Technical Support Contracts

Technical Support
UK

The median Technical Support daily rate in the UK is £210 according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
3 May 2024		 Same period 2023 Same period 2022
Rank 424 612 667
Rank change year-on-year +188 +55 -74
Contract jobs requiring a Technical Support 169 91 194
As % of all contract jobs advertised in the UK 0.39% 0.15% 0.22%
As % of the Job Titles category 0.42% 0.16% 0.23%
Number of daily rates quoted 95 59 106
10th Percentile £143 £130 £155
25th Percentile £150 £173 £200
Median daily rate (50th Percentile) £210 £210 £263
Median % change year-on-year - -20.00% +7.14%
75th Percentile £259 £374 £386
90th Percentile £350 £455 £631
UK excluding London median daily rate £175 £180 £250
% change year-on-year -2.78% -28.00% +25.00%
Number of hourly rates quoted 21 8 15
10th Percentile £12.34 £14.78 £12.35
25th Percentile £12.50 £15.61 £13.88
Median hourly rate £19.05 £21.11 £18.76
Median % change year-on-year -9.76% +12.53% +50.08%
75th Percentile £23.75 £27.09 £23.50
90th Percentile - £34.33 £43.57
UK excluding London median hourly rate £15.85 £18.41 £16.63
% change year-on-year -13.88% +10.67% +33.04%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,241 56,070 84,738
% of contract IT jobs with a recognized job title 92.76% 94.64% 95.46%
Number of daily rates quoted 26,194 39,189 59,507
10th Percentile £277 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,676 1,567 2,091
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.16 £15.52
Median hourly rate £36.50 £45.00 £23.50
Median % change year-on-year -18.89% +91.49% +4.44%
75th Percentile £61.26 £65.75 £48.76
90th Percentile £72.50 £76.00 £63.25
UK excluding London median hourly rate £39.55 £42.37 £19.52
% change year-on-year -6.64% +117.03% +2.74%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Technical Support.

Daily rate trend for Technical Support in the UK

Technical Support
Daily Rate Histogram

Daily rate distribution for jobs citing Technical Support over the 6 months to 3 May 2024.

Daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Technical Support.

Hourly rate trend for Technical Support in the UK

Technical Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Technical Support over the 6 months to 3 May 2024.

Hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +206 161 £210 -1.18% 222
UK excluding London +124 118 £175 -2.78% 201
Work from Home +154 54 £153 -49.42% 65
London +101 42 £228 -17.27% 35
South West +51 38 £165 -52.86% 32
Midlands +54 27 £225 +50.00% 35
South East +31 23 £150 -34.07% 45
East of England +32 22 £330 -9.59% 24
West Midlands +43 20 £225 +50.00% 18
East Midlands - 7 - - 17
North of England +16 5 £270 +54.29% 58
North West +6 3 £253 +30.32% 35
Scotland +33 2 £175 +45.83% 10
Yorkshire +19 2 £345 +115.63% 17
Northern Ireland +10 1 - - 3

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 May 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 64 (37.87%) Windows
2 59 (34.91%) Social Skills
3 49 (28.99%) ITIL
4 40 (23.67%) Microsoft 365
4 40 (23.67%) Problem-Solving
4 40 (23.67%) Customer Service
5 39 (23.08%) Active Directory
6 35 (20.71%) Security Cleared
7 31 (18.34%) Microsoft
8 28 (16.57%) SCCM
9 25 (14.79%) Degree
9 25 (14.79%) SLA
9 25 (14.79%) Microsoft Office
10 23 (13.61%) Analytical Skills
11 22 (13.02%) SC Cleared
12 21 (12.43%) Windows 10
12 21 (12.43%) Azure
13 20 (11.83%) Continuous Improvement
14 19 (11.24%) Telecoms
15 18 (10.65%) Public Sector
16 16 (9.47%) Line Management
17 15 (8.88%) Mac OS
17 15 (8.88%) LAN
17 15 (8.88%) TCP/IP
18 14 (8.28%) WAN
18 14 (8.28%) SAP
18 14 (8.28%) Finance
18 14 (8.28%) Coaching
18 14 (8.28%) BPSS Clearance
19 13 (7.69%) Service Delivery

