Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £225 according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 302 273 292
Rank change year-on-year -29 +19 +74
Contract jobs requiring a Support Analyst 316 572 842
As % of all contract jobs advertised in the UK 0.73% 0.96% 0.95%
As % of the Job Titles category 0.78% 1.02% 0.99%
Number of daily rates quoted 230 430 582
10th Percentile £155 £145 £126
25th Percentile £183 £178 £163
Median daily rate (50th Percentile) £225 £261 £250
Median % change year-on-year -13.88% +4.50% +19.05%
75th Percentile £355 £563 £425
90th Percentile £500 £688 £575
UK excluding London median daily rate £195 £200 £195
% change year-on-year -2.50% +2.56% +25.81%
Number of hourly rates quoted 30 40 78
10th Percentile £13.09 £14.61 £12.24
25th Percentile £15.82 £19.91 £15.00
Median hourly rate £21.00 £23.15 £17.50
Median % change year-on-year -9.29% +32.29% +15.70%
75th Percentile £23.75 £27.31 £22.19
90th Percentile - £34.00 £28.75
UK excluding London median hourly rate £18.27 £22.70 £17.50
% change year-on-year -19.52% +29.71% +16.67%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,269 56,187 84,691
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.47%
Number of daily rates quoted 26,215 39,262 59,481
10th Percentile £276 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £735
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,672 1,567 2,094
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.38 £15.50
Median hourly rate £36.42 £45.00 £23.14
Median % change year-on-year -19.07% +94.45% +2.04%
75th Percentile £61.25 £65.75 £48.75
90th Percentile £72.50 £75.75 £63.25
UK excluding London median hourly rate £39.55 £42.50 £19.50
% change year-on-year -6.94% +117.95% +2.63%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 2 May 2024.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 2 May 2024.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -18 274 £230 -16.36% 188
UK excluding London -25 167 £195 -2.50% 136
London +1 144 £325 -38.10% 70
Work from Home +16 66 £225 -27.42% 49
North of England 0 33 £200 -15.79% 27
Scotland +17 32 £175 - 14
Midlands +28 29 £198 +16.18% 30
West Midlands +27 27 £198 +5.33% 10
South West +32 25 £225 +47.54% 20
South East -37 25 £169 -27.42% 34
East of England +12 19 £325 +54.76% 18
Yorkshire +11 15 £220 +10.00% 8
North West -2 14 £215 -14.00% 15
Wales +17 5 £190 -7.32% 4
North East +16 4 £190 -20.00% 5
East Midlands +11 2 £210 +79.87% 20
Northern Ireland +7 1 £125 -24.24% 1

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 135 (42.72%) Windows
2 125 (39.56%) Microsoft
3 119 (37.66%) Social Skills
4 89 (28.16%) Microsoft 365
5 82 (25.95%) Active Directory
6 77 (24.37%) ITIL
7 74 (23.42%) Microsoft Office
8 70 (22.15%) Customer Service
9 64 (20.25%) Windows 10
10 54 (17.09%) Finance
11 48 (15.19%) Problem-Solving
12 42 (13.29%) Azure
13 37 (11.71%) Service Management
14 32 (10.13%) ServiceNow
15 30 (9.49%) SQL
16 28 (8.86%) Security Cleared
17 25 (7.91%) SC Cleared
18 24 (7.59%) Analytical Skills
19 23 (7.28%) Apple iOS
19 23 (7.28%) Microsoft Intune
20 22 (6.96%) Linux
20 22 (6.96%) Apple
20 22 (6.96%) Windows Server
21 21 (6.65%) Public Sector
21 21 (6.65%) Asset Management
