Service Manager Contracts

Services Manager
UK

The median Services Manager daily rate in the UK is £500 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 318 304 315
Rank change year-on-year -14 +11 +41
Contract jobs requiring a Service Manager 284 520 774
As % of all contract jobs advertised in the UK 0.66% 0.88% 0.87%
As % of the Job Titles category 0.71% 0.93% 0.91%
Number of daily rates quoted 191 383 583
10th Percentile £286 £351 £363
25th Percentile £413 £413 £413
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +11.11%
75th Percentile £588 £589 £585
90th Percentile £625 £700 £638
UK excluding London median daily rate £506 £475 £475
% change year-on-year +6.53% - +11.76%
Number of hourly rates quoted 8 5 11
10th Percentile £26.11 £9.38 £19.41
25th Percentile £29.75 - £21.88
Median hourly rate £30.00 £12.95 £29.50
Median % change year-on-year +131.66% -56.10% -7.25%
75th Percentile £40.91 £58.75 £34.48
90th Percentile £72.90 £61.90 £36.61
UK excluding London median hourly rate £30.00 £12.95 £23.50
% change year-on-year +131.66% -44.89% -27.94%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,021 55,966 84,699
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.45%
Number of daily rates quoted 26,056 39,104 59,482
10th Percentile £280 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,666 1,571 2,084
10th Percentile £12.86 £14.30 £12.50
25th Percentile £16.30 £19.06 £15.63
Median hourly rate £36.50 £45.00 £23.81
Median % change year-on-year -18.89% +89.04% +5.80%
75th Percentile £61.29 £65.75 £49.19
90th Percentile £72.50 £76.00 £63.71
UK excluding London median hourly rate £40.00 £42.26 £19.52
% change year-on-year -5.35% +116.50% +2.74%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Manager.

Daily rate trend for Service Manager in the UK

Service Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Manager over the 6 months to 4 May 2024.

Daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Manager.

Hourly rate trend for Service Manager in the UK

Service Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Manager over the 6 months to 4 May 2024.

Hourly rate histogram for Service Manager in the UK

Service Manager
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -31 240 £500 -0.10% 202
UK excluding London -36 138 £506 +6.53% 147
Work from Home +39 107 £500 - 49
London +3 97 £500 -4.76% 64
South West +38 47 £575 +17.95% 14
North of England -16 29 £484 -3.20% 43
South East -33 29 £525 +14.13% 38
Midlands +10 19 £523 -8.13% 31
North West -9 17 £493 +3.79% 27
Scotland +13 12 £600 +33.33% 4
East Midlands +6 11 £500 -14.89% 12
Yorkshire +2 11 £475 -11.21% 14
West Midlands +20 8 £550 +3.77% 19
East of England -3 3 £450 +12.50% 14
North East +17 1 - - 2

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Service Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Manager in the job title.

1 142 (50.00%) Service Delivery
2 128 (45.07%) Service Management
3 127 (44.72%) ITIL
4 81 (28.52%) Security Cleared
5 69 (24.30%) SC Cleared
6 62 (21.83%) ITSM
6 62 (21.83%) Social Skills
7 50 (17.61%) Public Sector
7 50 (17.61%) Service Design
8 42 (14.79%) Finance
9 38 (13.38%) Agile
10 36 (12.68%) Microsoft
11 32 (11.27%) Continuous Improvement
11 32 (11.27%) Problem-Solving
12 25 (8.80%) Customer Service
12 25 (8.80%) Stakeholder Management
12 25 (8.80%) Change Management
13 23 (8.10%) SLA
13 23 (8.10%) ServiceNow
13 23 (8.10%) Acceptance Criteria
14 22 (7.75%) Project Management
15 21 (7.39%) Problem Management
16 20 (7.04%) Azure
16 20 (7.04%) Project Delivery
17 19 (6.69%) Business Analysis
18 18 (6.34%) Incident Management
18 18 (6.34%) Telecoms
19 17 (5.99%) Decision-Making
20 16 (5.63%) Remedy ITSM
20 16 (5.63%) Analytical Skills