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.10%) Microsoft Exchange
2 5 (2.96%) Apache
2 5 (2.96%) Moodle
2 5 (2.96%) Tomcat
2 5 (2.96%) WordPress
3 4 (2.37%) IIS
4 3 (1.78%) Blackberry Enterprise Server
5 2 (1.18%) Exchange Server 2003
5 2 (1.18%) Exchange Server 2007
5 2 (1.18%) Exchange Server 2010
5 2 (1.18%) Exchange Server 5.5
5 2 (1.18%) SharePoint
5 2 (1.18%) Skype for Business
6 1 (0.59%) JBoss
6 1 (0.59%) nginx
Applications
1 25 (14.79%) Microsoft Office
2 10 (5.92%) Microsoft Excel
3 6 (3.55%) MS Visio
4 5 (2.96%) Microsoft PowerPoint
5 1 (0.59%) Chatbot
Business Applications
1 2 (1.18%) FLEXCUBE
2 1 (0.59%) Temenos T24
2 1 (0.59%) Unit4 Business World
Cloud Services
1 40 (23.67%) Microsoft 365
2 21 (12.43%) Azure
3 12 (7.10%) SuccessFactors
4 7 (4.14%) Cloud Computing
5 4 (2.37%) Azure DevOps
5 4 (2.37%) ChatGPT
6 2 (1.18%) Azure Cognitive Services
6 2 (1.18%) Entra ID
6 2 (1.18%) GitHub
6 2 (1.18%) OCI
6 2 (1.18%) Power Platform
7 1 (0.59%) AWS
7 1 (0.59%) OneDrive
7 1 (0.59%) Power Automate
7 1 (0.59%) SaaS
7 1 (0.59%) WhatsApp
Communications & Networking
1 15 (8.88%) LAN
1 15 (8.88%) TCP/IP
2 14 (8.28%) WAN
3 8 (4.73%) Internet
4 7 (4.14%) Remote Desktop
5 6 (3.55%) Firewall
6 5 (2.96%) DHCP
6 5 (2.96%) DNS
6 5 (2.96%) HTTP
7 4 (2.37%) H.323
8 3 (1.78%) FTP
8 3 (1.78%) VPN
8 3 (1.78%) Wireless
9 2 (1.18%) Cisco IOS
9 2 (1.18%) Skype
9 2 (1.18%) Structured Cabling
10 1 (0.59%) SAN
10 1 (0.59%) VoIP
Database & Business Intelligence
1 2 (1.18%) Oracle Reports
1 2 (1.18%) Power BI
2 1 (0.59%) RDBMS
2 1 (0.59%) Relational Database
2 1 (0.59%) Spatial Data
2 1 (0.59%) SQL Server
Development Applications
1 4 (2.37%) JIRA
General
1 59 (34.91%) Social Skills
2 23 (13.61%) Analytical Skills
3 19 (11.24%) Telecoms
4 18 (10.65%) Public Sector
5 14 (8.28%) Finance
6 12 (7.10%) Retail
7 11 (6.51%) Marketing
8 9 (5.33%) Legal
9 7 (4.14%) Banking
9 7 (4.14%) Electronics
9 7 (4.14%) Manufacturing
10 6 (3.55%) Back Office
10 6 (3.55%) Organisational Skills
10 6 (3.55%) Police
11 3 (1.78%) Multimedia
12 2 (1.18%) French Language
12 2 (1.18%) Front Office
12 2 (1.18%) German Language
12 2 (1.18%) Spanish Language
13 1 (0.59%) Automotive
Libraries, Frameworks & Software Standards
1 6 (3.55%) RESTful
2 4 (2.37%) Hugging Face
2 4 (2.37%) LangChain
2 4 (2.37%) PyTorch
3 2 (1.18%) FIX Protocol
3 2 (1.18%) TensorFlow
4 1 (0.59%) CSS
4 1 (0.59%) HTML
4 1 (0.59%) IBM Integration Bus
4 1 (0.59%) Middleware
4 1 (0.59%) Node.js
4 1 (0.59%) OAuth
4 1 (0.59%) OAuth2
4 1 (0.59%) OpenID
4 1 (0.59%) REST
4 1 (0.59%) SAML
Miscellaneous
1 8 (4.73%) Self-Motivation
2 6 (3.55%) Management Information System
3 5 (2.96%) Learning Management System
3 5 (2.96%) Onboarding
4 4 (2.37%) AS400
4 4 (2.37%) IoT
4 4 (2.37%) IVR
5 3 (1.78%) Blog
