Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 268 258 285
Rank change year-on-year -10 +27 +43
Contract jobs citing Problem Management 392 583 845
As % of all contract jobs advertised in the UK 0.90% 1.05% 0.96%
As % of the Processes & Methodologies category 1.06% 1.17% 1.06%
Number of daily rates quoted 231 351 573
10th Percentile £300 £269 £263
25th Percentile £401 £400 £400
Median daily rate (50th Percentile) £472 £500 £495
Median % change year-on-year -5.60% +1.01% +20.00%
75th Percentile £511 £613 £575
90th Percentile £588 £688 £650
UK excluding London median daily rate £484 £463 £450
% change year-on-year +4.65% +2.78% +12.50%
Number of hourly rates quoted 39 41 77
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £27.50 £21.00
90th Percentile £29.65 £65.00 £27.85
UK excluding London median hourly rate £22.50 £13.66 £14.50
% change year-on-year +64.71% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,914 49,809 79,437
As % of all contract IT jobs advertised in the UK 85.21% 89.64% 90.63%
Number of daily rates quoted 23,592 34,469 55,846
10th Percentile £300 £325 £350
25th Percentile £413 £438 £435
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £649
90th Percentile £750 £750 £743
UK excluding London median daily rate £500 £500 £490
% change year-on-year - +2.04% +8.89%
Number of hourly rates quoted 2,564 1,687 1,868
10th Percentile £12.75 £10.70 £12.50
25th Percentile £16.00 £15.75 £15.75
Median hourly rate £36.50 £35.80 £25.68
Median % change year-on-year +1.96% +39.41% +11.65%
75th Percentile £61.25 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.51
% change year-on-year +8.91% +70.69% -2.36%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 9 June 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 9 June 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +14 347 £465 -10.58% 134
UK excluding London +19 261 £484 +4.65% 101
Work from Home +57 142 £465 -2.11% 54
London -41 100 £440 -18.18% 35
North of England +57 94 £493 +12.05% 21
Yorkshire +42 46 £515 +9.57% 8
North West +3 46 £493 +12.05% 12
South East -7 46 £450 -10.89% 28
South West +32 42 £520 -0.95% 13
Midlands +17 29 £463 -2.63% 22
East of England -16 25 £350 -36.36% 14
Scotland -3 24 £483 +7.22% 5
West Midlands +3 21 £463 -7.50% 11
East Midlands +15 8 - - 11
North East +13 2 £488 -2.50% 1
Wales +17 1 £300 -28.36%

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (8.93%) Microsoft Exchange
2 24 (6.12%) Confluence
3 10 (2.55%) NetWeaver
4 7 (1.79%) SharePoint
5 6 (1.53%) IIS
6 5 (1.28%) IBM HTTP Server
6 5 (1.28%) Tomcat
6 5 (1.28%) WebSphere
6 5 (1.28%) WebSphere Application Server
6 5 (1.28%) WebSphere Portal
