1st Line Support Contracts with Work from Home Options

First Line Support
UK > Work from Home

The median First Line Support daily rate in Work from Home is £140 according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 321 410 539
Rank change year-on-year +89 +129 -98
Contract jobs requiring a 1st Line Support 24 47 82
As % of all contract jobs with a WFH option 0.16% 0.19% 0.18%
As % of the Job Titles category 0.17% 0.20% 0.19%
Number of daily rates quoted 20 31 42
10th Percentile £105 £125 £116
25th Percentile £119 £143 £134
Median daily rate (50th Percentile) £140 £175 £150
Median % change year-on-year -20.00% +16.67% +10.70%
75th Percentile £156 £250 £188
90th Percentile £170 - £236
UK median daily rate £145 £155 £150
% change year-on-year -6.45% +3.33% +15.38%
Number of hourly rates quoted 3 4 18
10th Percentile £14.06 £14.15 £11.99
25th Percentile £15.17 £14.38 £12.31
Median hourly rate £18.00 £16.25 £14.25
Median % change year-on-year +10.77% +14.04% +3.64%
75th Percentile £24.19 £18.81 £15.81
90th Percentile £27.30 £18.93 £18.98
UK median hourly rate £16.50 £18.50 £15.68
% change year-on-year -10.81% +18.02% +30.63%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,749 23,373 42,537
% of contract IT jobs with a recognized job title 93.53% 95.31% 95.69%
Number of daily rates quoted 9,288 16,533 30,788
10th Percentile £325 £363 £356
25th Percentile £425 £450 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +8.98%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £525 £543 £525
% change year-on-year -3.31% +3.43% +8.25%
Number of hourly rates quoted 559 539 596
10th Percentile £14.23 £17.46 £13.50
25th Percentile £22.61 £25.71 £19.48
Median hourly rate £44.00 £52.50 £35.00
Median % change year-on-year -16.19% +50.00% +45.83%
75th Percentile £64.77 £67.50 £57.50
90th Percentile £75.25 £79.35 £68.75
UK median hourly rate £36.50 £45.00 £24.00
% change year-on-year -18.89% +87.50% +6.67%

1st Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

1st Line Support trend for jobs with a WFH option

1st Line Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing 1st Line Support.

1st Line Support daily rate for jobs with a WFH option

1st Line Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing 1st Line Support.

1st Line Support hourly rate for jobs with a WFH option

1st Line Support
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing 1st Line Support over the 6 months to 21 May 2024.

1st Line Support hourly rate histogram for jobs with a WFH option

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 21 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 1st Line Support in the job title.

1 15 (62.50%) Customer Service
2 13 (54.17%) Social Skills
3 12 (50.00%) Microsoft Office
4 11 (45.83%) Windows
4 11 (45.83%) Microsoft
5 9 (37.50%) Active Directory
6 7 (29.17%) Windows 10
7 6 (25.00%) Microsoft 365
8 5 (20.83%) Degree
9 4 (16.67%) Microsoft Intune
9 4 (16.67%) Azure
9 4 (16.67%) Service Management
9 4 (16.67%) Entra ID
9 4 (16.67%) ServiceNow
9 4 (16.67%) Organisational Skills
10 3 (12.50%) Problem-Solving
10 3 (12.50%) Public Sector
10 3 (12.50%) SLA
10 3 (12.50%) ITIL
10 3 (12.50%) Mobile Device Management
10 3 (12.50%) SC Cleared
10 3 (12.50%) Security Cleared
11 2 (8.33%) Android
11 2 (8.33%) iPhone
11 2 (8.33%) Windows 7
11 2 (8.33%) Information Security
11 2 (8.33%) HNC
11 2 (8.33%) Microsoft Excel
11 2 (8.33%) Cisco
11 2 (8.33%) VPN

1st Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 12 (50.00%) Microsoft Office
2 2 (8.33%) Microsoft Excel
3 1 (4.17%) Microsoft PowerPoint
3 1 (4.17%) Microsoft Project
Cloud Services
1 6 (25.00%) Microsoft 365
2 4 (16.67%) Azure
2 4 (16.67%) Entra ID
3 1 (4.17%) AWS
Communications & Networking
1 2 (8.33%) VPN
2 1 (4.17%) DHCP
General
1 13 (54.17%) Social Skills
2 4 (16.67%) Organisational Skills
3 3 (12.50%) Public Sector
4 2 (8.33%) Analytical Skills
4 2 (8.33%) Presentation Skills
4 2 (8.33%) Telecoms
5 1 (4.17%) Electronics
5 1 (4.17%) Finance
5 1 (4.17%) French Language
5 1 (4.17%) Manufacturing
5 1 (4.17%) Marketing
5 1 (4.17%) Spanish Language
5 1 (4.17%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (4.17%) XML
Miscellaneous
1 2 (8.33%) iPhone
2 1 (4.17%) Driving Licence
2 1 (4.17%) iPad
2 1 (4.17%) Onboarding
2 1 (4.17%) Smartphone
Operating Systems
1 11 (45.83%) Windows
2 7 (29.17%) Windows 10
3 2 (8.33%) Android
3 2 (8.33%) Windows 7
4 1 (4.17%) Apple iOS
Processes & Methodologies
1 15 (62.50%) Customer Service
2 4 (16.67%) Service Management
3 3 (12.50%) ITIL
3 3 (12.50%) Mobile Device Management
3 3 (12.50%) Problem-Solving
4 2 (8.33%) Customer Requirements
4 2 (8.33%) Decision-Making
4 2 (8.33%) Information Security
4 2 (8.33%) Technical Leadership
4 2 (8.33%) Time Management
5 1 (4.17%) Business Continuity
5 1 (4.17%) Business Intelligence
5 1 (4.17%) Digital Marketing
5 1 (4.17%) Incident Management
5 1 (4.17%) ITSM
5 1 (4.17%) Knowledge Management
5 1 (4.17%) Multi-Factor Authentication
5 1 (4.17%) Programme Management
5 1 (4.17%) Service Delivery
5 1 (4.17%) Two-Factor Authentication
Qualifications
1 5 (20.83%) Degree
2 3 (12.50%) SC Cleared
2 3 (12.50%) Security Cleared
3 2 (8.33%) HNC
4 1 (4.17%) AWS Certification
4 1 (4.17%) Cisco Certification
4 1 (4.17%) ITIL Certification
4 1 (4.17%) MCSE
4 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 3 (12.50%) SLA
2 1 (4.17%) ISO/IEC 27001
System Software
1 9 (37.50%) Active Directory
Systems Management
1 4 (16.67%) Microsoft Intune
2 1 (4.17%) SCCM
Vendors
1 11 (45.83%) Microsoft
2 4 (16.67%) ServiceNow
3 2 (8.33%) Cisco
4 1 (4.17%) Apple
4 1 (4.17%) Mitel
4 1 (4.17%) Progress
4 1 (4.17%) Remedy
4 1 (4.17%) SAP
4 1 (4.17%) Veeam