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (2.46%) SharePoint
2 4 (1.41%) Confluence
3 3 (1.06%) Adobe Experience Manager
4 2 (0.70%) ArcGIS
5 1 (0.35%) Apache
5 1 (0.35%) CMS
5 1 (0.35%) IIS
5 1 (0.35%) Microsoft Exchange
5 1 (0.35%) Tomcat
Applications
1 12 (4.23%) Microsoft Excel
1 12 (4.23%) Microsoft PowerPoint
2 3 (1.06%) Microsoft Office
3 2 (0.70%) Spreadsheet
4 1 (0.35%) Microsoft Project
4 1 (0.35%) MS Visio
Business Applications
1 16 (5.63%) Remedy ITSM
2 3 (1.06%) SAP ERP
2 3 (1.06%) SAP S/4HANA
2 3 (1.06%) Shopify
Cloud Services
1 20 (7.04%) Azure
2 15 (5.28%) Microsoft 365
2 15 (5.28%) SaaS
3 14 (4.93%) AWS
4 12 (4.23%) Power Platform
5 7 (2.46%) Salesforce Service Cloud
6 3 (1.06%) BigCommerce
6 3 (1.06%) GCP
7 2 (0.70%) Azure DevOps
7 2 (0.70%) Cloud Computing
7 2 (0.70%) Google Workspace
7 2 (0.70%) IaaS
7 2 (0.70%) PaaS
7 2 (0.70%) WhatsApp
8 1 (0.35%) Entra ID
8 1 (0.35%) Mimecast
8 1 (0.35%) OneDrive
8 1 (0.35%) PowerApps
8 1 (0.35%) ShareGate
Communications & Networking
1 12 (4.23%) SD-WAN
2 3 (1.06%) VPN
3 2 (0.70%) Firewall
3 2 (0.70%) GSM
4 1 (0.35%) DHCP
4 1 (0.35%) DNS
4 1 (0.35%) Intranet
4 1 (0.35%) Wireless
Database & Business Intelligence
1 11 (3.87%) Power BI
2 4 (1.41%) MySQL
3 3 (1.06%) Geospatial Data
4 2 (0.70%) GIS
5 1 (0.35%) MariaDB
5 1 (0.35%) Relational Database
5 1 (0.35%) SAP HANA
Development Applications
1 7 (2.46%) JIRA
2 3 (1.06%) Maven
3 1 (0.35%) Git
General
1 62 (21.83%) Social Skills
2 50 (17.61%) Public Sector
3 42 (14.79%) Finance
4 18 (6.34%) Telecoms
5 16 (5.63%) Analytical Skills
6 14 (4.93%) Legal
7 7 (2.46%) Marketing
8 6 (2.11%) Influencing Skills
8 6 (2.11%) Presentation Skills
9 5 (1.76%) Retail
10 4 (1.41%) French Language
10 4 (1.41%) Local Government
10 4 (1.41%) Publishing
11 3 (1.06%) Billing
11 3 (1.06%) Law
11 3 (1.06%) Organisational Skills
12 2 (0.70%) German Language
12 2 (0.70%) Pharmaceutical
12 2 (0.70%) Police
13 1 (0.35%) Mandarin Language
Libraries, Frameworks & Software Standards
1 7 (2.46%) CSS
2 4 (1.41%) AngularJS
2 4 (1.41%) HTML
3 3 (1.06%) J2EE
3 3 (1.06%) jQuery
3 3 (1.06%) REST
3 3 (1.06%) Sass
3 3 (1.06%) Spring
3 3 (1.06%) Spring MVC
3 3 (1.06%) Twitter Bootstrap
3 3 (1.06%) VML
3 3 (1.06%) Web Services
3 3 (1.06%) XML
4 1 (0.35%) CSS3
4 1 (0.35%) HTML5
4 1 (0.35%) React
4 1 (0.35%) Vue
Miscellaneous
1 13 (4.58%) CMDB
