Support Officer Contracts

Support Officer
UK

The median Support Officer daily rate in the UK is £280 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
4 May 2024		 Same period 2023 Same period 2022
Rank 420 596 699
Rank change year-on-year +176 +103 -125
Contract jobs requiring a Support Officer 173 123 155
As % of all contract jobs advertised in the UK 0.40% 0.21% 0.17%
As % of the Job Titles category 0.43% 0.22% 0.18%
Number of daily rates quoted 91 97 100
10th Percentile £144 £136 £137
25th Percentile £156 £200 £155
Median daily rate (50th Percentile) £280 £300 £200
Median % change year-on-year -6.67% +50.00% -10.11%
75th Percentile £393 £388 £304
90th Percentile £445 £438 £376
UK excluding London median daily rate £273 £288 £190
% change year-on-year -5.22% +51.32% -5.00%
Number of hourly rates quoted 59 6 27
10th Percentile £12.46 £11.63 £11.70
25th Percentile £13.23 £12.59 £12.50
Median hourly rate £16.00 £15.22 £17.00
Median % change year-on-year +5.16% -10.50% +9.27%
75th Percentile £20.37 £19.52 £22.53
90th Percentile £32.50 £29.05 £27.40
UK excluding London median hourly rate £14.79 £14.16 £13.50
% change year-on-year +4.49% +4.85% -10.00%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,021 55,966 84,699
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.45%
Number of daily rates quoted 26,056 39,104 59,482
10th Percentile £280 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,666 1,571 2,084
10th Percentile £12.86 £14.30 £12.50
25th Percentile £16.30 £19.06 £15.63
Median hourly rate £36.50 £45.00 £23.81
Median % change year-on-year -18.89% +89.04% +5.80%
75th Percentile £61.29 £65.75 £49.19
90th Percentile £72.50 £76.00 £63.71
UK excluding London median hourly rate £40.00 £42.26 £19.52
% change year-on-year -5.35% +116.50% +2.74%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Officer.

Daily rate trend for Support Officer in the UK

Support Officer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Officer over the 6 months to 4 May 2024.

Daily rate histogram for Support Officer in the UK

Support Officer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Officer.

Hourly rate trend for Support Officer in the UK

Support Officer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Officer over the 6 months to 4 May 2024.

Hourly rate histogram for Support Officer in the UK

Support Officer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Officer within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +144 138 £325 +0.78% 58
UK excluding London +115 123 £273 -5.22% 57
Work from Home +135 48 £288 -14.81% 17
London +106 47 £375 +30.43% 10
Scotland +57 32 £153 +3.66% 7
South West +41 27 £425 +10.39% 9
North of England +32 22 £303 -10.37% 12
Midlands +27 16 £375 +19.52% 5
North West +22 15 £300 -29.41% 2
South East +21 13 £363 +20.83% 17
East of England +20 11 £110 -76.84% 4
East Midlands +28 9 £335 -16.25% 2
West Midlands +18 7 £375 +30.43% 3
Yorkshire +23 6 £325 +10.64% 7
Northern Ireland - 2 - -
North East - 1 - - 3

Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Support Officer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Officer in the job title.

1 62 (35.84%) Social Skills
2 51 (29.48%) Public Sector
3 43 (24.86%) Finance
4 28 (16.18%) Microsoft
5 27 (15.61%) Windows
5 27 (15.61%) PMO
6 26 (15.03%) Security Cleared
7 25 (14.45%) SharePoint
8 24 (13.87%) Project Management
9 19 (10.98%) Degree
10 18 (10.40%) Microsoft 365
11 17 (9.83%) Microsoft Excel
11 17 (9.83%) Organisational Skills
11 17 (9.83%) Customer Service
12 16 (9.25%) Microsoft Office
13 15 (8.67%) Management Information System
14 14 (8.09%) SC Cleared
14 14 (8.09%) Problem-Solving
15 13 (7.51%) Active Directory
16 12 (6.94%) Mobile Device Management
16 12 (6.94%) Project Delivery
17 11 (6.36%) Azure
17 11 (6.36%) Change Management
18 10 (5.78%) Programme Management
18 10 (5.78%) VMware
18 10 (5.78%) Microsoft Intune
18 10 (5.78%) Programme Delivery
18 10 (5.78%) BitLocker
19 9 (5.20%) Stakeholder Engagement
19 9 (5.20%) Continuous Improvement

Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (14.45%) SharePoint
2 9 (5.20%) Microsoft Exchange
3 6 (3.47%) Confluence
4 5 (2.89%) Moodle
4 5 (2.89%) Skype for Business
4 5 (2.89%) WordPress
5 3 (1.73%) IIS
6 1 (0.58%) Apache
6 1 (0.58%) Tomcat
Applications
1 17 (9.83%) Microsoft Excel
2 16 (9.25%) Microsoft Office
3 8 (4.62%) Microsoft PowerPoint
4 5 (2.89%) Microsoft Project
5 2 (1.16%) Adobe Creative Suite
5 2 (1.16%) Spreadsheet
Business Applications
1 7 (4.05%) ContrOCC
2 1 (0.58%) Academy Housing
2 1 (0.58%) Academy Revenues and Benefits
Cloud Services
1 18 (10.40%) Microsoft 365
2 11 (6.36%) Azure
3 7 (4.05%) Entra ID
4 5 (2.89%) OneDrive
5 3 (1.73%) AWS
5 3 (1.73%) Azure DevOps
6 2 (1.16%) Azure ExpressRoute
6 2 (1.16%) Mimecast
6 2 (1.16%) Nutanix
6 2 (1.16%) Rubrik
7 1 (0.58%) Dynamics 365
7 1 (0.58%) IaaS
7 1 (0.58%) Power Platform
7 1 (0.58%) Smartsheet
Communications & Networking
1 8 (4.62%) Internet
2 5 (2.89%) Cisco IOS
2 5 (2.89%) Skype
2 5 (2.89%) TCP/IP
3 3 (1.73%) SAN
4 2 (1.16%) DKIM
4 2 (1.16%) DMARC
4 2 (1.16%) DNS
4 2 (1.16%) Extranet
4 2 (1.16%) Firewall
4 2 (1.16%) Intranet
4 2 (1.16%) LAN
4 2 (1.16%) NAS
4 2 (1.16%) Structured Cabling
4 2 (1.16%) VPN
4 2 (1.16%) Wi-Fi
4 2 (1.16%) Wireless
5 1 (0.58%) WAN
Database & Business Intelligence
1 3 (1.73%) EDRMS
2 2 (1.16%) Spatial Data
3 1 (0.58%) Ingres
3 1 (0.58%) Oracle Reports
3 1 (0.58%) Power BI
Development Applications
1 7 (4.05%) JIRA
General
1 62 (35.84%) Social Skills
2 51 (29.48%) Public Sector
3 43 (24.86%) Finance
4 17 (9.83%) Organisational Skills
5 9 (5.20%) Local Government
6 7 (4.05%) Analytical Skills
7 6 (3.47%) Banking
8 4 (2.31%) Law
8 4 (2.31%) Legal
8 4 (2.31%) Presentation Skills
8 4 (2.31%) Telecoms
9 3 (1.73%) Advertising
9 3 (1.73%) Influencing Skills
9 3 (1.73%) Police
10 2 (1.16%) Documentation Skills
10 2 (1.16%) Financial Institution
11 1 (0.58%) Back Office
11 1 (0.58%) Electronics
11 1 (0.58%) Inclusion and Diversity
11 1 (0.58%) Social Science
Libraries, Frameworks & Software Standards
1 2 (1.16%) Software Packaging
2 1 (0.58%) .NET
Miscellaneous
1 15 (8.67%) Management Information System
2 5 (2.89%) iPhone
2 5 (2.89%) Learning Management System
2 5 (2.89%) NHS
2 5 (2.89%) Onboarding
3 4 (2.31%) Data Centre
4 3 (1.73%) Video Conferencing
5 2 (1.16%) Fat Client
5 2 (1.16%) PKI
5 2 (1.16%) Product Ownership
5 2 (1.16%) Thin Client
5 2 (1.16%) Virtual Team
6 1 (0.58%) CMDB
6 1 (0.58%) Data Protection Act
6 1 (0.58%) Driving Licence
6 1 (0.58%) Freedom of Information