21 21 (6.65%) Incident Management
22 20 (6.33%) Citrix
22 20 (6.33%) ITSM
23 19 (6.01%) Microsoft Exchange
24 18 (5.70%) Python

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.01%) Microsoft Exchange
2 14 (4.43%) CMS
3 13 (4.11%) SharePoint
4 8 (2.53%) Skype for Business
5 3 (0.95%) Apache
5 3 (0.95%) Confluence
6 2 (0.63%) Appian
6 2 (0.63%) Moodle
6 2 (0.63%) WordPress
7 1 (0.32%) JBoss
7 1 (0.32%) nginx
7 1 (0.32%) Tomcat
Applications
1 74 (23.42%) Microsoft Office
2 15 (4.75%) Microsoft Excel
3 14 (4.43%) MS Visio
4 8 (2.53%) Microsoft PowerPoint
5 4 (1.27%) Spreadsheet
6 2 (0.63%) Acrobat
7 1 (0.32%) AutoCAD
Business Applications
1 5 (1.58%) Endur
1 5 (1.58%) Odoo
2 3 (0.95%) Markit EDM
2 3 (0.95%) Oracle EBS
2 3 (0.95%) Oracle EBS R12
2 3 (0.95%) SAP S/4HANA
2 3 (0.95%) thinkFolio
3 2 (0.63%) FLEXCUBE
3 2 (0.63%) Oracle Assets
3 2 (0.63%) Oracle Cash Management
3 2 (0.63%) Oracle General Ledger
3 2 (0.63%) Oracle Internet Expenses
3 2 (0.63%) Oracle iProcurement
3 2 (0.63%) Oracle Payables
3 2 (0.63%) Oracle Procure-to-Pay
3 2 (0.63%) Oracle Receivables
4 1 (0.32%) assyst
4 1 (0.32%) Dynamics NAV
4 1 (0.32%) IBM Planning Analytics
4 1 (0.32%) Temenos T24
Cloud Services
1 89 (28.16%) Microsoft 365
2 42 (13.29%) Azure
3 10 (3.16%) OneDrive
4 9 (2.85%) Entra ID
5 8 (2.53%) Google Workspace
6 3 (0.95%) Dynamics 365
6 3 (0.95%) OCI
7 2 (0.63%) Asana
7 2 (0.63%) AWS
7 2 (0.63%) Cloud Computing
7 2 (0.63%) SaaS
7 2 (0.63%) Slack
8 1 (0.32%) Veeva
8 1 (0.32%) WhatsApp
8 1 (0.32%) Yammer
Communications & Networking
1 11 (3.48%) Firewall
2 10 (3.16%) VPN
3 9 (2.85%) Wireless
4 8 (2.53%) DNS
4 8 (2.53%) LAN
4 8 (2.53%) Skype
5 7 (2.22%) WAN
6 6 (1.90%) DHCP
6 6 (1.90%) Internet
7 4 (1.27%) Remote Desktop
7 4 (1.27%) TCP/IP
8 2 (0.63%) Intranet
8 2 (0.63%) VLAN
8 2 (0.63%) VoIP
8 2 (0.63%) Wi-Fi
9 1 (0.32%) HTTP
9 1 (0.32%) IP Telephony
Database & Business Intelligence
1 11 (3.48%) Relational Database
2 9 (2.85%) SQL Server
3 3 (0.95%) NonStop SQL
3 3 (0.95%) Oracle Reports
4 2 (0.63%) Data Vault
4 2 (0.63%) GIS
4 2 (0.63%) RDBMS
5 1 (0.32%) Data Warehouse
5 1 (0.32%) Geospatial Data
5 1 (0.32%) SAP BW
Development Applications
1 9 (2.85%) JIRA
2 2 (0.63%) Git
2 2 (0.63%) Toad
General
1 119 (37.66%) Social Skills
2 54 (17.09%) Finance
3 24 (7.59%) Analytical Skills
4 21 (6.65%) Public Sector
5 17 (5.38%) Banking
6 16 (5.06%) Back Office
6 16 (5.06%) Front Office
7 9 (2.85%) Organisational Skills
8 8 (2.53%) Local Government
9 7 (2.22%) Investment Banking
10 6 (1.90%) Billing
10 6 (1.90%) Law
10 6 (1.90%) Presentation Skills
11 5 (1.58%) Inclusion and Diversity
11 5 (1.58%) Pharmaceutical
12 4 (1.27%) Telecoms
13 2 (0.63%) Financial Institution
13 2 (0.63%) Influencing Skills
13 2 (0.63%) Legal
13 2 (0.63%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.27%) FIX Protocol
2 3 (0.95%) Middleware
3 2 (0.63%) XML
4 1 (0.32%) CSS
4 1 (0.32%) HTML
4 1 (0.32%) IBM Integration Bus
4 1 (0.32%) JSON
4 1 (0.32%) RESTful
4 1 (0.32%) SAML
Miscellaneous
1 13 (4.11%) iPhone
2 12 (3.80%) Driving Licence
3 8 (2.53%) CMDB
4 7 (2.22%) Derivative
5 6 (1.90%) Video Conferencing
6 5 (1.58%) iPad
6 5 (1.58%) OTC Derivatives
6 5 (1.58%) Self-Motivation
6 5 (1.58%) SWIFT Messaging Network