2 12 (4.23%) Management Information System
3 8 (2.82%) Onboarding
4 7 (2.46%) Self-Motivation
5 5 (1.76%) Virtual Team
6 2 (0.70%) Algorithms
6 2 (0.70%) Analytical Mindset
6 2 (0.70%) Data Centre
6 2 (0.70%) Greenfield Project
6 2 (0.70%) Legacy Applications
6 2 (0.70%) PMI
7 1 (0.35%) Cloud Native
7 1 (0.35%) Data Protection Act
7 1 (0.35%) FMCG
7 1 (0.35%) NHS
7 1 (0.35%) Product Ownership
7 1 (0.35%) Smartphone
Operating Systems
1 9 (3.17%) Windows
2 8 (2.82%) Apple iOS
3 5 (1.76%) Unix
4 3 (1.06%) Linux
5 1 (0.35%) Windows 10
Processes & Methodologies
1 142 (50.00%) Service Delivery
2 128 (45.07%) Service Management
3 127 (44.72%) ITIL
4 62 (21.83%) ITSM
5 50 (17.61%) Service Design
6 38 (13.38%) Agile
7 32 (11.27%) Continuous Improvement
7 32 (11.27%) Problem-Solving
8 25 (8.80%) Change Management
8 25 (8.80%) Customer Service
8 25 (8.80%) Stakeholder Management
9 23 (8.10%) Acceptance Criteria
10 22 (7.75%) Project Management
11 21 (7.39%) Problem Management
12 20 (7.04%) Project Delivery
13 19 (6.69%) Business Analysis
14 18 (6.34%) Incident Management
15 17 (5.99%) Decision-Making
16 16 (5.63%) Migration
16 16 (5.63%) Performance Metrics
Programming Languages
1 8 (2.82%) Swift
2 7 (2.46%) JavaScript
3 5 (1.76%) SQL
4 3 (1.06%) Java
Qualifications
1 81 (28.52%) Security Cleared
2 69 (24.30%) SC Cleared
3 13 (4.58%) DV Cleared
4 10 (3.52%) BPSS Clearance
5 9 (3.17%) Degree
5 9 (3.17%) ITIL Certification
6 3 (1.06%) PMI Certification
6 3 (1.06%) PMP
7 2 (0.70%) ISEB
7 2 (0.70%) PRINCE2 Certification
7 2 (0.70%) PRINCE2 Practitioner
8 1 (0.35%) Computer Science Degree
Quality Assurance & Compliance
1 23 (8.10%) SLA
2 10 (3.52%) ISO/IEC 20000
3 9 (3.17%) QA
4 4 (1.41%) Accessibility
5 2 (0.70%) COBIT
5 2 (0.70%) Data Quality
6 1 (0.35%) ISO 22301
6 1 (0.35%) ISO 9000
6 1 (0.35%) PMO
System Software
1 2 (0.70%) Active Directory
2 1 (0.35%) Virtual Machines
Systems Management
1 3 (1.06%) Microsoft Intune
2 1 (0.35%) Terraform
Vendors
1 36 (12.68%) Microsoft
2 23 (8.10%) ServiceNow
3 16 (5.63%) Remedy
4 15 (5.28%) SAP
5 12 (4.23%) Salesforce
6 8 (2.82%) Google
6 8 (2.82%) Okta
7 6 (2.11%) Darktrace
8 3 (1.06%) Adobe
8 3 (1.06%) BMC
8 3 (1.06%) Dell
8 3 (1.06%) Intel
8 3 (1.06%) Sitecore
9 2 (0.70%) Cloudera
9 2 (0.70%) VMware
10 1 (0.35%) Cadence
10 1 (0.35%) HP
10 1 (0.35%) NEC
10 1 (0.35%) Oracle