5 3 (1.78%) Data Protection Act
5 3 (1.78%) EMV
5 3 (1.78%) Replication
5 3 (1.78%) Smartphone
6 2 (1.18%) Blackberry
6 2 (1.18%) Driving Licence
6 2 (1.18%) Renewable Energy
6 2 (1.18%) Team-Oriented Environment
6 2 (1.18%) Video Conferencing
7 1 (0.59%) CMDB
7 1 (0.59%) Data Centre
7 1 (0.59%) FMCG
Operating Systems
1 64 (37.87%) Windows
2 21 (12.43%) Windows 10
3 15 (8.88%) Mac OS
4 12 (7.10%) Windows Server
5 8 (4.73%) Android
6 7 (4.14%) Linux
7 5 (2.96%) Red Hat Enterprise Linux
8 4 (2.37%) Apple iOS
9 3 (1.78%) Windows 7
9 3 (1.78%) Windows Server 2012
10 2 (1.18%) Mac OS X
11 1 (0.59%) Unix
11 1 (0.59%) Windows Phone
Processes & Methodologies
1 49 (28.99%) ITIL
2 40 (23.67%) Customer Service
2 40 (23.67%) Problem-Solving
3 20 (11.83%) Continuous Improvement
4 16 (9.47%) Line Management
5 14 (8.28%) Coaching
6 13 (7.69%) Service Delivery
7 10 (5.92%) Knowledge Management
8 9 (5.33%) Process Improvement
9 8 (4.73%) Artificial Intelligence
9 8 (4.73%) Business Intelligence
9 8 (4.73%) Change Management
9 8 (4.73%) Mobile Device Management
9 8 (4.73%) Project Management
9 8 (4.73%) Service Management
10 7 (4.14%) Asset Management
10 7 (4.14%) Digital Marketing
10 7 (4.14%) Problem Management
10 7 (4.14%) Programme Management
10 7 (4.14%) Root Cause Analysis
Programming Languages
1 12 (7.10%) PowerShell
1 12 (7.10%) SQL
2 11 (6.51%) Python
3 7 (4.14%) Kusto Query Language
4 3 (1.78%) JavaScript
5 2 (1.18%) Java
6 1 (0.59%) C#
6 1 (0.59%) PHP
6 1 (0.59%) Ruby
6 1 (0.59%) Shell Script
Qualifications
1 35 (20.71%) Security Cleared
2 25 (14.79%) Degree
3 22 (13.02%) SC Cleared
4 14 (8.28%) BPSS Clearance
5 8 (4.73%) DV Cleared
6 4 (2.37%) Cisco Certification
6 4 (2.37%) ITIL Certification
7 3 (1.78%) Azure Certification
8 2 (1.18%) A+ Certification
8 2 (1.18%) CCENT
8 2 (1.18%) MCP
9 1 (0.59%) DBS Check
Quality Assurance & Compliance
1 25 (14.79%) SLA
2 6 (3.55%) ISO/IEC 27001
System Software
1 39 (23.08%) Active Directory
2 6 (3.55%) VMware Infrastructure
3 5 (2.96%) Virtual Servers
4 3 (1.78%) BitLocker
4 3 (1.78%) Virtual Machines
5 1 (0.59%) Docker
5 1 (0.59%) Firmware
5 1 (0.59%) Hyper-V
Systems Management
1 28 (16.57%) SCCM
2 9 (5.33%) Microsoft Intune
3 2 (1.18%) AirWatch
3 2 (1.18%) Jamf Pro
3 2 (1.18%) Symantec Enterprise Vault
4 1 (0.59%) SmoothWall
4 1 (0.59%) vCenter Server
Vendors
1 31 (18.34%) Microsoft
2 14 (8.28%) SAP
3 11 (6.51%) ServiceNow
4 9 (5.33%) Cisco
5 7 (4.14%) BT
6 6 (3.55%) HP
6 6 (3.55%) VMware
7 5 (2.96%) Red Hat
8 4 (2.37%) Avaya
8 4 (2.37%) Oracle
8 4 (2.37%) Verint
9 3 (1.78%) Apple
10 2 (1.18%) EMC
10 2 (1.18%) IronPort
10 2 (1.18%) Snow
10 2 (1.18%) Symantec
11 1 (0.59%) Bomgar
11 1 (0.59%) Fujitsu
11 1 (0.59%) McAfee
11 1 (0.59%) NEC
246 Technical Support jobs Nationwide