7 4 (1.27%) Analytical Mindset
7 4 (1.27%) AS400
7 4 (1.27%) EPoS
7 4 (1.27%) Equities
8 3 (0.95%) Greenfield Project
8 3 (0.95%) Management Information System
8 3 (0.95%) Onboarding
9 2 (0.63%) Clustering
9 2 (0.63%) Fixed Income
9 2 (0.63%) Foreign Exchange (FX)
9 2 (0.63%) Hedge funds
Operating Systems
1 135 (42.72%) Windows
2 64 (20.25%) Windows 10
3 23 (7.28%) Apple iOS
4 22 (6.96%) Linux
4 22 (6.96%) Windows Server
5 18 (5.70%) Android
6 14 (4.43%) Windows Server 2016
7 12 (3.80%) Mac OS
8 9 (2.85%) Windows Server 2012
9 7 (2.22%) Unix
10 4 (1.27%) Windows Server 2019
11 2 (0.63%) Red Hat Enterprise Linux
11 2 (0.63%) Windows Server 2008
12 1 (0.32%) Mac OS X
12 1 (0.32%) Windows 7
12 1 (0.32%) Windows Phone
Processes & Methodologies
1 77 (24.37%) ITIL
2 70 (22.15%) Customer Service
3 48 (15.19%) Problem-Solving
4 37 (11.71%) Service Management
5 21 (6.65%) Asset Management
5 21 (6.65%) Incident Management
6 20 (6.33%) ITSM
7 18 (5.70%) Risk Management
8 16 (5.06%) Problem Management
8 16 (5.06%) Project Management
9 12 (3.80%) Agile
9 12 (3.80%) Continuous Improvement
9 12 (3.80%) Data Management
9 12 (3.80%) Mobile Device Management
10 11 (3.48%) ERP
10 11 (3.48%) Proactive Monitoring
10 11 (3.48%) Release Management
10 11 (3.48%) Service Delivery
11 9 (2.85%) User Acceptance Testing
11 9 (2.85%) Waterfall
Programming Languages
1 30 (9.49%) SQL
2 18 (5.70%) Python
3 16 (5.06%) PowerShell
4 9 (2.85%) Shell Script
5 4 (1.27%) C#
6 2 (0.63%) Bash
6 2 (0.63%) Perl
7 1 (0.32%) Java
7 1 (0.32%) JavaScript
7 1 (0.32%) T-SQL
7 1 (0.32%) VBA
Qualifications
1 28 (8.86%) Security Cleared
2 25 (7.91%) SC Cleared
3 9 (2.85%) MCP
4 7 (2.22%) Degree
4 7 (2.22%) DV Cleared
4 7 (2.22%) Microsoft Certification
5 6 (1.90%) Cisco Certification
6 5 (1.58%) A+ Certification
7 4 (1.27%) BPSS Clearance
7 4 (1.27%) HNC
8 2 (0.63%) (ISC)2 CCSP
8 2 (0.63%) CCENT
8 2 (0.63%) CISSP
8 2 (0.63%) CRISC
8 2 (0.63%) DBS Check
9 1 (0.32%) ACCA
9 1 (0.32%) CIMA
9 1 (0.32%) ECDL
9 1 (0.32%) ITIL Certification
9 1 (0.32%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (5.06%) SLA
2 6 (1.90%) ISO/IEC 27001
2 6 (1.90%) PMO
3 5 (1.58%) Disclosure Scotland
4 2 (0.63%) Accessibility
5 1 (0.32%) Data Quality
5 1 (0.32%) ISO 15022
System Software
1 82 (25.95%) Active Directory
2 6 (1.90%) Firmware
2 6 (1.90%) Hyper-V
3 5 (1.58%) VMware Infrastructure
4 2 (0.63%) Terminal Services
4 2 (0.63%) Virtual Desktop
4 2 (0.63%) Virtual Machines
5 1 (0.32%) Virtual Servers
5 1 (0.32%) VMware Server
Systems Management
1 23 (7.28%) Microsoft Intune
2 18 (5.70%) SCCM
3 9 (2.85%) Grafana
3 9 (2.85%) ITRS Geneos
3 9 (2.85%) Jamf Pro
4 5 (1.58%) Control-M
4 5 (1.58%) WSUS
5 3 (0.95%) Single Sign-On
6 2 (0.63%) Ansible
6 2 (0.63%) Microsoft Clustering
6 2 (0.63%) Thomson Reuters DACS
7 1 (0.32%) Systems Management Server (SMS)
Vendors
1 125 (39.56%) Microsoft
2 32 (10.13%) ServiceNow
3 22 (6.96%) Apple
4 20 (6.33%) Citrix
5 14 (4.43%) Oracle
6 11 (3.48%) IBM
6 11 (3.48%) SAP
7 9 (2.85%) Bloomberg
7 9 (2.85%) Dynatrace
8 8 (2.53%) Google
8 8 (2.53%) Refinitiv
9 7 (2.22%) VMware
10 6 (1.90%) Cisco
11 5 (1.58%) Okta
11 5 (1.58%) OpenLink
12 4 (1.27%) HP
12 4 (1.27%) Salesforce
12 4 (1.27%) Veeam
13 2 (0.63%) Adobe
13 2 (0.63%) Dell