7 3 (0.77%) Apache
7 3 (0.77%) Appian
8 1 (0.26%) CMS
8 1 (0.26%) JBoss
8 1 (0.26%) Oracle Spatial
Applications
1 22 (5.61%) Microsoft Office
2 4 (1.02%) Microsoft Project
3 3 (0.77%) Microsoft Excel
4 2 (0.51%) Microsoft PowerPoint
4 2 (0.51%) MS Visio
5 1 (0.26%) Chatbot
5 1 (0.26%) PTC Creo
5 1 (0.26%) Windchill
Business Applications
1 10 (2.55%) SAP IBP
2 2 (0.51%) Oracle Assets
2 2 (0.51%) Oracle Cash Management
2 2 (0.51%) Oracle Payables
2 2 (0.51%) Oracle Receivables
2 2 (0.51%) Oracle Subledger Accounting
2 2 (0.51%) Remedy ITSM
3 1 (0.26%) Temenos T24
Cloud Services
1 50 (12.76%) Azure
2 29 (7.40%) Microsoft 365
2 29 (7.40%) Power Platform
3 21 (5.36%) AWS
4 17 (4.34%) GitHub
5 12 (3.06%) SaaS
6 8 (2.04%) Azure DevOps
7 7 (1.79%) Azure Functions
7 7 (1.79%) Serverless
8 6 (1.53%) Azure Monitor
8 6 (1.53%) Entra ID
8 6 (1.53%) GCP
8 6 (1.53%) OneDrive
9 5 (1.28%) Mimecast
10 4 (1.02%) PaaS
11 2 (0.51%) Azure Data Factory
11 2 (0.51%) Azure Logic Apps
11 2 (0.51%) Azure Service Bus
11 2 (0.51%) IaaS
11 2 (0.51%) PowerApps
Communications & Networking
1 25 (6.38%) Firewall
2 20 (5.10%) DHCP
2 20 (5.10%) DNS
2 20 (5.10%) Wireless
3 18 (4.59%) LAN
4 16 (4.08%) VPN
5 15 (3.83%) WAN
6 8 (2.04%) Cisco Nexus
6 8 (2.04%) TCP/IP
7 7 (1.79%) HTTP
7 7 (1.79%) IPsec
7 7 (1.79%) MPLS
8 6 (1.53%) BGP
8 6 (1.53%) Internet
8 6 (1.53%) OSPF
8 6 (1.53%) VLAN
8 6 (1.53%) VXLAN
9 5 (1.28%) SD-WAN
10 4 (1.02%) Cisco Wireless
10 4 (1.02%) Intranet
Database & Business Intelligence
1 26 (6.63%) Power BI
2 15 (3.83%) SQL Server
3 14 (3.57%) Qlik Sense
4 13 (3.32%) MySQL
4 13 (3.32%) Relational Database
5 10 (2.55%) SAP BW
5 10 (2.55%) SAP HANA
6 7 (1.79%) Data Warehouse
6 7 (1.79%) Metadata
6 7 (1.79%) Metadata Repository
7 5 (1.28%) Data Mining
7 5 (1.28%) PostgreSQL
8 2 (0.51%) Azure SQL Database
8 2 (0.51%) MongoDB
9 1 (0.26%) Amazon RDS
9 1 (0.26%) DTS
9 1 (0.26%) MariaDB
9 1 (0.26%) Oracle Exadata
9 1 (0.26%) Spatial Data
9 1 (0.26%) Tableau
Development Applications
1 35 (8.93%) JIRA
2 15 (3.83%) Jenkins
3 5 (1.28%) IBM UrbanCode
4 3 (0.77%) Git
5 2 (0.51%) Bitbucket
5 2 (0.51%) InstallShield
5 2 (0.51%) JMeter
5 2 (0.51%) MSI
5 2 (0.51%) Selenium
5 2 (0.51%) Sonatype Nexus
6 1 (0.26%) Artifactory
6 1 (0.26%) SQL Server Management Studio (SSMS)
6 1 (0.26%) Team Foundation Server
General
1 130 (33.16%) Social Skills
2 70 (17.86%) Analytical Skills
3 69 (17.60%) Finance
4 59 (15.05%) Public Sector
5 24 (6.12%) Banking
6 13 (3.32%) Legal
6 13 (3.32%) Telecoms
7 8 (2.04%) Front Office
7 8 (2.04%) Manufacturing
8 6 (1.53%) Influencing Skills
9 5 (1.28%) Back Office
10 4 (1.02%) Marketing
11 3 (0.77%) Billing
