Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £210 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
27 Apr 2024		 Same period 2023 Same period 2022
Rank 110 125 162
Rank change year-on-year +15 +37 +65
Contract jobs requiring a Support Engineer 880 1,229 1,616
As % of all contract jobs advertised in the UK 2.03% 2.05% 1.82%
As % of the Job Titles category 2.19% 2.17% 1.91%
Number of daily rates quoted 615 890 1,052
10th Percentile £140 £150 £130
25th Percentile £163 £180 £158
Median daily rate (50th Percentile) £210 £250 £200
Median % change year-on-year -16.00% +25.00% -3.15%
75th Percentile £306 £400 £305
90th Percentile £450 £639 £444
UK excluding London median daily rate £200 £213 £190
% change year-on-year -5.88% +11.84% +1.33%
Number of hourly rates quoted 55 61 130
10th Percentile £16.25 £13.75 £13.00
25th Percentile £17.72 £15.75 £15.50
Median hourly rate £20.00 £20.00 £17.50
Median % change year-on-year - +14.29% +6.06%
75th Percentile £27.64 £25.71 £21.31
90th Percentile £46.39 £38.75 £25.28
UK excluding London median hourly rate £18.00 £18.75 £17.50
% change year-on-year -4.00% +7.14% +7.69%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 27 April 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 27 April 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +14 769 £215 -14.00% 592
UK excluding London +4 511 £200 -5.88% 510
London +15 320 £258 -14.17% 124
Work from Home +1 161 £275 -21.43% 142
South East -1 135 £215 -14.00% 129
North of England -11 90 £195 -13.33% 106
Midlands 0 84 £200 -20.00% 97
South West +5 80 £190 -5.00% 83
North West -9 47 £160 -42.86% 68
West Midlands +2 46 £200 -20.00% 50
East of England -10 46 £225 +13.92% 53
Scotland +20 43 £215 +22.86% 34
East Midlands +12 38 £188 -21.05% 47
Yorkshire +2 35 £203 +1.25% 30
Wales +17 24 £145 -12.12% 14
Northern Ireland +5 12 £143 -32.94% 8
North East +12 8 £175 -16.67% 10

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 482 (54.77%) Windows
2 286 (32.50%) Microsoft 365
3 284 (32.27%) Microsoft
3 284 (32.27%) Active Directory
4 278 (31.59%) Social Skills
5 185 (21.02%) Windows 10
6 184 (20.91%) Customer Service
7 169 (19.20%) Problem-Solving
7 169 (19.20%) Security Cleared
8 156 (17.73%) Azure
9 143 (16.25%) SCCM
10 136 (15.45%) Finance
11 121 (13.75%) ITIL
12 113 (12.84%) Microsoft Office
13 105 (11.93%) SC Cleared
14 99 (11.25%) Microsoft Exchange
15 93 (10.57%) Windows Server
16 85 (9.66%) Public Sector
16 85 (9.66%) Cisco
17 81 (9.20%) Linux
17 81 (9.20%) Degree
18 74 (8.41%) VPN
18 74 (8.41%) Firewall
19 73 (8.30%) Windows 7
20 72 (8.18%) PowerShell
20 72 (8.18%) SQL
21 71 (8.07%) Microsoft Intune
22 68 (7.73%) SLA
23 67 (7.61%) Telecoms
24 65 (7.39%) VMware

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (11.25%) Microsoft Exchange
