Support Technician Contracts

Support Technician
UK

The median Support Technician daily rate in the UK is £200 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 477 536 717
Rank change year-on-year +59 +181 -58
Contract jobs requiring a Support Technician 101 181 150
As % of all contract jobs advertised in the UK 0.23% 0.31% 0.17%
As % of the Job Titles category 0.25% 0.32% 0.18%
Number of daily rates quoted 58 119 92
10th Percentile £125 £131 £131
25th Percentile £135 £154 £154
Median daily rate (50th Percentile) £200 £188 £175
Median % change year-on-year +6.67% +7.14% +21.74%
75th Percentile £225 £211 £195
90th Percentile £270 £250 £250
UK excluding London median daily rate £200 £180 £165
% change year-on-year +11.11% +9.09% +32.00%
Number of hourly rates quoted 22 14 15
10th Percentile £7.43 £15.30 £14.53
25th Percentile £8.31 £15.69 £16.25
Median hourly rate £11.50 £19.00 £20.00
Median % change year-on-year -39.47% -5.00% +30.51%
75th Percentile £15.91 £20.98 £22.13
90th Percentile £16.00 £24.61 £33.75
UK excluding London median hourly rate £11.50 £19.03 £17.50
% change year-on-year -39.57% +8.74% +17.65%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,246 55,892 84,695
% of contract IT jobs with a recognized job title 92.74% 94.62% 95.45%
Number of daily rates quoted 26,216 39,044 59,517
10th Percentile £279 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,676 1,569 2,074
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.25 £15.72
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.50 £76.00 £64.60
UK excluding London median hourly rate £40.00 £42.16 £19.52
% change year-on-year -5.11% +115.96% +2.74%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Technician.

Daily rate trend for Support Technician in the UK

Support Technician
Daily Rate Histogram

Daily rate distribution for jobs citing Support Technician over the 6 months to 6 May 2024.

Daily rate histogram for Support Technician in the UK

Support Technician
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Technician.

Hourly rate trend for Support Technician in the UK

Support Technician
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Technician over the 6 months to 6 May 2024.

Hourly rate histogram for Support Technician in the UK

Support Technician
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +76 98 £200 - 148
UK excluding London +9 84 £200 +11.11% 140
South East +18 39 £200 -2.44% 40
North of England +44 23 £153 -12.86% 39
London +85 15 £165 -26.26% 16
Midlands +32 12 £200 +45.45% 18
North West +33 10 £151 -6.92% 21
Work from Home +120 9 £200 - 26
West Midlands +26 7 £213 - 7
North East +23 7 £150 +28.21% 6
Yorkshire +25 6 £155 -31.11% 13
South West +8 5 £221 +60.91% 18
East of England +6 5 £200 +10.34% 19
East Midlands +13 4 £148 +7.27% 11
Scotland +31 1 - - 7
Wales -7 1 £213 +18.06% 5

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, Support Technician contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Technician in the job title.

1 54 (53.47%) Windows
2 46 (45.54%) Microsoft
3 36 (35.64%) Active Directory
4 33 (32.67%) Microsoft 365
5 30 (29.70%) Problem-Solving
6 26 (25.74%) Social Skills
7 19 (18.81%) Microsoft Office
8 18 (17.82%) Windows 10
9 16 (15.84%) Security Cleared
10 15 (14.85%) Customer Service
11 13 (12.87%) Microsoft Intune
11 13 (12.87%) SCCM
12 10 (9.90%) SC Cleared
12 10 (9.90%) Android
12 10 (9.90%) Wireless
13 9 (8.91%) Linux
13 9 (8.91%) iPhone
14 8 (7.92%) Microsoft Exchange
14 8 (7.92%) MobileIron
14 8 (7.92%) Analytical Skills
14 8 (7.92%) Windows Server
15 7 (6.93%) Driving Licence
15 7 (6.93%) DBS Check
15 7 (6.93%) Azure
15 7 (6.93%) SLA
15 7 (6.93%) Time Management
15 7 (6.93%) Mathematics
16 6 (5.94%) Network Security
16 6 (5.94%) Video Conferencing
16 6 (5.94%) Manufacturing