6 1 (0.58%) Freedom of Information Act
6 1 (0.58%) iPad
6 1 (0.58%) Self-Motivation
Operating Systems
1 27 (15.61%) Windows
2 6 (3.47%) Mac OS X
3 5 (2.89%) Android
3 5 (2.89%) Windows 10
3 5 (2.89%) Windows 7
4 3 (1.73%) Unix
4 3 (1.73%) Windows Server
5 2 (1.16%) Windows Server 2012
6 1 (0.58%) Linux
6 1 (0.58%) Red Hat Enterprise Linux
Processes & Methodologies
1 24 (13.87%) Project Management
2 17 (9.83%) Customer Service
3 14 (8.09%) Problem-Solving
4 12 (6.94%) Mobile Device Management
4 12 (6.94%) Project Delivery
5 11 (6.36%) Change Management
6 10 (5.78%) Programme Delivery
6 10 (5.78%) Programme Management
7 9 (5.20%) Continuous Improvement
7 9 (5.20%) Document Management
7 9 (5.20%) PRINCE2
7 9 (5.20%) Stakeholder Engagement
8 8 (4.62%) Agile
8 8 (4.62%) ITIL
9 7 (4.05%) Data Entry
9 7 (4.05%) Decision-Making
9 7 (4.05%) Information Management
9 7 (4.05%) Risk Management
9 7 (4.05%) Stakeholder Management
10 6 (3.47%) Change Control
Programming Languages
1 3 (1.73%) PowerShell
2 2 (1.16%) SQL
3 1 (0.58%) VBScript
Qualifications
1 26 (15.03%) Security Cleared
2 19 (10.98%) Degree
3 14 (8.09%) SC Cleared
4 9 (5.20%) DV Cleared
5 3 (1.73%) CTC Cleared
5 3 (1.73%) MCSE
5 3 (1.73%) Microsoft Certification
6 2 (1.16%) CCNA
6 2 (1.16%) Cisco Certification
6 2 (1.16%) HND
6 2 (1.16%) VMware Certified Professional (VCP)
7 1 (0.58%) APMP
7 1 (0.58%) Computer Science Degree
7 1 (0.58%) PRINCE2 Certification
Quality Assurance & Compliance
1 27 (15.61%) PMO
2 4 (2.31%) Disclosure Scotland
3 2 (1.16%) GDPR
3 2 (1.16%) SLA
4 1 (0.58%) Data Quality
4 1 (0.58%) P3O
4 1 (0.58%) QA
System Software
1 13 (7.51%) Active Directory
2 10 (5.78%) BitLocker
3 9 (5.20%) VMware Infrastructure
4 5 (2.89%) Virtual Servers
5 3 (1.73%) Hyper-V
6 2 (1.16%) Microsoft App-V
7 1 (0.58%) VMware Workstation
Systems Management
1 10 (5.78%) Microsoft Intune
2 9 (5.20%) SCCM
3 3 (1.73%) NetBackup
3 3 (1.73%) SCOM
3 3 (1.73%) SCVMM
4 2 (1.16%) Active Directory Federation Services
4 2 (1.16%) VxRail
5 1 (0.58%) SCOrch
5 1 (0.58%) Simpana
Vendors
1 28 (16.18%) Microsoft
2 10 (5.78%) VMware
3 7 (4.05%) Cisco
3 7 (4.05%) Liquidlogic
3 7 (4.05%) Mitel
4 6 (3.47%) McAfee
5 5 (2.89%) Apple
5 5 (2.89%) Citrix
5 5 (2.89%) Progress
6 4 (2.31%) SAP
7 3 (1.73%) Capita
7 3 (1.73%) Civica
7 3 (1.73%) Commvault
7 3 (1.73%) Dell
7 3 (1.73%) Dell Compellent
7 3 (1.73%) EMC
7 3 (1.73%) MobileIron
7 3 (1.73%) Proofpoint
8 2 (1.16%) Facebook
8 2 (1.16%) SolarWinds
73 Support Officer jobs Nationwide