2 43 (4.89%) SharePoint
3 21 (2.39%) Confluence
4 15 (1.70%) Skype for Business
5 12 (1.36%) IIS
6 10 (1.14%) Blackberry Enterprise Server
7 7 (0.80%) JBoss
8 6 (0.68%) Tomcat
9 4 (0.45%) CMS
10 3 (0.34%) Apache
10 3 (0.34%) SAS
11 2 (0.23%) Exchange Server 2007
11 2 (0.23%) Exchange Server 2013
11 2 (0.23%) Oracle SOA Suite
12 1 (0.11%) nginx
12 1 (0.11%) Red Hat Fuse
12 1 (0.11%) Site Server
12 1 (0.11%) WebLogic
Applications
1 113 (12.84%) Microsoft Office
2 31 (3.52%) Microsoft Excel
3 12 (1.36%) Microsoft PowerPoint
4 8 (0.91%) Microsoft Project
5 7 (0.80%) MS Visio
6 2 (0.23%) AutoCAD
7 1 (0.11%) Acrobat
7 1 (0.11%) Revit
Business Applications
1 11 (1.25%) Elite 3E
2 5 (0.57%) Dynamics CRM
3 4 (0.45%) Actimize
4 3 (0.34%) Endur
5 2 (0.23%) BusinessWorks
5 2 (0.23%) Global One
5 2 (0.23%) ION MarketView
5 2 (0.23%) Oracle EBS
5 2 (0.23%) Shopify
5 2 (0.23%) SystmOne
6 1 (0.11%) Eikon
6 1 (0.11%) NetSuite
6 1 (0.11%) Oracle Assets
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Oracle E-Business Tax
6 1 (0.11%) Oracle General Ledger
6 1 (0.11%) Oracle Payables
6 1 (0.11%) Oracle Receivables
6 1 (0.11%) Temenos T24
6 1 (0.11%) thinkFolio
Cloud Services
1 286 (32.50%) Microsoft 365
2 156 (17.73%) Azure
3 37 (4.20%) Entra ID
4 34 (3.86%) AWS
5 26 (2.95%) WhatsApp
6 16 (1.82%) OneDrive
7 14 (1.59%) Azure DevOps
7 14 (1.59%) Cloud Computing
7 14 (1.59%) Power Platform
8 5 (0.57%) Azure Cognitive Services
8 5 (0.57%) ChatGPT
8 5 (0.57%) Dynamics 365
8 5 (0.57%) OpenShift
8 5 (0.57%) Slack
9 4 (0.45%) GCP
10 3 (0.34%) Amazon EC2
10 3 (0.34%) Asana
10 3 (0.34%) Azure Monitor
10 3 (0.34%) PaaS
10 3 (0.34%) SaaS
Communications & Networking
1 74 (8.41%) Firewall
1 74 (8.41%) VPN
2 60 (6.82%) DNS
3 49 (5.57%) WAN
4 44 (5.00%) LAN
5 36 (4.09%) TCP/IP
6 33 (3.75%) DHCP
7 30 (3.41%) Wi-Fi
8 26 (2.95%) SAN
8 26 (2.95%) Wireless
9 25 (2.84%) Internet
10 20 (2.27%) BGP
11 19 (2.16%) VoIP
12 18 (2.05%) MPLS
13 17 (1.93%) IPsec
13 17 (1.93%) VLAN
14 15 (1.70%) Skype
15 14 (1.59%) Cisco IOS
15 14 (1.59%) HTTP
16 13 (1.48%) Network Security
Database & Business Intelligence
1 36 (4.09%) SQL Server
2 23 (2.61%) MySQL
3 14 (1.59%) PostgreSQL
4 13 (1.48%) Relational Database
5 12 (1.36%) Power BI
6 9 (1.02%) Oracle Database
7 8 (0.91%) Elasticsearch
7 8 (0.91%) RDBMS
8 7 (0.80%) Data Warehouse
9 6 (0.68%) MongoDB
10 4 (0.45%) Tableau
11 2 (0.23%) DB2
11 2 (0.23%) MariaDB
11 2 (0.23%) Sisense
11 2 (0.23%) Sybase ASE
12 1 (0.11%) IDOL
12 1 (0.11%) Microsoft Analysis Services
12 1 (0.11%) MS Access
12 1 (0.11%) NoSQL
12 1 (0.11%) SQL Server Reporting Services
Development Applications
1 47 (5.34%) JIRA
2 11 (1.25%) Git
3 7 (0.80%) Jenkins
4 6 (0.68%) Hudson
5 5 (0.57%) Bitbucket Server
5 5 (0.57%) CA Release Automation
5 5 (0.57%) SonarQube
5 5 (0.57%) Sonatype Nexus
