3rd Line Support Contracts with Work from Home Options

Third Line Support
UK > Work from Home

The median Third Line Support daily rate in Work from Home is £325 according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 338 424 529
Rank change year-on-year +86 +105 -84
Contract jobs requiring a 3rd Line Support 9 42 93
As % of all contract jobs with a WFH option 0.060% 0.17% 0.21%
As % of the Job Titles category 0.064% 0.18% 0.22%
Number of daily rates quoted 5 29 70
10th Percentile £278 £301 £225
25th Percentile £300 £325 £250
Median daily rate (50th Percentile) £325 £420 £313
Median % change year-on-year -22.62% +34.40% -3.10%
75th Percentile £338 £475 £388
90th Percentile £345 £490 £450
UK median daily rate £375 £375 £325
% change year-on-year - +15.38% +4.00%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,071 23,886 42,024
% of contract IT jobs with a recognized job title 93.54% 95.33% 95.74%
Number of daily rates quoted 9,442 16,861 30,355
10th Percentile £325 £361 £356
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £719
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 572 544 603
10th Percentile £14.27 £17.66 £13.38
25th Percentile £23.32 £25.71 £19.00
Median hourly rate £45.00 £54.00 £35.00
Median % change year-on-year -16.67% +54.29% +42.86%
75th Percentile £63.95 £67.81 £57.44
90th Percentile £75.25 £80.18 £68.16
UK median hourly rate £37.34 £45.00 £23.91
% change year-on-year -17.02% +88.21% +6.27%

3rd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

3rd Line Support trend for jobs with a WFH option

3rd Line Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing 3rd Line Support.

3rd Line Support daily rate for jobs with a WFH option

3rd Line Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing 3rd Line Support.

3rd Line Support hourly rate for jobs with a WFH option

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 10 May 2024, 3rd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 3rd Line Support in the job title.

1 5 (55.56%) Windows
1 5 (55.56%) Active Directory
2 4 (44.44%) Microsoft
2 4 (44.44%) Microsoft 365
3 3 (33.33%) Azure
3 3 (33.33%) Windows Server
4 2 (22.22%) OneDrive
4 2 (22.22%) Microsoft Intune
4 2 (22.22%) Infrastructure Engineering
4 2 (22.22%) Customer Service
4 2 (22.22%) AWS
4 2 (22.22%) Apple iOS
4 2 (22.22%) High Availability
4 2 (22.22%) Entra ID
4 2 (22.22%) Windows 10
4 2 (22.22%) Adobe
4 2 (22.22%) CCNA
4 2 (22.22%) Cisco
4 2 (22.22%) LAN
4 2 (22.22%) WAN
4 2 (22.22%) CCENT
4 2 (22.22%) VMware Infrastructure
4 2 (22.22%) Cisco Certification
4 2 (22.22%) Microsoft Certification
4 2 (22.22%) A+ Certification
4 2 (22.22%) SAN
4 2 (22.22%) Apple
4 2 (22.22%) Acrobat
4 2 (22.22%) MCSA
4 2 (22.22%) SharePoint

3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) SharePoint
2 1 (11.11%) Microsoft Exchange
Applications
1 2 (22.22%) Acrobat
1 2 (22.22%) Microsoft Office
Cloud Services
1 4 (44.44%) Microsoft 365
2 3 (33.33%) Azure
3 2 (22.22%) AWS
3 2 (22.22%) Entra ID
3 2 (22.22%) OneDrive
4 1 (11.11%) Amazon EC2
4 1 (11.11%) GCP
4 1 (11.11%) Mimecast
4 1 (11.11%) Power Platform
Communications & Networking
1 2 (22.22%) LAN
1 2 (22.22%) SAN
1 2 (22.22%) WAN
2 1 (11.11%) DHCP
2 1 (11.11%) TCP/IP
Database & Business Intelligence
1 1 (11.11%) MySQL
1 1 (11.11%) Power BI
Development Applications
1 1 (11.11%) JIRA
General
1 1 (11.11%) Law
Libraries, Frameworks & Software Standards
1 1 (11.11%) Spring
1 1 (11.11%) Spring Boot
Miscellaneous
1 1 (11.11%) Mobile App
Operating Systems
1 5 (55.56%) Windows
2 3 (33.33%) Windows Server
3 2 (22.22%) Apple iOS
3 2 (22.22%) Windows 10
Processes & Methodologies
1 2 (22.22%) Customer Service
1 2 (22.22%) High Availability
1 2 (22.22%) Infrastructure Engineering
2 1 (11.11%) Agile
2 1 (11.11%) Application Packaging
2 1 (11.11%) Business Intelligence
2 1 (11.11%) Collaborative Working
2 1 (11.11%) ITIL
2 1 (11.11%) Migration
2 1 (11.11%) Problem-Solving
2 1 (11.11%) Scrum
2 1 (11.11%) Service Management
Programming Languages
1 1 (11.11%) Java
Qualifications
1 2 (22.22%) A+ Certification
1 2 (22.22%) CCENT
1 2 (22.22%) CCNA
1 2 (22.22%) Cisco Certification
1 2 (22.22%) MCSA
1 2 (22.22%) Microsoft Certification
System Software
1 5 (55.56%) Active Directory
2 2 (22.22%) VMware Infrastructure
Systems Management
1 2 (22.22%) Microsoft Intune
2 1 (11.11%) Grafana
2 1 (11.11%) SCCM
Vendors
1 4 (44.44%) Microsoft
2 2 (22.22%) Adobe
2 2 (22.22%) Apple
2 2 (22.22%) Cisco
2 2 (22.22%) VMware
3 1 (11.11%) Google