Data Centre
3 15 (3.65%) Virtual Team
4 13 (3.16%) CMDB
4 13 (3.16%) PKI
5 11 (2.68%) Onboarding
6 10 (2.43%) Product Ownership
7 9 (2.19%) Self-Motivation
8 7 (1.70%) Clustering
9 6 (1.46%) Video Conferencing
10 5 (1.22%) NVMe
11 4 (0.97%) Analytical Mindset
11 4 (0.97%) AS400
11 4 (0.97%) Client/Server
11 4 (0.97%) Handset
11 4 (0.97%) Replication
12 3 (0.73%) Data Protection Act
12 3 (0.73%) Enterprise Storage
12 3 (0.73%) Security Operations Centre
13 2 (0.49%) Mobile App
Operating Systems
1 84 (20.44%) Windows
2 61 (14.84%) Linux
3 32 (7.79%) Windows Server
4 24 (5.84%) zOS
5 20 (4.87%) Unix
6 13 (3.16%) Windows 10
7 11 (2.68%) Apple iOS
8 8 (1.95%) Windows Server 2012
9 7 (1.70%) Red Hat Enterprise Linux
9 7 (1.70%) Windows Server 2016
10 5 (1.22%) Windows Server 2019
11 4 (0.97%) Data ONTAP
12 3 (0.73%) VMS
13 2 (0.49%) Android
13 2 (0.49%) CentOS
14 1 (0.24%) AIX
14 1 (0.24%) Windows Server 2008
Processes & Methodologies
1 200 (48.66%) ITIL
2 132 (32.12%) Problem-Solving
3 126 (30.66%) Incident Management
4 113 (27.49%) Service Management
5 85 (20.68%) Change Management
6 73 (17.76%) Agile
7 52 (12.65%) Mentoring
8 51 (12.41%) ITSM
9 47 (11.44%) Root Cause Analysis
10 46 (11.19%) Service Delivery
11 41 (9.98%) Decision-Making
12 40 (9.73%) Continuous Improvement
12 40 (9.73%) Customer Service
13 37 (9.00%) Stakeholder Management
14 36 (8.76%) Capacity Management
14 36 (8.76%) Project Management
15 35 (8.52%) Disaster Recovery
16 34 (8.27%) Data Analysis
17 33 (8.03%) Storage Management
18 32 (7.79%) Knowledge Management
Programming Languages
1 52 (12.65%) PowerShell
2 38 (9.25%) Python
3 27 (6.57%) SQL
4 23 (5.60%) JCL
5 19 (4.62%) REXX
6 11 (2.68%) Java
7 8 (1.95%) Swift
8 6 (1.46%) JavaScript
8 6 (1.46%) T-SQL
9 5 (1.22%) Perl
10 4 (0.97%) Shell Script
11 3 (0.73%) C#
12 1 (0.24%) Bash
12 1 (0.24%) C
12 1 (0.24%) C++
12 1 (0.24%) Go
12 1 (0.24%) Ruby
Qualifications
1 124 (30.17%) Security Cleared
2 98 (23.84%) SC Cleared
3 51 (12.41%) Degree
4 24 (5.84%) DV Cleared
5 16 (3.89%) MCP
6 15 (3.65%) ITIL Foundation Certificate
7 14 (3.41%) ITIL Certification
8 10 (2.43%) Cisco Certification
9 9 (2.19%) Microsoft Certification
10 8 (1.95%) CCNP
10 8 (1.95%) MCSE
10 8 (1.95%) SAP Certification
11 7 (1.70%) Computer Science Degree
12 6 (1.46%) BPSS Clearance
13 4 (0.97%) CCNA
14 2 (0.49%) CCIE
14 2 (0.49%) Dell Certification
14 2 (0.49%) HNC
14 2 (0.49%) ISEB
14 2 (0.49%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 37 (9.00%) SLA
2 7 (1.70%) QA
3 4 (0.97%) Cyber Essentials
3 4 (0.97%) GDPR
3 4 (0.97%) ISO/IEC 27001
4 3 (0.73%) Data Quality
4 3 (0.73%) IASME
5 1 (0.24%) Disclosure Scotland
5 1 (0.24%) GRC
5 1 (0.24%) NIST
System Software
1 47 (11.44%) Active Directory
2 27 (6.57%) NFS
3 23 (5.60%) Time Sharing Option
4 7 (1.70%) Docker
4 7 (1.70%) Firmware
4 7 (1.70%) Virtual Desktop
5 5 (1.22%) VMware Infrastructure
6 4 (0.97%) GPFS
7 3 (0.73%) Virtual Machines
7 3 (0.73%) vSphere
8 2 (0.49%) BitLocker
8 2 (0.49%) VMware ESXi
8 2 (0.49%) VMware NSX
8 2 (0.49%) XenApp
9 1 (0.24%) Hyper-V
Systems Management
1 25 (6.08%) Tivoli Storage Manager
2 22 (5.35%) Ansible
3 17 (4.14%) SCCM
4 10 (2.43%) Active Directory Federation Services
4 10 (2.43%) Kubernetes
5 8 (1.95%) Control-M
6 7 (1.70%) Terraform
7 6 (1.46%) Microsoft Intune
7 6 (1.46%) SysTrack
8 4 (0.97%) Veritas Storage Foundation
9 3 (0.73%) FortiGate
9 3 (0.73%) NetBackup
9 3 (0.73%) Single Sign-On
10 2 (0.49%) CEMLI
10 2 (0.49%) Grafana
10 2 (0.49%) Prometheus
10 2 (0.49%) SCOM
10 2 (0.49%) WSUS
11 1 (0.24%) Jamf Pro
11 1 (0.24%) QRadar
Vendors
1 73 (17.76%) Microsoft
2 58 (14.11%) ServiceNow
3 36 (8.76%) IBM
4 35 (8.52%) Dell
5 27 (6.57%) Broadcom
6 26 (6.33%) Brocade
6 26 (6.33%) Citrix
7 25 (6.08%) SAP
8 22 (5.35%) CA
9 21 (5.11%) Cisco
10 14 (3.41%) Atlassian
10 14 (3.41%) HP
11 12 (2.92%) Remedy
12 11 (2.68%) F5
12 11 (2.68%) VMware
13 10 (2.43%) NetApp
14 8 (1.95%) Infoblox
14 8 (1.95%) Okta
15 7 (1.70%) Veritas
16 6 (1.46%) Oracle