5 5 (0.57%) TeamCity
6 1 (0.11%) GitLab
6 1 (0.11%) Selenium
6 1 (0.11%) SQL Server Management Studio (SSMS)
General
1 278 (31.59%) Social Skills
2 136 (15.45%) Finance
3 85 (9.66%) Public Sector
4 67 (7.61%) Telecoms
5 64 (7.27%) Manufacturing
6 60 (6.82%) Analytical Skills
7 48 (5.45%) Marketing
8 40 (4.55%) Electronics
9 39 (4.43%) Banking
10 38 (4.32%) Organisational Skills
11 31 (3.52%) Legal
11 31 (3.52%) Presentation Skills
12 11 (1.25%) Documentation Skills
12 11 (1.25%) Financial Institution
12 11 (1.25%) Law
13 7 (0.80%) Front Office
14 6 (0.68%) Japanese Language
14 6 (0.68%) Police
14 6 (0.68%) Retail
15 5 (0.57%) French Language
Libraries, Frameworks & Software Standards
1 15 (1.70%) .NET
2 12 (1.36%) CSS
3 11 (1.25%) Web Services
4 10 (1.14%) REST
5 7 (0.80%) Elastic Stack
5 7 (0.80%) FIX Protocol
5 7 (0.80%) Spring Boot
5 7 (0.80%) XML
6 6 (0.68%) JSON
6 6 (0.68%) Middleware
6 6 (0.68%) RESTful
7 5 (0.57%) Hugging Face
7 5 (0.57%) LangChain
7 5 (0.57%) PyTorch
8 4 (0.45%) HTML
8 4 (0.45%) HTML5
9 3 (0.34%) LDAP
9 3 (0.34%) TIBCO EMS
9 3 (0.34%) XMPP
9 3 (0.34%) XSLT
Miscellaneous
1 52 (5.91%) Data Centre
2 41 (4.66%) Driving Licence
3 33 (3.75%) Video Conferencing
4 29 (3.30%) NHS
5 26 (2.95%) Management Information System
6 22 (2.50%) Self-Motivation
7 21 (2.39%) Onboarding
8 20 (2.27%) iPad
9 18 (2.05%) PKI
10 16 (1.82%) Clustering
10 16 (1.82%) Data Protection Act
10 16 (1.82%) iPhone
11 15 (1.70%) Smartphone
12 14 (1.59%) Blackberry
13 13 (1.48%) Replication
14 12 (1.36%) CMDB
15 11 (1.25%) Linux Command Line
16 7 (0.80%) BYOD
17 5 (0.57%) Analytical Mindset
17 5 (0.57%) Enterprise Software
Operating Systems
1 482 (54.77%) Windows
2 185 (21.02%) Windows 10
3 93 (10.57%) Windows Server
4 81 (9.20%) Linux
5 73 (8.30%) Windows 7
6 41 (4.66%) Android
7 36 (4.09%) Windows Server 2012
8 32 (3.64%) Windows Server 2016
9 28 (3.18%) Mac OS
10 27 (3.07%) Apple iOS
10 27 (3.07%) Windows Server 2019
11 25 (2.84%) Red Hat Enterprise Linux
12 16 (1.82%) Mac OS X
13 14 (1.59%) Unix
14 9 (1.02%) Windows 8
14 9 (1.02%) Windows Server 2008
15 6 (0.68%) CentOS
16 4 (0.45%) VMS
16 4 (0.45%) Windows Vista
17 3 (0.34%) Solaris
Processes & Methodologies
1 184 (20.91%) Customer Service
2 169 (19.20%) Problem-Solving
3 121 (13.75%) ITIL
4 52 (5.91%) Migration
5 50 (5.68%) Business Intelligence
6 47 (5.34%) Asset Management
7 42 (4.77%) Service Delivery
8 40 (4.55%) Digital Marketing
8 40 (4.55%) Programme Management
9 39 (4.43%) Service Management
10 35 (3.98%) Incident Management
10 35 (3.98%) Infrastructure Engineering
10 35 (3.98%) Mobile Device Management
11 32 (3.64%) DevOps
12 31 (3.52%) Customer Experience
13 28 (3.18%) Decision-Making
14 27 (3.07%) Break/Fix
14 27 (3.07%) Disaster Recovery
15 25 (2.84%) High Availability
15 25 (2.84%) Workflow