11 3 (0.77%) Electronics
11 3 (0.77%) French Language
11 3 (0.77%) Law
11 3 (0.77%) Organisational Skills
12 2 (0.51%) German Language
12 2 (0.51%) Military
12 2 (0.51%) Spanish Language
Job Titles
1 49 (12.50%) Analyst
2 32 (8.16%) Senior
3 31 (7.91%) Problem Manager
4 29 (7.40%) Incident Manager
5 23 (5.87%) Service Analyst
6 22 (5.61%) Service Desk Analyst
7 21 (5.36%) Administrator
8 20 (5.10%) IT Support
8 20 (5.10%) Service Manager
9 19 (4.85%) Consultant
10 18 (4.59%) Data Scientist
11 17 (4.34%) Availability Manager
11 17 (4.34%) Capacity and Availability Manager
11 17 (4.34%) Capacity Manager
12 16 (4.08%) Storage Manager
12 16 (4.08%) Support Specialist
13 15 (3.83%) Support Engineer
14 14 (3.57%) IT Support Specialist
15 12 (3.06%) Delivery Manager
15 12 (3.06%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 17 (4.34%) AngularJS
2 16 (4.08%) CSS
2 16 (4.08%) HTML
3 15 (3.83%) YAML
4 10 (2.55%) SAP Basis
4 10 (2.55%) SAP Fiori
5 7 (1.79%) Middleware
5 7 (1.79%) Web Services
6 5 (1.28%) .NET
6 5 (1.28%) J2EE
6 5 (1.28%) REST
7 3 (0.77%) LDAP
8 2 (0.51%) .NET Core
8 2 (0.51%) Kafka
8 2 (0.51%) Oracle Fusion
8 2 (0.51%) RESTful
8 2 (0.51%) SOAP
8 2 (0.51%) XML
8 2 (0.51%) XMPP
9 1 (0.26%) OpenLayers
Miscellaneous
1 35 (8.93%) Management Information System
2 22 (5.61%) Data Centre
3 17 (4.34%) Virtual Team
4 12 (3.06%) PKI
5 11 (2.81%) CMDB
5 11 (2.81%) Onboarding
6 10 (2.55%) Self-Motivation
7 8 (2.04%) Product Ownership
8 7 (1.79%) Clustering
9 5 (1.28%) Video Conferencing
10 4 (1.02%) Analytical Mindset
10 4 (1.02%) Handset
10 4 (1.02%) Replication
11 3 (0.77%) Mobile App
11 3 (0.77%) Security Operations Centre
12 2 (0.51%) Cloud Native
12 2 (0.51%) Driving Licence
12 2 (0.51%) iPad
12 2 (0.51%) iPhone
12 2 (0.51%) Public Cloud
Operating Systems
1 77 (19.64%) Windows
2 51 (13.01%) Linux
3 25 (6.38%) Windows Server
4 20 (5.10%) zOS
5 17 (4.34%) Unix
5 17 (4.34%) Windows 10
6 13 (3.32%) Apple iOS
7 6 (1.53%) Windows Server 2016
8 5 (1.28%) Windows Server 2012
9 4 (1.02%) VMS
9 4 (1.02%) Windows Server 2019
10 2 (0.51%) Android
10 2 (0.51%) CentOS
11 1 (0.26%) AIX
11 1 (0.26%) Mac OS
11 1 (0.26%) Red Hat Enterprise Linux
11 1 (0.26%) Solaris
11 1 (0.26%) Windows 7
11 1 (0.26%) Windows Server 2008
Processes & Methodologies
1 189 (48.21%) ITIL
2 127 (32.40%) Problem-Solving
3 121 (30.87%) Incident Management
4 120 (30.61%) Service Management
5 86 (21.94%) Change Management
6 63 (16.07%) Agile
7 60 (15.31%) ITSM
8 49 (12.50%) Mentoring
9 47 (11.99%) Root Cause Analysis
10 39 (9.95%) Service Delivery
11 37 (9.44%) Customer Service
12 36 (9.18%) Continuous Improvement
13 35 (8.93%) Data Analysis