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.92%) Microsoft Exchange
2 4 (3.96%) SharePoint
3 2 (1.98%) IBM Domino
Applications
1 19 (18.81%) Microsoft Office
2 4 (3.96%) Microsoft Excel
3 3 (2.97%) Microsoft PowerPoint
4 1 (0.99%) Acrobat
Business Applications
1 1 (0.99%) Remedy ITSM
Cloud Services
1 33 (32.67%) Microsoft 365
2 7 (6.93%) Azure
3 3 (2.97%) Google Workspace
3 3 (2.97%) OneDrive
4 2 (1.98%) Entra ID
5 1 (0.99%) Google Sheets
5 1 (0.99%) Mimecast
5 1 (0.99%) Power Platform
5 1 (0.99%) PowerApps
5 1 (0.99%) SaaS
5 1 (0.99%) Slack
Communications & Networking
1 10 (9.90%) Wireless
2 6 (5.94%) LAN
2 6 (5.94%) Network Security
2 6 (5.94%) WAN
3 4 (3.96%) Cisco IOS
3 4 (3.96%) VoIP
4 3 (2.97%) TCP/IP
5 2 (1.98%) DHCP
5 2 (1.98%) DNS
5 2 (1.98%) SNMP
6 1 (0.99%) HTTP
6 1 (0.99%) HTTPS
6 1 (0.99%) IPsec
6 1 (0.99%) MPLS
6 1 (0.99%) PBX
6 1 (0.99%) PSTN
6 1 (0.99%) SSH
6 1 (0.99%) SSL
6 1 (0.99%) VPN
6 1 (0.99%) Wi-Fi
Development Applications
1 1 (0.99%) JIRA
1 1 (0.99%) MSI
General
1 26 (25.74%) Social Skills
2 8 (7.92%) Analytical Skills
3 6 (5.94%) Manufacturing
3 6 (5.94%) Public Sector
4 3 (2.97%) Aviation
4 3 (2.97%) Electronics
4 3 (2.97%) Telecoms
5 2 (1.98%) Automotive
5 2 (1.98%) Finance
5 2 (1.98%) Inclusion and Diversity
5 2 (1.98%) Marketing
6 1 (0.99%) Documentation Skills
6 1 (0.99%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.99%) LDAP
1 1 (0.99%) Software Packaging
1 1 (0.99%) X-Windows
Miscellaneous
1 9 (8.91%) iPhone
2 7 (6.93%) Driving Licence
3 6 (5.94%) Video Conferencing
4 5 (4.95%) Self-Motivation
4 5 (4.95%) Smartphone
5 4 (3.96%) Onboarding
5 4 (3.96%) Video Editing
6 2 (1.98%) EPoS
6 2 (1.98%) Management Information System
7 1 (0.99%) BYOD
7 1 (0.99%) Enterprise Software
7 1 (0.99%) iPad
7 1 (0.99%) Learning Management System
7 1 (0.99%) PDA
7 1 (0.99%) Replication
Operating Systems
1 54 (53.47%) Windows
2 18 (17.82%) Windows 10
3 10 (9.90%) Android
4 9 (8.91%) Linux
5 8 (7.92%) Windows Server
6 5 (4.95%) Mac OS
7 4 (3.96%) Apple iOS
8 3 (2.97%) Windows 7
9 1 (0.99%) Mac OS X
9 1 (0.99%) Ubuntu
9 1 (0.99%) Windows Server 2003
9 1 (0.99%) Windows Server 2008
9 1 (0.99%) Windows Server 2012
9 1 (0.99%) Windows Vista
9 1 (0.99%) Windows XP
Processes & Methodologies
1 30 (29.70%) Problem-Solving
2 15 (14.85%) Customer Service
3 7 (6.93%) Mathematics
3 7 (6.93%) Time Management
4 6 (5.94%) Office Automation
5 5 (4.95%) Asset Management
5 5 (4.95%) Information Security
5 5 (4.95%) ITIL
6 4 (3.96%) Mobile Device Management
6 4 (3.96%) Service Delivery
7 3 (2.97%) Agile
7 3 (2.97%) Decision-Making
7 3 (2.97%) Logistics
7 3 (2.97%) Root Cause Analysis
8 2 (1.98%) Business Intelligence
8 2 (1.98%) Computer Science
8 2 (1.98%) Digital Marketing
8 2 (1.98%) Programme Management
8 2 (1.98%) Service Management
8 2 (1.98%) Vulnerability Scanning
Programming Languages
1 1 (0.99%) PowerShell
Qualifications
1 16 (15.84%) Security Cleared
2 10 (9.90%) SC Cleared
3 7 (6.93%) DBS Check
4 5 (4.95%) Degree
5 2 (1.98%) DV Cleared
6 1 (0.99%) Computer Science Degree
6 1 (0.99%) HNC
6 1 (0.99%) ITIL Certification
6 1 (0.99%) MCDST
6 1 (0.99%) MCP
6 1 (0.99%) Microsoft Certification
Quality Assurance & Compliance
1 7 (6.93%) SLA
2 3 (2.97%) Disclosure Scotland
3 1 (0.99%) Cyber Essentials
3 1 (0.99%) ISO/IEC 27001
System Software
1 36 (35.64%) Active Directory
2 1 (0.99%) NFS
2 1 (0.99%) Terminal Server
2 1 (0.99%) Virtual Machines
2 1 (0.99%) VMware Infrastructure
Systems Management
1 13 (12.87%) Microsoft Intune
1 13 (12.87%) SCCM
2 2 (1.98%) Jamf Pro
3 1 (0.99%) vCenter Server
Vendors
1 46 (45.54%) Microsoft
2 8 (7.92%) MobileIron
3 6 (5.94%) Apple
3 6 (5.94%) Cisco
4 5 (4.95%) Citrix
4 5 (4.95%) SAP
5 4 (3.96%) Google
5 4 (3.96%) Polycom
6 3 (2.97%) Ariba
6 3 (2.97%) ServiceNow
7 2 (1.98%) Dell
7 2 (1.98%) HP
7 2 (1.98%) Lotus
7 2 (1.98%) VMware
8 1 (0.99%) Adobe
8 1 (0.99%) BT
8 1 (0.99%) Intel
8 1 (0.99%) NETGEAR
8 1 (0.99%) SolarWinds
8 1 (0.99%) Veeam