Programming Languages
1 72 (8.18%) PowerShell
1 72 (8.18%) SQL
2 40 (4.55%) Python
3 16 (1.82%) Java
4 13 (1.48%) C#
5 10 (1.14%) Shell Script
6 9 (1.02%) Kusto Query Language
6 9 (1.02%) Perl
7 8 (0.91%) Bash
7 8 (0.91%) JavaScript
8 5 (0.57%) T-SQL
8 5 (0.57%) VB
9 4 (0.45%) Korn
9 4 (0.45%) PHP
9 4 (0.45%) VBA
10 3 (0.34%) F#
10 3 (0.34%) XPath
11 2 (0.23%) Data Analysis Expressions
11 2 (0.23%) Ruby
11 2 (0.23%) tcsh
Qualifications
1 169 (19.20%) Security Cleared
2 105 (11.93%) SC Cleared
3 81 (9.20%) Degree
4 45 (5.11%) DV Cleared
5 35 (3.98%) Microsoft Certification
6 26 (2.95%) Cisco Certification
7 23 (2.61%) CCNA
8 18 (2.05%) DBS Check
9 14 (1.59%) MCSE
10 13 (1.48%) A+ Certification
10 13 (1.48%) BPSS Clearance
10 13 (1.48%) ITIL Certification
11 10 (1.14%) MCSA
12 7 (0.80%) CCNP
12 7 (0.80%) MCP
13 6 (0.68%) Computer Science Degree
14 4 (0.45%) Azure Certification
15 3 (0.34%) Dell Certification
15 3 (0.34%) ITIL Foundation Certificate
16 2 (0.23%) RHCE
Quality Assurance & Compliance
1 68 (7.73%) SLA
2 6 (0.68%) QA
3 5 (0.57%) GAMP
3 5 (0.57%) GxP
3 5 (0.57%) ISO 9000
4 4 (0.45%) ISO/IEC 27001
5 2 (0.23%) Cyber Essentials
5 2 (0.23%) Data Quality
6 1 (0.11%) Accessibility
6 1 (0.11%) COBIT
6 1 (0.11%) COPPA
6 1 (0.11%) GDPR
6 1 (0.11%) HIPAA
6 1 (0.11%) IASME
6 1 (0.11%) ISO 22301
6 1 (0.11%) NIST
6 1 (0.11%) NIST 800
System Software
1 284 (32.27%) Active Directory
2 56 (6.36%) VMware Infrastructure
3 23 (2.61%) Hyper-V
4 8 (0.91%) Docker
5 7 (0.80%) Firmware
6 6 (0.68%) Virtual Machines
6 6 (0.68%) vSphere
7 5 (0.57%) VMware ESXi
7 5 (0.57%) VMware Workstation
8 4 (0.45%) BitLocker
8 4 (0.45%) KVM
8 4 (0.45%) NFS
8 4 (0.45%) Virtual Desktop
8 4 (0.45%) XenApp
9 3 (0.34%) XenDesktop
10 2 (0.23%) VMware NSX
11 1 (0.11%) Citrix Hypervisor
11 1 (0.11%) Virtual Servers
Systems Management
1 143 (16.25%) SCCM
2 71 (8.07%) Microsoft Intune
3 16 (1.82%) Jamf Pro
4 13 (1.48%) WSUS
5 11 (1.25%) SCOM
6 10 (1.14%) Autotask
7 9 (1.02%) Kubernetes
8 8 (0.91%) Failover Clustering
9 7 (0.80%) Data Guard
9 7 (0.80%) Grafana
10 6 (0.68%) Active Directory Federation Services
10 6 (0.68%) Ansible
10 6 (0.68%) ITRS Geneos
11 5 (0.57%) Kibana
11 5 (0.57%) OpenView
11 5 (0.57%) Progress Chef
11 5 (0.57%) vCenter Server
12 4 (0.45%) Nessus
12 4 (0.45%) Systems Management Server (SMS)
13 3 (0.34%) ZABBIX
Vendors
1 284 (32.27%) Microsoft
2 85 (9.66%) Cisco
3 65 (7.39%) VMware
4 60 (6.82%) Apple
5 59 (6.70%) Citrix
6 54 (6.14%) ServiceNow
7 45 (5.11%) HP
8 43 (4.89%) SAP
9 33 (3.75%) Red Hat
10 29 (3.30%) Oracle
11 24 (2.73%) Juniper
12 23 (2.61%) Bloomberg
13 19 (2.16%) Atlassian
14 17 (1.93%) CheckPoint
15 16 (1.82%) Avaya
16 14 (1.59%) EMC
17 13 (1.48%) Dell
18 12 (1.36%) Adobe
18 12 (1.36%) Google
19 11 (1.25%) Refinitiv
658 Support Engineer jobs Nationwide