14 32 (8.16%) Capacity Management
14 32 (8.16%) Decision-Making
14 32 (8.16%) Statistics
15 31 (7.91%) Data Modelling
16 30 (7.65%) Project Management
17 29 (7.40%) Disaster Recovery
17 29 (7.40%) Quality Management
Programming Languages
1 53 (13.52%) PowerShell
2 34 (8.67%) SQL
3 30 (7.65%) Python
4 20 (5.10%) JCL
5 18 (4.59%) JavaScript
6 16 (4.08%) REXX
7 8 (2.04%) Swift
8 6 (1.53%) Java
9 3 (0.77%) C#
9 3 (0.77%) Shell Script
9 3 (0.77%) T-SQL
10 1 (0.26%) Bash
10 1 (0.26%) C
10 1 (0.26%) C++
10 1 (0.26%) Go
10 1 (0.26%) Perl
10 1 (0.26%) Ruby
Qualifications
1 118 (30.10%) Security Cleared
2 90 (22.96%) SC Cleared
3 57 (14.54%) Degree
4 28 (7.14%) DV Cleared
5 17 (4.34%) Computer Science Degree
6 15 (3.83%) ITIL Foundation Certificate
7 13 (3.32%) ITIL Certification
7 13 (3.32%) MCP
8 12 (3.06%) PMI Certification
8 12 (3.06%) PMP
9 11 (2.81%) Cisco Certification
9 11 (2.81%) Master's Degree
10 9 (2.30%) Microsoft Certification
11 8 (2.04%) CCNP
11 8 (2.04%) MCSE
11 8 (2.04%) SAP Certification
12 6 (1.53%) BPSS Clearance
13 5 (1.28%) CCNA
14 3 (0.77%) HNC
15 2 (0.51%) HND
Quality Assurance & Compliance
1 38 (9.69%) SLA
2 7 (1.79%) QA
3 4 (1.02%) GDPR
4 3 (0.77%) Cyber Essentials
4 3 (0.77%) Data Quality
4 3 (0.77%) IASME
4 3 (0.77%) ISO/IEC 27001
5 2 (0.51%) GRC
6 1 (0.26%) Disclosure Scotland
6 1 (0.26%) ISO 8583
6 1 (0.26%) NIST
System Software
1 50 (12.76%) Active Directory
2 20 (5.10%) Time Sharing Option
3 19 (4.85%) NFS
4 7 (1.79%) Firmware
4 7 (1.79%) Virtual Desktop
5 6 (1.53%) Virtual Machines
5 6 (1.53%) VMware Infrastructure
6 3 (0.77%) Docker
7 2 (0.51%) Microsoft App-V
7 2 (0.51%) VMware ESXi
7 2 (0.51%) vSphere
7 2 (0.51%) XenApp
8 1 (0.26%) BitLocker
8 1 (0.26%) Hyper-V
8 1 (0.26%) VMware NSX
Systems Management
1 21 (5.36%) Tivoli Storage Manager
2 19 (4.85%) Ansible
3 12 (3.06%) SCCM
4 9 (2.30%) Active Directory Federation Services
5 8 (2.04%) Control-M
6 5 (1.28%) Kubernetes
6 5 (1.28%) SysTrack
7 4 (1.02%) Microsoft Intune
8 3 (0.77%) FortiGate
8 3 (0.77%) Single Sign-On
8 3 (0.77%) Terraform
9 2 (0.51%) CEMLI
9 2 (0.51%) Nagios
9 2 (0.51%) WSUS
9 2 (0.51%) ZABBIX
10 1 (0.26%) Grafana
10 1 (0.26%) NetBackup
10 1 (0.26%) Prometheus
10 1 (0.26%) SCOM
10 1 (0.26%) vCenter Server
Vendors
1 72 (18.37%) Microsoft
2 68 (17.35%) ServiceNow
3 30 (7.65%) Dell
4 28 (7.14%) IBM
5 23 (5.87%) Broadcom
5 23 (5.87%) Citrix
5 23 (5.87%) SAP
6 19 (4.85%) Brocade
6 19 (4.85%) CA
6 19 (4.85%) Cisco
7 11 (2.81%) Atlassian
7 11 (2.81%) HP
7 11 (2.81%) VMware
8 9 (2.30%) F5
8 9 (2.30%) Remedy
9 8 (2.04%) Infoblox
9 8 (2.04%) Okta
10 7 (1.79%) Oracle
11 5 (1.28%) New Relic
11 5 (1.28%) OpenAI